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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299789 Views

96 replies

90 likes

  • 299789 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163779 Views

235 replies

44 likes

  • 163779 Views
  • 235 replies
  • 44 likes

Songs from a certain collection/album get wrong artist name and cover art

PlanPremiumCountryUkraineDeviceHP Laptop, Samsung Galaxy A52Operating SystemWindows 10, Android 14 My Question or IssueSome songs from this album behave funny - https://open.spotify.com/album/5Y7jGzXsLLm5vXDdtX18p4?si=283thVyERM6GqF2a7aayIA Precisely...

Visitor

Plan Premium Country Ukraine Device HP Laptop, Samsung Galaxy A52 Operating System Windows 10, Android 14   My Question or Issue Some songs from this album behave funny - https://...

osornios

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happens to a collaborative playlist if the creator becomes inactive?

My Question or IssueIf I'm a collaborator on a public playlist that has i.e. 1,000 followers, what would happen to this playlist in case the creator's account became inactive and got deleted, or if they deleted their account themselves?Would I, as a ...

Newbie

My Question or Issue If I'm a collaborator on a public playlist that has i.e. 1,000 followers, what would happen to this playlist in case the creator's account became inactive and got deleted, or if...

Yordan

Moderator

973 Views

1 replies

0 likes

  • 973 Views
  • 1 replies
  • 0 likes

Solved!! Same songs get greyed out

PlanPremiumCountryNetherlandsDeviceMotorola One ActionOperating SystemAndroid My Question or IssueEvery time I boot up Spotify on my phone, the same fourteen songs are deleted. It's thirteen tracks from one album - which is all of them, save from the...

Gig Goer

Plan Premium Country Netherlands Device Motorola One Action Operating System Android   My Question or Issue Every time I boot up Spotify on my phone, the same fourteen songs are delete...

Señorflip

Gig Goer

573 Views

4 replies

1 likes

downloads deleted
Greyed out songs
  • 573 Views
  • 4 replies
  • 1 likes

Superuser Contribution Grayed-out Song Titles

I have song titles that are grayed-out on my iPhone and won't play, but these same songs are not grayed-out on my laptop Spotify and they do play. Any idea why this is happening?

Newbie

I have song titles that are grayed-out on my iPhone and won't play, but these same songs are not grayed-out on my laptop Spotify and they do play. Any idea why this is happening?

Susan_GP

Moderator

441 Views

1 replies

1 likes

  • 441 Views
  • 1 replies
  • 1 likes

Who can I actually speak with about an issue

I’m just going to unsubscribe if I can’t get help with this issue. I’ve been working on it for days

Visitor

I’m just going to unsubscribe if I can’t get help with this issue. I’ve been working on it for days

Mitre226644

Roadie

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What's that thing...?

PlanPremiumCountrySwedenDeviceSamsung S23 ultraOperating SystemAndroid...something My Question or IssueHi. : )I'm not sure what it's called so i apologize in advance for what may be a somewhat vague description.See it used to be (at least about 6-12 ...

Regular

Plan Premium Country Sweden Device Samsung S23 ultra Operating System Android...something   My Question or Issue Hi.    : ) I'm not sure what it's called so i apologize in a...

The_infamous_one

Regular

905 Views

8 replies

0 likes

  • 905 Views
  • 8 replies
  • 0 likes

My Spotify library is old

Plan premiumCountryUnited States Operating Systemlatest ios My Question or IssueMy Spotify library is old and I hate all the songs in it, is there any way I can wipe it clean easily

Visitor

Plan premium Country United States  Operating System latest ios   My Question or Issue My Spotify library is old and I hate all the songs in it, is there any way I can wipe it clea...

Mitre226644

Roadie

370 Views

2 replies

0 likes

  • 370 Views
  • 2 replies
  • 0 likes

Superuser Contribution Arrter les playlist concu pour vous

Depuis quelques annees quand nous trouvons une playlist spotify c est indique qu elle est concue pour vous. Or j ai l impression de retrouver plein de moreceaux que j ai deja ecoute alors que justement je souhaitais en decouvrir des nouveaux! Donc j ...

Visitor

  Depuis quelques annees quand nous trouvons une playlist spotify c est indique qu elle est concue pour vous. Or j ai l impression de retrouver plein de moreceaux que j ai deja ecoute alors que...

Nawor

Newbie

1057 Views

3 replies

0 likes

  • 1057 Views
  • 3 replies
  • 0 likes

The right version, please

Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLEASE, and with sucker on top Thanks in advance

Casual Listener

Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLE...

osornios

Spotify Star

747 Views

1 replies

2 likes

  • 747 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playing playlist backwards

I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards.

Visitor

I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards. 

Eni

Moderator

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

liked songs on free account just keeps on giving the loading prompt

When I try and access my liked songs it doesn't want to display my songs and just keeps on giving me the loading sign. I have logged and out; WIFI signal is very strong and no issues, but regardless of all my efforts it does not want to work.PlanFree...

Visitor

When I try and access my liked songs it doesn't want to display my songs and just keeps on giving me the loading sign. I have logged and out; WIFI signal is very strong and no issues, but regardless ...

osornios

Spotify Star

153 Views

1 replies

0 likes

  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files accidentally deleted

PlanPremiumCountryUnited KingdomDevice(iPhone 14 plus)My Question or IssueHi, a while back I accidentally deleted the local files playlist that Spotify creates for you to listen to local files, I have tried all methods to get this back, including loo...

Visitor

Plan Premium Country United Kingdom Device (iPhone 14 plus) My Question or Issue Hi, a while back I accidentally deleted the local files playlist that Spotify creates for you to listen to loca...

Vasil

Moderator

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes

Searching Liked Songs is Strange

Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empty result; I get a + sign and then a word. I searche...

Music Fan

Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empt...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Superuser Contribution Missing playlist

Today 2 playlists created by me minus the likes disappearedPlan duoPremiumNA Device(Android 13)Operating System(Android) How do I get my missing playlist back? Never delete it doesn't show up in Recover Deleted Playlists It's not in my library anymor...

Newbie

Today 2 playlists created by me minus the likes disappeared Plan duo Premium NA   Device (Android 13) Operating System (Android)    How do I get my missing playlist back?&nbs...

Yordan

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't recover my shared playlist even though others can see it

PlanPremiumCountryUnited States DeviceiPhone 11 My Question or IssueI created a private playlist that I shared with a friend a few years ago. ~A year ago, I accidentally unliked/deleted it. When I tried to recover it (within 90 days of accidentally d...

Visitor

Plan Premium Country United States    Device iPhone 11   My Question or Issue I created a private playlist that I shared with a friend a few years ago. ~A year ago, I accident...

doawastaken

Newbie

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

Can't Get Into My PRemium Account

PlanFree and premium (see below)CountryUSADevicesAndroid and iPhone mobile, HP laptop, Asus desktopOperating SystemVarious (see above) My Question or IssueI have a free and a premium account. I have been using the premium account for almost 8 years a...

Visitor

Plan Free and premium (see below) Country USA Devices Android and iPhone mobile, HP laptop, Asus desktop Operating System Various (see above)   My Question or Issue I have a free and a...

osornios

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

My Spotify doesn't show any songs anymore

PlanFree/PremiumCountryUnited States, Santa ClaraDeviceAndroid Operating System Android My Question or IssueRecently I was listening to my music while painting and suddenly my Shopify doesn't play any songs anymore. I checked to see what's wrong and ...

Visitor

Plan Free/Premium Country United States, Santa Clara Device Android  Operating System  Android  My Question or Issue Recently I was listening to my music while painting and su...

Amay

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Read playlists backward

Hello,I have some huge playlists with +300 songs. Sometimes I just wand to listen to the ones I've added recently without creating a new playlist or scroll down to a song to find where to begin.So, having a option (like repeat or random) will allow p...

Casual Listener

Hello, I have some huge playlists with +300 songs. Sometimes I just wand to listen to the ones I've added recently without creating a new playlist or scroll down to a song to find where to begin. S...

Korgahn

Casual Listener

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes

Removed playlist

My Question or IssueHi, I have a question. I have a playlist in my library (not mine), but that playlist has been removed from spotify. And because it has been removed I can’t access it to remove it from my library. Does anyone know how I can fix thi...

Newbie

  My Question or Issue Hi, I have a question. I have a playlist in my library (not mine), but that playlist has been removed from spotify. And because it has been removed I can’t access it to ...

Billy-J

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution My most-used genre filter went missing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueMy most-used genre filter when listening to my liked songs, K-pop, went missing recently. It is my understanding that you can have up to 15 genre fi...

Newbie

Plan Premium Country United States Device Samsung Galaxy S21 Operating System Android 14   My Question or Issue My most-used genre filter when listening to my liked songs, K-pop, went ...

Clarah711

Visitor

3055 Views

14 replies

1 likes

  • 3055 Views
  • 14 replies
  • 1 likes