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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32362 Views

40 replies

9 likes

  • 32362 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96330 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1076 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294264 Views

60 replies

15 likes

  • 294264 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124020 Views

19 replies

38 likes

  • 124020 Views
  • 19 replies
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iOS app no longer downloading songs - all albums say "waiting to download"

I have a fairly large collection of albums - hundreds and hundreds of them. I have a large new phone (6s 128gb) so I decided to download them all so I could listen offline at my leisure. It worked until recently - at some point the progress bar disap...

Newbie

I have a fairly large collection of albums - hundreds and hundreds of them.  I have a large new phone (6s 128gb) so I decided to download them all so I could listen offline at my leisure.  ...

353 Views

0 replies

0 likes

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Solved!! can't sign into my account

I tried to log in on my computer which did not work because it told me that my username or passsword was incorrect, so i reset my password multiple times to try and solve the problem but NOTHING worked. I then gave up after 40 minutes and went back t...

Casual Listener

I tried to log in on my computer which did not work because it told me that my username or passsword was incorrect, so i reset my password multiple times to try and solve the problem but NOTHING work...

crcnash

Newbie

2814 Views

8 replies

0 likes

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  • 8 replies
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Playlist disappeared on ipod?

One of my playlists recently disappeared from my spotify app. I havent gotten the chance to check to see if the playlist is on the computer spotify yet. I tried recovering it incase i accidentally deleted it, but it says i havent deleted any playlist...

Newbie

One of my playlists recently disappeared from my spotify app. I havent gotten the chance to check to see if the playlist is on the computer spotify yet. I tried recovering it incase i accidentally de...

528 Views

0 replies

0 likes

  • 528 Views
  • 0 replies
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Solved!! Syncing playlists with ipod nano

I hook up my ipod nano 4th gen with my computer and i click on the playlists i want to sync to my ipod and it has a green arrow pointing down on the playlist and i give it 2 mins but nothing else happens!

Roadie

I hook up my ipod nano 4th gen with my computer and i click on the playlists i want to sync to my ipod and it has a green arrow pointing down on the playlist and i give it 2 mins but nothing else hap...

12144351760

Newbie

52994 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Songs downloaded from Internet

I'm able to listen to my local files on the computer, but there are certain songs that I've downloaded off the internet that are in mp3 format that are not in the iTunes library or Spotify library. I'll put these songs in playlists and make sure the ...

Newbie

I'm able to listen to my local files on the computer, but there are certain songs that I've downloaded off the internet that are in mp3 format that are not in the iTunes library or Spotify library. I...

Pi_RockShox

Casual Listener

734 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Iphone sync with cable

How do i sync my Iphon 6 via USB Cable? IT is on my desktop PC without WLAN.

Roadie

How do i sync my Iphon 6 via USB Cable? IT is on my desktop PC without WLAN.

Indigenous

Casual Listener

2411 Views

7 replies

0 likes

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  • 7 replies
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Reset Password

Hi All Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again.And still was having the same problem as i can not login to my account. I am a premium customer and my l...

Newbie

Hi All   Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again. And still was having the same problem as i...

Adam_B

Spotify

395 Views

1 replies

0 likes

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  • 1 replies
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Local files not syncing on my phone, no matter what I do

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, on the mac the files sh...

Casual Listener

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Local files not syncing, no matter what I do

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, the files show up in bo...

Casual Listener

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

All music downloaded, app still uses mobile data

Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never listen to radios, just shuffle through my songs. What...

Newbie

Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
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[iOS][Connect]

on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening from android to desktop, or back to android device....

Newbie

on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening ...

566 Views

0 replies

0 likes

Connect
iOS
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Unable to Sync all Saved Music

I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I have saved from Spotify itself and are not local fil...

Casual Listener

I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I h...

kevin_onstein

Music Fan

714 Views

3 replies

0 likes

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  • 3 replies
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Syncing Local Files No Longer Working

I'm trying to sync my playlist of local files to my iPhone, and it is no longer working. Every since I downloaded the new versions to my Mac and iPhone, every time I try and sync 'availible offline', it just says "waiting to download.." and never act...

Casual Listener

I'm trying to sync my playlist of local files to my iPhone, and it is no longer working. Every since I downloaded the new versions to my Mac and iPhone, every time I try and sync 'availible offline',...

511 Views

0 replies

1 likes

  • 511 Views
  • 0 replies
  • 1 likes

Computer and iPhone not syncing

When I add a new album to my Spotify on my Macbook, the album is not showing up on my iPhone. I tried closing and restarting Spotify on both systems and resorting it by "most recent albums". Any ideas?

Casual Listener

When I add a new album to my Spotify on my Macbook, the album is not showing up on my iPhone. I tried closing and restarting Spotify on both systems and resorting it by "most recent albums".  An...

ezgator

Casual Listener

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
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AirPlay iOS 9

So, it seems that with either the latest release of iOS, or the latest version of Spotify (for iOS), I can no longer AirPlay to my Apple TV unless my iPhone stays awake and unlocked.I used to be able to let my phone lock (screen off) with no issues, ...

Casual Listener

So, it seems that with either the latest release of iOS, or the latest version of Spotify (for iOS), I can no longer AirPlay to my Apple TV unless my iPhone stays awake and unlocked. I used to be ...

SpencerA

Regular

1050 Views

2 replies

2 likes

  • 1050 Views
  • 2 replies
  • 2 likes

I need my money back!

i tried to sign up for the premium account with the student discount except I didn't know you have to be a college student, and it already took the money out of my bank account and I need to cancel it and get my money back!

Newbie

i tried to sign up for the premium account with the student discount except I didn't know you have to be a college student, and it already took the money out of my bank account and I need to cancel i...

JoeThomas

Community Legend

1176 Views

4 replies

0 likes

money
  • 1176 Views
  • 4 replies
  • 0 likes

Same 30 (ish) songs repeated from 500+ song playlist?

Hi, I have over 500 songs in my playlist and I have noticed, the same roughly 30 songs are playing. Does any one know how to stop this from happening? I'm listening on an iPhone 6S and I am a Spotify Premium member. It's starting to annoy me, that I ...

Visitor

Hi, I have over 500 songs in my playlist and I have noticed, the same roughly 30 songs are playing. Does any one know how to stop this from happening? I'm listening on an iPhone 6S and I am a Spotify...

martmitch

Newbie

783 Views

1 replies

2 likes

  • 783 Views
  • 1 replies
  • 2 likes

Metadata over AirPlay not working

Using Spotify Premium with IPAD Air 2 and Yamaha A2020 Home Theater Receiver via AirPlay. Music works fine, but metadata is not transferring. IOS ver 9.0.2, Yamaha firmware is up to date. It used to work, but not now. Metadata does transfer from musi...

Casual Listener

Using Spotify Premium with IPAD Air 2 and Yamaha A2020 Home Theater Receiver via AirPlay.  Music works fine, but metadata is not transferring.  IOS ver 9.0.2, Yamaha firmware is up to date....

HighVoltage

Casual Listener

1235 Views

2 replies

0 likes

  • 1235 Views
  • 2 replies
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Spotify premium won't play my songs online

For the last week spotify haven't been able to play any of my songs on my iPhone 6. I have a premium account and I have re-installed the app twice. When I open the app it plays one song and then it seems to "freeze". The other song can't be played an...

Newbie

For the last week spotify haven't been able to play any of my songs on my iPhone 6. I have a premium account and I have re-installed the app twice. When I open the app it plays one song and then it s...

11120902683

Newbie

952 Views

1 replies

0 likes

  • 952 Views
  • 1 replies
  • 0 likes