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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38223 Views

41 replies

10 likes

  • 38223 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103726 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1355 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299517 Views

61 replies

16 likes

  • 299517 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126240 Views

19 replies

38 likes

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  • 19 replies
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Reset Password

Hi All Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again.And still was having the same problem as i can not login to my account. I am a premium customer and my l...

Newbie

Hi All   Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again. And still was having the same problem as i...

Adam_B

Spotify

414 Views

1 replies

0 likes

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  • 1 replies
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Local files not syncing on my phone, no matter what I do

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, on the mac the files sh...

Casual Listener

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Local files not syncing, no matter what I do

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, the files show up in bo...

Casual Listener

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

All music downloaded, app still uses mobile data

Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never listen to radios, just shuffle through my songs. What...

Newbie

Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never...

341 Views

0 replies

0 likes

  • 341 Views
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  • 0 likes

[iOS][Connect]

on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening from android to desktop, or back to android device....

Newbie

on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening ...

577 Views

0 replies

0 likes

Connect
iOS
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Unable to Sync all Saved Music

I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I have saved from Spotify itself and are not local fil...

Casual Listener

I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I h...

kevin_onstein

Music Fan

739 Views

3 replies

0 likes

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  • 3 replies
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Syncing Local Files No Longer Working

I'm trying to sync my playlist of local files to my iPhone, and it is no longer working. Every since I downloaded the new versions to my Mac and iPhone, every time I try and sync 'availible offline', it just says "waiting to download.." and never act...

Casual Listener

I'm trying to sync my playlist of local files to my iPhone, and it is no longer working. Every since I downloaded the new versions to my Mac and iPhone, every time I try and sync 'availible offline',...

538 Views

0 replies

1 likes

  • 538 Views
  • 0 replies
  • 1 likes

Computer and iPhone not syncing

When I add a new album to my Spotify on my Macbook, the album is not showing up on my iPhone. I tried closing and restarting Spotify on both systems and resorting it by "most recent albums". Any ideas?

Casual Listener

When I add a new album to my Spotify on my Macbook, the album is not showing up on my iPhone. I tried closing and restarting Spotify on both systems and resorting it by "most recent albums".  An...

ezgator

Casual Listener

472 Views

1 replies

0 likes

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  • 1 replies
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AirPlay iOS 9

So, it seems that with either the latest release of iOS, or the latest version of Spotify (for iOS), I can no longer AirPlay to my Apple TV unless my iPhone stays awake and unlocked.I used to be able to let my phone lock (screen off) with no issues, ...

Casual Listener

So, it seems that with either the latest release of iOS, or the latest version of Spotify (for iOS), I can no longer AirPlay to my Apple TV unless my iPhone stays awake and unlocked. I used to be ...

SpencerA

Regular

1088 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

I need my money back!

i tried to sign up for the premium account with the student discount except I didn't know you have to be a college student, and it already took the money out of my bank account and I need to cancel it and get my money back!

Newbie

i tried to sign up for the premium account with the student discount except I didn't know you have to be a college student, and it already took the money out of my bank account and I need to cancel i...

JoeThomas

Community Legend

1203 Views

4 replies

0 likes

money
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  • 4 replies
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Same 30 (ish) songs repeated from 500+ song playlist?

Hi, I have over 500 songs in my playlist and I have noticed, the same roughly 30 songs are playing. Does any one know how to stop this from happening? I'm listening on an iPhone 6S and I am a Spotify Premium member. It's starting to annoy me, that I ...

Visitor

Hi, I have over 500 songs in my playlist and I have noticed, the same roughly 30 songs are playing. Does any one know how to stop this from happening? I'm listening on an iPhone 6S and I am a Spotify...

martmitch

Newbie

810 Views

1 replies

2 likes

  • 810 Views
  • 1 replies
  • 2 likes

Metadata over AirPlay not working

Using Spotify Premium with IPAD Air 2 and Yamaha A2020 Home Theater Receiver via AirPlay. Music works fine, but metadata is not transferring. IOS ver 9.0.2, Yamaha firmware is up to date. It used to work, but not now. Metadata does transfer from musi...

Casual Listener

Using Spotify Premium with IPAD Air 2 and Yamaha A2020 Home Theater Receiver via AirPlay.  Music works fine, but metadata is not transferring.  IOS ver 9.0.2, Yamaha firmware is up to date....

HighVoltage

Casual Listener

1257 Views

2 replies

0 likes

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  • 2 replies
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Spotify premium won't play my songs online

For the last week spotify haven't been able to play any of my songs on my iPhone 6. I have a premium account and I have re-installed the app twice. When I open the app it plays one song and then it seems to "freeze". The other song can't be played an...

Newbie

For the last week spotify haven't been able to play any of my songs on my iPhone 6. I have a premium account and I have re-installed the app twice. When I open the app it plays one song and then it s...

11120902683

Newbie

969 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Radio not working

I am connected to the internet but radio stopped working on my iPhone. I uninstalled app & reinstalled. Still doesn't work. I have spotify premium.

Newbie

I am connected to the internet but radio stopped working on my iPhone. I uninstalled app & reinstalled. Still doesn't work. I have spotify premium.

MattSuda

Spotify Star

2097 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Premium disappeared from account

With my phone network provider (vodafone) i had the option for either netflix or spotify as well as other things for the duration of my contract, i chose spotify as i was paying for it already and have used it for a year now with no problems most day...

Newbie

With my phone network provider (vodafone) i had the option for either netflix or spotify as well as other things for the duration of my contract, i chose spotify as i was paying for it already and ha...

MattSuda

Spotify Star

552 Views

1 replies

0 likes

Vodafone premium
  • 552 Views
  • 1 replies
  • 0 likes

Spotify closing randomly

Just that simple, open spotify, hit play button and in a few seconds it stops playing the music and it closes but still on the app background.Already tried reinstalling, logging out and it only happens on the iphone. Someone facing the same problem?

Newbie

Just that simple,   open spotify, hit play button and in a few seconds it stops playing the music and it closes but still on the app background. Already tried reinstalling, logging out and it...

591 Views

0 replies

0 likes

  • 591 Views
  • 0 replies
  • 0 likes

Unwanted content on playlist

When I was using spotify today after going back to free from premium, several new albums had been added to my playlist that I didn't add. I'm the only person who uses this phone. The albums added were explicit for bad language and not even remotely t...

Newbie

When I was using spotify  today after going back to free from premium, several new albums had been added to my playlist that I didn't add. I'm the only person who uses this phone. The albums add...

362 Views

0 replies

0 likes

  • 362 Views
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  • 0 likes

Connect not showing available devices (iOS/Windows)

Hi my connect just stopped working earlier tonight. I have an iPhone 6 and a Windows 10 PC. This is the first time Ive had this problem it worked early in the day and for many days and weeks before. I havent changed anything on either device. I reins...

Newbie

Hi my connect just stopped working earlier tonight. I have an iPhone 6 and a Windows 10 PC. This is the first time Ive had this problem it worked early in the day and for many days and weeks before. ...

StefDriver

Casual Listener

4186 Views

9 replies

1 likes

  • 4186 Views
  • 9 replies
  • 1 likes

Playlists no longer available offline after updating iPad app

Hi,I am a Premium user who just updated the Spotify iPad app this evening. After I did so, I noticed that all of the playlists I previously had available for offline listening are no longer able to be listened to offline. I was able to re-download a ...

Newbie

Hi, I am a Premium user who just updated the Spotify iPad app this evening. After I did so, I noticed that all of the playlists I previously had available for offline listening are no longer able to...

495 Views

0 replies

0 likes

  • 495 Views
  • 0 replies
  • 0 likes