Spotify Issues on iPad Pro

Solved!
Reply
Highlighted

Spotify Issues on iPad Pro

Regular

Hello, I'm a long time Spotify user and overall love the app!

 

 

I just purchased an iPad Pro today (128GB WiFi+LTE). The Spotify app opens to the splash page and hangs there indefinitely. At this page, the home button stops working (ie. it won't return me to the home screen). I have to lock the iPad with te power button and then unlock it to get back to the home screen. If I then select the Spotify app again (either through the app icon or the multitasking panel) the app immediately crashes. I have tried force closing the app and restarting the iPad.

 

 

I know the iPad Pro is new, but I wouldn't think there would be a difference in the app other than lack of support for side-by-side multitasking (which I'm not trying to do). Any thoughts?

-Joe
3 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Solution!

Re: Spotify Issues on iPad Pro

Community Legend

Hey guys!

 

Just wanted to let you know that Spotify is aware of these issues when using the iPad Pro. Those will be fixed as soon as possible. Just be sure that you update to the latest Spotify version when it gets released.

 

Keep an eye on this topic for future updates!

https://community.spotify.com/t5/Ongoing-Issues/iOS-Unable-to-open-Spotify-on-iPad-Pro/idi-p/1238100


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


View solution in original post

Highlighted
Solution!

Re: Spotify Issues on iPad Pro

Rock Star 23
Rock Star 23

Hey everyone,

 

To avoid tons of posts here, please follow along here for updates on this issue:

 

https://community.spotify.com/t5/Ongoing-Issues/iOS-Unable-to-open-Spotify-on-iPad-Pro/idi-p/1238100

MattSudaRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted
Solution!

Re: Spotify Issues on iPad Pro

Rock Star 23
Rock Star 23

The iPad Pro crash has been fixed in version 4.4 whic  just released today:

 

https://community.spotify.com/t5/Ongoing-Issues/iOS-Unable-to-open-Spotify-on-iPad-Pro/idc-p/1243476...

MattSudaRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

27 Replies
Highlighted

Re: Spotify Issues on iPad Pro

Newbie
Same here. Hope it's fixed soon
Highlighted

Re: Spotify Issues on iPad Pro

Newbie

I guessing they have to update the app to support this screen size. I have not been able to launch it also.

Highlighted

Re: Spotify Issues on iPad Pro

Newbie

Same problem. Reinstalled and everything. Still crashes on startup.

Highlighted

Re: Spotify Issues on iPad Pro

Newbie

Same issue here! 


@jmsearcy wrote:

Hello, I'm a long time Spotify user and overall love the app!

 

 

I just purchased an iPad Pro today (128GB WiFi+LTE). The Spotify app opens to the splash page and hangs there indefinitely. At this page, the home button stops working (ie. it won't return me to the home screen). I have to lock the iPad with te power button and then unlock it to get back to the home screen. If I then select the Spotify app again (either through the app icon or the multitasking panel) the app immediately crashes. I have tried force closing the app and restarting the iPad.

 

 

I know the iPad Pro is new, but I wouldn't think there would be a difference in the app other than lack of support for side-by-side multitasking (which I'm not trying to do). Any thoughts?


 

Highlighted

Re: Spotify Issues on iPad Pro

Newbie

Same......please fix 

Highlighted

Re: Spotify Issues on iPad Pro

Casual Listener
Same problem may have to revert back to itunes
Highlighted

Re: Spotify Issues on iPad Pro

Newbie

Same here, uninstalled and (re)installed Spotify app on iPad Pro 128 but the Spotify app will not start

Highlighted

Re: Spotify Issues on iPad Pro

Newbie

Same for me

Highlighted

Re: Spotify Issues on iPad Pro

Regular
I think it crashes for every single person with an iPad Pro. I can't wait for more developers to update their apps.
SUGGESTED POSTS