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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

304298 Views

96 replies

91 likes

  • 304298 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

170854 Views

242 replies

44 likes

  • 170854 Views
  • 242 replies
  • 44 likes

Superuser Contribution Changed Mobile, premium account not working

Hello,My daughter changed her phone, she signed back into Spotify on her new mobile (same number), however, it has not linked her up to Premium, which I am paying at £11.99 per month. How can this issue be resolved as soon as possible. Thank you, Deb...

Visitor

Hello, My daughter changed her phone, she signed back into Spotify on her new mobile (same number), however, it has not linked her up to Premium, which I am paying at £11.99 per month.   ...

MartinT

Spotify Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where Has My Library Gone ?

MacOS Premium VersionMy Question or IssueMy library list has disappeared from the left. Now I have a jumble of various this like Radio Lists in the centre of the screen. On my iPhone I can choose "library" at the bottom of the screen as usual but not...

Regular

MacOS    Premium Version My Question or Issue My library list has disappeared from the left. Now I have a jumble of various this like Radio Lists in the centre of the screen. On my iPho...

Yordan

Moderator

898 Views

1 replies

0 likes

  • 898 Views
  • 1 replies
  • 0 likes

Songs from a certain collection/album get wrong artist name and cover art

PlanPremiumCountryUkraineDeviceHP Laptop, Samsung Galaxy A52Operating SystemWindows 10, Android 14 My Question or IssueSome songs from this album behave funny - https://open.spotify.com/album/5Y7jGzXsLLm5vXDdtX18p4?si=283thVyERM6GqF2a7aayIA Precisely...

Visitor

Plan Premium Country Ukraine Device HP Laptop, Samsung Galaxy A52 Operating System Windows 10, Android 14   My Question or Issue Some songs from this album behave funny - https://...

osornios

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happens to a collaborative playlist if the creator becomes inactive?

My Question or IssueIf I'm a collaborator on a public playlist that has i.e. 1,000 followers, what would happen to this playlist in case the creator's account became inactive and got deleted, or if they deleted their account themselves?Would I, as a ...

Newbie

My Question or Issue If I'm a collaborator on a public playlist that has i.e. 1,000 followers, what would happen to this playlist in case the creator's account became inactive and got deleted, or if...

Yordan

Moderator

1073 Views

1 replies

0 likes

  • 1073 Views
  • 1 replies
  • 0 likes

Solved!! Same songs get greyed out

PlanPremiumCountryNetherlandsDeviceMotorola One ActionOperating SystemAndroid My Question or IssueEvery time I boot up Spotify on my phone, the same fourteen songs are deleted. It's thirteen tracks from one album - which is all of them, save from the...

Gig Goer

Plan Premium Country Netherlands Device Motorola One Action Operating System Android   My Question or Issue Every time I boot up Spotify on my phone, the same fourteen songs are delete...

Señorflip

Gig Goer

603 Views

4 replies

1 likes

downloads deleted
Greyed out songs
  • 603 Views
  • 4 replies
  • 1 likes

Superuser Contribution Grayed-out Song Titles

I have song titles that are grayed-out on my iPhone and won't play, but these same songs are not grayed-out on my laptop Spotify and they do play. Any idea why this is happening?

Newbie

I have song titles that are grayed-out on my iPhone and won't play, but these same songs are not grayed-out on my laptop Spotify and they do play. Any idea why this is happening?

Susan_GP

Moderator

491 Views

1 replies

1 likes

  • 491 Views
  • 1 replies
  • 1 likes

Who can I actually speak with about an issue

I’m just going to unsubscribe if I can’t get help with this issue. I’ve been working on it for days

Visitor

I’m just going to unsubscribe if I can’t get help with this issue. I’ve been working on it for days

Mitre226644

Roadie

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What's that thing...?

PlanPremiumCountrySwedenDeviceSamsung S23 ultraOperating SystemAndroid...something My Question or IssueHi. : )I'm not sure what it's called so i apologize in advance for what may be a somewhat vague description.See it used to be (at least about 6-12 ...

Regular

Plan Premium Country Sweden Device Samsung S23 ultra Operating System Android...something   My Question or Issue Hi.    : ) I'm not sure what it's called so i apologize in a...

The_infamous_one

Regular

944 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

My Spotify library is old

Plan premiumCountryUnited States Operating Systemlatest ios My Question or IssueMy Spotify library is old and I hate all the songs in it, is there any way I can wipe it clean easily

Visitor

Plan premium Country United States  Operating System latest ios   My Question or Issue My Spotify library is old and I hate all the songs in it, is there any way I can wipe it clea...

Mitre226644

Roadie

377 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Arrter les playlist concu pour vous

Depuis quelques annees quand nous trouvons une playlist spotify c est indique qu elle est concue pour vous. Or j ai l impression de retrouver plein de moreceaux que j ai deja ecoute alors que justement je souhaitais en decouvrir des nouveaux! Donc j ...

Visitor

  Depuis quelques annees quand nous trouvons une playlist spotify c est indique qu elle est concue pour vous. Or j ai l impression de retrouver plein de moreceaux que j ai deja ecoute alors que...

Nawor

Newbie

1145 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

The right version, please

Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLEASE, and with sucker on top Thanks in advance

Casual Listener

Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLE...

osornios

Spotify Star

774 Views

1 replies

2 likes

  • 774 Views
  • 1 replies
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Superuser Contribution Playing playlist backwards

I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards.

Visitor

I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards. 

Eni

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

liked songs on free account just keeps on giving the loading prompt

When I try and access my liked songs it doesn't want to display my songs and just keeps on giving me the loading sign. I have logged and out; WIFI signal is very strong and no issues, but regardless of all my efforts it does not want to work.PlanFree...

Visitor

When I try and access my liked songs it doesn't want to display my songs and just keeps on giving me the loading sign. I have logged and out; WIFI signal is very strong and no issues, but regardless ...

osornios

Spotify Star

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files accidentally deleted

PlanPremiumCountryUnited KingdomDevice(iPhone 14 plus)My Question or IssueHi, a while back I accidentally deleted the local files playlist that Spotify creates for you to listen to local files, I have tried all methods to get this back, including loo...

Visitor

Plan Premium Country United Kingdom Device (iPhone 14 plus) My Question or Issue Hi, a while back I accidentally deleted the local files playlist that Spotify creates for you to listen to loca...

Vasil

Moderator

901 Views

1 replies

0 likes

  • 901 Views
  • 1 replies
  • 0 likes

Searching Liked Songs is Strange

Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empty result; I get a + sign and then a word. I searche...

Music Fan

Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empt...

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
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Superuser Contribution Missing playlist

Today 2 playlists created by me minus the likes disappearedPlan duoPremiumNA Device(Android 13)Operating System(Android) How do I get my missing playlist back? Never delete it doesn't show up in Recover Deleted Playlists It's not in my library anymor...

Newbie

Today 2 playlists created by me minus the likes disappeared Plan duo Premium NA   Device (Android 13) Operating System (Android)    How do I get my missing playlist back?&nbs...

Yordan

Moderator

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't recover my shared playlist even though others can see it

PlanPremiumCountryUnited States DeviceiPhone 11 My Question or IssueI created a private playlist that I shared with a friend a few years ago. ~A year ago, I accidentally unliked/deleted it. When I tried to recover it (within 90 days of accidentally d...

Visitor

Plan Premium Country United States    Device iPhone 11   My Question or Issue I created a private playlist that I shared with a friend a few years ago. ~A year ago, I accident...

doawastaken

Newbie

585 Views

2 replies

0 likes

  • 585 Views
  • 2 replies
  • 0 likes