Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 65004 Views
  • 16 replies
  • 37 likes
  • 65004 Views
  • 16 replies
  • 37 likes

[iOS] BUG: Settings for shuffle and repeat button not persisting

Brief description of the issue:My Spotify app won't persist Shuffle and Repeat button states, and after restarting the app they will be marked as disabled. I have this issue since a long time already, didn't have a chance to file a bug report. This i...

  • Newbie
  • Brief description of the issue: My Spotify app won't persist Shuffle and Repeat button states, and after restarting the app they will be marked as disabled. I have this issue since a long time alrea...
  • 350 Views
  • 0 replies
  • 1 likes
  • 350 Views
  • 0 replies
  • 1 likes

Where is the Recently played list ? It just dissapeared

Where is the Recently Played list that was in My Music section ?? It Has dissapeared.. Does anyone have the same problem ? Thanks

  • Gig Goer
  • Where is the Recently Played list that was in My Music section ??    It Has dissapeared..   Does anyone have the same problem ?   Thanks
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

I cant add my facebook friends

Hi,i have verified accoyunt with facebook. I am using premium but i cant add my facebook friends. I can mark them all but it didnt work. The number is still the same. Can you fix this problem ?

  • Newbie
  • Hi,i have verified accoyunt with facebook. I am using premium but i cant add my facebook friends. I can mark them all but it didnt work. The number is still the same. Can you fix this problem ?
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Spotify Connect issue

Recently, there have been several devices that do not belong to me that have connected to my Spotify using the Spotify Connect feature. We are not on the same Wi-Fi. These devices constantly interrupt me anytime I start listening to Spotify. Is there...

  • Newbie
  • Recently, there have been several devices that do not belong to me that have connected to my Spotify using the Spotify Connect feature. We are not on the same Wi-Fi.  These devices constantly in...
  • 467 Views
  • 0 replies
  • 0 likes
  • Connect
  • 467 Views
  • 0 replies
  • 0 likes

I cannot sync my iPhone to spotify

HI - can anyone tell me how to sync my iphone to spotify? I've plugged it into my laptop and opened spotify, but when I try and log in using the app it says that I need to connect to a computer, and I can't see my phone under devices in the spotify a...

  • Newbie
  • HI - can anyone tell me how to sync my iphone to spotify? I've plugged it into my laptop and opened spotify, but when I try and log in using the app it says that I need to connect to a computer, and ...
  • ladylikekaya
  • Newbie
  • 16303 Views
  • 13 replies
  • 0 likes
  • 16303 Views
  • 13 replies
  • 0 likes

Solved!! Offline playlists no longer offline available on iPhone 5s. **HELP**

Hi, Since a few days my offline playlists are no longer offline available on my iPhone 5s. As far as i know nothing has changed. I have 3gb of free space and a working wifi connection. I clicked on the 'offline available' button but it says 'waiting ...

  • Regular
  • Hi,   Since a few days my offline playlists are no longer offline available on my iPhone 5s. As far as i know nothing has changed. I have 3gb of free space and a working wifi connection. I cli...
  • Sahne
  • Regular
  • 583 Views
  • 4 replies
  • 0 likes
  • 583 Views
  • 4 replies
  • 0 likes

[HOW TO] Spotify Bluetooth (IOS) Bluetooth Lock Problem (SOLUTION)

Backstory - Hello my name is Anthony, I've been using Spotify for a LONG TIME! Started when accounts were only Facebook linked! Anyway I made this tutorial to solve an ongoing issue within the Spotify IOS community. Earlier this year I purchased a ve...

  • Newbie
  • Backstory - Hello my name is Anthony, I've been using Spotify for a LONG TIME! Started when accounts were only Facebook linked! Anyway I made this tutorial to solve an ongoing issue within the Spotif...
  • 1068 Views
  • 0 replies
  • 0 likes
  • 1068 Views
  • 0 replies
  • 0 likes

Spotify 'now playing' bad bug

I have noticed quite a bad bug on Spotify on my iPhone today, when I'm playing from a playlist and I scroll down in the playlist to find the song I'm playing at the moment, the highlighted green song isn't actually the song that's being played. I've ...

  • Regular
  • I have noticed quite a bad bug on Spotify on my iPhone today, when I'm playing from a playlist and I scroll down in the playlist to find the song I'm playing at the moment, the highlighted green song...
  • jezza1685
  • Regular
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Waiting to download, issue ever since i updated my iphone 6.

I am trying to download my 3 main playlists around 249 songs. And yes i have been paying for premium and i do have it currently. I really dont know what to do. its not only my local files, which worked before i updated. i am not sure what to do reall...

  • Newbie
  • I am trying to download my 3 main playlists around 249 songs. And yes i have been paying for premium and i do have it currently. I really dont know what to do. its not only my local files, which work...
  • 374 Views
  • 0 replies
  • 1 likes
  • 374 Views
  • 0 replies
  • 1 likes

Solved!! Can´t synch changes in "my music -> albums" on my iPhone 6S

I´ve added some new albums to "My Music -> Albums" on the iPad. I also removed some older ones on the same device at the same time. I can see all these changes on my desktop but unfortunately not on my iphone. I´ve signed out and back in a couple of ...

  • Newbie
  • I´ve added some new albums to "My Music -> Albums" on the iPad. I also removed some older ones on the same device at the same time. I can see all these changes on my desktop but unfortunately not ...
  • Nico
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect not available on iOS devices since update to 4.0.0

I'm experiencing a problem with the Connect feature on iOS devices. The Spotify Connect feature is no longer visible since the app has been updated to version 4.0.0. My device is no longer showing up as Spotify Connect speaker. Tested on iPad Air 2 w...

  • Newbie
  • I'm experiencing a problem with the Connect feature on iOS devices. The Spotify Connect feature is no longer visible since the app has been updated to version 4.0.0. My device is no longer showing up...
  • dönerkatz
  • Casual Listener
  • 4949 Views
  • 7 replies
  • 0 likes
  • 4949 Views
  • 7 replies
  • 0 likes

Canción se escucha con lluvia !!

Esta canción se escucha con lluvia, es más solo se escucha ruido. Espero que lo solucionen gracias !!https://open.spotify.com/track/00bVhFGKvJIzf75Loqmw2v

  • Newbie
  • Esta canción se escucha con lluvia, es más solo se escucha ruido. Espero que lo solucionen gracias !! https://open.spotify.com/track/00bVhFGKvJIzf75Loqmw2v
  • 543 Views
  • 0 replies
  • 0 likes
  • 543 Views
  • 0 replies
  • 0 likes

Songs breaking up on Ios app

I am running the Spotify App on my Ipad and after a while songs start breaking up for no apparent reason. The Spotify App version is 4.0.0.919, streaming quality is set to 320kbps, Ipad model is MD524ZP/A (standard retina), Ios 9.0.1 (13A404). Wifi i...

  • Music Fan
  • I am running the Spotify App on my Ipad and after a while songs start breaking up for no apparent reason.   The Spotify App version is 4.0.0.919, streaming quality is set to 320kbps, Ipad mode...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Paid for premium but still have free, how to refund through apple?

I got premium last night and im still in the free.spotify said to ask for a refund and from apple, but idk how toask for a refund. help?

  • Newbie
  • I got premium last night and im still in the free. spotify said to ask for a refund and from apple, but idk how to ask for a refund. help?
  • jonasherdegen
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Offline playlist for iPod touch

I used to be able to play music offline with my iPod touch. After getting premium back and after getting the latest iOS update, I wanted to get my music available offline again. But now it's not downloading. I have lots of free space. Help, please.

  • Newbie
  • I used to be able to play music offline with my iPod touch. After getting premium back and after getting the latest iOS update, I wanted to get my music available offline again. But now it's not down...
  • OviiiOne
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Premium subscription , local file transfer from Iphone to MAC

Hi, I have a premium subscription to Spotify . I have local Files download with Spotify on my Iphone 5; I want to trasfer those local files to my MAC and listen them with Spotofy without using another internet traffic . Is it possible transfer files ...

  • Newbie
  • Hi,  I have a premium subscription to Spotify . I have local Files download with Spotify on my Iphone 5; I want to trasfer those local files to my MAC and listen them with Spotofy without using...
  • 503 Views
  • 0 replies
  • 0 likes
  • file transfer
    iphone
    local files
    Mac
    Premium
  • 503 Views
  • 0 replies
  • 0 likes

Como hago para syncronizar mi musica de mi pc al iphone??

Primero. en el programa de pc no aparece el icono de dispositivos.Segun lei.. solo puedo hacerlo via wifi.. es decir usar una laptop y el iphone conectados en la misma red wifi.. es correcto?Porq ya lo hice.. mi laptop tiene canciones locales pero no...

  • Casual Listener
  • Primero.  en el programa de pc no aparece el icono de dispositivos. Segun lei.. solo puedo hacerlo via wifi.. es decir usar una laptop y el iphone conectados en la misma red wifi.. es correcto?...
  • 545 Views
  • 0 replies
  • 0 likes
  • 545 Views
  • 0 replies
  • 0 likes

No me habre spotify

Cerre la sesión de Spotify y trate luego de abrirla y no pude trate de cambiar de contraseña y no me dejo que hago?

  • Newbie
  • Cerre la sesión de Spotify y trate luego de abrirla y no pude trate de cambiar de contraseña y no me dejo que hago?
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes