I can't log onto my spotify iPhone app

Solved!
Reply

I can't log onto my spotify iPhone app

mrojas527
Casual Listener
I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?
1 ACCEPTED SOLUTION
Solution!

meahtenoha
Spotify
Spotify

 

Hey all, it's been some time since anyone commented here but as the page is getting views from users, we want to confirm if anyone else is having this issue signing into their Spotify iOS app?

 

If so please try a clean reinstall first to be sure you're on the latest Spotify iOS app. 

 

If you continue to get this message please post below with these details:

  • Your device
  • Device's operating system
  • Spotify app version

Thank you!

 

View solution in original post

206 Replies

Bittencourt
Rock Star 21
Rock Star 21

You're welcome SamThake!

 

@Saraishak226, how can I help you?

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

hillkeenandavid
Newbie
Cant log into my account

Gravitao
Casual Listener
if u reset the password you will able to log in the web with the new pass
not in the app

At least worked for me

Samguereca
Newbie
Keep telling me "cannot establish a connections to Spotify server"
IMG_0283.PNG

Bittencourt
Rock Star 21
Rock Star 21

Hey @Samguereca,

 

Are you behing a firewall or proxy?

 

 

 

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Bittencourt
Rock Star 21
Rock Star 21

Here's something you can try:

 

  • Check in your Spotify settings to make sure you're not in "offline mode."
  • Seeing if it works on Wi-Fi
  • Try to reboot the device.
  • Do a clean reinstall:
    Follow the steps bellow
    1. On the home screen, tap and hold the Spotify icon until it shakes.
    2. Tap the X symbol on the icon.
    3. Reboot your iPhone.
    4. Open the App Store then search for and install the Spotify app.

    Don’t worry about losing your favorite songs - all your playlists will be waiting for you when you sign in again. You’ll just need to redownload any previously synced music.

     

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Y_morfin
Newbie
I try to re set my password 5 times and keeps telling sorry my form has expired! What's that? How can I fix it

Bittencourt
Rock Star 21
Rock Star 21

Hi @Y_morfin,

 

Try clearing your cache and cookies in a browser and see if it works.

 

If not, I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Support usually gets back within a day or two.

 

 

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

TonyP5
Newbie
When I try to enter in Spotify using Facebook appears: "You can only use Spotify out of your country for 14 days" but im using in my country, Brazil. Help me please

Bittencourt
Rock Star 21
Rock Star 21

Oi @TonyP5, tudo bom?

 

Dá uma olhada se tem algum VPN instalado na sua rede e me avisa!

 

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

ClaytonRamsey_7
Newbie
One msg says Facebook is not connected and other msg says my email Cramsey625.cr@gmail.com is already taken. My email is same on Facebook acct.

leeschardt
Newbie
So I sent an email a few days back about someone else using my account and how I wanted a solution to getting the unknown user off my account. I think someone from Spotify came to my help but now I can't log back in with facebook where my account is premium. If I log in using a username and password (not thru fb) then I just have a free account and none of my playlists are there. Now, every time I try to log back in thru facebook, it says my username and/or password is incorrect and it won't let me get in. I logged out of all devices via fb and tried to re enter my fb info and log in and still the same Spotify message saying my username and/or password is incorrect comes up. So now I have a premium account I pay for that I can't access because I can't get on via fb anymore.

Jeorge-Jina
Casual Listener

Hi 

 

I logged in through facebook and now I've lost all my saved songs and my account isn't premium anymore. Even if I log out and and login in via username and password I'm still connected to facebook

glenfawcett
Newbie
I get to reset my password but it just says 'your form has ran out' what does this mean?

kimmyzing
Newbie

I am not able to download the Spoitfy app. I keep getting a message saying: "Authentication required. You need to sign in to your Google account."

I am signed in to my google account. I even signed out and signed back in...

 

mateo85
Newbie
I changed the password and I still get into my account unless this problem is fixed I am canceling my account

lcorrea2
Newbie
I'm having problem login in my Spotify

felixatiles
Newbie

Please call me Im having problem to login

Jeorge-Jina
Casual Listener
I don't work for Spotify so you have to call them in regards to your login.

Lease365
Casual Listener
Don't use your email address just use the name before the @yahoo.com or @gmail.com etc.

Lease365
Casual Listener
I was having the same problem for 3days then I logged in with just my user name which is my email but took off the email address and voila it worked! Yay! Music to my ears!!!
SUGGESTED POSTS