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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38221 Views

41 replies

10 likes

  • 38221 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103725 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1355 Views

0 replies

0 likes

iOS
  • 1355 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299517 Views

61 replies

16 likes

  • 299517 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126240 Views

19 replies

38 likes

  • 126240 Views
  • 19 replies
  • 38 likes

No puedo utilizar mi cuenta con mi sistema de audio SONOS. Como lo hago para poder autorizar el uso

No puedo utilizar mi cuenta con mi sistema de audio SONOS. Como lo hago para poder autorizar el uso con SONOS?. Gracias.

Casual Listener

No puedo utilizar mi cuenta con mi sistema de audio SONOS. Como lo hago para poder autorizar el uso con SONOS?. Gracias.

jopogar

Newbie

632 Views

2 replies

1 likes

  • 632 Views
  • 2 replies
  • 1 likes

Spotify won't sync my local files to my iPhone 6.

I had this album I wanted to have on my Spotify but when I added it on, put it on a playlist, and set the playlist to offline on both my PC and iPhone 6, it would play, saying "Song Not Synced: If you own the song, you can sync it from your computer....

Newbie

I had this album I wanted to have on my Spotify but when I added it on, put it on a playlist, and set the playlist to offline on both my PC and iPhone 6, it would play, saying "Song Not Synced: If yo...

Jojo55371

Newbie

2089 Views

5 replies

1 likes

  • 2089 Views
  • 5 replies
  • 1 likes

Repeating New Album Notifications Bug

For the last two weeks, I've been getting a notification from Spotify letting me know that "Indicud" by Kid Cudi is now Available. It's literally almost every day. Any way to get this notification to stop? I like the New Album Notifications, but it s...

Casual Listener

For the last two weeks, I've been getting a notification from Spotify letting me know that "Indicud" by Kid Cudi is now Available. It's literally almost every day. Any way to get this notification to...

OskarAndersson

Casual Listener

865 Views

1 replies

1 likes

  • 865 Views
  • 1 replies
  • 1 likes

Can't log in using Iphone

Hi all, I have been experiencing issues logging in to my iPhone. When I log in using my username and password, it prompts me "Log In Failed. You've already created an account with this email address". When I log in with Facebook, it prompts me "Login...

Newbie

Hi all,   I have been experiencing issues logging in to my iPhone.   When I log in using my username and password, it prompts me "Log In Failed. You've already created an account with t...

cr4ckf1ght3r

Regular

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

iOS app notifications - disappeared

In my app on iPhone 6 with iOS 9.0.2 I don't have the option to deselect any notifications in Spotify.Can anyone tell me why and help fix that?Message in all 3 sections is just: Settings Unavailable

Casual Listener

In my app on iPhone 6 with iOS 9.0.2 I don't have the option to deselect any notifications in Spotify. Can anyone tell me why and help fix that? Message in all 3 sections is just: Settings Unav...

Ronniva

Casual Listener

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

How to disable auto-updates

It appears my app was updated even though I have all settings related to apps doing any automatic disabled in IOS - which I find disturbing. Am I missing something or is Spotify jumping around the IOS settings? I have only been subbed up for few mont...

Casual Listener

It appears my app was updated even though I have all settings related to apps doing any automatic disabled in IOS - which I find disturbing.   Am I missing something or is Spotify jumping arou...

MattSuda

Spotify Star

2208 Views

3 replies

0 likes

  • 2208 Views
  • 3 replies
  • 0 likes

Spotify New Features? Announced but not rolled out?

Has anyone that is not in the beta program gotten the new features besides Running? I am very interested in the Shows feature as I listen to a lot of podcasts and woluld prefer a single app for both music and podcasts. I got the Running feature about...

Music Fan

Has anyone that is not in the beta program gotten the new features besides Running?  I am very interested in the Shows feature as I listen to a lot of podcasts and woluld prefer a single app for...

MattSuda

Spotify Star

1081 Views

4 replies

1 likes

  • 1081 Views
  • 4 replies
  • 1 likes

iPhone: local files don't sync

After moving Spotify (4.0.0) to my new iPhone (6S, iOS 9.0.1) last week my local songs didn't play anymore. No *.mp4, no *.mp3, none of them. They play without any problems on my desktop (Mac, 10.10.5). I had no clue why so I decided to delete and re...

Newbie

After moving Spotify (4.0.0) to my new iPhone (6S, iOS 9.0.1) last week my local songs didn't play anymore. No *.mp4, no *.mp3, none of them. They play without any problems on my desktop (Mac, 10.10....

sammermaid

Newbie

2385 Views

9 replies

1 likes

  • 2385 Views
  • 9 replies
  • 1 likes

Music won't play at all. Stops at 00.00.

Hi! I'm currently on my Ipad and Spotify has been acting really wierdly these past days. The songs just stop at 00.00 even though I continously press play. I've tried logging out, logging in, removing spotify and redownloading it. I've even tried to ...

Newbie

Hi! I'm currently on my Ipad and Spotify has been acting really wierdly these past days. The songs just stop at 00.00 even though I continously press play. I've tried logging out, logging in, removin...

486 Views

0 replies

0 likes

  • 486 Views
  • 0 replies
  • 0 likes

My music keeps getting deleted

Hi - i am on spotify premium and i use it via my iphone. In the last 6 months on two occasions all of my saves songs and albums have ben wiped. I have no idea why...can anyone advise on how i can recover them as i don't really want to start from scra...

Casual Listener

Hi - i am on spotify premium and i use it via my iphone. In the last 6 months on two occasions all of my saves songs and albums have ben wiped. I have no idea why...can anyone advise on how i can rec...

halerrr

Newbie

783 Views

4 replies

0 likes

  • 783 Views
  • 4 replies
  • 0 likes

browse won't work

I have the Spotify app on my iPhone 6 and for a month now the browse won't work. I've reinstalled it but every time it goes back to saying an error occurred please help me I'm going crazy with this

Newbie

I have the Spotify app on my iPhone 6 and for a month now the browse won't work. I've reinstalled it but every time it goes back to saying an error occurred please help me I'm going crazy with this

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Playlists

For some reason my Spotify doesn't show me all the things on Spotify for example: I'm following a band I like and one of the members has a new playlist, I know it's accessible in my area but it doesn't even come up as an option for me to click on. Al...

Newbie

For some reason my Spotify doesn't show me all the things on Spotify for example: I'm following a band I like and one of the members has a new playlist, I know it's accessible in my area but it doesn...

411 Views

0 replies

0 likes

Playlists
  • 411 Views
  • 0 replies
  • 0 likes

Nike Running + Spotify don't work on my iPhone 4s

I'm a premium subscriber and I use spotify offline mode when I go out for a run. When I begin my run under the wifi network the music starts but later -after a couple of minutes- stops. I have to stop my run, open spotify, and click play or next song...

Newbie

I'm a premium subscriber and I use spotify offline mode when I go out for a run. When I begin my run under the wifi network the music starts but later -after a couple of minutes- stops. I have t...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

V4.1 update

I can't download the latest update from the App Store, the icon has disappeared and the updated app won't download. Can anyone help?

Newbie

I can't download the latest update from the App Store, the icon has disappeared and the updated app won't download. Can anyone help?

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Not able to download error on iPhone 6

I have been a premium member for several years now. I attempted to download the update so I could make several of my playlist offline capable on my iPhone 6 with up to date software. After receiving the error that the download cannot be completed, I ...

Newbie

I have been a premium member for several years now. I attempted to download the update so I could make several of my playlist offline capable on my iPhone 6 with up to date software. After receiving ...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Solved!! Why can't I search from any page?

I'm frequently browsing music and listening and checking I get an idea and so want to search . . . and I can't! I have to hit "Back" ten times to get to a page that has search on it. Am I missing something? This seems like an obvious feature to have,...

Newbie

I'm frequently browsing music and listening and checking I get an idea and so want to search . . . and I can't!    I have to hit "Back" ten times to get to a page that has search on ...

Macatron

Roadie

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Music won't play after ad. I want to know if it's just me?

This usually happens on the ads that promise 30 minutes of ad free music. After the ad stops, nothing plays. I found that I have to go to a different playlist, play that, and then go back to my intended playlist. After I go back to the playlist, the ...

Music Fan

This usually happens on the ads that promise 30 minutes of ad free music. After the ad stops, nothing plays. I found that I have to go to a different playlist, play that, and then go back to my inten...

winter_rogue

Newbie

3395 Views

2 replies

0 likes

iOS
Mobile
  • 3395 Views
  • 2 replies
  • 0 likes

Recently played gone?

My iOS app used to have recently played under "Your Music" I seem to recall it not being it's own tab/section, but at the bottom of the menu items under "Your Music." Where is it now? I loved that feature.

Regular

My iOS app used to have recently played under "Your Music"   I seem to recall it not being it's own tab/section, but at the bottom of the menu items under "Your Music."   Where is it no...

benmackie

Regular

635 Views

2 replies

0 likes

  • 635 Views
  • 2 replies
  • 0 likes

Where are all my local files?

I found the local files playlist but there are only 119 tracks when I have over 2k most of which are ripped from my CD collection. I dont want to even open Apples Music app as it makes me squemish. Please help!!!!

Regular

I found the local files playlist but there are only 119 tracks when I have over 2k most of which are ripped from my CD collection. I dont want to even open Apples Music app as it makes me squemish. P...

Loke2112

Regular

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

premium but still in random mode

Hello,I have a premium account but when I use the iphone app, I can only listen the songs randomly.I have already tried to disconnect and reconnect, and re install the app. Thnanks in advance Thomas

Casual Listener

Hello, I have a premium account but when I use the iphone app, I can only listen the songs randomly. I have already tried to disconnect and reconnect, and re install the app.   Thnanks in ad...

cucufa

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes