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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302281 Views

96 replies

91 likes

  • 302281 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165703 Views

238 replies

44 likes

  • 165703 Views
  • 238 replies
  • 44 likes

Fix Queue issue

Shuffle function is really bad. Now with the new update that the queue is on the right side of the screen it is worse. I have a playlist of over 1000 songs. I press shuffle but only 100 or what songs are in the queue and when the last song is done, i...

Newbie

Shuffle function is really bad. Now with the new update that the queue is on the right side of the screen it is worse. I have a playlist of over 1000 songs. I press shuffle but only 100 or what songs...

dinomight

Spotify Star

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution redownload library

is there a previously downloaded list for redownload on new device to select and redownload at once ?

Visitor

is there a previously downloaded list for redownload on new device to select and redownload at once ?

Susan_GP

Moderator

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution I clicked on Create folder but don't see where to enter folder name.

I'm trying to create playlist folders. I clicked on + and Create Folder but I don't see where to enter the folder name.

Visitor

I'm trying to create playlist folders. I clicked on + and Create Folder but I don't see where to enter the folder name.

Novy

Moderator

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

community playlist

How do I set up an intrumental playlist for students to play from chromebooks in a classroom?

Visitor

How do I set up an intrumental playlist for students to play from chromebooks in a classroom?  

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts showing when the Music filter is selected

When selecting the Music filter at the top of the Home Screen in the app, I get a Top Podcasts section which isn’t music. If I wanted to see podcasts I would select All or Podcasts.

Roadie

 When selecting the Music filter at the top of the Home Screen in the app, I get a Top Podcasts section which isn’t music. If I wanted to see podcasts I would select All or Podcasts.

Maria

Moderator

1175 Views

9 replies

2 likes

  • 1175 Views
  • 9 replies
  • 2 likes

I have spotify free on my iphone but have upgraded to spotify premium and c

I have made payment for premium and a have received a message that I have 3 months free. Spotify works fine on my free acount with adds but nothing works on the premium pro app except that it opens with a screen that says library but nothing download...

Visitor

I have made payment for premium and a have received a message that I have 3 months free. Spotify works fine on my free acount with adds but nothing works on the premium pro app except that it opens w...

Billy-J

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Playlist

I added one of my plaslist to my liked spongs, I removed and then added the playlist again.The order of recently added songs was messed up. I think a small few songs might of been removed and a few might of been added, but I don't know whats been cha...

Casual Listener

I added one of my plaslist to my liked spongs, I removed and then added the playlist again. The order of recently added songs was messed up. I think a small few songs might of been removed and a few...

Billy-J

Spotify Star

604 Views

3 replies

0 likes

  • 604 Views
  • 3 replies
  • 0 likes

Collaborator cannot add music

PlanPremiumCountryNetherlandsDeviceiPhone XSOperating SystemiOS 17.5.1 My Question or IssueThe collaborator in our playlist cannot add music. She had Android. Both our devices and spotify are up to date.

Visitor

  Plan Premium Country Netherlands Device iPhone XS Operating System iOS 17.5.1   My Question or Issue The collaborator in our playlist cannot add music. She had Android. Both ou...

Billy-J

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Classical tracks missing detailed titles

Plan: PremiumCountry: USA Device: Desktop App Operating System: Windows 10 My Question or Issue: Igor Levit's "Beethoven Complete Piano Sonatas" is a behemoth of an album -- 9 discs, 102 tracks. Each of those tracks is a single movement from a piano ...

Casual Listener

Plan: Premium Country: USA   Device: Desktop App  Operating System: Windows 10      My Question or Issue: Igor Levit's "Beethoven Complete Pia...

Ivelina

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get back into a collaborative playlist ?

I created a collaborative playlist with my friend a year ago and I was the owner of it. I accidentally deleted that from my library in few months but for my friend it still shows that I am the owner of it. I tried looking for it in my library and rec...

Visitor

I created a collaborative playlist with my friend a year ago and I was the owner of it. I accidentally deleted that from my library in few months but for my friend it still shows that I am the owner ...

Joan

Moderator

941 Views

1 replies

0 likes

  • 941 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to stop song recommendations in playlist

PlanPremiumCountryDenmarkDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or IssueIve just created a new playlist. How do I stop Spotify from adding in “recommended” songs to the playlist? I only want to listen to the songs I’ve added myself. I ...

Casual Listener

Plan Premium Country Denmark Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue Ive just created a new playlist. How do I stop Spotify from adding in “recommended” son...

cmitch96

Casual Listener

2382 Views

12 replies

0 likes

  • 2382 Views
  • 12 replies
  • 0 likes

can not play a album

PlanFreeCountryJORDANDeviceiPhone 15Operating Systemios 17 My Question or Issuecan not play "Mansion" album by NF?

Visitor

  Plan Free Country JORDAN Device iPhone 15 Operating System ios 17   My Question or Issue can not play "Mansion" album by NF?

Billy-J

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

HOW TO SEARCH IN LIKED SONGS IN BROWSER FOR DESKTOP???

PlanPremiumCountryMexicoDeviceiMac Pro (2017)Operating SystemMacOS Monterey Simple: There is no search icon within Liked Songs in the browser.How do I search for a specific song or filter artists in my Liked songs in the browser?? I can't download th...

Casual Listener

Plan Premium Country Mexico Device iMac Pro (2017) Operating System MacOS Monterey   Simple: There is no search icon within Liked Songs in the browser. How do I search for a specific s...

18skeltor

Regular

1168 Views

2 replies

1 likes

  • 1168 Views
  • 2 replies
  • 1 likes

i cant sort liked songs and filter by genre, anyone with rhe same problem?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MauriceMV

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Song and artist error in Spotify

In the song Tiny Haven by Jennifer (https://open.spotify.com/intl-es/track/49fsDfR318SjdCisvfXKps?si=345f486202244880) is listed as the performer. But she is not the performer of the song. The Jennifer listed is a well-known French artist. Here it is...

Casual Listener

In the song Tiny Haven by Jennifer (https://open.spotify.com/intl-es/track/49fsDfR318SjdCisvfXKps?si=345f486202244880) is listed as the performer. But she is not the performer of the song. The Jennif...

AndrewCarls

Casual Listener

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

adding local files to Spotify app on the mac does not propagate to iphone

PlanPremiumCountry: USA Device(iPhone 12 pro, iMac (Retina 5K, 27-inch, Late 2015)Operating System12.6.5 Hello, I created a playlist using local files (mp3's of a podcast I paid for) using the spotify app on my mac. As you can see from the screenshot...

Newbie

Plan Premium Country: USA   Device (iPhone 12 pro, iMac (Retina 5K, 27-inch, Late 2015) Operating System 12.6.5   Hello, I created a playlist using local files (mp3's of a podcast ...

edibletortillla

Music Fan

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify-curated playlist removed?

Hi folks, I'm not able to find "1980s Ambient" (nor, for that matter, 1970s or 1990s).The one with this cover:Is it only me or do you experience the same?If latter, why would Spotify remove such lovely playlists of its own? Cheers!

Regular

Hi folks,   I'm not able to find "1980s Ambient" (nor, for that matter, 1970s or 1990s). The one with this cover: Is it only me or do you experience the same? If latter, why would Spo...

AshBeMe

Newbie

895 Views

5 replies

0 likes

  • 895 Views
  • 5 replies
  • 0 likes

Superuser Contribution Extended Streaming History

I requested my extended streaming history. I’ve received an email from noreply at Spotify dot com, to download it, but the download link takes me to some spammy ad site (on my phone - screenshot below) or even worse on desktop, to a site which feels ...

Music Fan

I requested my extended streaming history. I’ve received an email from noreply at Spotify dot com, to download it, but the download link takes me to some spammy ad site (on my phone - screenshot belo...

Eni

Moderator

643 Views

1 replies

0 likes

  • 643 Views
  • 1 replies
  • 0 likes