Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37241 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102795 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431510 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299206 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Why is Spotify playlist not in a list just text and after a few songs it says “show more” and when I press that and it shows the list it only plays 30 second snippets of the song
Why is Spotify playlist not in a list just text and after a few songs it says “show more” and when I press that and it shows the list it only plays 30 second snippets of the song
Visitor
613 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceApple Watch Series 7Operating SystemWatchOS 9.1 My Question or IssueI downloaded a playlist to my Apple Watch. When I click on the playlist, it proceeds to randomly skip through the playlist, and not play any of t...
Plan Premium Country United States Device Apple Watch Series 7 Operating System WatchOS 9.1 My Question or Issue I downloaded a playlist to my Apple Watch. When I click on the playli...
Visitor
2247 Views
3 replies
1 likes
PlanFreeCountryIndiaDeviceIphone XsOperating SystemiOS 16.5 My Question or IssueMy Spotify accounts ability of queue and rewinding song has disappeared, I can’t even skip to a certain part of a song, I tried methods such as re-downloading but nothing...
Plan Free Country India Device Iphone Xs Operating System iOS 16.5 My Question or Issue My Spotify accounts ability of queue and rewinding song has disappeared, I can’t even skip to ...
Casual Listener
521 Views
1 replies
0 likes
PlanPremiumCountryRomaniaDeviceApple TVOperating SystemtvOS Hello,Im running a premium spotify account on an Apple Tv. The question is, am I able to set crossfade between songs on apple TV? Tried multiple times but didn't managed to make it work. Tha...
Plan Premium Country Romania Device Apple TV Operating System tvOS Hello, Im running a premium spotify account on an Apple Tv. The question is, am I able to set crossfade between son...
Not applicable
4269 Views
2 replies
1 likes
PlanFree/PremiumCountryPoland DeviceiPhone 12 miniOperating SystemiOS My Question or IssueCan we have option in setting to turn off volume synchronization between mobile app and other Spotify apps opened in other devices? I fount it very unpleasant -...
Plan Free/Premium Country Poland Device iPhone 12 mini Operating System iOS My Question or Issue Can we have option in setting to turn off volume synchronization betwee...
Spotify Legend
694 Views
1 replies
1 likes
PlanFreeCountryUnited Kingdom,ScotlandDeviceIphone 11Operating SystemiOS 16.5 My Question or Issuerecently there was an instagram story thing where everyone showed the homescreen of their spotifys, but i noticed mine was different from everyone elses...
Plan Free Country United Kingdom,Scotland Device Iphone 11 Operating System iOS 16.5 My Question or Issue recently there was an instagram story thing where everyone showed the homesc...
Spotify Legend
553 Views
2 replies
0 likes
I downloaded the free version of Spotify first. Then, I tried to change to the Premium Individual plan in the mobile app - which I found out I cannot do. So I upgraded and added payment in my account through my desktop computer. However, the upgrade ...
I downloaded the free version of Spotify first. Then, I tried to change to the Premium Individual plan in the mobile app - which I found out I cannot do. So I upgraded and added payment in my account...
Spotify Legend
578 Views
1 replies
0 likes
Just started happening; six hours ago this was not an issue. I put on a podcast with a timer and when my phone locks, Spotify crashes. There is no issue when the phone is on (it’s been playing in the background without issue) and this has happened mu...
Just started happening; six hours ago this was not an issue. I put on a podcast with a timer and when my phone locks, Spotify crashes. There is no issue when the phone is on (it’s been playing in the...
Spotify Legend
652 Views
2 replies
1 likes
I can’t find the lyrics for any song. I logged out twice and still can’t find it.
I can’t find the lyrics for any song. I logged out twice and still can’t find it.
Spotify Legend
525 Views
1 replies
0 likes
When I view my Release Radar playlist, the title, description, and text in the playlist image are all in Korean. Both my system and app language are set to English. Release Radar is the only playlist which does this.
When I view my Release Radar playlist, the title, description, and text in the playlist image are all in Korean. Both my system and app language are set to English. Release Radar is the only playlist...
Moderator
885 Views
3 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS 15 My Question or Issuethe spotify homepage won’t refresh on mobile, like the recommendations at the top haven’t changed for the past few days. have restarted the app, and logged ...
Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS 15 My Question or Issue the spotify homepage won’t refresh on mobile, like the recommendations a...
Visitor
5632 Views
11 replies
3 likes
How do I enter my information when opening a new account
How do I enter my information when opening a new account
Moderator
1196 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone)Operating System(iOS 13) My Question or IssueWell i was trying my account and everytime i try to do it it gives something went wrong like in the below picture i entered debit card not working, credit card not wor...
Plan Free/Premium Country Device (iPhone) Operating System (iOS 13) My Question or Issue Well i was trying my account and everytime i try to do it it gives something went wron...
Casual Listener
1039 Views
4 replies
0 likes
Habe eine alte Email Adresse die ich nicht mehr benutze u kann meine aktuelle nicht hinterlegen, weil gesagt wird diese existiert bereits
Habe eine alte Email Adresse die ich nicht mehr benutze u kann meine aktuelle nicht hinterlegen, weil gesagt wird diese existiert bereits
Moderator
715 Views
1 replies
0 likes
dont recieve notifications
dont recieve notifications
Moderator
596 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDevice(iPad 6th Gen)Operating System(iPadOS 16.5) My Question or IssueFor a little while now Spotify on my iPad keeps draining the battery when left on overnight and I've tried by re-installing the app, turning it off ...
Plan Premium Country United Kingdom Device (iPad 6th Gen) Operating System (iPadOS 16.5) My Question or Issue For a little while now Spotify on my iPad keeps draining the battery whe...
541 Views
0 replies
0 likes
When I select “search” & go to the search field to enter text, only shows “scan text” and doesn’t pull up keyboard to allow me to enter desired artist I'm searching for.
When I select “search” & go to the search field to enter text, only shows “scan text” and doesn’t pull up keyboard to allow me to enter desired artist I'm searching for.
Spotify Legend
4313 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhone 12Operating System(iOS 16.5 Windows 10 My Question or IssueWell my local files won’t download, doesn’t even have the download symbol. But all my other local files (165 tracks) are downloaded. This one song just refuses...
Plan Premium Country Device iPhone 12 Operating System (iOS 16.5 Windows 10 My Question or Issue Well my local files won’t download, doesn’t even have the download sym...
Newbie
873 Views
3 replies
0 likes
how can I turn off the video for a playlist?
how can I turn off the video for a playlist?
Newbie
19965 Views
2 replies
12 likes
PremiumBelgium iPhone X (pro) & MacOS Big Sur A local file added to Spotify on iMac doesn't appear on my iOS device. Well, it appears there, but, greyed out and unplayable. I've been using the same method over a year (it worked pretty good), and the ...
Premium Belgium iPhone X (pro) & MacOS Big Sur A local file added to Spotify on iMac doesn't appear on my iOS device. Well, it appears there, but, greyed out and unplayable. &...
Regular
1023 Views
3 replies
0 likes
