Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
44473 Views
44 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
110364 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
439119 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Regular
302412 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi, ive been having a problem since i got a new phone a couple days ago, when i try to log in it says i cant be abroad for more than 14 days, i cant reset my password cause i cant even send a email verification
Hi, ive been having a problem since i got a new phone a couple days ago, when i try to log in it says i cant be abroad for more than 14 days, i cant reset my password cause i cant even send a email v...
470 Views
0 replies
0 likes
i can't seem to reinstall the app on my iphone i just get a message saying "Spotify Music" could not be downloaded at this time. It works fine on my MacBook Pro, but i listen to it more out and about. Can anyone help? Thanks. (the app was fine before...
i can't seem to reinstall the app on my iphone i just get a message saying "Spotify Music" could not be downloaded at this time. It works fine on my MacBook Pro, but i listen to it more out and...
Casual Listener
1577 Views
4 replies
0 likes
Every time I save a song or an album it automatically goes to offline mode and downloads. Even if I don't put it on offline mode. How do I fix this problem?
Every time I save a song or an album it automatically goes to offline mode and downloads. Even if I don't put it on offline mode. How do I fix this problem?
Community Legend
557 Views
1 replies
0 likes
I have an iphone 3g with spotify and an Samsung GS2 with spotify and my offline playlists are constantly being removed off of my iphone, I get a notice saying I have playlists on more than 3 devices, which I dont. What is going on?!
I have an iphone 3g with spotify and an Samsung GS2 with spotify and my offline playlists are constantly being removed off of my iphone, I get a notice saying I have playlists on more than 3 devices,...
Music Fan
2663 Views
8 replies
0 likes
No puedo abrir mi cuenta,al parecer siempre hay un error.Ayuda por favor
No puedo abrir mi cuenta,al parecer siempre hay un error. Ayuda por favor
339 Views
0 replies
0 likes
Dear all,I´m a premium user, and suddenly today all songs stop playing after several minutes in my iPhone. Also my playlists have disappeared!The only thing I did today was accepting the new conditions.Please, any ideas?!? Many thanks!
Dear all, I´m a premium user, and suddenly today all songs stop playing after several minutes in my iPhone. Also my playlists have disappeared! The only thing I did today was accepting the new cond...
Casual Listener
530 Views
2 replies
0 likes
I have a plan that includes spotify premium but I can't activate it?
I have a plan that includes spotify premium but I can't activate it?
Community Legend
451 Views
1 replies
0 likes
it won't let me redownload the app even though I have enough space (storage) and there is nothing wrong with my apple account. I've tried resetting my phone but nothing seems to work
it won't let me redownload the app even though I have enough space (storage) and there is nothing wrong with my apple account. I've tried resetting my phone but nothing seems to work
Casual Listener
1321 Views
5 replies
0 likes
I have a spotify premium account and have just updated my iphone 6 with the latest ios version (9.0.1) having done this, i've attempted to update the latest version of spotify and am continually getting the message "Unable to download app" the spotif...
I have a spotify premium account and have just updated my iphone 6 with the latest ios version (9.0.1) having done this, i've attempted to update the latest version of spotify and am continually gett...
600 Views
0 replies
0 likes
I just got the iphone 6 plus and put my spotify onto it. I ONLY use it for downloaded playlist, but for whatever reason it is downloading an absurd amount of data in the background which has me concerned because I don't have that much of a data cap. ...
I just got the iphone 6 plus and put my spotify onto it. I ONLY use it for downloaded playlist, but for whatever reason it is downloading an absurd amount of data in the background which has me conce...
Music Fan
2108 Views
7 replies
1 likes
Recently the tracks I've been saving to My Music via the mobile app haven't been appearing in the My Music list while I'm on the computer. Has this been happening to anyone else?(iPhone 5, iOS9, Premium subscription)
Recently the tracks I've been saving to My Music via the mobile app haven't been appearing in the My Music list while I'm on the computer. Has this been happening to anyone else? (iPhone 5, iOS9, ...
520 Views
0 replies
0 likes
Casual Listener
708 Views
1 replies
0 likes
When I try to listen to music on apology I click the play button and the app crashes. BTW I'm using the latest public beta.
When I try to listen to music on apology I click the play button and the app crashes. BTW I'm using the latest public beta.
Newbie
5060 Views
11 replies
0 likes
hi!when i open spotify via the raumfeld app, following message will be displayed: spotify kann diese art von link auf diesem gerät nicht öffnen= spotify can not open this kind of link on this device. radio channels via raumfeld app are possible / i h...
hi! when i open spotify via the raumfeld app, following message will be displayed: spotify kann diese art von link auf diesem gerät nicht öffnen = spotify can not open this kind of link on thi...
767 Views
0 replies
0 likes
Hi. I've having trouble playing some songs with my Iphone. The songs: Red hot chili peppers - Look Around and Jan Holberg Project - Sense of time won't play with my iphone, even the songs are downloaded. These songs plays perfectly when using my comp...
Hi. I've having trouble playing some songs with my Iphone. The songs: Red hot chili peppers - Look Around and Jan Holberg Project - Sense of time won't play with my iphone, even the songs are d...
Casual Listener
3448 Views
3 replies
0 likes
my music stops, so i erased the playist on my sd card. but can't get music back for new sd card. just a black space. spotify is unresponsive. [email protected]
my music stops, so i erased the playist on my sd card. but can't get music back for new sd card. just a black space. spotify is unresponsive. [email protected]
326 Views
0 replies
0 likes
so signed up on my computer for premium and now it wont go onto my phone where i actually listen to my music, anything??
so signed up on my computer for premium and now it wont go onto my phone where i actually listen to my music, anything??
381 Views
0 replies
0 likes
I have tried to reset my account via the email link but it doesn't work. Any suggestions anyone?
I have tried to reset my account via the email link but it doesn't work. Any suggestions anyone?
357 Views
0 replies
0 likes
I just downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.
I just downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.
Casual Listener
4987 Views
7 replies
0 likes
Hi. I am unable to use the Browse function when I access Spotify through my iPad. It is fine on Mac and iPhone but I just get a message that 'An error occurred', and to 'Try Again'. I have tried re-installing, re-starting etc but nothing works. This ...
Hi. I am unable to use the Browse function when I access Spotify through my iPad. It is fine on Mac and iPhone but I just get a message that 'An error occurred', and to 'Try Again'. I have tried re-i...
540 Views
0 replies
0 likes
