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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32412 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96360 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1077 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294271 Views

60 replies

15 likes

  • 294271 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124021 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

iPad App not caching big Album Art Covers

iPad Air 2 iOS 8.4 Spotify 3.7.0.1100 Steps to reproduce Bug:#Sync Playlist for Offline Mode#Switch Spotify app to offline mode#OfflinePlaylist can be played and is showing all covers - the small ones in the lower status bar as well as the big ones i...

Music Fan

iPad Air 2 iOS 8.4 Spotify 3.7.0.1100   Steps to reproduce Bug: #Sync Playlist for Offline Mode #Switch Spotify app to offline mode #OfflinePlaylist can be played and is showing all covers ...

mlansky

Music Fan

3446 Views

3 replies

0 likes

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Offline Playlists on more than 3 devices?

After opening Spotify for iOS, this: So I sign into my account online and I see this: Only 2 devices, right? 1) What is happening?2) Why is it continuing to happen? This is probably the 5th time this has happened to me, it forces me to re-sync all pl...

Casual Listener

After opening Spotify for iOS, this:                                       &nbsp...

supervixen

Casual Listener

1403 Views

2 replies

1 likes

Offline Access
offline availablity
Offline Devices
Offline playlists unavailable
  • 1403 Views
  • 2 replies
  • 1 likes

Updated Spotify app on iPhone 6 - songs now sorted from first added to recently added!

I don't see any option on the Spotify app where I can sort them how they used to be in default mode, which was recently-to-first added. Any input would be appreciated! Thanks.

Casual Listener

I don't see any option on the Spotify app where I can sort them how they used to be in default mode, which was recently-to-first added. Any input would be appreciated! Thanks.

jean3601

Community Legend

395 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Remove songs from playlists

Can someone tell me why I can just remove some songs from a playlist but not in every song in the official spotify app in iOS? It didn't happen in android where I could remove each and every song. The "remove" function/button just shows up in some so...

Casual Listener

Can someone tell me why I can just remove some songs from a playlist but not in every song in the official spotify app in iOS? It didn't happen in android where I could remove each and every song. Th...

353 Views

0 replies

0 likes

  • 353 Views
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Spotify

Spotify application close automatically on my iPhone 4s and I've got the latest IOS VERSION

Newbie

Spotify application close automatically on my iPhone 4s and I've got the latest IOS VERSION

jean3601

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Deactivating account

Please can you deactivate this account because I no longer use it.

Newbie

Please can you deactivate this account because I no longer use it.

DasPeter

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Red circle with arrow while syncing offline

The last few albums that I have tried to sync offline, the icons that should be green circles with arrows are now red circles with arrows. It happens when i download anything on either LTE or wifi. Any idea why this is happening?

Casual Listener

The last few albums that I have tried to sync offline, the icons that should be green circles with arrows are now red circles with arrows.  It happens when i download anything on either LTE or w...

jdcoughlin

Casual Listener

11119 Views

1 replies

0 likes

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  • 1 replies
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Playlists not appearing on Nike+

My playlists are not appearing on NIKE+ . I have alread done a logout and login using my premium account Cannot see any off my personal playlists. Any help?

Newbie

My playlists are not appearing on NIKE+   . I have alread done a logout and login using my premium account   Cannot see any off my personal playlists.   Any help?

483 Views

0 replies

0 likes

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iPhone 6 Connect -> Blank Screen

I have Spotify installed on an iPhone 3GS (part of an entertainment center) and my iPhone 6 (my daily-use mobile). When I have the app running on both and select the iPhone 3GS in Connect on the iPhone 6, the iPhone 6 screen goes blank and I lose con...

Casual Listener

I have Spotify installed on an iPhone 3GS (part of an entertainment center) and my iPhone 6 (my daily-use mobile).  When I have the app running on both and select the iPhone 3GS in Connect on th...

Tobiasnk

Newbie

1316 Views

3 replies

0 likes

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  • 3 replies
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How can I sync songs for use in Offline mode using data?

Hi all! I'm living in Malawi, and therefore have very little access to WiFi - and the WiFi I do have access to is extremely slow/bad connection. I want to sync my songs for availability offline, but if doing so would take less than 400 years, I would...

Newbie

Hi all!    I'm living in Malawi, and therefore have very little access to WiFi - and the WiFi I do have access to is extremely slow/bad connection.   I want to sync my songs f...

OviiiOne

Community Legend

422 Views

1 replies

0 likes

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  • 1 replies
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Help Songs not syncing offline!

Recently, my playlists have stopped syncing offline when I click available offline on my iPhone. I have premium, and have 4gb of storage availible on my iPhone 5c, with the latest version of iOS. I'm pretty sure I haven't hit the 3,333 song limit, bu...

Newbie

Recently, my playlists have stopped syncing offline when I click available offline on my iPhone. I have premium, and have 4gb of storage availible on my iPhone 5c, with the latest version of iOS. &n...

330 Views

0 replies

0 likes

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Amazon Prime streaming is MUCH better than Spotify extreme.

Im a preminum member and used to enjoy Spotify's extreme streaming music quality. Lately I compared it to Amazon Prime's streaming and foind it to be MUCH better than Spotify extreme. I'd play the same song on both and for Spotify I have to turn up t...

Casual Listener

Im a preminum member and used to enjoy Spotify's extreme streaming music quality. Lately I compared it to Amazon Prime's streaming and foind it to be  MUCH better than Spotify extreme. I'd ...

Coach_Nat

Casual Listener

586 Views

2 replies

0 likes

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  • 2 replies
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App takes very long to start (iPhone 5 / iOS 8.4.1)

Hi! For the last few Spotify versions the app launch time has been very bad. On a cold start (app not already running in the background) it roughly takes around 15 seconds until the app exists the start up screen. I'm on a iPhone 5 with the latest iO...

Newbie

Hi!   For the last few Spotify versions the app launch time has been very bad.   On a cold start (app not already running in the background) it roughly takes around 15 seconds unti...

MattSuda

Spotify Star

640 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Can't add local files to another playlist

So I have a playlist of songs which are local to my device which are not on spotify. I want to add a song from this playlist to my 'Starred' playlist or another and I get this message: "Could not load tracks. These tracks are currently unavailable. P...

Music Fan

So I have a playlist of songs which are local to my device which are not on spotify. I want to add a song from this playlist to my 'Starred' playlist or another and I get this message: "Could not loa...

MattSuda

Spotify Star

1450 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! V2.5.0 Bug - Adding local files to playlist in app

This is a problem that just started happening since I updated to version 2.5.0, and relates to local files. In app, when you have a local file selected and press "Add to Playlist", you cannot actually add it to any playlist. When you attempt to add a...

Regular

This is a problem that just started happening since I updated to version 2.5.0, and relates to local files. In app, when you have a local file selected and press "Add to Playlist", you cannot actua...

MattSuda

Spotify Star

2172 Views

9 replies

0 likes

  • 2172 Views
  • 9 replies
  • 0 likes

Solved!! Privacy Settings in iOS?

How do I make sure that Spotify does not have permission to go through my pictures and contacts? I tried emailing Spotify's privacy questions account for this, but just got back a cut-and-paste response about how sharing my photos with them is good f...

Newbie

  How do I make sure that Spotify does not have permission to go through my pictures and contacts?   I tried emailing Spotify's privacy questions account for this, but just got back a cu...

MattSuda

Spotify Star

4507 Views

1 replies

0 likes

  • 4507 Views
  • 1 replies
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iPhone restarted when opening spotfy 3.9.0

After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.

Newbie

After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.

opeyre

Casual Listener

1294 Views

1 replies

1 likes

Crash
ios 8.4.1
spotfy 3.9.0
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  • 1 replies
  • 1 likes

Spotify premium subscription

I paid P129.00 for the spotify premium and still my subscription is free. I paid it via BDO online banking. How can i get my spotify premium activated? I tried logging in and out but still subscription is free.

Casual Listener

I paid P129.00 for the spotify premium and still my subscription is free. I paid it via BDO online banking. How can i get my spotify premium activated? I tried logging in and out but still subscripti...

MattSuda

Spotify Star

1458 Views

1 replies

0 likes

  • 1458 Views
  • 1 replies
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I have a premium family account . 1 other person on it. Her spotify keeps disappearing off her iphon

She can not re access spotify. What email foes she use? Today she tried resetting password but no emails have come. Why does her spotify keep disappearing and how does dhe log back on?please help!

Casual Listener

She can not re access spotify. What email foes she use? Today she tried resetting password but no emails have come. Why does her spotify keep disappearing and how does dhe log back on?please help!

MattSuda

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes