Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 32447 Views
  • 13 replies
  • 36 likes
  • 32447 Views
  • 13 replies
  • 36 likes

Login Failed on iPhone only, laptop and desktop ok

I just signed up for a Premium account, I can login on my laptop and desktop but my iphone tells me that either the username or password is wrong--but they work on other devices. I've tried deleting and re-downloading the app 3 times. I've also tried...

  • Newbie
  • I just signed up for a Premium account, I can login on my laptop and desktop but my iphone tells me that either the username or password is wrong--but they work on other devices.  I've tried del...
  • 502 Views
  • 0 replies
  • 0 likes
  • iphone login fail
  • 502 Views
  • 0 replies
  • 0 likes

Spotify apps force closes everytime I try to log in

I couldn't log into my spotify iOS apps using my facebook account after I update the apps to the lastest version. everytime I click the login button the facebook page opens up then jump back to the spotify apps. The login process lasts for like 3 sec...

  • Casual Listener
  • I couldn't log into my spotify iOS apps using my facebook account after I update the apps to the lastest version. everytime I click the login button the facebook page opens up then jump back to the s...
  • jpmcclain1212
  • Newbie
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Some songs just don't play on the iPhone

I have several songs that simply will not play on my iPhone. I have tried every solution I can think of but nothing seems to work. PLEASE help!

  • Newbie
  • I have several songs that simply will not play on my iPhone.  I have tried every solution I can think of but nothing seems to work.    PLEASE help!
  • 263 Views
  • 0 replies
  • 1 likes
  • 263 Views
  • 0 replies
  • 1 likes

ios App freezes while adding songs to playlists

I haven't been able to add songs to playlists for weeks. I have the latest iOS and Spotify version. When I tap add, the modal UI comes up. Then I tap the list I want to add it to and it highlights (responds). Then the modal UI never disappears, the s...

  • Casual Listener
  • I haven't been able to add songs to playlists for weeks.  I have the latest iOS and Spotify version.  When I tap add, the modal UI comes up.  Then I tap the list I want to add it to an...
  • wmel
  • Casual Listener
  • 602 Views
  • 2 replies
  • 1 likes
  • IOS 8.4
  • 602 Views
  • 2 replies
  • 1 likes

Solved!! How to remove starred playlist!!!

I have been loving the new spotify update that occured a few months ago but I can't remove the "Starred" playlist. I think I had some old offline songs imported from my old pc and when I went to my new pc and spotify updated, these files no longer ex...

Capture.PNG
  • Casual Listener
  • I have been loving the new spotify update that occured a few months ago but I can't remove the "Starred" playlist. I think I had some old offline songs imported from my old pc and when I went to my n...
  • user-removed
  • Not applicable
  • 2568 Views
  • 4 replies
  • 0 likes
  • 2568 Views
  • 4 replies
  • 0 likes

IPhone Lost All Saved Music

All of my saved music is gone there is only one song that has appeared and it is a song I just saved. The artists names still show up in the artists tab but it says I have not saved any of they're songs. On my computer, all of my saved music is still...

  • Casual Listener
  • All of my saved music is gone there is only one song that has appeared and it is a song I just saved. The artists names still show up in the artists tab but it says I have not saved any of they're so...
  • Nico
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Iphone app wont let me log in

So everytime i hit Log In and manually type in my username and password, I get the message: Login Failed you hve lready created an account with this email addresslike said all im doing is trying to log in to my old accountAlso, whenever I try to log ...

  • Newbie
  • So everytime i hit Log In and manually type in my username and password, I get the message: Login Failed you hve lready created an account with this email address like  said all im doing i...
  • 480 Views
  • 0 replies
  • 0 likes
  • 480 Views
  • 0 replies
  • 0 likes

Not even opening

I have a premium membership, and sometimes it works great. But most of the time the app doesn't even open, and it's been happening a lot more lately.I open the app and it crashes before loading.My device is iphone 5s 7.1.2

  • Newbie
  • I have a premium membership, and sometimes it works great. But most of the time the app doesn't even open, and it's been happening a lot more lately. I open the app and it crashes before loading. M...
  • madzither
  • Newbie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Helppp please

On the iPad app it's says try premium but it doesn't on the iPhone, I haven't had a free trial plus i don't know how to find one if that makes sense I really need help

  • Newbie
  • On the iPad app it's says try premium but it doesn't on the iPhone, I haven't had a free trial plus i don't know how to find one if that makes sense I really need help
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

spotify 3.7.0 crashes on ios 7.1

as of a few days ago, i can no longer log into Spotify on my ios phone (Facebook or login+pw). It crashes.

  • Casual Listener
  • as of a few days ago, i can no longer log into Spotify on my ios phone (Facebook or login+pw).   It crashes.
  • 392 Views
  • 0 replies
  • 0 likes
  • Crash
    iOS 7.1
  • 392 Views
  • 0 replies
  • 0 likes

Songs on iphne and wndows 10 laptop

I have spotify on both my iphone and windows 10 laptop.I downloaded some songs/albums onto my laptop but they do not appear on my iphone.Is this a problem anyone else has been having?I have over 3000 songs on my iphone. Is this the problem?Your thoug...

  • Newbie
  • I have spotify on both my iphone and windows 10 laptop. I downloaded some songs/albums onto my laptop but they do not appear on my iphone. Is this a problem anyone else has been having? ...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

NOT HAPPY!!! paid for premium

I have payed for premium. I got the email and all saying welcome to premium. Oh guess what. Not working today. Ive emailed spotify. Tweeted spotifycares and nothing. Youve took my money i just want the service now

  • Casual Listener
  • I have payed for premium. I got the email and all saying welcome to premium. Oh guess what. Not working today. Ive emailed spotify. Tweeted spotifycares and nothing. Youve took my money i just want t...
  • mike_vengeance
  • Roadie
  • 460 Views
  • 5 replies
  • 0 likes
  • 460 Views
  • 5 replies
  • 0 likes

Spotify sync isn't working between iOS devices

Hi, I am a premium user and have been for over two years. Recently been having very annoying sync issues when adding playlists / albums to iPad or iPhone. Which ever device I choose to add the playlist or album to, the other device doesn't see the ne...

  • Newbie
  • Hi,   I am a premium user and have been for over two years. Recently been having very annoying sync issues when adding playlists / albums to iPad or iPhone.   Which ever device I c...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

IOS SDK - Saved songs available offline.

Hello, I am planning to use Spotify SDK in my iOS application. The feature that I am looking is offline store of songs. I can see the APIs like "SaveTracks" to add tracks to Music library. But I am not sure how to save it in offline. I have taken pre...

  • Regular
  • Hello,   I am planning to use Spotify SDK in my iOS application. The feature that I am looking is offline store of songs.   I can see the APIs like "SaveTracks" to add tracks to Music l...
  • henrikholmsen
  • Newbie
  • 648 Views
  • 2 replies
  • 1 likes
  • 648 Views
  • 2 replies
  • 1 likes

Spotify Premium doesn't work!

Hi! My songs cut off in the middle and after looking at the Spotify Community posts I've uninstalled and reinstalled the app. That made things worse! Now I can't play any music at all and I've already reinstalled multiple times. Please help!!!

  • Casual Listener
  • Hi! My songs cut off in the middle and after looking at the Spotify Community posts I've uninstalled and reinstalled the app. That made things worse! Now I can't play any music at all and I've alread...
  • MaryS
  • Roadie
  • 415 Views
  • 4 replies
  • 0 likes
  • 415 Views
  • 4 replies
  • 0 likes

iPhone4 crashing on open

I have an iPhone4 running 7.1.2 and Spotify suddenly started crashing when I open it. I've tried a reinstall. Didn't work. I've tried doing the switch language thing. Didn't work. Can't change settings in app, b/c it won't even open. But it does work...

  • Regular
  • I have an iPhone4 running 7.1.2 and Spotify suddenly started crashing when I open it. I've tried a reinstall. Didn't work. I've tried doing the switch language thing. Didn't work. Can't change settin...
  • mattroberts1082
  • Regular
  • 376 Views
  • 4 replies
  • 0 likes
  • 376 Views
  • 4 replies
  • 0 likes

spotify doesn't start on my iphone 4

Spotify does not open on my iphone 4, I already downloaded the last version which should have fixed this bug but I can't open it. Can you help me?

  • Casual Listener
  • Spotify does not open on my iphone 4, I already downloaded the last version which should have fixed this bug but I can't open it. Can you help me? 
  • ceaselesschat
  • Newbie
  • 1584 Views
  • 11 replies
  • 0 likes
  • 1584 Views
  • 11 replies
  • 0 likes

Version update drains iphone 5s battery

i hold a premium account my spotify updated on monday to version 3.3.0.1640 and ever since then it has been draining my battery of my iphone 5s.I always put it on offline mode and before monday i had no issues but after the update even though the set...

  • Newbie
  • i hold a premium account   my spotify updated on monday to version 3.3.0.1640  and ever since then it has been draining my battery of my iphone 5s. I always put it on offline mode and be...
  • sebdmartin
  • Casual Listener
  • 255 Views
  • 1 replies
  • 1 likes
  • 255 Views
  • 1 replies
  • 1 likes

Spotify connect

Hi everyone, im having issues with my spotify connect on my marantz, when I connect the song comes up on my marantz plays for s second then freezes up, my marantz is connected vi a lan cable that's runs of a power line networker, I'm wondering if thi...

  • Regular
  • Hi everyone, im having issues with my spotify connect on my marantz, when I connect the song comes up on my marantz plays for s second then freezes up, my marantz is connected vi a lan cable that's r...
  • StefanMar
  • Casual Listener
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Can't sync my music in songs to offline no matter what I tey

I have an iPhone 6 with 75gb worth of storage left but no matter hats I do it won't sync all the music in songs to offline. I've tri d adding songs into playlists but they still won't sync can anyone help??

  • Newbie
  • I have an iPhone 6 with 75gb worth of storage left but no matter hats I do it won't sync all the music in songs to offline. I've tri d adding songs into playlists but they still won't sync can anyone...
  • Nico
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes