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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2888 Views
  • 48 replies
  • 2 likes
  • 2888 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • LEMONFRESH
  • Music Fan
  • 7577 Views
  • 82 replies
  • 11 likes
  • 7577 Views
  • 82 replies
  • 11 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 785 Views
  • 1 replies
  • 0 likes
  • 785 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant sort playlist by title, album or date added

I don't seem to have any option to sort my playlist by the filters at the top anymore?Can anyone help? They aren't clickable and have no drop down arrow PremiumUKMacbook ProOS Monterey

Screenshot 2022-09-08 at 12.07.57.png
  • Casual Listener
  •   I don't seem to have any option to sort my playlist by the filters at the top anymore? Can anyone help? They aren't clickable and have no drop down arrow     Premium UK Macboo...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 8 replies
  • 0 likes
  • Help
    Playlist
    Sort
  • 308 Views
  • 8 replies
  • 0 likes

Playlist Likes

I think it would be an awesome idea if we (the account owner) were able to see who has liked our playlist

  • Visitor
  • I think it would be an awesome idea if we (the account owner) were able to see who has liked our playlist
  • TreyAnastasio
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution error: song cant be played

error: song cant be played... 10 seconds later it plays. what's with the greyed out controls. it happens really often when i'm switching between my receive + laptop & my envy. Mer... fix this guys.

  • Regular
  • error: song cant be played... 10 seconds later it plays.  what's with the greyed out controls. it happens really often when i'm switching between my receive + laptop & my envy. Mer... fix t...
  • AlejaR
  • Moderator
  • 149 Views
  • 3 replies
  • 0 likes
  • 149 Views
  • 3 replies
  • 0 likes

Superuser Contribution Casting problems of Liked Songs playlist

PlanPremiumCountryMexicoDevice(Samsung GalaxyOperating SystemAndroid My Question or IssueWhen casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash. Casting is all good on albums, other playlists (mine and others longer than 220 ...

  • Regular
  • Plan Premium Country Mexico Device (Samsung Galaxy Operating System Android    My Question or Issue When casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash...
  • chvancooten
  • Newbie
  • 1323 Views
  • 19 replies
  • 0 likes
  • 1323 Views
  • 19 replies
  • 0 likes

Add songs to playlist

This feature is not working, when I click on add music to the playlist it does not recognize any of the ones I created, it goes straight to writing a name, I even thought I was going to search for the name of the playlist but no... is working, but th...

  • Visitor
  • This feature is not working, when I click on add music to the playlist it does not recognize any of the ones I created, it goes straight to writing a name, I even thought I was going to search for th...
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Problème de playlist titre liké

Bonjour/bonsoirJ'ai un assez gros soucis qui est le suivant: Je ne peux plus rien faire avec mes titres likés que ce soit ajouter ou même enlever des titres de cette playlist. J'ai tout essayé : mise à jour, déconnexion reconnexion, changement de tél...

  • Casual Listener
  • Bonjour/bonsoir J'ai un assez gros soucis qui est le suivant:  Je ne peux plus rien faire avec mes titres likés que ce soit ajouter ou même enlever des titres de cette playlist. J'ai tout essa...
  • Dian
  • Moderator
  • 1363 Views
  • 6 replies
  • 0 likes
  • 1363 Views
  • 6 replies
  • 0 likes

Hidden songs

Previously if I hid a song in a playlist it stayed visible in other playlists, but now it hides it everywhere and it's horrible. For example I want to hide some songs in my Your top songs playlist but I want it to stay in other playlists. This new up...

  • Newbie
  • Previously if I hid a song in a playlist it stayed visible in other playlists, but now it hides it everywhere and it's horrible. For example I want to hide some songs in my Your top songs playlist bu...
  • 92 Views
  • 0 replies
  • 0 likes
  • Hidden songs
    Hide this song
    your top songs
  • 92 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recover hidden songs

PlanPremiumCountryIndiaDevice(OnePlus)Operating SystemAndroid I started listening to this playlist a while ago. As I was moving down the playlist, I started hiding the songs I didn't like and also those which were already in my Liked Songs library no...

  • Newbie
  • Plan Premium Country India Device (OnePlus) Operating System Android   I started listening to this playlist a while ago. As I was moving down the playlist, I started hiding th...
  • AlejaR
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Playlists

Why did Spotify all of a sudden start adding random songs in MY playlist. I made a playlist for a reason. To play songs that I like not have a bunch of random songs that are horrible added into my playlist. (Every 4 songs). I don't even want to liste...

  • Visitor
  • Why did Spotify all of a sudden start adding random songs in MY playlist. I made a playlist for a reason. To play songs that I like not have a bunch of random songs that are horrible added into my pl...
  • 78 Views
  • 0 replies
  • 1 likes
  • 78 Views
  • 0 replies
  • 1 likes

Superuser Contribution Only play 1 song from playlist

PlanPremium (Family) CountryDenmark DeviceHP Elitebook 850 G7Operating SystemWindows 11 Pro My Question or IssueWhen I select an album (i.e. Hollywood Undead - Five) only track #1 (California dreaming) will be played. The que is empty.If I select a p...

  • Newbie
  • Plan Premium (Family)   Country Denmark   Device HP Elitebook 850 G7 Operating System Windows 11 Pro   My Question or Issue When I select an album (i.e. Hollywood Undead - ...
  • Alex
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • Que
    Que Problems
    windows 11
    windows app
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to bulk load the library like during the Spotify installation?

Plan PremiumCountry USADevice PrivateOperating System Android 12My Question or Issue:Hi, When I first installed Spotify, near the end of the installation it allowed me to bulk pick artists to populate my library. I picked a couple hundred artists fro...

  • Casual Listener
  • Plan Premium Country USA Device Private Operating System Android 12 My Question or Issue: Hi, When I first installed Spotify, near the end of the installation it allowed me to bulk pick ar...
  • Alex
  • Moderator
  • 113 Views
  • 3 replies
  • 0 likes
  • 113 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify emptied three new 10,000 song playlists I just put together???

PlanPremiumCountryCanadaDeviceSamsung Galaxy A03s and Acer AspireOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI spent a few days transfering all my albums in my Album section into individual playlists because I am OCD a...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy A03s and Acer Aspire Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I spent a few days transferi...
  • Eni
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play video after audio only download

How can i play a video of a podcast after i have downloaded it audio only?i download JRE as audio only to listen to while i drive since there is no cell service in my area and downloading video takes too long, however when im home or somewhere with a...

  • Casual Listener
  • How can i play a video of a podcast after i have downloaded it audio only? i download JRE as audio only to listen to while i drive since there is no cell service in my area and downloading video tak...
  • Dian
  • Moderator
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

Downloading library

PlanPremiumCountryPolandDeviceXiaomi 11T proMy Question or IssueHello i have Spotify premium and I was using Spotify on my computer my watch and on my 3 telephones but now I buy new phone and when i want to download my playlists and songs to listen s...

  • Newbie
  • Plan Premium Country Poland Device Xiaomi 11T pro My Question or Issue Hello i have Spotify premium and I was using Spotify on my computer my watch and on my 3 telephones but now I buy new ph...
  • Sebasty
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Play this Song right now.

Only on my PC app, spotify gives me an error that I can't play music and that to check if i have the file. I've reinstalled it already and still have the same issue. Any fix for this? The web player and every other device works. My firewall isn't blo...

  • Visitor
  • Only on my PC app, spotify gives me an error that I can't play music and that to check if i have the file. I've reinstalled it already and still have the same issue. Any fix for this? The web player ...
  • Jeremy
  • Spotify
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Missing Songs

I copied over my entire Spotify Liked Songs Library over to a playlist and confirmed that the total 4,507 songs were copied to the playlist. Did this via the Mac Spotify app. After I did that, I cleared my Liked Songs today, and revisited the playlis...

  • Regular
  • I copied over my entire Spotify Liked Songs Library over to a playlist and confirmed that the total 4,507 songs were copied to the playlist. Did this via the Mac Spotify app.   After I did tha...
  • Alex
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist is adding songs as if it is a Radio playlist or the playlist has ended.

PlanPremium DeviceWindows Desktop, Galaxy S20 My Question or IssuePlaying any playlist will play ONE song from the playlist, then the next track is always something that isn't in the playlist, or even any of my playlists. I've checked and the 'enchan...

  • Visitor
  •   Plan Premium   Device Windows Desktop, Galaxy S20   My Question or Issue Playing any playlist will play ONE song from the playlist, then the next track is always something th...
  • Dian
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify created a blend with me and an artist Ive never listened to

PlanPremiumFound a blend playlist between me and BTS which I didn't create it and when I click on leave blend it says "Something went wrong. Please try again" I have logged in and out, updated the app and tried a different device and still no luck. I...

  • Regular
  • Plan Premium Found a blend playlist between me and BTS which I didn't create it and when I click on leave blend it says "Something went wrong. Please try again"  I have logged in and ou...
  • Dian
  • Moderator
  • 1717 Views
  • 11 replies
  • 0 likes
  • Blend
  • 1717 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't access local files on other devices (PS5, mobile...)

I've uploaded local files on my pc (Windows 10) so I could listen to them on my PS5. I created a playlist, put the files I wanted in it and bought premium. The songs were playing on Spotify from my computer so no problem about that. But then I tried ...

  • Newbie
  • I've uploaded local files on my pc (Windows 10) so I could listen to them on my PS5. I created a playlist, put the files I wanted in it and bought premium. The songs were playing on Spotify from my c...
  • Kiril
  • Moderator
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes