Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298613 Views

96 replies

89 likes

  • 298613 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162753 Views

235 replies

44 likes

  • 162753 Views
  • 235 replies
  • 44 likes

Superuser Contribution What happens to downdloaded witch aren't in any Playlist

PlanPremium My Question or IssueI like to download premade playlists from Spotify, but what happens to songs wich i downloaded in a playlist but got delete from that playlist and dont have in any other? Are they still downloaded and if so where do i ...

Casual Listener

Plan Premium   My Question or Issue I like to download premade playlists from Spotify, but what happens to songs wich i downloaded in a playlist but got delete from that playlist and dont ha...

Novy

Moderator

467 Views

1 replies

0 likes

downloads
Playlists
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant play local file on phone

PlanPremiumCountryUSDeviceSamsung Note 9Operating SystemAndroid My Question or IssueI have one song that I have uploaded to a playlist on Spotify on my laptop. I see the song on the playlist on my phone but I cannot select it. It is grayed out. Both ...

Casual Listener

Plan Premium Country US Device Samsung Note 9 Operating System Android   My Question or Issue I have one song that I have uploaded to a playlist on Spotify on my laptop. I see the song...

MafeG

Spotify Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost playlist

Hi, I made a playlist earlier today but now it has disappeared. I looked through the spotify help section and googled etc but no luck. It's not in the 'recover playlists' list. In fact I've never deleted any playlists before so there are no playlists...

Casual Listener

Hi, I made a playlist earlier today but now it has disappeared. I looked through the spotify help section and googled etc but no luck. It's not in the 'recover playlists' list. In fact I've never del...

MafeG

Spotify Legend

1188 Views

8 replies

0 likes

  • 1188 Views
  • 8 replies
  • 0 likes

Superuser Contribution [All Platforms][Bug] Crossfade not working on songs in playlist ordered the same way as in the album

PlanPremiumCountryUSADeviceLaptop, IPhone 12Operating SystemWindows 10, iOS 14.7.1Other InfoCrossfade enabled and set to 5 secs.Smooth transitions both disabled & enabled at different times My Question or IssueSpotify allows artists to control crossf...

Casual Listener

Plan Premium Country USA Device Laptop, IPhone 12 Operating System Windows 10, iOS 14.7.1 Other Info Crossfade enabled and set to 5 secs. Smooth transitions both disabled & enabled at d...

MafeG

Spotify Legend

2950 Views

8 replies

0 likes

Bug Playlist
Bugged playback
Crossfade
Crossfade on spotify’s playlists
  • 2950 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can playlists in shuffle mode pickup where they left off last time they were played?

PlanPremiumCountryUSADeviceiPhone 12Operating SystemiOS 11 Can playlists in shuffle mode pickup where they left off last time they were played? Say you have a playlist of 100 songs and you like to listen to them on shuffle mode. Let's say you listen ...

Casual Listener

Plan Premium Country USA Device iPhone 12 Operating System iOS 11   Can playlists in shuffle mode pickup where they left off last time they were played? Say you have a playlist of 100 s...

Ver

Spotify Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Select All/Control+A/Shift+Click/Control+Click not working correctly

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueMulti-track selection not working if tracks are from more than one release. Only works within the same album/EP. Previously I could open an artist's discography page and selec...

Regular

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue Multi-track selection not working if tracks are from more than one release. Only works within the s...

Novy

Moderator

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Make the liked songs list sync across devices in real-time

I've noticed that if I like a song on my phone, when I come back to my laptop the liked song list hasn't updated. It would be awesome if this was updated in real-time or frequently across all devices without me having to quit Spotify desktop and rest...

Newbie

I've noticed that if I like a song on my phone, when I come back to my laptop the liked song list hasn't updated. It would be awesome if this was updated in real-time or frequently across all devices...

Alex

Spotify Legend

492 Views

1 replies

0 likes

Desktop
Playlists
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgraded to Free Plan — Unable to Edit My Playlists

Plan - FreeCountry - USOperating System- iOS I just downgraded my premium plan to the free plan and now I’m unable to see the songs under my playlists (on mobile) nor edit/rearrange the songs under the playlists (both mobile and tablet/desktop). I ca...

Newbie

Plan - Free Country - US Operating System- iOS  I just downgraded my premium plan to the free plan and now I’m unable to see the songs under my playlists (on mobile) nor edit/rearrange the ...

Ver

Spotify Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why are the songs in one of my Spotify playlists in the wrong order?

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S20 FE 5My Question or IssueOne of my playlists seems to be out of order. I want it to show my recently added songs at the top, but it shows a super old/random list of songs at the top wh...

Regular

Plan Premium Country United States of America Device Samsung Galaxy S20 FE 5 My Question or Issue One of my playlists seems to be out of order. I want it to show my recently added songs at the...

Ver

Spotify Legend

705 Views

5 replies

0 likes

  • 705 Views
  • 5 replies
  • 0 likes

todaystopfans issue/bug report

it says in the name of it "today's top fans", right? So I expect to get the stats for 1 day from a person's stats. For the past week, I've only really listened to 2 artists, and they have never shown up on here Buying premium month after month I expe...

Casual Listener

it says in the name of it "today's top fans", right? So I expect to get the stats for 1 day from a person's stats. For the past week, I've only really listened to 2 artists, and they have never shown...

486 Views

0 replies

0 likes

App & Features
  • 486 Views
  • 0 replies
  • 0 likes

Superuser Contribution Home screen freez

App is freezing on home screen, Reinstaled, rebooted and still the same.Opening by long pressing icon and sarch works but every time i click on home screen app freez.In this stage the app is unusable, please HELP. PlanPremiumCountryCzechDevice(iPhone...

Casual Listener

App is freezing on home screen, Reinstaled, rebooted and still the same. Opening by long pressing icon and sarch works but every time i click on home screen app freez. In this stage the app is unus...

MafeG

Spotify Legend

624 Views

5 replies

0 likes

  • 624 Views
  • 5 replies
  • 0 likes

Does not add the album to my library

When I click on "add to library" it adds the album to my library, but the album does not appear in my library, not in the application on my PC, not on the device, not even in the browser. Restarting the PC and application did not help.

Casual Listener

When I click on "add to library" it adds the album to my library, but the album does not appear in my library, not in the application on my PC, not on the device, not even in the browser. Restarting ...

Ex108

Casual Listener

751 Views

2 replies

0 likes

App & Features
  • 751 Views
  • 2 replies
  • 0 likes

library layout

this new layout update/change on mobile seriously sucks. it makes the app look unorganized and sloppy specifically the "your library" page which is also harder to use now. ive been trying to read all the ideas about this and vote on them but theyre a...

Gig Goer

this new layout update/change on mobile seriously sucks. it makes the app look unorganized and sloppy specifically the "your library" page which is also harder to use now. ive been trying to read all...

537 Views

0 replies

1 likes

  • 537 Views
  • 0 replies
  • 1 likes

Superuser Contribution I Can't Delete a Playlist I Created

PlanPremiumCountryU.S.A.Device(HP Envy m6 notebook)Operating System(Windows 10) My Question or IssueI created a playlist that I can't delete. I right-click on the playlist, select "Delete," confirm that's what I want to do by clicking "Delete" again ...

Casual Listener

Plan Premium Country U.S.A. Device (HP Envy m6 notebook) Operating System (Windows 10)   My Question or Issue I created a playlist that I can't delete. I right-click on the playlist, s...

Ver

Spotify Legend

752 Views

5 replies

0 likes

  • 752 Views
  • 5 replies
  • 0 likes

Superuser Contribution Collaborative Playlist Help Needed!!

PlanPremiumCountryU.S.DeviceAndroid/Iphone, HP Desktop and macbook My Question or IssueSo I have created a collaborative playlist and i love the fact that it is private between the people you share it with. I have shared with my friends and they are ...

Regular

Plan Premium Country U.S. Device Android/Iphone, HP Desktop and macbook     My Question or Issue So I have created a collaborative playlist and i love the fact that it is private b...

Alex

Spotify Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete album from downloaded files

First of all, I just want to know how to report the following bug, as I already know that a clean reinstall would fix my problem. Device: Samsung Galaxy S10+Operating System: Android 10My Question or IssueI downloaded an album that had tracks that ar...

Regular

First of all, I just want to know how to report the following bug, as I already know that a clean reinstall would fix my problem.   Device: Samsung Galaxy S10+ Operating System: Android 10 ...

MafeG

Spotify Legend

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Playlists Created from Albums No Longer include Artist name in Title

Up until the last desktop update a few weeks ago, if you created a new playlist from an album the playlist would be named "artist - album". No longer. Now the name is just "album". This is forcing me to hand-edit every playlist I create, which is an ...

Casual Listener

Up until the last desktop update a few weeks ago, if you created a new playlist from an album the playlist would be named "artist - album". No longer. Now the name is just "album". This is forcing me...

cendion

Casual Listener

1064 Views

5 replies

5 likes

Desktop
Playlists
  • 1064 Views
  • 5 replies
  • 5 likes

Superuser Contribution Made for You only available through search

PlanPremiumCountryUSADevice2020 iMac/2021 Macbook Pro/iPhone 12 Pro/iPad ProOperating SystemMacOS Big Sur 11.5.2/iOS 14 My Question or IssueOf note: I authenticate using Facebook and I've been using the system for five-plus years (of which, only the ...

Casual Listener

Plan Premium Country USA Device 2020 iMac/2021 Macbook Pro/iPhone 12 Pro/iPad Pro Operating System MacOS Big Sur 11.5.2/iOS 14   My Question or Issue Of note: I authenticate using Face...

Eni

Moderator

969 Views

5 replies

0 likes

  • 969 Views
  • 5 replies
  • 0 likes

Superuser Contribution My playlist is no longer #1 in search results..

Heya! Found no more specific category to put my question under so please forgive me if this is the wrong and for my english.In 2013, I created the first playlist ever on Spotify for "Euphoric Hardstyle" and updated it every day since then with the la...

Music Fan

Heya! Found no more specific category to put my question under so please forgive me if this is the wrong and for my english. In 2013, I created the first playlist ever on Spotify for "Euphoric H...

talkingmonkey

Music Fan

588 Views

2 replies

0 likes

Spotify
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution Erased Playlist

I have Spotify Family Premium which I run on an iPhone X and Windows 10 pc in the U.S. I was recently asked for some reason to sign into my Spotify account on my iPhone which I did using my Apple ID. This was a big mistake because the email address f...

Visitor

I have Spotify Family Premium which I run on an iPhone X and Windows 10 pc in the U.S.  I was recently asked for some reason to sign into my Spotify account on my iPhone which I did using my App...

Alex

Spotify Legend

584 Views

3 replies

0 likes

  • 584 Views
  • 3 replies
  • 0 likes