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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54657 Views
  • 59 replies
  • 61 likes
  • 54657 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24246 Views
  • 44 replies
  • 28 likes
  • 24246 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120705 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120705 Views
  • 62 replies
  • 48 likes

Superuser Contribution Private Listening playlists

Ok hear me out. There are certain playlists I listen to all the time that I always want private session on for. I listen to a lot of ambient, white noise, rain sounds, etc for sleeping and it's kind of a hassle to turn on private session every time. ...

  • Visitor
  • Ok hear me out. There are certain playlists I listen to all the time that I always want private session on for. I listen to a lot of ambient, white noise, rain sounds, etc for sleeping and it's kind ...
  • OscarDC
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Everytime I can't pay for premium for a couple of weeks spotify deletes 1000s of my liked songs

I have had a few inconsistencies in my jobs which makes it difficult to pay for spotify for a few weeks at a time. Everytime I can pay for premium and I return Spotify has deleted 1000s of my liked songs. I went from one point over 18,000 liked songs...

  • Visitor
  • I have had a few inconsistencies in my jobs which makes it difficult to pay for spotify for a few weeks at a time. Everytime I can pay for premium and I return Spotify has deleted 1000s of my liked s...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Playlists folders manage in mobile app

Want option to edit/manage playlists folders within mobile app instead of relying on PC & Web Version.

  • Newbie
  • Want option to edit/manage playlists folders within mobile app instead of relying on PC & Web Version.
  • YzeRed
  • Casual Listener
  • 512 Views
  • 1 replies
  • 6 likes
  • 512 Views
  • 1 replies
  • 6 likes

Superuser Contribution Certain local files won't play in queue

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21 / Lenovo Yoga 7iOperating SystemAndroid 11 / Windows 11 My Question or IssueSome of my local files do not function properly on my Samsung Galaxy. These local files work perfectly fine on my Leno...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S21 / Lenovo Yoga 7i Operating System Android 11 / Windows 11   My Question or Issue Some of my local files do not functio...
  • Far-Kayra
  • Visitor
  • 2538 Views
  • 4 replies
  • 1 likes
  • Local files for Spotify Mobile
  • 2538 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution pictures for playlist files

I use a ton of files to sort my playlists. I have so many and it gets very confusing trying to differentiate the files by title alone. I think it would be very helpful to be able to add a picture to the playlist file, just like we already do with pla...

  • Casual Listener
  • I use a ton of files to sort my playlists. I have so many and it gets very confusing trying to differentiate the files by title alone. I think it would be very helpful to be able to add a picture to ...
  • fendolin
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I play Spotify audio books on Alexa?

I've linked Spotify in my Alexa app according to the directions provided by Spotify and I can't get it to play my Spotify audio book. I've tried saying both "read" and "play" "on Spotify" and neither works. I also can't find any option to launch the ...

  • Casual Listener
  • I've linked Spotify in my Alexa app according to the directions provided by Spotify and I can't get it to play my Spotify audio book. I've tried saying both "read" and "play" "on Spotify" and neith...
  • Flor3nce
  • Visitor
  • 3442 Views
  • 6 replies
  • 0 likes
  • 3442 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Drop Down Menu for songs in Album Discography

Please make a drop-down menu for the songs in album discography. When scrolling discographies I don't necessarily want to see the complete list of songs. I am looking and/or scrolling for an album. Showing the list of songs on the album makes for a v...

  • Casual Listener
  • Please make a drop-down menu for the songs in album discography.  When scrolling discographies I don't necessarily want to see the complete list of songs.  I am looking and/or scrolling for...
  • OscarDC
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Subtítulos de canciones

Tengo un problema, cuando aparece la letra de una canción en inglés la aplicación no me da la opción para que aparezca la traducción al español. Que tengo que hacer

  • Visitor
  • Tengo  un problema, cuando aparece la letra de una canción en inglés la aplicación no me da la opción para que aparezca la traducción al español. Que tengo que hacer 
  • 291 Views
  • 0 replies
  • 1 likes
  • 291 Views
  • 0 replies
  • 1 likes

Superuser Contribution Songs suddenly removed from playlist while playing them

PlanPremiumCountryNorway DeviceiPhone 13 miniOperating SystemiOS 16.5.1 My Question or IssueI’m comparing two playlists at the moment (one is mine and the other one not), and when I play a song from playlist A (not mine) that is also in playlist B (m...

  • Casual Listener
  •   Plan Premium Country Norway   Device iPhone 13 mini Operating System iOS 16.5.1   My Question or Issue I’m comparing two playlists at the moment (one is mine and the ot...
  • Lyubka
  • Moderator
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

I just want the link to my liked songs

Im trying to get the link for my liked songs playlist but i cant find it im on ps4 btw

  • Visitor
  • Im trying to get the link for my liked songs playlist but i cant find it im on ps4 btw
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

please fix the heart button on my app

it really hard for me to keep track of which songs to put on my playlists and it makes me listen to music way less because theres no heart

  • Visitor
  • it really hard for me to keep track of which songs to put on my playlists and it makes me listen to music way less because theres no heart 
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to stop Blink182 songs from automatically adding to my liked songs?

For several months now, Blink182 new releases and songs have been added automatically to my Liked Songs. My Liked Songs is not set to "enhance". I thought someone else was in my account and have changed my password and it still happens. I strongly su...

  • Visitor
  • For several months now, Blink182 new releases and songs have been added automatically to my Liked Songs. My Liked Songs is not set to "enhance". I thought someone else was in my account and have ch...
  • NotJohnBoy
  • Gig Goer
  • 1853 Views
  • 12 replies
  • 3 likes
  • 1853 Views
  • 12 replies
  • 3 likes

"Song already in playlist" that isn't

PlanPremiumCountryUnited StatesDeviceBoth an up-to-date Android phone and a Windows 10 PCMy Question or IssueThere is a particular song that came on in one of my public playlist's enhanced shuffle which, whenever I attempt to add it to that playlist ...

  • Newbie
  • Plan Premium Country United States Device Both an up-to-date Android phone and a Windows 10 PC My Question or Issue There is a particular song that came on in one of my public p...
  • Amayy
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist track numbers have vanished !

Plan Family PlanFree/Premium PremiumCountry UK Device laptop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueon my laptop, one of my playlists, and only one, no ...

  • Regular
  •   Plan Family Plan Free/Premium Premium Country UK   Device laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Window...
  • OscarDC
  • Moderator
  • 290 Views
  • 5 replies
  • 0 likes
  • 290 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Children listening on Echo

My grandchildren play nursery songs (Baby Shark) when they visit via my Echo. So my daily list is full of children’s songs and therefore unusable! Why can’t I delete them from my history. It’s a real nuisance!!!

  • Newbie
  • My grandchildren play nursery songs (Baby Shark) when they visit via my Echo.  So my daily list is full of children’s songs and therefore unusable!  Why can’t I delete them from my history....
  • Lyubka
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

[Your Library] Spotify sucks

It gives me music recommendations that are already liked albums. It won’t save all of my liked artists. I’ve been a premium Spotify user for a long time and every day that goes by makes the first three months of free Apple Music ever more enticing. S...

  • Music Fan
  • It gives me music recommendations that are already liked albums. It won’t save all of my liked artists. I’ve been a premium Spotify user for a long time and every day that goes by makes the first thr...
  • Starbs_Ch
  • Casual Listener
  • 345 Views
  • 1 replies
  • 2 likes
  • Your Library
  • 345 Views
  • 1 replies
  • 2 likes

Superuser Contribution "Show/Hide unavailable songs" option is no longer available

Desktop user My Question or IssueSince the most recent update on my desktop, the option to show/hide unavailable songs no longer shows up in settings, and unavailable songs are not shown in my Liked Songs where previously they were. The option still ...

  • Music Fan
  • Desktop user   My Question or Issue Since the most recent update on my desktop, the option to show/hide unavailable songs no longer shows up in settings, and unavailable songs are not shown i...
  • billyrocket-gb
  • Casual Listener
  • 9782 Views
  • 16 replies
  • 7 likes
  • 9782 Views
  • 16 replies
  • 7 likes

Solved!!Superuser Contribution Two similar albums with different URLs

PlanPremiumCountryRussiaDeviceAll devices & web version My Question or IssueHi! I'm facing an issue. When I check the song from Artist's page ("Нервы") -> Album "Я живой", all songs are not checked as liked.However, if I go to "Liked songs" playlist ...

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  • Visitor
  • Plan Premium Country Russia Device All devices & web version   My Question or Issue Hi! I'm facing an issue. When I check the song from Artist's page ("Нервы") -> Album "Я жи...
  • aarlihn
  • Roadie
  • 747 Views
  • 2 replies
  • 0 likes
  • 747 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle button stuck on shuffle can't turn off!

PlanFree/PremiumCountrySouth Australia DeviceNokia C30Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country South Australia  Device Nokia C30 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Kezuei08
  • Casual Listener
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes