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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48199 Views
  • 15 replies
  • 36 likes
  • 48199 Views
  • 15 replies
  • 36 likes

Online/Offline Saved Music

Every time I save a song or an album it automatically goes to offline mode and downloads. Even if I don't put it on offline mode. How do I fix this problem?

  • Newbie
  • Every time I save a song or an album it automatically goes to offline mode and downloads. Even if I don't put it on offline mode. How do I fix this problem?
  • Nico
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Offline playlists get removed

I have an iphone 3g with spotify and an Samsung GS2 with spotify and my offline playlists are constantly being removed off of my iphone, I get a notice saying I have playlists on more than 3 devices, which I dont. What is going on?!

  • Casual Listener
  • I have an iphone 3g with spotify and an Samsung GS2 with spotify and my offline playlists are constantly being removed off of my iphone, I get a notice saying I have playlists on more than 3 devices,...
  • Beirutbomber
  • Music Fan
  • 1887 Views
  • 8 replies
  • 0 likes
  • 1887 Views
  • 8 replies
  • 0 likes

Maxi

No puedo abrir mi cuenta,al parecer siempre hay un error.Ayuda por favor

  • Newbie
  • No puedo abrir mi cuenta,al parecer siempre hay un error. Ayuda por favor
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Songs stop playing

Dear all,I´m a premium user, and suddenly today all songs stop playing after several minutes in my iPhone. Also my playlists have disappeared!The only thing I did today was accepting the new conditions.Please, any ideas?!? Many thanks!

  • Casual Listener
  • Dear all, I´m a premium user, and suddenly today all songs stop playing after several minutes in my iPhone. Also my playlists have disappeared! The only thing I did today was accepting the new cond...
  • diegrenze
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Spotify premium

I have a plan that includes spotify premium but I can't activate it?

  • Newbie
  • I have a plan that includes spotify premium but I can't activate it?
  • Taylor
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

won't redownload Spotify app

it won't let me redownload the app even though I have enough space (storage) and there is nothing wrong with my apple account. I've tried resetting my phone but nothing seems to work

  • Casual Listener
  • it won't let me redownload the app even though I have enough space (storage) and there is nothing wrong with my apple account. I've tried resetting my phone but nothing seems to work
  • daisy_m
  • Casual Listener
  • 836 Views
  • 5 replies
  • 0 likes
  • 836 Views
  • 5 replies
  • 0 likes

spotify not updating

I have a spotify premium account and have just updated my iphone 6 with the latest ios version (9.0.1) having done this, i've attempted to update the latest version of spotify and am continually getting the message "Unable to download app" the spotif...

  • Newbie
  • I have a spotify premium account and have just updated my iphone 6 with the latest ios version (9.0.1) having done this, i've attempted to update the latest version of spotify and am continually gett...
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes

iOS spotify app downloading a lot of data in the background.

I just got the iphone 6 plus and put my spotify onto it. I ONLY use it for downloaded playlist, but for whatever reason it is downloading an absurd amount of data in the background which has me concerned because I don't have that much of a data cap. ...

  • Regular
  • I just got the iphone 6 plus and put my spotify onto it. I ONLY use it for downloaded playlist, but for whatever reason it is downloading an absurd amount of data in the background which has me conce...
  • mlansky
  • Music Fan
  • 1527 Views
  • 7 replies
  • 1 likes
  • 1527 Views
  • 7 replies
  • 1 likes

Saved tracks on mobile aren't transferring to desktop app.

Recently the tracks I've been saving to My Music via the mobile app haven't been appearing in the My Music list while I'm on the computer. Has this been happening to anyone else?(iPhone 5, iOS9, Premium subscription)

  • Newbie
  • Recently the tracks I've been saving to My Music via the mobile app haven't been appearing in the My Music list while I'm on the computer. Has this been happening to anyone else? (iPhone 5, iOS9, ...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Spotify doesn't play iOS 9

When I try to listen to music on apology I click the play button and the app crashes. BTW I'm using the latest public beta.

  • Casual Listener
  • When I try to listen to music on apology I click the play button and the app crashes. BTW I'm using the latest public beta.
  • Wzmby
  • Newbie
  • 4286 Views
  • 11 replies
  • 0 likes
  • 4286 Views
  • 11 replies
  • 0 likes

error message when opened spotify with raumfeld app on ipad mini

hi!when i open spotify via the raumfeld app, following message will be displayed: spotify kann diese art von link auf diesem gerät nicht öffnen= spotify can not open this kind of link on this device. radio channels via raumfeld app are possible / i h...

  • Newbie
  • hi! when i open spotify via the raumfeld app, following message will be displayed: spotify kann diese art von link auf diesem gerät nicht öffnen = spotify can not open this kind of link on thi...
  • 603 Views
  • 0 replies
  • 0 likes
  • 603 Views
  • 0 replies
  • 0 likes

Some Songs/Tracks Won't Play (Iphone)

Hi. I've having trouble playing some songs with my Iphone. The songs: Red hot chili peppers - Look Around and Jan Holberg Project - Sense of time won't play with my iphone, even the songs are downloaded. These songs plays perfectly when using my comp...

  • Newbie
  • Hi. I've having trouble playing some songs with my Iphone. The songs: Red hot chili peppers - Look Around and Jan Holberg Project - Sense of time won't play with my iphone, even the songs are d...
  • Chuckmac19
  • Casual Listener
  • 3008 Views
  • 3 replies
  • 0 likes
  • 3008 Views
  • 3 replies
  • 0 likes

my music stops,

my music stops, so i erased the playist on my sd card. but can't get music back for new sd card. just a black space. spotify is unresponsive. donald_coles@yahoo.com

  • Visitor
  • my music stops, so i erased the playist on my sd card. but can't get music back for new sd card. just a black space. spotify is unresponsive. donald_coles@yahoo.com
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

getting spotify premium on iphone

so signed up on my computer for premium and now it wont go onto my phone where i actually listen to my music, anything??

  • Newbie
  • so signed up on my computer for premium and now it wont go onto my phone where i actually listen to my music, anything??
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Password will not reset via email on iPhone 6

I have tried to reset my account via the email link but it doesn't work. Any suggestions anyone?

  • Newbie
  • I have tried to reset my account via the email link but it doesn't work. Any suggestions anyone?
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Solved!! Premium on Ipod touch: Can you only play music on Shuffle?

I just downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.

  • Casual Listener
  • I just  downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.
  • ashleyshea
  • Casual Listener
  • 4115 Views
  • 7 replies
  • 0 likes
  • 4115 Views
  • 7 replies
  • 0 likes

Browse error on iPad

Hi. I am unable to use the Browse function when I access Spotify through my iPad. It is fine on Mac and iPhone but I just get a message that 'An error occurred', and to 'Try Again'. I have tried re-installing, re-starting etc but nothing works. This ...

  • Newbie
  • Hi. I am unable to use the Browse function when I access Spotify through my iPad. It is fine on Mac and iPhone but I just get a message that 'An error occurred', and to 'Try Again'. I have tried re-i...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Changing countries will not work

my spotify thinks I am abroad and wont let me use it. I have tried to change the home country following the instructions but the only country option it gives me is the USA and I live in Canada.... Please help I need my music to study and I have a ver...

  • Casual Listener
  • my spotify thinks I am abroad and wont let me use it. I have tried to change the home country following the instructions but the only country option it gives me is the USA and I live in Canada.... Pl...
  • Pricilla
  • Spotify
  • 994 Views
  • 5 replies
  • 0 likes
  • 994 Views
  • 5 replies
  • 0 likes

Music won't save to offline mode

I have an iPhone 6 with 6 GB of storage available and when I try to save any music to offline mode, it shows a grey arrow and that's it. Sometimes if I play the song for about a minute and skip to the next one, it will save but only 40-50 songs would...

  • Newbie
  • I have an iPhone 6 with 6 GB of storage available and when I try to save any music to offline mode, it shows a grey arrow and that's it. Sometimes if I play the song for about a minute and skip to th...
  • 376 Views
  • 0 replies
  • 1 likes
  • 376 Views
  • 0 replies
  • 1 likes