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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3094 Views
  • 49 replies
  • 2 likes
  • 3094 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • ArinBlackheart
  • Regular
  • 10174 Views
  • 249 replies
  • 12 likes
  • 10174 Views
  • 249 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blend playlists not staying current

I'm in a Blend playlist with 3 other friends. While the playlist does update daily, the songs have stayed the same for months, just in a slightly different order each day. Most of these are songs that we listened to back when the playlist was created...

  • Casual Listener
  • I'm in a Blend playlist with 3 other friends. While the playlist does update daily, the songs have stayed the same for months, just in a slightly different order each day. Most of these are songs tha...
  • Vasil
  • Moderator
  • 258 Views
  • 3 replies
  • 1 likes
  • 258 Views
  • 3 replies
  • 1 likes

Superuser Contribution Discover Weekly is not mine

PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI have two Discover Weekly lists -one is mine and one is someone I have never heard of - Vinayak. I have blocked them but cannot delete their Discover Weekly

  • Casual Listener
  • Plan Free/Premium Country UK Device PC Operating System Windows 10   My Question or Issue I have two Discover Weekly lists -one is mine and one is someone I have never heard of - Vinay...
  • DiMshl
  • Casual Listener
  • 154 Views
  • 5 replies
  • 0 likes
  • 154 Views
  • 5 replies
  • 0 likes

Superuser Contribution Daily Mix Is Broken

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid and Windows My Question or Issue6 or 7 months ago I listened to 1 Fozzy song. ONE SONG, and still one sometimes 2 of my daily mixes are WWE and A...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android and Windows   My Question or Issue 6 or 7 months ago I listened to 1 Foz...
  • Electron_Translator
  • Regular
  • 504 Views
  • 6 replies
  • 0 likes
  • 504 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playlist radio repeating songs

Plan- PremiumCountry- United StatesDevice- iPhone X, Windows PCMy Question or Issue- Playlist radio seems to constantly play the same songs. I've noticed several times that playlist radio will repeat songs within 20 minutes of playing it the last tim...

  • Casual Listener
  • Plan- Premium Country- United States Device- iPhone X, Windows PC My Question or Issue- Playlist radio seems to constantly play the same songs. I've noticed several times that ...
  • oktinkz
  • Casual Listener
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

Superuser Contribution Downloading locations

PlanPremiumOperating SystemAndroid 12My Question or IssueWould like to know if there's any way to have your library downloaded in multiple locations, for example half of it on the main Android storage and half on the SD card.

  • Newbie
  • Plan Premium Operating System Android 12 My Question or Issue Would like to know if there's any way to have your library downloaded in multiple locations, for example half of it on the main Andr...
  • Vasil
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist won't load when shared to other people

When played on a device I've logged in to, the playlist works perfectly fine. When I send it to someone else or attempt to load it via the link given with the share option in a session I'm not logged into, it says Page not found. I'm able to embed it...

  • Casual Listener
  • When played on a device I've logged in to, the playlist works perfectly fine. When I send it to someone else or attempt to load it via the link given with the share option in a session I'm not logged...
  • doomgazer
  • Newbie
  • 1343 Views
  • 4 replies
  • 2 likes
  • 1343 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Weekly discovery

Hey maybe someone can help me out here (I've seen some other people having issues with that but the entrys were sadly pretty old)So I got a lot of new songs through the weekly discovery back when i got spotify. they were, as intended always showing m...

  • Casual Listener
  • Hey maybe someone can help me out here (I've seen some other people having issues with that but the entrys were sadly pretty old) So I got a lot of new songs through the weekly discovery back when...
  • Erimaki
  • Casual Listener
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't see author's public playlists with title pattern in search

PlanFree My Account/Premium Author's AccountCountryPolandDevice(Any)Operating System(Windows 10) My Question or IssueHello everyone,A friend of mine has 100 public playlists.Each one has its own number and name identical to the previous one, example ...

  • Casual Listener
  • Plan Free My Account/Premium Author's Account Country Poland Device (Any) Operating System (Windows 10)   My Question or Issue Hello everyone, A friend of mine has 100 public playlist...
  • Alex
  • Moderator
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover section no longer has artists/albums recommendations

Hi there! I'm on the Spotify premium plan listening on a macOS and noticed that the "Discover" section no longer has any album recommendations by similar artists I have heard. A week ago, this information was after the list of new releases. The only ...

  • Regular
  • Hi there!   I'm on the Spotify premium plan listening on a macOS and noticed that the "Discover" section no longer has any album recommendations by similar artists I have heard. A week ago, th...
  • ricalexm
  • Regular
  • 434 Views
  • 10 replies
  • 1 likes
  • 434 Views
  • 10 replies
  • 1 likes

Superuser Contribution “Unliked” songs not being removed from “liked songs” on Artist page

I’ve had Spotify for a number of years now, from back when you used to favourite an album and it would automatically like every song on that album for you. I have since spent a large amount of time unliking songs that I didn’t feel warranted being li...

  • Casual Listener
  • I’ve had Spotify for a number of years now, from back when you used to favourite an album and it would automatically like every song on that album for you. I have since spent a large amount of time u...
  • Beneathapollo
  • Casual Listener
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify adding songs to my playlist, listed as a co creator, lost normal playlist features?

 How do I fix this? I can’t search in the playlist. Why is Spotify up there as a co creator? I don’t want their suggestions. For reference /Premium/USA/iphone 11

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  • Regular
  •   How do I fix this? I can’t search in the playlist. Why is Spotify up there as a co creator?   I don’t want their suggestions.  For reference  /Premium/USA/iphone 11  
  • Alex
  • Moderator
  • 137 Views
  • 3 replies
  • 0 likes
  • 137 Views
  • 3 replies
  • 0 likes

Superuser Contribution no me salen canciones

PlanPremiumCountryArgentinaDeviceSamsung A10Operating SystemAndroid 11 My Question or Issuehace unos días que no puedo poner ningun tipo de canción desde mi celular. Entro a mis likes y me dice algo salio mal, entro a mis playlists y me dicen que est...

  • Newbie
  • Plan Premium Country Argentina Device Samsung A10 Operating System Android 11   My Question or Issue hace unos días que no puedo poner ningun tipo de canción desde mi celular. Entro a ...
  • Alex
  • Moderator
  • 112 Views
  • 2 replies
  • 1 likes
  • 112 Views
  • 2 replies
  • 1 likes

Superuser Contribution Skipping songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Date added (desktop)

Plan: FreeCountry: US Device(laptop)Operating System(Windows) I noticed yesterday or today that the Spotify desktop version doesn't show "date added" on playlists. You can still see it on web player, though. Not sure if this is a new change or just a...

  • Newbie
  • Plan: Free Country: US   Device (laptop) Operating System (Windows)   I noticed yesterday or today that the Spotify desktop version doesn't show "date added" on playlists. You ...
  • Alex
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • date added
    Playlists
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked recommendations not added to "Liked Songs"

Hello! Using the iPhone app on iPhone 13 most recent iOS, when I Heart a recommended song, it does not get added to my Liked Songs. Where does it go?

  • Casual Listener
  • Hello!   Using the iPhone app on iPhone 13 most recent iOS, when I Heart a recommended song, it does not get added to my  Liked Songs. Where does it go?   
  • Yordan
  • Moderator
  • 108 Views
  • 3 replies
  • 0 likes
  • 108 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mis megusta

Las canciones que tenía en mis megusta desaparecieron por completo hace unos días, llevo usando Spotify desde hace años. Ayúdenme por favor para recuperar mis canciones.PlanPremiumCountryMéxico DeviceMotorola G9 plusOperating SystemAndroid 11My Quest...

  • Casual Listener
  • Las canciones que tenía en mis megusta desaparecieron por completo hace unos días, llevo usando Spotify desde hace años. Ayúdenme por favor para recuperar mis canciones. Plan Premium Country Méxi...
  • Jose_perez97
  • Casual Listener
  • 105 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 105 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs Wont Work And Playlists Play ads but then say something went wrong

PlanFreeOperating SystemAndroidMy Question or IssueWhen I try to play anything from liked songs, to a playlist it plays an ad then says that something when wrong, I've tried reinstalling, logging out on all devices and every basic thing I can think o...

  • Casual Listener
  •   Plan Free Operating System Android My Question or Issue When I try to play anything from liked songs, to a playlist it plays an ad then says that something when wrong, I've tri...
  • EnderElement10
  • Casual Listener
  • 116 Views
  • 2 replies
  • 0 likes
  • 116 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why are my top genres not correct?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8, ChromebookOperating SystemAndroid, Chrome OS My Question or IssueIn the new update for web player, my top genres are suddenly incorrect. The four genres that show for me are pop, rock, indie and...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S8, Chromebook Operating System Android, Chrome OS   My Question or Issue In the new update for web player, my top genres are s...
  • Nebxlas
  • Casual Listener
  • 17238 Views
  • 4 replies
  • 9 likes
  • 17238 Views
  • 4 replies
  • 9 likes

Solved!!Superuser Contribution Can't turn off "Collaborative" on my playlist.

The two devices I use Spotify on are a Desktop Mac and an iPad, I can't turn off "Collaborative" on both devices. It doesn't show any options to turn off "Collaborative when I right-click and when I click on "Edit Details" there are no options. I inc...

  • Regular
  • The two devices I use Spotify on are a Desktop Mac and an iPad, I can't turn off "Collaborative" on both devices. It doesn't show any options to turn off "Collaborative when I right-click and when I ...
  • madmitch
  • Newbie
  • 3225 Views
  • 6 replies
  • 0 likes
  • collaborative playlists
    Playlists
  • 3225 Views
  • 6 replies
  • 0 likes

Superuser Contribution my playlist title and photo continue to be taken down despite not violating terms of service

PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemWindows 11 My Question or IssueMy playlist (spotify:playlist:2gRBOYaq0KFJjKZwDap7vA) continues to be changed to nothing even though my title is “i’m not angry anymore, just glad” which does not v...

  • Newbie
  • Plan Premium Country Canada Device iPhone 11 Operating System Windows 11   My Question or Issue My playlist (spotify:playlist:2gRBOYaq0KFJjKZwDap7vA) continues to be changed to nothing...
  • Alex
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes