Announcements

Help Wizard

Step 1

NEXT STEP

Forum Posts

Superuser Contribution Spotify playing SAME ADS dispite disliking them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSame ad dispite disliking. Stupid chase bank nobody wants to listen to "Maybe she lost it at ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Same a...

LUCASYOU

Casual Listener

7485 Views

15 replies

10 likes

Account
Free
  • 7485 Views
  • 15 replies
  • 10 likes

Solved!!Superuser Contribution Moved to another country = keeping your playlists ?

I used Spotify when I was still in Belgium and spent a lot of time making playlists. Now that I live in the USA, I have to change my location settings, otherwise it won't work anymore. (no premium user) But I'm worried I will lose my playlists. So I ...

Newbie

I used Spotify when I was still in Belgium and spent a lot of time making playlists. Now that I live in the USA, I have to change my location settings, otherwise it won't work anymore. (no premium us...

Petya

Community Legend

5379 Views

4 replies

2 likes

Free
  • 5379 Views
  • 4 replies
  • 2 likes

Solved!! No puedo pagar Spotify premium

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...

Newbie

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...

PabloMusicMan

Roadie

170419 Views

186 replies

46 likes

Account
Free
Login
Other
Premium
Subscription
Unlimited
  • 170419 Views
  • 186 replies
  • 46 likes

7 day free trial?

I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.

Regular

I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.

rossanodesimone

Newbie

80816 Views

48 replies

16 likes

Free
  • 80816 Views
  • 48 replies
  • 16 likes

BEWARE FRAUD SCAM

Dear Spotify Community, I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have no financial connections to that Country. SPOTIFY IS THE ONLY O...

Newbie

Dear Spotify Community,   I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have n...

Romscissors

Newbie

8318 Views

6 replies

1 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 8318 Views
  • 6 replies
  • 1 likes

Lost my spotify account, followers, playlists and history...

So I am not sure what happened. I tried logging in one day and it kept saying can't login. Finally once I have logged in, my profile was all out of wack. It asked me to link to facebook so I did. But it seems like it was a new profile or something. I...

Casual Listener

So I am not sure what happened. I tried logging in one day and it kept saying can't login. Finally once I have logged in, my profile was all out of wack. It asked me to link to facebook so I did. But...

Peter__

Community Legend

2036 Views

18 replies

0 likes

Account
Free
Other
Security
Subscription
  • 2036 Views
  • 18 replies
  • 0 likes

Solved!! I am being charged £9.99 for Spotify Free

Hi guys I have been charged £9.99 twice (on 27 July and 27 August). I have 2 accounts (username mattology and mattoakman) for some reason, but both of them say I am only using Spotify Free. I did take up the Premium trial in June but cancelled it bef...

Casual Listener

...potify Free.  I did take up the Premium trial in June but cancelled it before the end of the 30 day trial as I wasnt using it.   Please can someone tell me how I can get the £19.98 refunded a...

Peter__

Community Legend

6222 Views

16 replies

0 likes

Account
Free
Premium
  • 6222 Views
  • 16 replies
  • 0 likes

Solved!! Cancellare l'account

Ciao! Mi sono iscritta alla versione prova di spotify, e in questi giorni mi arrivano dal vostro servizio un sacco di email in cui c'è scritto che fra qualche giorno comincerò a pagare. Io non sono interessata a continuare il suo utilizzo, come devo ...

Newbie

Ciao! Mi sono iscritta alla versione prova di spotify, e in questi giorni mi arrivano dal vostro servizio un sacco di email in cui c'è scritto che fra qualche giorno comincerò a pagare. Io non sono i...

Bettariz

Casual Listener

4135 Views

4 replies

2 likes

Account
Free
Subscription
  • 4135 Views
  • 4 replies
  • 2 likes

Deactivated Facebook link to my account and lost all of my playlists

First off, I went through all the FAQs, and scanned the first few pages of the message board, I'm still not having any results so I figured I would ask you guys.Hello! I sent in a ticket to Spotify's help team over a week ago and I have yet to receiv...

Casual Listener

First off, I went through all the FAQs, and scanned the first few pages of the message board, I'm still not having any results so I figured I would ask you guys. Hello! I sent in a ticket to Spoti...

Adam

Roadie

1521 Views

9 replies

1 likes

Free
Other
  • 1521 Views
  • 9 replies
  • 1 likes

Lost stations and playlist after signing up for premium.

I started using the free trail version on my iPad, I made a couple stations and I got a playlist from what I liked. But after I upgraded to premium, it all disappeared. Is it supposed to be like that? If not, can I get it back? If yes, then why is it...

Newbie

I started using the free trail version on my iPad, I made a couple stations and I got a playlist from what I liked. But after I upgraded to premium, it all disappeared. Is it supposed to be like t...

meahtenoha

Spotify

375 Views

1 replies

0 likes

Account
Free
Premium
  • 375 Views
  • 1 replies
  • 0 likes

Everything on RESET - ALL PLAYLISTS GONE

So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my music stopped playing on my mobile (it was playing s...

Visitor

So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my m...

user-removed

Not applicable

811 Views

4 replies

1 likes

Free
Login
Premium
Security
  • 811 Views
  • 4 replies
  • 1 likes

Lost Playlist

Hi, i'm Luisa from Italy. I buy 1 month ago Spotify Unlimited. Subscription is renewed correctly this month. I login with facebook, but yesterday I think I've clicked new user for error, i dont' remember very well. Now, i've spotify FREE and i lost m...

Casual Listener

...emember very well. Now, i've spotify FREE and i lost my playlist, followers, ect. From another computer, with saved data, i read error 410, username e password incorrect, disconnect and login.. &n...

Thedev

Community Legend

840 Views

5 replies

0 likes

Account
Free
Login
Unlimited
  • 840 Views
  • 5 replies
  • 0 likes

free trial 30 days or 2days?

Downloaded spotify to Pc to assess as might want to switch from current music streaming program. 30 day trial period before having to decide. Then downloaded app to my iphone - only 48hrs?! trial period! unclear how to access account details on iphon...

Newbie

Downloaded spotify to Pc to assess as might want to switch from current music streaming program. 30 day trial period before having to decide. Then downloaded app to my iphone - only 48hrs?! trial per...

Peter__

Community Legend

380 Views

1 replies

0 likes

Account
Free
  • 380 Views
  • 1 replies
  • 0 likes

Unlimited user, cant get Premium free for 30 days?

hi, currently Unlimited customer, I see there is free 30 day trial for Premium, this offer is open to me or not? thankyou

Music Fan

hi, currently Unlimited customer, I see there is free 30 day trial for Premium, this offer is open to me or not?    thankyou

katrina4321

Music Fan

1155 Views

12 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 1155 Views
  • 12 replies
  • 0 likes

Blanco account

Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the lists and so on, because it has the same username and p...

Casual Listener

Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the list...

Paulien

Casual Listener

547 Views

2 replies

0 likes

Account
Free
Other
  • 547 Views
  • 2 replies
  • 0 likes

10 hours limit

My account keeps telling me that I have used up my 10 hour limit when I haven't. I've been on holiday for a week so did not use it last week and barely used it this month, it is happening quite regularly usually the last week before the end of the mo...

Newbie

My account keeps telling me that I have used up my 10 hour limit when I haven't. I've been on holiday for a week so did not use it last week and barely used it this month, it is happening quite ...

Peter__

Community Legend

5043 Views

8 replies

0 likes

Account
Free
  • 5043 Views
  • 8 replies
  • 0 likes

Solved!! Account not working

I've tried logging in through facebook, and the username but when I log on it just shows I'm a free user and all my playlists ahve gone? But I have two accounts and when I log onto my other one it shows I'm still following the other one with the same...

Casual Listener

I've tried logging in through facebook, and the username but when I log on it just shows I'm a free user and all my playlists ahve gone? But I have two accounts and when I log onto my other one it s...

Kierandal1

Casual Listener

632 Views

2 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
  • 632 Views
  • 2 replies
  • 0 likes

Please help...I believe somone has hacked or hijacked my spotify account.

I had not been able to see my library for the last couple days and out of nowhere I download spotify and notice someone has hacked into and is downloading random **bleep**. I don't listen to most of the stuff they do and have downloaded things the la...

Newbie

I had not been able to see my library for the last couple days and out of nowhere I download spotify and notice someone has hacked into and is downloading random **bleep**.  I don't listen to mo...

Thedev

Community Legend

371 Views

1 replies

0 likes

Account
Free
Security
  • 371 Views
  • 1 replies
  • 0 likes

Double accounts linked to one Facebook

I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify accounts, both linked to the same Facebookaccount....

Casual Listener

I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify...

Hanners

Casual Listener

479 Views

2 replies

0 likes

Account
Free
Login
  • 479 Views
  • 2 replies
  • 0 likes

All playlists and starred songs are gone

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in with the numbered username instead of facebook and ...

Newbie

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in ...

Thedev

Community Legend

340 Views

1 replies

0 likes

Account
Free
  • 340 Views
  • 1 replies
  • 0 likes