Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
44136 Views
44 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109817 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
438582 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Regular
302197 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi. I have recently upgraded to the iPhone 6S, and I have noticed something fairly strange with the iOS app my phone is running. My friend, who also has an iPhone 6S, has a different layout of the app then I do. The menus, song lists, and pretty much...
Hi. I have recently upgraded to the iPhone 6S, and I have noticed something fairly strange with the iOS app my phone is running. My friend, who also has an iPhone 6S, has a different layout of the ap...
Newbie
969 Views
3 replies
0 likes
Brand new Ford Escape with the latest SYNC / Applink installed. When I connect Spotify through Applink, it only loads artists through the letter F. Because the Sync applink takes over the screen of spotify, it's impossible to access any artists later...
Brand new Ford Escape with the latest SYNC / Applink installed. When I connect Spotify through Applink, it only loads artists through the letter F. Because the Sync applink takes over the screen of s...
516 Views
0 replies
0 likes
I'm trying to login in my new iPhone 6s+, from my iPhone 5 and it's saying my password is invalid, I even set a new password and tried to log in, and it said that password is invalid. Feeling frustrated, please help, Jennifer M.
I'm trying to login in my new iPhone 6s+, from my iPhone 5 and it's saying my password is invalid, I even set a new password and tried to log in, and it said that password is invalid. Feeling frustra...
328 Views
0 replies
0 likes
Any suggestions for an alternative music service now that Spotify has terminated folder support for playlists in the iOS app and I am confronted with a total mess?
Any suggestions for an alternative music service now that Spotify has terminated folder support for playlists in the iOS app and I am confronted with a total mess?
Not applicable
613 Views
1 replies
0 likes
I have a fairly large collection of albums - hundreds and hundreds of them. I have a large new phone (6s 128gb) so I decided to download them all so I could listen offline at my leisure. It worked until recently - at some point the progress bar disap...
I have a fairly large collection of albums - hundreds and hundreds of them. I have a large new phone (6s 128gb) so I decided to download them all so I could listen offline at my leisure. ...
377 Views
0 replies
0 likes
I tried to log in on my computer which did not work because it told me that my username or passsword was incorrect, so i reset my password multiple times to try and solve the problem but NOTHING worked. I then gave up after 40 minutes and went back t...
I tried to log in on my computer which did not work because it told me that my username or passsword was incorrect, so i reset my password multiple times to try and solve the problem but NOTHING work...
Newbie
2851 Views
8 replies
0 likes
One of my playlists recently disappeared from my spotify app. I havent gotten the chance to check to see if the playlist is on the computer spotify yet. I tried recovering it incase i accidentally deleted it, but it says i havent deleted any playlist...
One of my playlists recently disappeared from my spotify app. I havent gotten the chance to check to see if the playlist is on the computer spotify yet. I tried recovering it incase i accidentally de...
549 Views
0 replies
0 likes
I hook up my ipod nano 4th gen with my computer and i click on the playlists i want to sync to my ipod and it has a green arrow pointing down on the playlist and i give it 2 mins but nothing else happens!
I hook up my ipod nano 4th gen with my computer and i click on the playlists i want to sync to my ipod and it has a green arrow pointing down on the playlist and i give it 2 mins but nothing else hap...
Newbie
53165 Views
11 replies
0 likes
I'm able to listen to my local files on the computer, but there are certain songs that I've downloaded off the internet that are in mp3 format that are not in the iTunes library or Spotify library. I'll put these songs in playlists and make sure the ...
I'm able to listen to my local files on the computer, but there are certain songs that I've downloaded off the internet that are in mp3 format that are not in the iTunes library or Spotify library. I...
Casual Listener
771 Views
1 replies
0 likes
How do i sync my Iphon 6 via USB Cable? IT is on my desktop PC without WLAN.
How do i sync my Iphon 6 via USB Cable? IT is on my desktop PC without WLAN.
Casual Listener
2546 Views
7 replies
0 likes
Hi All Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again.And still was having the same problem as i can not login to my account. I am a premium customer and my l...
Hi All Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again. And still was having the same problem as i...
Spotify
424 Views
1 replies
0 likes
I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, on the mac the files sh...
I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...
329 Views
0 replies
0 likes
I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, the files show up in bo...
I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...
450 Views
0 replies
0 likes
Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never listen to radios, just shuffle through my songs. What...
Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never...
354 Views
0 replies
0 likes
on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening from android to desktop, or back to android device....
on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening ...
591 Views
0 replies
0 likes
I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I have saved from Spotify itself and are not local fil...
I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I h...
Music Fan
751 Views
3 replies
0 likes
I'm trying to sync my playlist of local files to my iPhone, and it is no longer working. Every since I downloaded the new versions to my Mac and iPhone, every time I try and sync 'availible offline', it just says "waiting to download.." and never act...
I'm trying to sync my playlist of local files to my iPhone, and it is no longer working. Every since I downloaded the new versions to my Mac and iPhone, every time I try and sync 'availible offline',...
544 Views
0 replies
1 likes
When I add a new album to my Spotify on my Macbook, the album is not showing up on my iPhone. I tried closing and restarting Spotify on both systems and resorting it by "most recent albums". Any ideas?
When I add a new album to my Spotify on my Macbook, the album is not showing up on my iPhone. I tried closing and restarting Spotify on both systems and resorting it by "most recent albums". An...
Casual Listener
477 Views
1 replies
0 likes
So, it seems that with either the latest release of iOS, or the latest version of Spotify (for iOS), I can no longer AirPlay to my Apple TV unless my iPhone stays awake and unlocked.I used to be able to let my phone lock (screen off) with no issues, ...
So, it seems that with either the latest release of iOS, or the latest version of Spotify (for iOS), I can no longer AirPlay to my Apple TV unless my iPhone stays awake and unlocked. I used to be ...
Regular
1111 Views
2 replies
2 likes
