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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2870 Views
  • 48 replies
  • 2 likes
  • 2870 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • kirikechi
  • Casual Listener
  • 7354 Views
  • 79 replies
  • 10 likes
  • 7354 Views
  • 79 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to ignore a playlist from contributing to your music preferences?

I have a particular playlist that I listen to when I'm at the gym and working out, but I absolutely hate listening to this music at other times (since it's repetitive and pumpy). However, I've been going to the gym way more frequently lately, and now...

  • Regular
  • I have a particular playlist that I listen to when I'm at the gym and working out, but I absolutely hate listening to this music at other times (since it's repetitive and pumpy).    Howev...
  • Kiril
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song not available on your device

Hello, need some help with an issue I just encountered today.Trying to play a track and a pop up appears saying that song isn't available on my device. I have a premium account. Can anyone help?

  • Visitor
  • Hello, need some help with an issue I just encountered today. Trying to play a track and a pop up appears saying that song isn't available on my device. I have a premium account. Can anyone help?
  • AlejaR
  • Moderator
  • 4213 Views
  • 7 replies
  • 0 likes
  • App & Features
  • 4213 Views
  • 7 replies
  • 0 likes

Superuser Contribution album collections

We can add albums to our Library, but it would be great if we could also have the option to put these into 'Collections', within the Albums feature. In other words, choose how we want to group together certain albums, and give that collection our own...

  • Visitor
  • We can add albums to our Library, but it would be great if we could also have the option to put these into 'Collections', within the Albums feature. In other words, choose how we want to group togeth...
  • r_r__
  • Casual Listener
  • 844 Views
  • 2 replies
  • 1 likes
  • 844 Views
  • 2 replies
  • 1 likes

Superuser Contribution Discover weekly has become garbage; removal of the ‘dislike’ button impedes curation

Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided with the removal of the ‘dislike’ button for songs. ...

  • Casual Listener
  • Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided w...
  • jammerman2000
  • Casual Listener
  • 1287 Views
  • 2 replies
  • 6 likes
  • 1287 Views
  • 2 replies
  • 6 likes

Superuser Contribution Made for Me mixes, ie Daily Mix, Rock Mix Loops Repeats Same Song

PlanFree/PremiumCountry DeviceiPhone 8Operating SystemiOS 15.5 My Question or IssueWhen I play any of my Made for me mixes it will repeat the same song. For example a song will replay after itself. I can skip to the next song and then those 2 songs w...

  • Regular
  • Plan Free/Premium Country   Device iPhone 8 Operating System iOS 15.5   My Question or Issue When I play any of my Made for me mixes it will repeat the same song. For example a so...
  • OscarDC
  • Moderator
  • 423 Views
  • 15 replies
  • 0 likes
  • 423 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Missing Artists List in library

PlanFamily PremiumCountryUSADeviceSamsung A20Operating System Android My Question or Issue My Artist list is missing in my library, how am I suppose to find my music if I can't look them up by artist? I have over 4k liked songs & if Spotify doesn't l...

  • Casual Listener
  • Plan Family Premium Country USA Device Samsung A20 Operating System Android     My Question or Issue  My Artist list is missing in my library, how am I suppose to find my mus...
  • Kiril
  • Moderator
  • 729 Views
  • 5 replies
  • 0 likes
  • 729 Views
  • 5 replies
  • 0 likes

Multi-user android phones should not list other user's file systems in the download location options

Plan : Family plan (doesn't matter, or at least shouldn't matter)Country : France (same as above) DeviceFairphone 4Operating SystemAndroid 11 My Question or Issue For at least a few years now, Android supports multiple users on the same device. Notab...

  • Casual Listener
  • Plan : Family plan (doesn't matter, or at least shouldn't matter) Country : France (same as above)   Device Fairphone 4 Operating System Android 11   My Question or Issue &nbsp...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists won't go private

My playlists still show up on my public profile after i've made them private! When I right click on them it says "make public" so according to spotify they're private but I can still see them on my profile - any help?

  • Newbie
  • My playlists still show up on my public profile after i've made them private! When I right click on them it says "make public" so according to spotify they're private but I can still see them on my p...
  • Jeremy
  • Spotify
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs have a high pitching noise when using high audio quality

PlanPremium DeviceReproduced on two of my devices: iPhone 11 Pro max and Windows Laptop + AirPods ProOperating SystemiOS 14.4.2, Windows 10 My Question or IssueReproducing this problem is fairly simple and it seem to happen only on Blackpinks's artis...

  • Visitor
  • Plan Premium   Device Reproduced on two of my devices: iPhone 11 Pro max and Windows Laptop + AirPods Pro Operating System iOS 14.4.2, Windows 10   My Question or Issue Reproducing...
  • brunisenpai
  • Newbie
  • 1065 Views
  • 4 replies
  • 1 likes
  • bug
  • 1065 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Liked songs not showing up in albums

PlanFree/PremiumCountryUnited StatesDeviceChromebookOperating SystemGoogle Chrome OS My Question or IssueFor the past couple weeks, my spotify web player has had an issue with albums. On some albums, it doesn't show which songs I've liked on it. Howe...

  • Casual Listener
  • Plan Free/Premium Country United States Device Chromebook Operating System Google Chrome OS   My Question or Issue For the past couple weeks, my spotify web player has had an issue wit...
  • liammcnamara
  • Newbie
  • 3117 Views
  • 10 replies
  • 0 likes
  • Albums
    liked songs
    Web Player
  • 3117 Views
  • 10 replies
  • 0 likes

Solved!! Is there a way to disable the "Songs are already in playlist message"?

PlanFreeCountryUnited StatesOperating SystemWindows 11 My Question or IssueI've noticed that some songs are missing when I add an album to my playlist and it turns out that the ones that are missing are songs that are already in the playlist, resulti...

  • Casual Listener
  • Plan Free Country United States Operating System Windows 11   My Question or Issue I've noticed that some songs are missing when I add an album to my playlist and it turns out that the o...
  • justinbigdude
  • Casual Listener
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Entire playlist is grayed out

Hi all! I have several playlists on my iPhone 8. All work just fine... except for one. All songs in this particular playlist are grayed out... and I can't figure out why. I'm at home. on my wifi. I have a strong signal. When I log in to Spotify on my...

  • Casual Listener
  • Hi all! I have several playlists on my iPhone 8. All work just fine... except for one. All songs in this particular playlist are grayed out... and I can't figure out why. I'm at home. on my wifi. I h...
  • ToolboxT
  • Rising Star 1
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I find my podcast episode play history?

PlanPremiumCountryUS My Question or Issue Hello, I read about how to find my play history, but the problem is that it's only showing my recently played songs, but I want to see the history of my recently played podcasts (specific episodes, not just s...

  • Visitor
  • Plan Premium Country US     My Question or Issue   Hello,   I read about how to find my play history, but the problem is that it's only showing my recently played songs,...
  • Dian
  • Moderator
  • 18835 Views
  • 10 replies
  • 16 likes
  • 18835 Views
  • 10 replies
  • 16 likes

Superuser Contribution Enhanced editing?

PlanPremiumCountryUsDeviceSamsung Galaxy, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueI have a playlist that I use to study and do homework. It's long over 32 hrs long. It can get repedative...but that's a feature not a bug. I foun...

  • Casual Listener
  •   Plan Premium Country Us Device Samsung Galaxy, PC Operating System Android Oreo, Windows 10   My Question or Issue I have a playlist that I use to study and do homework. I...
  • Alex
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution keyboard access to add to playlist

PlanPremiumCountryUSDevicePCOperating SystemWin 7 My Question or IssueI have a wrist disability and need to use the mouse as little as possible. To add a song that is playing to a playlist, I used to be able to right-click on the song, then click "ad...

  • Newbie
  • Plan Premium Country US Device PC Operating System Win 7   My Question or Issue I have a wrist disability and need to use the mouse as little as possible. To add a song that is playing...
  • Vasil
  • Moderator
  • 90 Views
  • 2 replies
  • 0 likes
  • 90 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files

PlanPremiumCountryUnited Kingdom DeviceMacBook Air M1 2020Operating SystemMac OS Big Sur My Question or IssueI have a folder on my desktop called 'music', containing local mp3 files. A local files folder exists in my library and all my mp3 files from...

  • Visitor
  • Plan Premium Country United Kingdom   Device MacBook Air M1 2020 Operating System Mac OS Big Sur   My Question or Issue I have a folder on my desktop called 'music', containing l...
  • Vasil
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, hello. My song has been added to a few playlists but I can’t see them in the playlists themselves? Is there any reason...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,   hello. My song has been added to a...
  • Dian
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make an open Collaborative Playlist

Trying to make an open playlist that anyone at my work can join. Trying to avoid sending each person a link that is only valid for 7 days. Any help is greatly appreciated!!!

  • Visitor
  • Trying to make an open playlist that anyone at my work can join.   Trying to avoid sending each person a link that is only valid for 7 days.  Any help is greatly appreciated!!!
  • OscarDC
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle All Albums (Songs) from Library / Library Issues after big update last year

Premium US All Devices, iOS, Mac Desktop, Roku, AppleTV So after the big library interface UX update last year, I'm still recovering from the utter obliteration of my library's organization from that changeover. I'm still incredibly upset by it, and ...

  • Regular
  • Premium  US   All Devices, iOS, Mac Desktop, Roku, AppleTV    So after the big library interface UX update last year, I'm still recovering from the utter obliteration of my l...
  • JA1950
  • Visitor
  • 10154 Views
  • 15 replies
  • 29 likes
  • Albums
    Library Navigation
    saved albums
    shuffle
    songs
    Update
  • 10154 Views
  • 15 replies
  • 29 likes

Passcode lock Spotify during use

Is it possible to password/ passcode lock Spotify while it is running?If I run Spotify on my PC and play my music, friends often change the playlist or song while I'm out of the room. I have asked them to stop doing so, but this is the only option I ...

  • Casual Listener
  • Is it possible to password/ passcode lock Spotify while it is running? If I run Spotify on my PC and play my music, friends often change the playlist or song while I'm out of the room. I have aske...
  • Taylith
  • Rising Star 3
  • 654 Views
  • 3 replies
  • 1 likes
  • 654 Views
  • 3 replies
  • 1 likes