Spotify Issues on iPad Pro

[jmsearcy]

Hello, I'm a long time Spotify user and overall love the app!

I just purchased an iPad Pro today (128GB WiFi+LTE). The Spotify app opens to the splash page and hangs there indefinitely. At this page, the home button stops working (ie. it won't return me to the home screen). I have to lock the iPad with te power button and then unlock it to get back to the home screen. If I then select the Spotify app again (either through the app icon or the multitasking panel) the app immediately crashes. I have tried force closing the app and restarting the iPad.

I know the iPad Pro is new, but I wouldn't think there would be a difference in the app other than lack of support for side-by-side multitasking (which I'm not trying to do). Any thoughts?

[Dmcdede]

Same here. Hope it's fixed soon

[appzattak]

I guessing they have to update the app to support this screen size. I have not been able to launch it also.

[user-removed]

Same problem. Reinstalled and everything. Still crashes on startup.

[1246043620]

Same issue here! 

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@jmsearcy wrote:

Hello, I'm a long time Spotify user and overall love the app!

I just purchased an iPad Pro today (128GB WiFi+LTE). The Spotify app opens to the splash page and hangs there indefinitely. At this page, the home button stops working (ie. it won't return me to the home screen). I have to lock the iPad with te power button and then unlock it to get back to the home screen. If I then select the Spotify app again (either through the app icon or the multitasking panel) the app immediately crashes. I have tried force closing the app and restarting the iPad.

I know the iPad Pro is new, but I wouldn't think there would be a difference in the app other than lack of support for side-by-side multitasking (which I'm not trying to do). Any thoughts?

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[eric11472]

Same......please fix 

[merlindcm]

Same problem may have to revert back to itunes

[krewrov]

Same here, uninstalled and (re)installed Spotify app on iPad Pro 128 but the Spotify app will not start

[manucastle]

Same for me

[Apreche]

I think it crashes for every single person with an iPad Pro. I can't wait for more developers to update their apps.

[rbpolet]

same issue with me

[tognall]

Same problem here. Any updates on a fix?

[splue]

Same issue, hope it gets sorted by tomorrow night!

[splue]

A work around in the short term - https://community.spotify.com/t5/Help-iOS-iPhone-iPad/Found-a-method-of-using-Spotify-Web-Player-on-...

[Rsteck]

If only developers knew there was going to be a giant ipad with four speakers months ago, perhaps they would have time to get ready for it.

[cturkoanje]

The iPad came out 36 hours ago. It is impossible to test an app and deply a fix in that timeframe.

[igazzer]

Same here..........  no excuse really no good support for the customer pro has been on the radar for a long time....

[merlindcm]

They have known for ages it's a bug nun the less and a big one, this is what's simulation is for 

[cturkoanje]

A simulator does not catch all the bugs, only testing on a phystical device does.

Trusrt me, these things happen. Obviously none of you guys are developers on complex applications, or even developers at all.

[merlindcm]

Well it's not like it's a new iOS and I understand testing I work for a large app design agency. And I suppose it's not a real bug it's a catastrophic failure where you have a paid for service that does not work. 

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