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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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0 replies

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279176 Views

58 replies

14 likes

  • 279176 Views
  • 58 replies
  • 14 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178717 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118850 Views

19 replies

38 likes

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  • 19 replies
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Wrong email address on my account

I created a Spotify account, which was linked to my Facebook account, so months ago and then I upgraded to Spotify Premium as part of my phones billing contract. I then deleted my Facebook account and I couldn't access my Spotify account, so I create...

Newbie

I created a Spotify account, which was linked to my Facebook account, so months ago and then I upgraded to Spotify Premium as part of my phones billing contract. I then deleted my Facebook account an...

MattSuda

Spotify Star

568 Views

1 replies

0 likes

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paid for premium not working

I paid for 3 months of premium and my iPhone goes back and forth from free to premium

Newbie

I paid for 3 months of premium and my iPhone goes back and forth from free to premium

MattSuda

Spotify Star

376 Views

1 replies

0 likes

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Solved!! different iphone interfaces between accounts

I have two different spotify accounts and these show up differently on my iphone app. See the two images below. Both are on my iphone, the only difference being the account that's logged in. The first, nicer looking, one with the icons is a temporary...

Casual Listener

  I have two different spotify accounts and these show up differently on my iphone app.   See the two images below. Both are on my iphone, the only difference being the account that's lo...

MattSuda

Spotify Star

1314 Views

2 replies

0 likes

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spotify premium

comprei o spotify premim faz 2 dias pelo o boleto e nao libero ainda para mim usar

Newbie

comprei o spotify premim faz 2 dias pelo o boleto e nao libero ainda para mim usar  

MattSuda

Spotify Star

391 Views

1 replies

0 likes

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Accidentally deleted songs from playlist

Is there any way to disable the swipe lef to delete? I've deleted several songs trying to skip the one playing.Is there anyway to recover them? is there a history or something?Finally, is there anyway to protect a playlist from this happing again?

Newbie

Is there any way to disable the swipe lef to delete? I've deleted several songs trying to skip the one playing. Is there anyway to recover them? is there a history or something? Finally, is there a...

MattSuda

Spotify Star

429 Views

1 replies

1 likes

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  • 1 likes

HELP!!!

Hey, I can't upgrade to premium. I've tried several times, I've uninstalled and reinstalled a few times but still had no luck upgrading. Anything I'm missing out?? Help would be much appreciated.

Newbie

Hey, I can't upgrade to premium. I've tried several times, I've uninstalled and reinstalled a few times but still had no luck upgrading. Anything I'm missing out?? Help would be much appreciated.

MattSuda

Spotify Star

377 Views

1 replies

0 likes

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Starred list

Since they removed the starred playlist my list has changed the order in which the music come in. On my cellphone the list is now upside down and when I ad music it is placed in the bottom instead at the top as before. But on my computer it is as bef...

Casual Listener

Since they removed the starred playlist my list has changed the order in which the music come in. On my cellphone the list is now upside down and when I ad music it is placed in the bottom instead at...

MattSuda

Spotify Star

880 Views

3 replies

1 likes

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  • 3 replies
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I paid for the premium college student discount

I payed for the college premium student discount for 12 months and I checked my bank account and it says you guys already charged me for it. The problem is that when I check my account it still says I'm using spotify free how do I fix this?

Newbie

I payed for the college premium student discount for 12 months and I checked my bank account and it says you guys already charged me for it. The problem is that when I check my account it still says ...

MattSuda

Spotify Star

440 Views

2 replies

0 likes

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iPhone issues

My iPhone will only play one song at a time, this just started 2 weeks ago, I've tried every possible solution such as reinstalling the app(twice) and removing sync. I have premium account, iPhone 6 with latest software.upgrades.

Regular

My iPhone will only play one song at a time, this just started 2 weeks ago, I've tried every possible solution such as reinstalling the app(twice) and removing sync. I have premium account, iPhone 6 ...

awoodenchair

Regular

963 Views

5 replies

0 likes

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New iPhone 6s - CANNOT PLAY OFFLINE

I have a premium account and just upgrade my phone and now I cannot get any songs to download to my iPhone - to play offline. Have checked all my settings and everything seems as it should be, but no downloading... I just get "WAITING TO DOWNLOAD" - ...

Regular

I have a premium account and  just upgrade my phone and now I cannot get any songs to download to my iPhone - to play offline. Have checked all my settings and everything seems as it should be, ...

kbrooksc

Community Legend

2233 Views

13 replies

0 likes

6s
iphone
play offline
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Spotify Change Logs

Spotify used to list the actual changes with each update on the iOS AppStore, but lately it's just a generic message (like Facebook uses) telling you to just keep automatic updates enabled. Are they going to start listing what actually changed again,...

Roadie

Spotify used to list the actual changes with each update on the iOS AppStore, but lately it's just a generic message (like Facebook uses) telling you to just keep automatic updates enabled. Are they ...

620 Views

0 replies

4 likes

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itunes playlist deleted by accident

I deleted my itunes playlist in spotify by accident. How do i recover it?

Newbie

I deleted my itunes playlist in spotify by accident. How do i recover it?

442 Views

0 replies

0 likes

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Connect on IOS 9 and Philips SW750M

I am using Philips SW750M with IPhone 6plus having IOS 9.1 public beta. The same problem with IPad mini running iOS 9.0.2. You can see the speaker but it doesn't switch to it, only playing on phone/iPad. The problem appeared when upgrading OS to iOS ...

Casual Listener

I am using Philips SW750M with IPhone 6plus having IOS 9.1 public beta. The same problem with IPad mini running iOS 9.0.2. You can see the speaker but it doesn't switch to it, only playing on phone/i...

543 Views

0 replies

0 likes

Connection issues
Philips
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Solved!! Device won't show up but Spotify Connect works

Since the new Spotify updates I keep getting problems. I'd rather have Spotify go back to the earlier versions where everything worked as expected. Especially since Spotify Connect (which may be removed from Spotify for all I care) came problems came...

Regular

Since the new Spotify updates I keep getting problems. I'd rather have Spotify go back to the earlier versions where everything worked as expected. Especially since Spotify Connect (which may be remo...

ericthed

Newbie

2731 Views

2 replies

1 likes

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Connect on iOS 9

Spotify connect isn't working on iOS 9 public beta 1 (with Pioneer receiver) airplay is working properly

Newbie

Spotify connect isn't working on iOS 9 public beta 1 (with Pioneer receiver) airplay is working properly

Tapio75

Casual Listener

1107 Views

2 replies

0 likes

main-iOS
sub-ios9
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Iphone 4s stops playing my songs, and all playlists are gone

Hi,Everytime i use my spotify on my iphone, the song im listning to stopst playing after 1.30-2 minutes.All my playlist are also gone, but i can still find them on my users account/recently listened to, and on my mac and ipad. What to do!I cant deal ...

Newbie

Hi, Everytime i use my spotify on my iphone, the song im listning to stopst playing after 1.30-2 minutes. All my playlist are also gone, but i can still find them on my users account/recently liste...

461 Views

0 replies

0 likes

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My Spotify suddenly stopped playing through my aux cable in my car and still doesn't play?

My Spotify suddenly stopped playing through my aux cable in my car and still doesn't work. It plays through head phones but not through any external speakers plugged into my iPhone 5s.I've tried updating Spotify thinking it could be a software update...

Casual Listener

My Spotify suddenly stopped playing through my aux cable in my car and still doesn't work. It plays through head phones but not through any external speakers plugged into my iPhone 5s. I've tried ...

Nickyb1988

Casual Listener

21105 Views

4 replies

1 likes

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Activity

I have a notification on the Activity tab on the latest iPhone app, but when I click on activity, the window comes up saying that there is no recent activity, but I have a notification so there must be? I know what the notification is, a friend has a...

Newbie

I have a notification on the Activity tab on the latest iPhone app, but when I click on activity, the window comes up saying that there is no recent activity, but I have a notification so there must ...

470 Views

0 replies

0 likes

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All artists now show "0 songs" -- all my music is gone! :(

I had about 30GB of music downloaded to my iPhone. I browsed and played Spotify last night with no problem.I opened the all today and even continued my queue from last night, but when I clicked Artists I noticed everyone was listed as "0 songs". Clic...

Roadie

I had about 30GB of music downloaded to my iPhone. I browsed and played Spotify last night with no problem. I opened the all today and even continued my queue from last night, but when I clicked A...

345 Views

0 replies

0 likes

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Random Song Algorithm

Hi, This complaint has been a long time coming so please forgive the tone of this message. Spotify random song playing algorithms are atrocious! When playing radio, songs keep repeating multiple times. After a day or two of listening to a radio you'r...

Newbie

Hi,   This complaint has been a long time coming so please forgive the tone of this message. Spotify random song playing algorithms are atrocious! When playing radio, songs keep repeating mult...

434 Views

0 replies

0 likes

  • 434 Views
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