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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80793 Views
  • 19 replies
  • 37 likes
  • 80793 Views
  • 19 replies
  • 37 likes

Refund

I need a refund on my account. I canceled Spotify a week before the renewal. How can I call? To

  • Newbie
  • I need a refund on my account. I canceled Spotify a week before the renewal. How can I call? To
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

30 DAYS OFFLINE PERIOD EXPIRED

Hi everybody!Can i get back offline again after the 30 days period has expired? And how can i do it?Thank you!

  • Casual Listener
  • Hi everybody! Can i get back offline again after the 30 days period has expired? And how can i do it? Thank you!
  • MattSuda
  • Spotify Star
  • 1183 Views
  • 1 replies
  • 0 likes
  • 1183 Views
  • 1 replies
  • 0 likes

Off line mode won't play albums unless refreshed every 24 hours

I'm using an iPod Touch 4th generation running iOS 6.1.4 I've got about 30 albums downloaded and about 10 playlists. All the albums and playlists are set to "ON' for off line listening. After about 24 hours, my albums show no music available, however...

  • Newbie
  • I'm using an iPod Touch 4th generation running iOS 6.1.4   I've got about 30 albums downloaded and about 10 playlists.   All the albums and playlists are set to "ON' for off line listenin...
  • MattSuda
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

1 month free trial in Spotify App

Hello and my question is, why is the 1 month subscription trial only available on the Spotify website and not available on the Spotify iOS app? I do remember there was an option to do this at one point but now all I see in the app is a option to join...

  • Newbie
  • Hello and my question is, why is the 1 month subscription trial only available on the Spotify website and not available on the Spotify iOS app? I do remember there was an option to do this at on...
  • MattSuda
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Spotify premium not working

Same old story that's been going on for years with Spotify, according to google. Paid for Spotify premium with my credit card, and my account still says Free 24 hours later. None of the troubleshooting worked; none of the people I emailed were helpfu...

  • Newbie
  • Same old story that's been going on for years with Spotify, according to google. Paid for Spotify premium with my credit card, and my account still says Free 24 hours later. None of the troubleshooti...
  • Pete
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

My Starred tracks have gone! How can I get them back?

Went on the Spotify app and my Starred tracks have gone. I do have a seperate Starred playlist with about 2200 songs on, but that's an old one. Please could someone help? Thanks.

  • Newbie
  • Went on the Spotify app and my Starred tracks have gone. I do have a seperate Starred playlist with about 2200 songs on, but that's an old one. Please could someone help? Thanks.
  • MattSuda
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Offline mode, songs in albums..

Hi how do u know how many songs are in the albums u download for offline use. I have a load of stuff downloaded but the albums show one or to songs, I want to know how many songs are in that album.Thanks

  • Roadie
  • Hi how do u know how many songs are in the albums u download for offline use. I have a load of stuff downloaded but the albums show one or to songs, I want to know how many songs are in that album. ...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Solved!! When Spotify will be compatible with Siri?

Apple released the API to do it but Spotify not update the app yet to add this feature.

  • Newbie
  • Apple released the API to do it but Spotify not update the app yet to add this feature. 😕
  • MattSuda
  • Spotify Star
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

Spotify looks different than everybody else's!

My IOS spotify seems to look different than anybody else I know. We are all on the latest spotify update but it seems my left menu screen only has a black background and theirs cycle through different images behind the text. I am a bit disappointed b...

  • Newbie
  • My IOS spotify seems to look different than anybody else I know. We are all on the latest spotify update but it seems my left menu screen only has a black background and theirs cycle through differen...
  • MattSuda
  • Spotify Star
  • 1298 Views
  • 1 replies
  • 0 likes
  • 1298 Views
  • 1 replies
  • 0 likes

How do I get my iPhone6 to sync with spotify and download a playlist for offline use?

I am a premium member. I've been using spotify forever. I can't figure out how to get the offline playlist function to work. This is exactly what I'm doing - Macbook Pro is turned on and wifi is on. iPhone6 is turned on with same wifi on and cellular...

  • Casual Listener
  • I am a premium member. I've been using spotify forever. I can't figure out how to get the offline playlist function to work. This is exactly what I'm doing - Macbook Pro is turned on and wifi is on. ...
  • rotorheadjustin
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Spotify is now so slow on my Ipad 2 that is nearly unusuable

I had a similar problem with my 4s and upgrading Spotify. I have an IPad Air 2, running iOS 7 - and I had auto-updates on. I should of turned it off. Previously, spotify was a little slow but still pretty usuable - now it takes maybe 20-30 seconds to...

  • Casual Listener
  • I had a similar problem with my 4s and upgrading Spotify.   I have an IPad Air 2, running iOS 7 - and I had auto-updates on.  I should of turned it off.  Previously, spotify was a li...
  • 739 Views
  • 0 replies
  • 4 likes
  • 739 Views
  • 0 replies
  • 4 likes

Limiting What Playlists Are available

Hi I have a restaurant which we use spotify in as our main source of music. However even after creatng several playlists, the staff still take it upon them selves to adjust the music to what they prefer to listen to. I know this is a long shot but I ...

  • Newbie
  • Hi    I have a restaurant which we use spotify in as our main source of music. However even after creatng several playlists, the staff still take it upon them selves to adjust the music t...
  • Nico
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

[iOS] BUG: Settings for shuffle and repeat button not persisting

Brief description of the issue:My Spotify app won't persist Shuffle and Repeat button states, and after restarting the app they will be marked as disabled. I have this issue since a long time already, didn't have a chance to file a bug report. This i...

  • Newbie
  • Brief description of the issue: My Spotify app won't persist Shuffle and Repeat button states, and after restarting the app they will be marked as disabled. I have this issue since a long time alrea...
  • 374 Views
  • 0 replies
  • 1 likes
  • 374 Views
  • 0 replies
  • 1 likes

Where is the Recently played list ? It just dissapeared

Where is the Recently Played list that was in My Music section ?? It Has dissapeared.. Does anyone have the same problem ? Thanks

  • Gig Goer
  • Where is the Recently Played list that was in My Music section ??    It Has dissapeared..   Does anyone have the same problem ?   Thanks
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

I cant add my facebook friends

Hi,i have verified accoyunt with facebook. I am using premium but i cant add my facebook friends. I can mark them all but it didnt work. The number is still the same. Can you fix this problem ?

  • Newbie
  • Hi,i have verified accoyunt with facebook. I am using premium but i cant add my facebook friends. I can mark them all but it didnt work. The number is still the same. Can you fix this problem ?
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Spotify Connect issue

Recently, there have been several devices that do not belong to me that have connected to my Spotify using the Spotify Connect feature. We are not on the same Wi-Fi. These devices constantly interrupt me anytime I start listening to Spotify. Is there...

  • Newbie
  • Recently, there have been several devices that do not belong to me that have connected to my Spotify using the Spotify Connect feature. We are not on the same Wi-Fi.  These devices constantly in...
  • 487 Views
  • 0 replies
  • 0 likes
  • Connect
  • 487 Views
  • 0 replies
  • 0 likes

Solved!! Offline playlists no longer offline available on iPhone 5s. **HELP**

Hi, Since a few days my offline playlists are no longer offline available on my iPhone 5s. As far as i know nothing has changed. I have 3gb of free space and a working wifi connection. I clicked on the 'offline available' button but it says 'waiting ...

  • Regular
  • Hi,   Since a few days my offline playlists are no longer offline available on my iPhone 5s. As far as i know nothing has changed. I have 3gb of free space and a working wifi connection. I cli...
  • Sahne
  • Regular
  • 628 Views
  • 4 replies
  • 0 likes
  • 628 Views
  • 4 replies
  • 0 likes