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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

297909 Views

96 replies

88 likes

  • 297909 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Jacopop00

Visitor

161749 Views

234 replies

44 likes

  • 161749 Views
  • 234 replies
  • 44 likes

Superuser Contribution Certain podcast won't play in my Tesla Spotify app

PlanPremiumCountryUSADeviceTesla Model YOperating SystemTesla My Question or IssueI have a 2022 Tesla Model Y. I subscribe to a podcast known as Breaking Points Premium. I can listen to the non-premium podcast but the premium one loads forever and th...

Regular

Plan Premium Country USA Device Tesla Model Y Operating System Tesla   My Question or Issue I have a 2022 Tesla Model Y. I subscribe to a podcast known as Breaking Points Premium. I ca...

Jstar12

Newbie

10184 Views

54 replies

3 likes

  • 10184 Views
  • 54 replies
  • 3 likes

Superuser Contribution Local File Pictures

PlanFreeCountryUnited StatesOperating SystemWindows 10 My Question or IssueI noticed that some local files don't have pictures on them even after I added them. One of my files named "Don't Think Twice, It's All Right (Bob Dylan Cover)" is one of them...

Regular

Plan Free Country United States Operating System Windows 10   My Question or Issue I noticed that some local files don't have pictures on them even after I added them. One of my files na...

Yordan

Moderator

5798 Views

23 replies

0 likes

  • 5798 Views
  • 23 replies
  • 0 likes

Superuser Contribution Search Bar occasionally crashes entire app and keyboard

PlanPremiumCountryUSADeviceGalaxy s23feMy Question or IssueWhen trying to search playlists to add songs to, or even just search playlists in general, the app will often move my typing bar to the very beginning of whatever I was typing and freeze. Som...

Casual Listener

  Plan Premium Country USA Device Galaxy s23fe My Question or Issue When trying to search playlists to add songs to, or even just search playlists in general, the app will often move my ...

OscarDC

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Doesn't work the collaborator mode

PlanPremiumCountryHungaryDevice(Honor)Operating System(Android) My Question or IssueI received a link to join the playlist editing. I opened it, added it to my collection and to my profile. And I still can't add songs.

Casual Listener

Plan Premium Country Hungary Device (Honor) Operating System (Android)   My Question or Issue I received a link to join the playlist editing. I opened it, added it to my collection and...

Luan

Spotify Star

297 Views

1 replies

0 likes

collaborator
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution downloaded audiobook removed from library even though I was offline

PlanPremium I had downloaded the audiobook: Sandworm by Andy Greenberg. I was 6 hours in out of a 12 hour audiobook and spotify was in offline mode on my phone all this time. Today on my jog, it wouldn't play for some reason. So when I got home I put...

Regular

  Plan Premium     I had downloaded the audiobook: Sandworm by Andy Greenberg. I was 6 hours in out of a 12 hour audiobook and spotify was in offline mode on my phone all this tim...

Jssmith485

Visitor

1215 Views

3 replies

1 likes

offline downloads deleted
  • 1215 Views
  • 3 replies
  • 1 likes

Someone else hacked/logged into my account. Now all discovery/suggested is music I don't listen to.

They were only on there for ONE day before I found out and deleted all their saved/liked music. Why is my discover and release radar all suggestions for them now? Is there anyway I can get MY real data/suggestions back?

Visitor

They were only on there for ONE day before I found out and deleted all their saved/liked music. Why is my discover and release radar all suggestions for them now?   Is there anyway I can get M...

Amay

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Spotify has created 600 playlists randomly

Spotify has created 600 playlists in my profile randomly. I need them to be deleted easilyPlanPremiumCountrySpainDeviceEveryoneOperating SystemEveryone My Question or Issue

Visitor

Spotify has created 600 playlists in my profile randomly. I need them to be deleted easily Plan Premium Country Spain Device Everyone Operating System Everyone   My Question or Issue ...

Amay

Spotify Star

128 Views

1 replies

0 likes

  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution stop playing recommended liked songs

i recently turned on the option to add recommended songs and play them while listening to liked songs and it would just play them shuffled in but I do not want it to do that anymore

Visitor

i recently turned on the option to add recommended songs and play them while listening to liked songs and it would just play them shuffled in but I do not want it to do that anymore

delacanyon

Casual Listener

20153 Views

11 replies

4 likes

  • 20153 Views
  • 11 replies
  • 4 likes

Superuser Contribution shuffle is completely broken

 PlanPremiumCountryUkMy Question or Issue Since the start of the year i’ve had major issues with the shuffle settings when playing my playlist, attached are photos. I’ll put a playlist on normal shuffle and smart shuffle recommendations are still add...

Casual Listener

 Plan Premium Country Uk My Question or Issue   Since the start of the year i’ve had major issues with the shuffle settings when playing my playlist, attached are photos. I’ll put a playli...

Dessi

Moderator

3064 Views

11 replies

0 likes

  • 3064 Views
  • 11 replies
  • 0 likes

Superuser Contribution Top Songs 2023 Playlist Missing

The playlist for the Spotify wrapped 2023 playlist is gone from my library. I seen that it was fixed for some people but I'm still having issues.Plan PremiumCountry Canada DevicePixel 6Operating System Android (iOS 10, Android Oreo, Windows 10,etc.) ...

Newbie

The playlist for the Spotify wrapped 2023 playlist is gone from my library. I seen that it was fixed for some people but I'm still having issues. Plan Premium Country Canada   Device P...

MihailY

Moderator

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in sharing on IG stories

Hello, my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and cleared the cache but the problem continues to occur.Pleas...

Casual Listener

Hello,  my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and ...

OscarDC

Moderator

3142 Views

8 replies

1 likes

  • 3142 Views
  • 8 replies
  • 1 likes

How to remove "DJ" from library sidebar (desktop app)?

Not interested in this. It would be fine just in the library, but for whatever reason it's now appearing in my sidebar with all of my custom playlists, and can't be removed or deleted. I don't want it there. I will never use it. Lame.

Visitor

Not interested in this. It would be fine just in the library, but for whatever reason it's now appearing in my sidebar with all of my custom playlists, and can't be removed or deleted. I don't want i...

CuterPokemon

Newbie

4738 Views

4 replies

9 likes

  • 4738 Views
  • 4 replies
  • 9 likes

Superuser Contribution Discovery Weekly Didn't Update

PlanPremium CountryUSA DeviceAll devices (Iphone 14 Pro Max, Windows PC) Operating SystemiOS15 / Windows 11 My Question or IssueMy Discover Weekly didn't update on last Sunday. And still hasn't updated. I have been listening to about 20-30 hours a we...

Newbie

Plan Premium   Country USA   Device All devices (Iphone 14 Pro Max, Windows PC)   Operating System iOS15 / Windows 11   My Question or Issue My Discover Weekly didn't...

LanderLander

Casual Listener

506 Views

2 replies

0 likes

Discover Weekly
  • 506 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sort by Unplayed

I pay for spotify and I find it extremely annoying that I can't filter my podcasts by UNPLAYED episodes without having to do it each and every time I want to listen. Spotify says this is expected behavior. HOW IS THIS EXPECTED BEHAVIOR? Why would you...

Newbie

I pay for spotify and I find it extremely annoying that I can't filter my podcasts by UNPLAYED episodes without having to do it each and every time I want to listen. Spotify says this is expected beh...

Eni

Moderator

521 Views

1 replies

1 likes

filter
filter by unplayed
podcast
podcast filter
Podcasts
save
save filter
sort
sort by unplayed
Unplayed
  • 521 Views
  • 1 replies
  • 1 likes

Superuser Contribution I cannot play or download any podcast I’ve previously listened to

For some reason I can only play or download new podcasts any time I try to download or play an old podcast (only video pods) it won’t let me and says network error I’ve tried everything listed to this website and nothing seems to work

Casual Listener

For some reason I can only play or download new podcasts any time I try to download or play an old podcast (only video pods) it won’t let me and says network error I’ve tried everything listed to thi...

Yordan

Moderator

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top songs 2023 still missing

PlanPremiumCountryAustralia DeviceiPhone 14 Pro My Question or IssueTried restarting my device but still no luck, not in recovered playlists either.

Newbie

Plan Premium Country Australia   Device iPhone 14 Pro   My Question or Issue Tried restarting my device but still no luck, not in recovered playlists either. 

Dessi

Moderator

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly all songs are from the same genre

can you be a bug?I use the weekly playlist a lot, normally it's very varied with what I listen to, but this week I only got reage and old ska, I have a playlist just like that but I don't listen to it more than others.

Casual Listener

can you be a bug? I use the weekly playlist a lot, normally it's very varied with what I listen to, but this week I only got reage and old ska, I have a playlist just like that but I don't listen to...

januaria81

Roadie

4022 Views

21 replies

2 likes

  • 4022 Views
  • 21 replies
  • 2 likes

Superuser Contribution Local files don't show up in playlist on PC.

Hi, since like 2/3 weeks I can no longer see my local files in my playlist I put them in. This only seems to be the case within the application, since the songs are visible (but gray) on the website (see attachment). On mobile the files are also visi...

Newbie

Hi, since like 2/3 weeks I can no longer see my local files in my playlist I put them in. This only seems to be the case within the application, since the songs are visible (but gray) on the website ...

Dessi

Moderator

742 Views

4 replies

1 likes

local
local files
  • 742 Views
  • 4 replies
  • 1 likes

Superuser Contribution Won't let me add local files to my playlist

PlanPremiumCountryUSADeviceMoto g 5g 2024Operating SystemAndroid 14 My Question or IssueRecently certain playlist won't let me add local files to them, I tried it with several songs with the same results. It will only allow them to actually be added ...

Newbie

Plan Premium Country USA Device Moto g 5g 2024 Operating System Android 14   My Question or Issue Recently certain playlist won't let me add local files to them, I tried it with severa...

Ivelina

Moderator

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes