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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48347 Views
  • 15 replies
  • 36 likes
  • 48347 Views
  • 15 replies
  • 36 likes

Music won't save to offline mode

I have an iPhone 6 with 6 GB of storage available and when I try to save any music to offline mode, it shows a grey arrow and that's it. Sometimes if I play the song for about a minute and skip to the next one, it will save but only 40-50 songs would...

  • Newbie
  • I have an iPhone 6 with 6 GB of storage available and when I try to save any music to offline mode, it shows a grey arrow and that's it. Sometimes if I play the song for about a minute and skip to th...
  • 376 Views
  • 0 replies
  • 1 likes
  • 376 Views
  • 0 replies
  • 1 likes

Spotify on iOS9 - iPhone won't play Videos and Siri does not work with Spotify installed

I recently noticed that I could no longer play videos from any source on my iPhone 6 Plus. Also, Siri would not load, and I could no longer get audible notifications. I had assumed it was an iOS 9 bug since I'd recently updated. After 9.0.1 came out ...

  • Newbie
  • I recently noticed that I could no longer play videos from any source on my iPhone 6 Plus. Also, Siri would not load, and I could no longer get audible notifications. I had assumed it was an iOS 9 bu...
  • 645 Views
  • 0 replies
  • 0 likes
  • 645 Views
  • 0 replies
  • 0 likes

Deleting Spotify App from phone

If I delete the Spotify App from my iPhone, will all of my data (playlists/music folders) remain? I need to free up space on my phone but am scared of losing music, as I'm a yoga Instructor & my playlists are invaluable! Thank you!

  • Newbie
  • If I delete the Spotify App from my iPhone, will all of my data (playlists/music folders) remain? I need to free up space on my phone but am scared of losing music, as I'm a yoga Instructor & my ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

A years worth of saved artists gone.

Last night when I opened spotify, every artist I had saved had a "0" songs saved next to them. So I closed the app and reopened it and went back to "my artists". GONE! every single artist that I haved saved since becoming a spotify premium member van...

  • Newbie
  • Last night when I opened spotify, every artist I had saved had a "0" songs saved next to them.  So I closed the app and reopened it and went back to "my artists".  GONE! every single artist...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Audio Quality

Hello, I have recently subscribed to both Spotify Premium and Apple Music and much prefer Spotify but the sound quality is so much better on Apple Music. I have my volume level just over the pause button and for Apple Music it is loud enough and with...

  • Casual Listener
  • Hello, I have recently subscribed to both Spotify Premium and Apple Music and much prefer Spotify but the sound quality is so much better on Apple Music. I have my volume level just over the pause bu...
  • Billy77781
  • Casual Listener
  • 952 Views
  • 2 replies
  • 0 likes
  • 952 Views
  • 2 replies
  • 0 likes

Random play not so random

Ok so I have a bunch of playlists that I listen too. But I have one main one with about 700 songs on it. My issue is that it plays the same songs every single time. There are enough songs (and I add to it daily) that I shouldn't hear a repeat song fo...

  • Visitor
  • Ok so I have a bunch of playlists that I listen too. But I have one main one with about 700 songs on it. My issue is that it plays the same songs every single time. There are enough songs (and I add ...
  • Ouap
  • Newbie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Spotify Premium on multiple devices

I've got premium on my iPad and just added the app on my iPhone, logged in and it doesn't pull through any of my playlists? Any ideas?

  • Newbie
  • I've got premium on my iPad and just added the app on my iPhone, logged in and it doesn't pull through any of my playlists? Any ideas?
  • Nico
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Forced ads on spotify premium

So i've had premium since 2011 and it's been awesome. Today my app suddenly started playing ads whenever the spotify app is restarted, and only when it's opened. I tried signing off, restarting, signing on and deleting the app an reinstalling but no ...

  • Newbie
  • So i've had premium since 2011 and it's been awesome. Today my app suddenly started playing ads whenever the spotify app is restarted, and only when it's opened.   I tried signing off, restart...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Back function does not work on steering wheel control (2011 Volvo XC60)

In my 2011 Volvo XC60, I have my iPhone playing Spotify via USB connection. All the song meta data shows up fine on the screen. When using the steering wheel controls, I am unable to use the back button to move back a song (It actually skips forward)...

  • Newbie
  • In my 2011 Volvo XC60, I have my iPhone playing Spotify via USB connection. All the song meta data shows up fine on the screen. When using the steering wheel controls, I am unable to use the back but...
  • 520 Views
  • 0 replies
  • 1 likes
  • 520 Views
  • 0 replies
  • 1 likes

I queued a 500 song playlist on my iPad and the queue will never end

Hi there, I just got an iPad. I wanted to listen to my Starred playlist, so I added it to the queue, and now it's all I can listen to and it's driving me crazy. Anytime I try to listen to something else, it resume the queue right where it left off af...

  • Regular
  • Hi there,   I just got an iPad. I wanted to listen to my Starred playlist, so I added it to the queue, and now it's all I can listen to and it's driving me crazy. Anytime I try to listen to so...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Smart Offline Mode for Mobile Apps

Senhores, boa tarde! Tenho contra Premium e meu spotify não está mais disponibilizando músicas Off-Line. Existe um limite de músicas a seres disponibilizadas Off-line?Se existe limite tem opção para aumetar esse limite?

  • Newbie
  • Senhores, boa tarde!   Tenho contra Premium e meu spotify não está mais disponibilizando músicas Off-Line. Existe um limite de músicas a seres disponibilizadas Off-line? Se existe limite tem ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Apply app problem

I'm having trouble downloading spotify on my iPhone 6 it keeps telling me spotify is unable to download! Yet other apps work perfectly. HELP!

  • Casual Listener
  • I'm having trouble downloading spotify on my iPhone 6 it keeps telling me spotify is unable to download! Yet other apps work perfectly. HELP!
  • Taylorfierce
  • Casual Listener
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! "SFind" iOS App SCAM Is Out of Control

I don't know if anyone at Spotify has noticed this, but for weeks now an app under the name "SFind for Spotify Premium - Pro +" has been the #1 most purchased paid music app in the US. Priced $4.99, this app is clearly nothing but a scam trying to tr...

  • Music Fan
  • I don't know if anyone at Spotify has noticed this, but for weeks now an app under the name "SFind for Spotify Premium - Pro +" has been the #1 most purchased paid music app in the US.   ...
  • MattSuda
  • Spotify Star
  • 2386 Views
  • 10 replies
  • 2 likes
  • 2386 Views
  • 10 replies
  • 2 likes

Cannot sync with iPhone 5

Hello, My iPhone 5 will not sync my playlists. I have about 3.5GB of space on my phone and both my phone and PC have the latest update on the Spotify app. I turned on "Available Online" for both phone and PC apps and both are using the same Wi-Fi con...

  • Newbie
  • Hello,   My iPhone 5 will not sync my playlists. I have about 3.5GB of space on my phone and both my phone and PC have the latest update on the Spotify app. I turned on "Available Online" for ...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Payment raise

Hi...my payment for premium account has raised..i payed 12.99$ before but this month i payed 16.99$...i want to know the reason!?..is there any problem!?

  • Newbie
  • Hi...my payment for premium account has raised..i payed 12.99$ before but this month i payed 16.99$...i want to know the reason!?..is there any problem!?
  • MattSuda
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Trying to open Spotify re starts Iphone

Every time I try and open Spotify my phone displays the Apple icon for about 15 seconds and goes to home screen. Spotify fails to open. This problem started yesterday. My phone is currently using iOS8

  • Newbie
  • Every time I try and open Spotify my phone displays the Apple icon for about 15 seconds and goes to home screen. Spotify fails to open. This problem started yesterday. My phone is currently using iOS8
  • MattSuda
  • Spotify Star
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

music controls bug, no sound

I reported this issue on Twitter, but figured I'd open a topic here so others can chime in if they are seeing the same issue.It seems Spotify (v3.9.0) and iOS 9 (and maybe previous versions?)?don't play nicely together when music controls are used in...

  • Newbie
  • I reported this issue on Twitter, but figured I'd open a topic here so others can chime in if they are seeing the same issue. It seems Spotify (v3.9.0) and iOS 9 (and maybe previous versions?)?don...
  • MattSuda
  • Spotify Star
  • 1052 Views
  • 1 replies
  • 1 likes
  • auto play
    ios 9
    no sound
  • 1052 Views
  • 1 replies
  • 1 likes

New version of Afterdark Player released (iPhone)

Hi Guys! I just released updated version of Afterdark Player - it's a gesture controlled app which lets you enjoy Spotify in your bed, with your eyes shut. New version has fixes for Facebook Login and adds Starred playlist support. Please let me know...

  • Casual Listener
  • Hi Guys!   I just released updated version of Afterdark Player - it's a gesture controlled app which lets you enjoy Spotify in your bed, with your eyes shut....
  • 404 Views
  • 0 replies
  • 0 likes
  • Other
  • 404 Views
  • 0 replies
  • 0 likes

Solved!! Offline content and Bose SoundTouch?

I'm using the Spotify app mainly with my ipad and iphone. Today i just got myself my first wireless speaker - a Bose SoundTouch 10. What I'd like to know is that if i control t he speaker thru the spotify app and play a playlist that is offline is th...

  • Casual Listener
  • I'm using the Spotify app mainly with my ipad and iphone.  Today i just got myself my first wireless speaker - a Bose SoundTouch 10.  What I'd like to know is that if i control t he speaker...
  • dsa_7
  • Roadie
  • 3202 Views
  • 3 replies
  • 0 likes
  • 3202 Views
  • 3 replies
  • 0 likes

Missing an album that was there previously

Hello, There was an album from 10 Years called From Birth to Burial that came out in April this year. It was there for awhile and then disappeared for me. I had it on a playlist and now the playlist is empty. I try to open the album from the web play...

  • Casual Listener
  • Hello,   There was an album from 10 Years called From Birth to Burial that came out in April this year.  It was there for awhile and then disappeared for me.  I had it on a playlist ...
  • Rschelle
  • Regular
  • 638 Views
  • 8 replies
  • 0 likes
  • 638 Views
  • 8 replies
  • 0 likes