Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54598 Views
  • 59 replies
  • 61 likes
  • 54598 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24174 Views
  • 44 replies
  • 28 likes
  • 24174 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120627 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120627 Views
  • 62 replies
  • 48 likes

i cant find a playlist i deleted few months ago.

i checked in recover playlist option in my profile but still cant see it.

  • Visitor
  • i checked in recover playlist option in my profile but still cant see it.
  • Amayy
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Songs liked not showing in library

I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my library and albums/artists it only shows 1 or two. Thi...

  • Visitor
  • I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my lib...
  • Amayy
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

How do I add a song to my playlist?

I want to add a song but can't see instructions anywhere on how to do this

  • Visitor
  • I want to add a song but can't see instructions anywhere on how to do this
  • AdamDam
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Empty but not empty

  PlanFreeCountryUSADeviceiPhone 13My Question or IssueWhen adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, the songs are still in there. I tried deleting and reinstalling Spot...

Untitled269_20231130003908.jpeg Untitled269_20231130003906.png
  • Casual Listener
  •    Plan Free Country USA Device iPhone 13 My Question or Issue When adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, t...
  • jumicno
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Extended data been sent to me. Missing data from October to January 2023

Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time between January and May 2017 is completely missing. Ever...

  • Casual Listener
  • Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time betwe...
  • Joan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change and control music from a different device

PlanPremiumCountrySouth AfricaDeviceSamsung A53Operating SystemAndroid My Question or IssueOn my phone, there is a selection of your liked songs to get chilled or happy songs. So I clicked that cause it's only on the phone and not on the laptop to pl...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung A53 Operating System Android    My Question or Issue On my phone, there is a selection of your liked songs to get chilled or happy...
  • Joan
  • Moderator
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Local content not syncing between Mac and Windows

PlanPremiumCountryThailandOperating SystemWindows 11 My Question or IssueLocal songs on Windows does not sync with all my other devices (Mac, iOS, Android)This is what it looks like on Windows:And this is how it looks like on my other devices:I'm als...

Windows.png Screenshot 2023-11-30 at 13.33.09.png Screenshot 2023-11-30 at 13.33.09.png
  • Newbie
  • Plan Premium Country Thailand Operating System Windows 11   My Question or Issue Local songs on Windows does not sync with all my other devices (Mac, iOS, Android) This is what it looks...
  • Vasil
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blends not working

PlanPremiumCountryCanada Device(Huawei P30)Operating System(Android) My Question or IssueI have attempted to create a blend with a friend and each time we click on "join" it says "Something went wrong" and yes, we tried reinstalling Spotify and the e...

  • Newbie
  • Plan Premium Country Canada   Device (Huawei P30) Operating System (Android)   My Question or Issue I have attempted to create a blend with a friend and each time we click on "jo...
  • Yordan
  • Moderator
  • 713 Views
  • 3 replies
  • 8 likes
  • Blend
    Blends
  • 713 Views
  • 3 replies
  • 8 likes

Superuser Contribution Change in view of shared Playlists

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. Can I change it in my settings so the songs preview...

  • Newbie
  • Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. ...
  • Yordan
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files not working :(

Hi! My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone. They come from a valid source (mp4, i checked) and I have tried using different wifi and data hotspots...

  • Newbie
  • Hi!   My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone.   They come from a valid source (mp...
  • Not applicable
  • 966 Views
  • 4 replies
  • 0 likes
  • file
    files
    local
    local files
    Spotify
  • 966 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs keep disappearing until Desktop app opens...

PlanPremium CountryCanada DeviceiPhone 15 Operating SystemiOS 17.1 My Question or IssueHi, my songs on my phone keep going grey even though I have successfully downloaded them to my phone... they are grey until I turn on the PC desktop spotify app, a...

  • Gig Goer
  • Plan Premium   Country Canada   Device iPhone 15   Operating System iOS 17.1   My Question or Issue Hi, my songs on my phone keep going grey even though I have succes...
  • OscarDC
  • Moderator
  • 389 Views
  • 9 replies
  • 0 likes
  • 389 Views
  • 9 replies
  • 0 likes

Superuser Contribution Played song is not synchronizing with 2nd device

PlanPremiumCountryAustriaDeviceSamsung Galaxy S20 & Desktop PCOperating SystemAndroid 13 (One UI 5.1) & Windows 10 My Question or IssueI currently have to problem that only the last 150 songs I currently play, which I've added to my favourite list, a...

  • Casual Listener
  • Plan Premium Country Austria Device Samsung Galaxy S20 & Desktop PC Operating System Android 13 (One UI 5.1) & Windows 10   My Question or Issue I currently have to problem tha...
  • Maria
  • Moderator
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Superuser Contribution kids profile in adult account?

I know I can make a kids account in a Family Plan, but my kid is too young to have their own phone (2 yr old). I am always playing them music and it's on the go, in the car, etc. Trying to do a new log in from my already logged in phone is tedious. A...

  • Casual Listener
  • I know I can make a kids account in a Family Plan, but my kid is too young to have their own phone (2 yr old). I am always playing them music and it's on the go, in the car, etc. Trying to do a new l...
  • Bassoonsara
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Superuser Contribution Crossfade occuring between discs of double albums

Take the new "The Beatles 1962-1966 (2023 Edition)" as an example, linked below. This is a 2-disc album. Crossfade is enabled in the Spotify settings, but the songs don't crossfade as this is an album, which is correct behaviour. However, crossfading...

  • Regular
  • Take the new "The Beatles 1962-1966 (2023 Edition)" as an example, linked below. This is a 2-disc album. Crossfade is enabled in the Spotify settings, but the songs don't crossfade as this is an...
  • MihailY
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • album
    Crossfade
    iOS
    Windows
  • 200 Views
  • 1 replies
  • 0 likes

How to see 2022 Wrapped in 2023

PlanFreeCountryArgentinaMy Question or Issue:I wanted to see if there was a way I could see my 2022 Wrapped (and the ones of previous years) here in 2023. I don´t mean the top songs of that year (I have those playlists in my library) but instead the ...

  • Newbie
  •   Plan Free Country Argentina My Question or Issue: I wanted to see if there was a way I could see my 2022 Wrapped (and the ones of previous years) here in 2023. I don´t mean the top songs...
  • AdamDam
  • Spotify Star
  • 3946 Views
  • 1 replies
  • 0 likes
  • 3946 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting a song from Spotify Wrapped

Hello all. Spotify Wrapped is upon us. It is a feature I really like and look forward to every year. Unfortunately I recently fell asleep to a track I really dislike that was playing silently. It played for 10 hours straight and it became my most lis...

  • Newbie
  • Hello all.   Spotify Wrapped is upon us. It is a feature I really like and look forward to every year.    Unfortunately I recently fell asleep to a track I really dislike that was ...
  • kblivengood
  • Visitor
  • 15107 Views
  • 2 replies
  • 5 likes
  • 15107 Views
  • 2 replies
  • 5 likes

I am not able to sort my tracks within a playlist. It never saves correctly.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Mishkebobo
  • Regular
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Cant see liked numbers in playlist anymore

Now its not possible to only listen to liked number cause you dont see a heart anymore梁Also it would be perfect that you can choose only to play liked numbers from a playlist殺

  • Newbie
  • Now its not possible to only listen to liked number cause you dont see a heart anymore🥺 Also it would be perfect that you can choose only to play liked numbers from a playlist🥰
  • 192 Views
  • 0 replies
  • 1 likes
  • 192 Views
  • 0 replies
  • 1 likes

Over 50% of songs missing from my playlist!

PlanPremiumCountryUSADeviceSamsung Galaxy S2 Ultra, windows laptop, desktop browsersOperating SystemAndroid, Windows My Question or Issue I reached out to support via email and keep getting the run around. More than 50% of songs on one of my playlist...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S2 Ultra, windows laptop, desktop browsers Operating System Android, Windows   My Question or Issue   I reached out to support via ...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Playlist public not visible

Hi there!A while ago my spotify account stopped showing my new made playlists.I can only see some of the older ones I've made in the past.Making new playlists 'public' doesn't do anything. Can anyone help me with this problem? PlanPremium (family)Cou...

  • Visitor
  • Hi there! A while ago my spotify account stopped showing my new made playlists. I can only see some of the older ones I've made in the past. Making new playlists 'public' doesn't do anything. C...
  • AdamDam
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes