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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Moderator
  • Moderator
  • jovem1
  • Regular
  • 5707 Views
  • 92 replies
  • 20 likes
  • 5707 Views
  • 92 replies
  • 20 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 16737 Views
  • 76 replies
  • 11 likes
  • 16737 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • Not applicable
  • 38267 Views
  • 489 replies
  • 16 likes
  • 38267 Views
  • 489 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • jamieson67
  • Regular
  • 17869 Views
  • 441 replies
  • 10 likes
  • 17869 Views
  • 441 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • Yordan
  • Moderator
  • 13810 Views
  • 144 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 13810 Views
  • 144 replies
  • 13 likes

Solved!!Superuser Contribution Suggested songs stuck on one genre

PlanPremiumCountryPolandDeviceWindows 10 desktop & OnePlus 3TOperating SystemWindows 10 & Android 9 My Question or IssueSuggested songs list (at both Windows and Android devices) got stuck on rap/hip-hop genre. I can refresh it over and over again, b...

  • Casual Listener
  • Plan Premium Country Poland Device Windows 10 desktop &  OnePlus 3T Operating System Windows 10 & Android 9   My Question or Issue Suggested songs list (at both Windows an...
  • Peter
  • Spotify Legend
  • 2155 Views
  • 5 replies
  • 2 likes
  • 2155 Views
  • 5 replies
  • 2 likes

Superuser Contribution Maximum artists in library

PlanPremiumCountryChileDeviceSamsung Galaxy 9Operating System Android My Question or Issue Is there a limit for the number of artists in the library? I added some more recently, and afterwards I found some of my older artists were missing.

  • Visitor
  • Plan Premium Country Chile Device Samsung Galaxy 9 Operating System  Android   My Question or Issue  Is there a limit for the number of artists in the library? I added some m...
  • Mario
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution A song shows on a playlist but not library and I want it GONE....any suggestions?

PlanPremiumCountryUSAOperating System Android Oreo ? Moto Z Force My Question or Issue A song shows on a playlist but not library and I want it GONE....any suggestions?

  • Casual Listener
  • Plan Premium Country USA Operating System Android  Oreo ? Moto Z Force   My Question or Issue  A song shows on a playlist but not library and I want it GONE....any suggestions?
  • Mario
  • Spotify Legend
  • 297 Views
  • 5 replies
  • 0 likes
  • 297 Views
  • 5 replies
  • 0 likes

Podcast

None of the below PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Garmin vivoactiv 3 music My Question or Issue NRK podcast's dont appear on the Garmin watch. Have tryed different podcast from them but non of the are showing up.

  • Visitor
  • None of the below  Plan Premium Country Norway Device Samsung Galaxy 9 Garmin vivoactiv 3 music   My Question or Issue   NRK podcast's dont appear on the Garmin watch. Have ...
  • 188 Views
  • 0 replies
  • 1 likes
  • 188 Views
  • 0 replies
  • 1 likes

Superuser Contribution Library downloads automatically unknown playlists

Hello all, I have a premium account on Spotify since a few weeks, and since then, I always find new playlists in my library that I didn't follow. I then have to unfollow them one by one which is quite annoying. Is there anything I can do to stop this...

  • Visitor
  • Hello all,   I have a premium account on Spotify since a few weeks, and since then, I always find new playlists in my library that I didn't follow. I then have to unfollow them one by one whic...
  • Mario
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t listen at downloaded music

PlanPremiumCountryMexico Device(iPhone Operating System(iOS 10)My Question or IssueI have a lot of music downloaded on many different playlist and I have never had problems until now. I can’t here at any of my music without connection although all of...

  • Visitor
  • Plan Premium Country Mexico  Device (iPhone 😎 Operating System (iOS 10) My Question or Issue I have a lot of music downloaded on many different playlist and I have never had problems...
  • Mario
  • Spotify Legend
  • 1135 Views
  • 1 replies
  • 0 likes
  • 1135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track order in a queue

PlanFreeCountryItalyOperating SystemWindows 10 My Question or IssueI made a playlist a long time ago and sometimes I add new tracks in it. Yesterday I add a lot of track but today I played the playlist and the queue starts with the old tracks, puttin...

  • Casual Listener
  • Plan Free Country Italy Operating System Windows 10   My Question or Issue I made a playlist a long time ago and sometimes I add new tracks in it. Yesterday I add a lot of track but tod...
  • Petya
  • Community Legend
  • 1469 Views
  • 4 replies
  • 0 likes
  • order
    Playlist
    queue
    track
  • 1469 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not showing all songs in "Likes songs"

On my phone I can see that I have 2339 liked songs, but when I try to select all (CTRL + A) songs to copy them into a playlist I only get something like 180 songs. And if I search for an artist in my liked songs it shows up but not in the new playlis...

  • Visitor
  • On my phone I can see that I have 2339 liked songs, but when I try to select all (CTRL + A) songs to copy them into a playlist I only get something like 180 songs. And if I search for an artist in my...
  • Mario
  • Spotify Legend
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files Not Downloading

PlanPremiumCountryAustraliaDevice iPhone 7Operating SystemiOS 13.3 My Question or IssueEver since I deleted my last playlist, none of my local files songs are playable on my iPhone, only on PC. Whenever I put it in a new playlist and press ‘Download’...

  • Visitor
  • Plan Premium Country Australia Device  iPhone 7 Operating System iOS 13.3   My Question or Issue Ever since I deleted my last playlist, none of my local files songs are playable o...
  • Petya
  • Community Legend
  • 428 Views
  • 2 replies
  • 1 likes
  • 428 Views
  • 2 replies
  • 1 likes

Superuser Contribution Artist rejected from playlists

PlanPremiumCountryFrance (sorry for my bad english)DeviceSony Xperia XA2 / PCOperating SystemAndroid 9 / Windows 10 My Question or IssueHello, I have a big problem with my playlists. One of my favorite artists is rejected from my playlists by the shu...

  • Visitor
  • Plan Premium Country France (sorry for my bad english) Device Sony Xperia XA2 / PC Operating System Android 9 / Windows 10   My Question or Issue Hello, I have a big problem with my pl...
  • Petya
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • need help
  • 356 Views
  • 1 replies
  • 0 likes

Every song on my playlist disappeared overnight

I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone completely deleted. I have no idea how this happened as...

  • Casual Listener
  • I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone comp...
  • OneByBoo
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Deleted songs
    empty playlist
  • 374 Views
  • 1 replies
  • 0 likes

Why are certain songs unavailable in the US?

PlanFree/PremiumCountryUSADevice(iPhone 8 Plus)Operating System(Windows 10) My Question or IssueWhy are songs such as Hang With Me - Avicii's Exclusive Club Mix unavailable? I can see it in the remixed album but it says it is unavailable? Thanks.

  • Casual Listener
  •   Plan Free/Premium Country USA Device (iPhone 8 Plus) Operating System (Windows 10)   My Question or Issue Why are songs such as Hang With Me - Avicii's Exclusive Club Mix unava...
  • TreyAnastasio
  • Spotify Star
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Changing the cover of a playlist

I've been trying to do it on my chromebook, and I'm following the instructions provided on the website, but nothing is working. How do I do it properly and get it to work?

  • Casual Listener
  • I've been trying to do it on my chromebook, and I'm following the instructions provided on the website, but nothing is working. How do I do it properly and get it to work?
  • Emilia_8
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution exempt audiobooks from hot rotation and other song-related libraries

PlanPremiumCountryGermanyDeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueI love listening to audiobooks but they kind of scramble with the idea of song-related (virtual) libraries like hot-rotation, 2019 moste list...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10   My Question or Issue I love listening to audiobooks but they kind of scramble wit...
  • Peter
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 2 likes
  • audiobook
    libraries
  • 353 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Playlist] Song that you select “Start Radio” from is not included in the radio playlist

iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original song you were listing to is not included in the radio ...

  • Visitor
  • iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original s...
  • Petya
  • Community Legend
  • 1299 Views
  • 3 replies
  • 2 likes
  • iOS
    Radio
  • 1299 Views
  • 3 replies
  • 2 likes

Album not working: Divine Fits - A Thing Called Divine Fits

My Question or Issue The album mentioned above just isn't working. Every song plays for a few seconds then it stops & skips to the next song. Happens for every song on the album.

  • Casual Listener
  • My Question or Issue   The album mentioned above just isn't working. Every song plays for a few seconds then it stops & skips to the next song. Happens for every song on the album.
  • OneByBoo
  • Community Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly - Shuffle/Repeat Issues

I am running into an issue with Discover Weekly’s shuffle and repeat toggles. I am enjoying the playlist provided to me this week. However, I am interested in keeping it in shuffle and repeat. I usually do for everything I listen to. However, Discove...

  • Newbie
  • I am running into an issue with Discover Weekly’s shuffle and repeat toggles. I am enjoying the playlist provided to me this week. However, I am interested in keeping it in shuffle and repeat. I usua...
  • Mario
  • Spotify Legend
  • 1939 Views
  • 1 replies
  • 0 likes
  • Discover Weekly
    issue
    repeat
    shuffle
  • 1939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many liked songs suddenly missing from "Liked Songs" playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMany songs have disappeared from my "Liked Songs" playlist. The issue is NOT that they are gr...

dWolf9392_0-1578092462103.png
  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Many so...
  • Mario
  • Spotify Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution 2019 overview

I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it? And was your 2019 overview accurate? Premium, The Netherlands Huawei P9, Android

  • Newbie
  • I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it?   And was your 2019 overview accurate?    Premium, The Netherlands   Huawei ...
  • Mario
  • Spotify Legend
  • 744 Views
  • 3 replies
  • 0 likes
  • 2019
  • 744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Wrapped 2019 - playlist but no year in review

I've used the Spotify Wrapped link on my MacBook, my iPod & my iPhone apps - it'll take me to my 2019 Wrapped playlist, but I want to see the complete summary of my year in review. Is that no longer available?

  • Casual Listener
  •   I've used the Spotify Wrapped link on my MacBook, my iPod & my iPhone apps - it'll take me to my 2019 Wrapped playlist, but I want to see the complete summary of my year in review. Is tha...
  • Mario
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 2 likes
  • 622 Views
  • 1 replies
  • 2 likes