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Superuser Contribution Chargeback???

I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've created a new account and filled in the contact form,...

Casual Listener

I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've c...

Xenia

Spotify Legend

10691 Views

28 replies

0 likes

Account
Premium
Subscription
  • 10691 Views
  • 28 replies
  • 0 likes

Solved!!Superuser Contribution Payment not taken

Hi, My Spotify Premium subscription through PayPay, should be taken on the 16th of the month. As of now, the 25th of July; this months subscription hasn't yet been billed. Any idea why?

Casual Listener

Hi, My Spotify Premium subscription through PayPay, should be taken on the 16th of the month. As of now, the 25th of July; this months subscription hasn't yet been billed. Any idea why?

Petya

Community Legend

2639 Views

7 replies

0 likes

Premium
Subscription
  • 2639 Views
  • 7 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...

Newbie

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado n...

PabloMusicMan

Roadie

170056 Views

186 replies

46 likes

Account
Free
Login
Other
Premium
Subscription
Unlimited
  • 170056 Views
  • 186 replies
  • 46 likes

Solved!! My Spotify Premium is not activating??

Hello. I have purchased spotify premium and now paid a month and it still hasnt activated on my spotify account? I`v done this before and it took just a second before i had premium, been waiting for a hour now but still have "free spotify", Pleas hel...

Casual Listener

Hello. I have purchased spotify premium and now paid a month and it still hasnt activated on my spotify account?    I`v done this before and it took just a second before i had premium...

malfaro57

Newbie

27552 Views

23 replies

2 likes

Premium
  • 27552 Views
  • 23 replies
  • 2 likes

I'm being overcharged

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I w...

Newbie

This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription w...

Jeannie3

Newbie

4086 Views

12 replies

3 likes

Premium
  • 4086 Views
  • 12 replies
  • 3 likes

He comprado tarjeta regalo y no le ha llegado al beneficiario

Hola, Entré con mi código de Usuario en Spotify y compré una tarjeta regalo de 12 meses. La tarjeta no ha llegado al destinatario y he comprobado con él que la dirección de email era la correcta. Sin embargo a mí sí me ha llegado un mensaje con el re...

Newbie

Hola, Entré con mi código de Usuario en Spotify y compré una tarjeta regalo de 12 meses. La tarjeta no ha llegado al destinatario y he comprobado con él que la dirección de email era la correcta. ...

Ariel09

Newbie

2425 Views

6 replies

0 likes

Premium
  • 2425 Views
  • 6 replies
  • 0 likes

Songs not downloading

I have a Premium account and songs I add to a playlist a make available offline are not downloading. It reports 0 of 6 tracks synced. What is going on?

Casual Listener

I have a Premium account and songs I add to a playlist a make available offline are not downloading. It reports 0 of 6 tracks synced. What is going on?

bordercollie

Newbie

103029 Views

12 replies

7 likes

Premium
  • 103029 Views
  • 12 replies
  • 7 likes

fatturazione - Italia

Come faccio ad ottenere la fattura di Spotify Premium?Da nessuna parte fa inserire i dati di fatturazione

Newbie

Come faccio ad ottenere la fattura di Spotify Premium? Da nessuna parte fa inserire i dati di fatturazione

gabriorama

Newbie

16896 Views

10 replies

6 likes

Premium
Subscription
  • 16896 Views
  • 10 replies
  • 6 likes

Vodafone Spotify premium offer - Transferring onto existing premium account

Hi, I'm a long term Spotify Premium subscriber, yet I've just upgraded to one of Vodafone's new Red packages which gives me a free Spotify premium subscription for the length of the contract (24 months). They've informed me that this only applies to ...

Newbie

Hi,   I'm a long term Spotify Premium subscriber, yet I've just upgraded to one of Vodafone's new Red packages which gives me a free Spotify premium subscription for the length of the c...

lilyurwin

Newbie

16564 Views

21 replies

1 likes

Account
Premium
Subscription
  • 16564 Views
  • 21 replies
  • 1 likes

Unsubscribed before the trial ended, still got charged!

As the title says. I decided to try the Spotify Premium trial a month ago, and today that trial ended. I remembered yesterday that I had to unsubscribe before the trial ended, to avoid being charged. It said on the Spotify website, that I had to unsu...

Newbie

As the title says. I decided to try the Spotify Premium trial a month ago, and today that trial ended. I remembered yesterday that I had to unsubscribe before the trial ended, to avoid being charged....

NikkiNixx41

Newbie

591 Views

2 replies

0 likes

Account
Premium
Subscription
  • 591 Views
  • 2 replies
  • 0 likes

Solved!! Unsubscribe Premium

I realize that my account change to Premiun. I did not requested it. I want to switch to the Free service. Butt when I go to to subscription, then to subscription and payment. The option for cancel your subscription do not appear. Only this : a tick ...

Casual Listener

...our subscription do not appear. Only this : a tick Spotify Premiun and the message Your pre-paid Premium will end on 2015-04-12. Subscribe to keep the tunes flowing, no need to re-credit your a...

Nurfatimah90

Newbie

11207 Views

22 replies

3 likes

Premium
  • 11207 Views
  • 22 replies
  • 3 likes

Solved!! Canceling after the 3-month premium

Is there a way in the settings to make Spotify Premium automatically cancel after the $0.99 3-month option? I do not want to be charged after I finish the 3 months, but I don't want to have to worry about it later. I want to set it so that it will au...

Newbie

Is there a way in the settings to make Spotify Premium automatically cancel after the $0.99 3-month option? I do not want to be charged after I finish the 3 months, but I don't want to have to w...

Arleneagui

Newbie

46231 Views

9 replies

1 likes

Account
Premium
Subscription
  • 46231 Views
  • 9 replies
  • 1 likes

BEWARE FRAUD SCAM

Dear Spotify Community, I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have no financial connections to that Country. SPOTIFY IS THE ONLY O...

Newbie

Dear Spotify Community,   I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have n...

Romscissors

Newbie

8292 Views

6 replies

1 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 8292 Views
  • 6 replies
  • 1 likes

Solved!! Login problems after disconnect from Facebook - cant login

Hi I disconnected from facebook using my spotify desktop app. I originally joined spotify using a spotify account and not facebook. AFter having disconnected from facebook i can lo longr log in to my account. I can't find a way to receive a new passw...

Newbie

Hi I disconnected from facebook using my spotify desktop app. I originally joined spotify using a spotify account and not facebook. AFter having disconnected from facebook i can lo longr log in to ...

MissMarpleS

Newbie

2984 Views

4 replies

0 likes

Account
Login
Premium
  • 2984 Views
  • 4 replies
  • 0 likes

Connect Spotify to Rogers account

With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up the premium it asked me to put in a credit card. But I...

Casual Listener

With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up t...

crxunch

Newbie

8963 Views

24 replies

9 likes

Premium
  • 8963 Views
  • 24 replies
  • 9 likes

Solved!! My radio stations are missing

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recommended. Where did my stations go?!

Casual Listener

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the r...

teriyfox

Newbie

18104 Views

39 replies

2 likes

Other
Premium
  • 18104 Views
  • 39 replies
  • 2 likes

Premium account changed into free account

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner....

Visitor

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom'...

Wingles

Newbie

135952 Views

96 replies

0 likes

Premium
  • 135952 Views
  • 96 replies
  • 0 likes

Solved!! Not receiving device password email

Hi - I just upgraded to Spotify Premium, and I want to setup my iPhone and Sonos device to use it. I saw that I needed to create a password, and to click on a set-device-password link to get started, which was supposed to send me an email to my regis...

Casual Listener

Hi - I just upgraded to Spotify Premium, and I want to setup my iPhone and Sonos device to use it.  I saw that I needed to create a password, and to click on a set-device-password link to get s...

richie967

Casual Listener

13604 Views

79 replies

0 likes

Premium
Security
  • 13604 Views
  • 79 replies
  • 0 likes

Unidays half price for students error

I signed up for Unidays and when i try to get the discount. I go through all of the stages, logging into your account (facebook) and when I get to the final "Enter Your Facebook Password" phase and hit enter. I get a message which reads This feature ...

Newbie

I signed up for Unidays and when i try to get the discount.  I go through all of the stages, logging into your account (facebook) and when I get to the final "Enter Your Facebook Password" phase...

ebradie

Newbie

11535 Views

40 replies

4 likes

Account
Premium
Subscription
  • 11535 Views
  • 40 replies
  • 4 likes

Google Wallet

I would like to use Google Wallet as a payment method for Spotify subscription http://www.google.com/wallet/

Casual Listener

I would like to use Google Wallet as a payment method for Spotify subscription   http://www.google.com/wallet/

natalcarbon25

Casual Listener

6407 Views

7 replies

3 likes

Account
Premium
Subscription
  • 6407 Views
  • 7 replies
  • 3 likes