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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 73725 Views
  • 61 replies
  • 66 likes
  • 73725 Views
  • 61 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 37062 Views
  • 58 replies
  • 30 likes
  • 37062 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 133300 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 133300 Views
  • 62 replies
  • 48 likes

Superuser Contribution Local Files won't Install on my Iphone

PlanFree/PremiumCountryAustralia DeviceIphone XrOperating SystemiOS 14.3 My Question or IssueI did it once a couple months ago it worked fine, I tried doing it again on a different PC and it didn't work, I've tried every reddit post and Community Pos...

  • Casual Listener
  •   Plan Free/Premium Country Australia   Device Iphone Xr Operating System iOS 14.3   My Question or Issue I did it once a couple months ago it worked fine, I tried doing it...
  • Jeremy
  • Spotify Legend
  • 985 Views
  • 3 replies
  • 0 likes
  • 985 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly doesn't exist

PlanPremiumCountryAustraliaDeviceiPhone 8 plus and desktopOperating SystemIOS 14.3 and windows 10 My Question or IssueI've had this account for a week. on the first day i like 250 songs and have been listening on shuffle constantly over the week. My ...

  • Visitor
  • Plan Premium Country Australia Device iPhone 8 plus and desktop Operating System IOS 14.3 and windows 10   My Question or Issue I've had this account for a week. on the first day i lik...
  • CarlosE
  • Moderator
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle everytimes changes the playlist when I change source

PlanPremiumCountryNetherlandsDeviceLaptop, Denon amplifier, ImacOperating SystemIOS, AndroidMy Question or IssueI have a big playlist and I want to listen to it in the shuffle mode. I listen in different rooms during the lockdown in our living room a...

  • Casual Listener
  • Plan Premium Country Netherlands Device Laptop, Denon amplifier, Imac Operating System IOS, Android My Question or Issue I have a big playlist and I want to listen to it in the shuffle mode....
  • Xenia
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Advanced search (filter by year, genre or label) in the library does not work in the desktop app

PlanPremiumCountry Device Operating SystemWindows 10 My Question or IssueHi!I downloaded all my library both on the pc and on the smartphone but after setting spotify offline on the desktop app of my pc, if I do a search by year (example 2020) there ...

  • Casual Listener
  • Plan Premium Country   Device   Operating System Windows 10   My Question or Issue Hi! I downloaded all my library both on the pc and on the smartphone but after setting spo...
  • Elena
  • Moderator
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Playlist sorting

Hello guys I need a help regarding my public playlist. So I can sort my public playlist artist wise from my phone but when I use Spotify on my desktop,the songs appear to be sorted according to be time it was added. I want people to view my playlist ...

  • Casual Listener
  • Hello guys I need a help regarding my public playlist.    So I can sort my public playlist artist wise from my phone but when I use Spotify on my desktop,the songs appear to be sorted a...
  • user-removed
  • Not applicable
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my liked songs

PlanPremium Family AccountCountryMexico DeviceNot device relatedMy Question or IssueI just found out that I lost all of the my liked songs library, I don't know if it was something that I did or what, but I changed nothing on said library.Is there a ...

  • Casual Listener
  • Plan Premium Family Account Country Mexico   Device Not device related My Question or Issue I just found out that I lost all of the my liked songs library, I don't know if it was somethi...
  • Mihail
  • Spotify Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

[Mobile][Playlists] Deleted playlist

Hii have changed iPhones from iPhone 5 to 8 and also changed my iTunes login to a ew one. Im based in Australia. But when I login to the same Spotify account with the same email as before all my playlists are gone. I used to have 500 sounds in my pla...

  • Visitor
  • Hi i have changed iPhones from iPhone 5 to 8 and also changed my iTunes login to a ew one. I m based in Australia. But when I login to the same Spotify account with the same email as before all my ...
  • 263 Views
  • 0 replies
  • 0 likes
  • Mobile
    Playlists
  • 263 Views
  • 0 replies
  • 0 likes

[All Platforms] Explicit podcasts not labeled correctly

Hi I have noticed in my family account that several podcasts are filled with profanity and glorification of drug use and other inappropriate content but not labeled explicit, this makes it difficult with young family members to filter out inappropria...

  • Casual Listener
  • Hi I have noticed in my family account that several podcasts are filled with profanity and glorification of drug use and other inappropriate content but not labeled explicit, this makes it difficult ...
  • 226 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 226 Views
  • 0 replies
  • 0 likes

Solved!! Artist list library

Hello everyone Happy New Year I have a question that I have been asking myself since the 2019 update, do you plan to add a settings to allow us to add automaticaly the song AND the artist in the library?Because when we like a song, we have it in the ...

  • Regular
  • Hello everyone   Happy New Year   I have a question that I have been asking myself since the 2019 update, do you plan to add a settings to allow us to add automaticaly the song AND the ...
  • Billy-J
  • Spotify Star
  • 1111 Views
  • 1 replies
  • 0 likes
  • artist
    Artist Playlist
    Library Navigation
    Liked Songs Playlist
    Organisation
    Update
  • 1111 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Spotify keeps forgetting the songs I like

Why does Spotify forget the songs I've already liked? No, it's not a case of a similar song or something like that. It's the literal same song I already liked before. Why does this happen?

  • Casual Listener
  • Why does Spotify forget the songs I've already liked? No, it's not a case of a similar song or something like that. It's the literal same song I already liked before.   Why does this happen?
  • Ivan
  • Spotify Legend
  • 343 Views
  • 2 replies
  • 2 likes
  • Desktop
    Your Library
  • 343 Views
  • 2 replies
  • 2 likes

Alphabetical Listing of ALL songs I have listened to

Working on this posting/request as a Christmas gift for my husband. He has had a premium Spotify account for a while and said previously he could list the songs he liked/listened to in alphabetical order. ALL of the songs in one long list. He says th...

  • Visitor
  • Working on this posting/request as a Christmas gift for my husband.  He has had a premium Spotify account for a while and said previously he could list the songs he liked/listened to in alphabet...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Order/Folders Not Working

PlanPremiumCountryUKDeviceSamsung Galaxy A5 (2017)Lenovo Chromebook My Question or IssueI had some christmas playlists that I didn't want cluttering up my library for the whole year so I decided to put them in a folder. I went onto the online web pla...

  • Visitor
  •   Plan Premium Country UK Device Samsung Galaxy A5 (2017) Lenovo Chromebook   My Question or Issue I had some christmas playlists that I didn't want cluttering up my library for t...
  • Ivan
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I train or customize Family Mix

Is there a way to train or customize Family Mix?I played the Dead Kennedys once and now it insists on putting at least a couple of their tracks in every list. The kids don't like them. I don't really want the kids to listen to them. How can I make Fa...

  • Casual Listener
  • Is there a way to train or customize Family Mix? I played the Dead Kennedys once and now it insists on putting at least a couple of their tracks in every list. The kids don't like them. I don't real...
  • Ivan
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same artists keep ending up under "Recommended artists" even after I follow them multiple times

PlanPremiumCountrySerbiaDeviceHuawei P10 LiteOperating SystemAndroid version 8.0.0 My Question or IssueIs there any reason why the same artists keep ending up under "Recommended artists" even after I follow them multiple times? What happens is I will...

  • Music Fan
  • Plan Premium Country Serbia Device Huawei P10 Lite Operating System Android version 8.0.0   My Question or Issue Is there any reason why the same artists keep ending up under "Recommen...
  • DirtyDanASDF
  • Casual Listener
  • 717 Views
  • 7 replies
  • 0 likes
  • 717 Views
  • 7 replies
  • 0 likes

Superuser Contribution Someone elses playlist keeps getting added to my account

Every day a playlist I have NO interest in keeps getting added to my library. Playlist in question is "Rap Underground Francis"Every day I delete this. Every day its back again. Same with other playlists but less often. If I'm listening to my own pla...

  • Regular
  • Every day a playlist I have NO interest in keeps getting added to my library.  Playlist in question is "Rap Underground Francis" Every day I delete this. Every day its back again.  Same ...
  • Novy
  • Moderator
  • 1682 Views
  • 3 replies
  • 1 likes
  • 1682 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Playlists] Google Plays Radio instead of Playlist

Everytime I send music from my phone to play on my google devices, it plays a radio mix from the selected playlist rather than the playlist itself. I have a premium family account. Any way to stop this from happening and play my playlist instead of t...

  • Visitor
  • Everytime I send music from my phone to play on my google devices, it plays a radio mix from the selected playlist rather than the playlist itself. I have a premium family account. Any way to stop th...
  • Novy
  • Moderator
  • 369 Views
  • 2 replies
  • 0 likes
  • Playlists
  • 369 Views
  • 2 replies
  • 0 likes

Playlist ruined its own order

I made a playlist and gathered each song from each artist i liked so in the playlist all the songs started as being together with all the songs i chose from that artist. Then i mixed them up and spread the songs out, jumbled up with each other so tha...

  • Casual Listener
  • I made a playlist and gathered each song from each artist i liked so in the playlist all the songs started as being together with all the songs i chose from that artist. Then i mixed them up and spre...
  • 293 Views
  • 0 replies
  • 2 likes
  • 293 Views
  • 0 replies
  • 2 likes

Superuser Contribution Your mixtape 1-x gone

Twitter support suggested to post this here. Used to have 5-6 libraries called "Your mixtape n" with various titles. Loved them.Now they are gone or replaced by various "Artist name mix". Those I dont like. Is it possible to restore that back to the ...

  • Casual Listener
  • Twitter support suggested to post this here.   Used to have 5-6 libraries called "Your mixtape n" with various titles. Loved them. Now they are gone or replaced by various "Artist name mix". ...
  • Ver
  • Spotify Legend
  • 3405 Views
  • 3 replies
  • 0 likes
  • 3405 Views
  • 3 replies
  • 0 likes

unsynchronized saved songs

hi, I wanted to know why if I have saved many songs from a pc, using the same account I can't see them from my smartphone

  • Visitor
  • hi, I wanted to know why if I have saved many songs from a pc, using the same account I can't see them from my smartphone
  • MadmanOnWheels
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution No updates for New Punk Tracks playlist

It looks like the New Punk Tracks playlist hasn't been updated in two weeks. I've tried signing out, reinstalling client apps, etc, but it still shows 15 days since last update. Doesn't matter if I'm using the web player, desktop app (Linux), or iOS ...

  • Regular
  • It looks like the New Punk Tracks playlist hasn't been updated in two weeks. I've tried signing out, reinstalling client apps, etc, but it still shows 15 days since last update. Doesn't matter if I'm...
  • Novy
  • Moderator
  • 460 Views
  • 5 replies
  • 0 likes
  • 460 Views
  • 5 replies
  • 0 likes