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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38420 Views

41 replies

10 likes

  • 38420 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103790 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1362 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299550 Views

61 replies

16 likes

  • 299550 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126260 Views

19 replies

38 likes

  • 126260 Views
  • 19 replies
  • 38 likes

Deactivating account

Please can you deactivate this account because I no longer use it.

Newbie

Please can you deactivate this account because I no longer use it.

DasPeter

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Red circle with arrow while syncing offline

The last few albums that I have tried to sync offline, the icons that should be green circles with arrows are now red circles with arrows. It happens when i download anything on either LTE or wifi. Any idea why this is happening?

Casual Listener

The last few albums that I have tried to sync offline, the icons that should be green circles with arrows are now red circles with arrows.  It happens when i download anything on either LTE or w...

jdcoughlin

Casual Listener

11178 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playlists not appearing on Nike+

My playlists are not appearing on NIKE+ . I have alread done a logout and login using my premium account Cannot see any off my personal playlists. Any help?

Newbie

My playlists are not appearing on NIKE+   . I have alread done a logout and login using my premium account   Cannot see any off my personal playlists.   Any help?

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes

iPhone 6 Connect -> Blank Screen

I have Spotify installed on an iPhone 3GS (part of an entertainment center) and my iPhone 6 (my daily-use mobile). When I have the app running on both and select the iPhone 3GS in Connect on the iPhone 6, the iPhone 6 screen goes blank and I lose con...

Casual Listener

I have Spotify installed on an iPhone 3GS (part of an entertainment center) and my iPhone 6 (my daily-use mobile).  When I have the app running on both and select the iPhone 3GS in Connect on th...

Tobiasnk

Newbie

1354 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

How can I sync songs for use in Offline mode using data?

Hi all! I'm living in Malawi, and therefore have very little access to WiFi - and the WiFi I do have access to is extremely slow/bad connection. I want to sync my songs for availability offline, but if doing so would take less than 400 years, I would...

Newbie

Hi all!    I'm living in Malawi, and therefore have very little access to WiFi - and the WiFi I do have access to is extremely slow/bad connection.   I want to sync my songs f...

OviiiOne

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Help Songs not syncing offline!

Recently, my playlists have stopped syncing offline when I click available offline on my iPhone. I have premium, and have 4gb of storage availible on my iPhone 5c, with the latest version of iOS. I'm pretty sure I haven't hit the 3,333 song limit, bu...

Newbie

Recently, my playlists have stopped syncing offline when I click available offline on my iPhone. I have premium, and have 4gb of storage availible on my iPhone 5c, with the latest version of iOS. &n...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
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Amazon Prime streaming is MUCH better than Spotify extreme.

Im a preminum member and used to enjoy Spotify's extreme streaming music quality. Lately I compared it to Amazon Prime's streaming and foind it to be MUCH better than Spotify extreme. I'd play the same song on both and for Spotify I have to turn up t...

Casual Listener

Im a preminum member and used to enjoy Spotify's extreme streaming music quality. Lately I compared it to Amazon Prime's streaming and foind it to be  MUCH better than Spotify extreme. I'd ...

Coach_Nat

Casual Listener

602 Views

2 replies

0 likes

  • 602 Views
  • 2 replies
  • 0 likes

App takes very long to start (iPhone 5 / iOS 8.4.1)

Hi! For the last few Spotify versions the app launch time has been very bad. On a cold start (app not already running in the background) it roughly takes around 15 seconds until the app exists the start up screen. I'm on a iPhone 5 with the latest iO...

Newbie

Hi!   For the last few Spotify versions the app launch time has been very bad.   On a cold start (app not already running in the background) it roughly takes around 15 seconds unti...

MattSuda

Spotify Star

662 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Can't add local files to another playlist

So I have a playlist of songs which are local to my device which are not on spotify. I want to add a song from this playlist to my 'Starred' playlist or another and I get this message: "Could not load tracks. These tracks are currently unavailable. P...

Music Fan

So I have a playlist of songs which are local to my device which are not on spotify. I want to add a song from this playlist to my 'Starred' playlist or another and I get this message: "Could not loa...

MattSuda

Spotify Star

1476 Views

2 replies

0 likes

  • 1476 Views
  • 2 replies
  • 0 likes

Solved!! V2.5.0 Bug - Adding local files to playlist in app

This is a problem that just started happening since I updated to version 2.5.0, and relates to local files. In app, when you have a local file selected and press "Add to Playlist", you cannot actually add it to any playlist. When you attempt to add a...

Regular

This is a problem that just started happening since I updated to version 2.5.0, and relates to local files. In app, when you have a local file selected and press "Add to Playlist", you cannot actua...

MattSuda

Spotify Star

2237 Views

9 replies

0 likes

  • 2237 Views
  • 9 replies
  • 0 likes

Solved!! Privacy Settings in iOS?

How do I make sure that Spotify does not have permission to go through my pictures and contacts? I tried emailing Spotify's privacy questions account for this, but just got back a cut-and-paste response about how sharing my photos with them is good f...

Newbie

  How do I make sure that Spotify does not have permission to go through my pictures and contacts?   I tried emailing Spotify's privacy questions account for this, but just got back a cu...

MattSuda

Spotify Star

4543 Views

1 replies

0 likes

  • 4543 Views
  • 1 replies
  • 0 likes

iPhone restarted when opening spotfy 3.9.0

After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.

Newbie

After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.

opeyre

Casual Listener

1310 Views

1 replies

1 likes

Crash
ios 8.4.1
spotfy 3.9.0
  • 1310 Views
  • 1 replies
  • 1 likes

Spotify premium subscription

I paid P129.00 for the spotify premium and still my subscription is free. I paid it via BDO online banking. How can i get my spotify premium activated? I tried logging in and out but still subscription is free.

Casual Listener

I paid P129.00 for the spotify premium and still my subscription is free. I paid it via BDO online banking. How can i get my spotify premium activated? I tried logging in and out but still subscripti...

MattSuda

Spotify Star

1488 Views

1 replies

0 likes

  • 1488 Views
  • 1 replies
  • 0 likes

I have a premium family account . 1 other person on it. Her spotify keeps disappearing off her iphon

She can not re access spotify. What email foes she use? Today she tried resetting password but no emails have come. Why does her spotify keep disappearing and how does dhe log back on?please help!

Casual Listener

She can not re access spotify. What email foes she use? Today she tried resetting password but no emails have come. Why does her spotify keep disappearing and how does dhe log back on?please help!

MattSuda

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Activity feed showing just one friend???

On the ios app (ios 7), the activity tab shows the activity of just one of the people I follow - it isn't even a good friend! It's really weird. I've deleted & reinstall the app but same thing happening. Just this one guy. On the desktop version the ...

Regular

On the ios app (ios 7), the activity tab shows the activity of just one of the people I follow - it isn't even a good friend! It's really weird. I've deleted & reinstall the app but same thing ha...

MattSuda

Spotify Star

1516 Views

1 replies

1 likes

activity feed
IOS 7
  • 1516 Views
  • 1 replies
  • 1 likes

Sinc desktop and phone?

I'm new to this Can you sinc your desktop playlists and phone together?

Newbie

I'm new to this 🙂   Can you sinc your desktop playlists and phone together?  

ToolboxT

Roadie

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

All my music is gone and I've been taken off premium

I've tried **bleep**ing everything to fix this, I went to log into my spotify because it logged me out for some reason and everything is gone. All my of music I had way over 3000 songs and 100's of playlists and my **bleep**ing premium has gone to fr...

Casual Listener

I've tried **bleep**ing everything to fix this, I went to log into my spotify because it logged me out for some reason and everything is gone. All my of music I had way over 3000 songs and 100's of p...

Caitlynsowry

Casual Listener

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

College not found for student discount

I go to Laredo community college and it does not recognize it why?The red box highlights the school that it is not found

Casual Listener

I go to Laredo community college and it does not recognize it why? The red box highlights the school that it is not found

raulaguilar711

Casual Listener

962 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Why have have my starred songs suddenly been placed in order of old to new starred songs, pls help

All my starred songs have now been placed in reverse order of my old starred songs to new, why has this happend, pls help me change it back

Newbie

All my starred songs have now been placed in reverse order of my old starred songs to new, why has this happend, pls help me change it back

StreetConfiture

Casual Listener

852 Views

3 replies

0 likes

  • 852 Views
  • 3 replies
  • 0 likes