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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48566 Views
  • 15 replies
  • 36 likes
  • 48566 Views
  • 15 replies
  • 36 likes

Playlist not syncing

I have done a clean reinstall on my iphone but my lists won't sync. i don't know what to do here...

  • Casual Listener
  • I have done a clean reinstall on my iphone but my lists won't sync. i don't know what to do here...
  • tartil-gb
  • Newbie
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes

Spotify crashes on startup iPhone5

I have been experiencing intermittent crashing with Spotify app on my iPhone5 with a premium account. Out of nowhere it will crash on start up and doesn't reopen. Here are the things I have tried/read/etc: Delete app and reinstallClose app, restart d...

  • Casual Listener
  • I have been experiencing intermittent crashing with Spotify app on my iPhone5 with a premium account. Out of nowhere it will crash on start up and doesn't reopen. Here are the things I have trie...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Local files will not sync to iphone

Hello! OS/X, iPhone 5, Spotify Premium; everthing has been freshly updated, Spotify has been reinstalled multiple times on both devices, same results. Local files will not sync to the iPhone from OS/X over wifi or over usb. Multiple wifi networks tes...

  • Casual Listener
  • Hello!   OS/X, iPhone 5, Spotify Premium; everthing has been freshly updated, Spotify has been reinstalled multiple times on both devices, same results.   Local files will not sync to t...
  • user-removed
  • Not applicable
  • 794 Views
  • 4 replies
  • 0 likes
  • 794 Views
  • 4 replies
  • 0 likes

Ads on Premium?!

Why?! I got this today for the first. Two ads back to back. This is not what I signed up for. Anyone else seen these? I will check on my laptop tomorrow to see if it is isolated to iOS only.

  • Casual Listener
  • Why?! I got this today for the first. Two ads back to back. This is not what I signed up for. Anyone else seen these? I will check on my laptop tomorrow to see if it is isolated to iOS only. 
  • Jpena53
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

New iPhone. Will my offline files roam to the new device?

I had some offline songs and my iPhone died. I got another one and was wondering if these files will roam back down to the new phone of if I have to go and find all the songs again and make available offline?. I didn't have any playlists. Thanks,

  • Newbie
  • I had some offline songs and my iPhone died. I got another one and was wondering if these files will roam back down to the new phone of if I have to go and find all the songs again and make available...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

2 iphones and want spotify on both

I just received a new work cell. Both the new phone and my personal phone are iphone 6's. I have a Premium account. I downloaded the app on the new phone and went to sign in. I received the message: Login Failed. You've already created an account wit...

  • Newbie
  • I just received a new work cell.  Both the new phone and my personal phone are iphone 6's.  I have a Premium account.  I downloaded the app on the new phone and went to sign in.&n...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

"Save" and "Remove" on iOS playlists have stopped working.

On both my iPad and iPod, you can save (+) or remove (-) a song from "Your Music" while using a playlist. But now it doesn't work. (I reinstalled both iOS Spotify apps) It still registers the change but if you look up the song under artist you will s...

  • Casual Listener
  •   On both my iPad and iPod, you can save (+) or remove (-) a song from "Your Music" while using a playlist. But now it doesn't work. (I reinstalled both iOS Spotify apps) It still registers the...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

So, trying to use Spotify connect on my iPhone and the 'Connect' button isn't there anymore??

I used to love connecting Spotify to my Amazon fire stick, and my laptop but now the Connect button which used to be next to the play/pause button isn't there anymore. Unsure why as it still shows up on my laptop?

  • Newbie
  • I used to love connecting Spotify to my Amazon fire stick, and my laptop but now the Connect button which used to be next to the play/pause button isn't there anymore. Unsure why as it still shows up...
  • patoloco
  • Newbie
  • 1163 Views
  • 2 replies
  • 0 likes
  • 1163 Views
  • 2 replies
  • 0 likes

Spotify on iPod 4th gen - car connectivity problem

Hi, apologies if this is in the wrong place: (The low down) iPod 4th Gen - iOS (6.1.6) When connecting via USB to 2013 Vauxhall Astra, the head unit displays song track / artist / how long the song has been playing for etc. Problem: I am unable to ch...

  • Casual Listener
  • Hi, apologies if this is in the wrong place:   (The low down)   iPod 4th Gen - iOS (6.1.6)    When connecting via USB to 2013 Vauxhall Astra, the head unit displays song tra...
  • leiah8853
  • Regular
  • 1047 Views
  • 9 replies
  • 0 likes
  • 1047 Views
  • 9 replies
  • 0 likes

app won't start with iphone 4 after the newest update

There was an update yesterday 08/10 on my spotify, but now the app won't start.When I try to do it it crashes, please fix this spotify! Or if anyone could help me I apreciate itthanks

  • Newbie
  • There was an update yesterday 08/10 on my spotify, but now the app won't start.When I try to do it it crashes, please fix this spotify!  Or if anyone could help me I apreciate it thanks
  • MRuppert
  • Newbie
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Not able to sync offline tracks on my ipod touch

Hi.... I used to be able to sync tracks to my ipod touch using the offline function quite easily but a few months ago the view on my spotify completely changed and now i just dont have a clue how to do it!It used to show my ipod on the menu when it w...

  • Newbie
  • Hi.... I used to be able to sync tracks to my ipod touch using the offline function quite easily but a few months ago the view on my spotify completely changed and now i just dont have a clue how to ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! Download album or songs to iPhone

Hi everyone, this is my first post so applogise if Ive posted in the wrong section. My question is: I would be wanting to download certain albums, songs, playlists to my iPhone so that I can listen to these when I'm out and about and also to avoid us...

  • Casual Listener
  • Hi everyone, this is my first post so applogise if Ive posted in the wrong section.   My question is:   I would be wanting to download certain albums, songs, playlists to my iPhone so t...
  • OviiiOne
  • Community Legend
  • 719 Views
  • 3 replies
  • 0 likes
  • 719 Views
  • 3 replies
  • 0 likes

Ipod Classic

Hi, There probably have been tons of questions regarding this ipod. But i found one laying around and thought it might come to use. I used to have spotify premium. And i might want to purchase it again. But only if i can sync my spotify music to the ...

  • Newbie
  • Hi,   There probably have been tons of questions regarding this ipod. But i found one laying around and thought it might come to use.   I used to have spotify premium. And i might want ...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Turn off shuffle BEFORE playback starts?

Wouldn't it be easy to have TWO buttons at the top of each playlist: SHUFFLE and PLAY? I know we can turn off shuffle once playback begins, but under SHUFFLE, playback doesn't always start on the first track in the playlist. A "PLAY" button would sig...

  • Gig Goer
  • Wouldn't it be easy to have TWO buttons at the top of each playlist: SHUFFLE and PLAY?   I know we can turn off shuffle once playback begins, but under SHUFFLE, playback doesn't always st...
  • 537 Views
  • 0 replies
  • 0 likes
  • 537 Views
  • 0 replies
  • 0 likes

Solved!! Continuing to use removed tracks that have been synced

I currently use an older iPhone 4 as an iPod of sorts to sync most of my Spotify library to, and I then keep the phone on airplane to save battery. Ever since Neil Young's catalog was removed from Spotify, I've avoided turning the wifi on on the phon...

  • Newbie
  • I currently use an older iPhone 4 as an iPod of sorts to sync most of my Spotify library to, and I then keep the phone on airplane to save battery.    Ever since Neil Young's catalog was ...
  • DasPeter
  • Community Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • Offline Access
    Offline listening
    Offline songs
    syncing
  • 725 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade

Comprei o premium, mas não consigo fazer upgrade. Continuo apenas com """benefícios""" do spotify free.

  • Casual Listener
  • Comprei o premium, mas não consigo fazer upgrade. Continuo apenas com """benefícios""" do spotify free.
  • Lunawinter
  • Casual Listener
  • 983 Views
  • 1 replies
  • 0 likes
  • 983 Views
  • 1 replies
  • 0 likes

Uso de funciones de spotify

Quisiera saber si alguien sabe para qué sirve la función de "sonidos de respuesta" que esta en preferencias / reproducción.

  • Regular
  • Quisiera saber si alguien sabe para qué sirve la función de "sonidos de respuesta" que esta en preferencias / reproducción.
  • Hartard
  • Regular
  • 1912 Views
  • 9 replies
  • 2 likes
  • 1912 Views
  • 9 replies
  • 2 likes