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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68378 Views
  • 16 replies
  • 37 likes
  • 68378 Views
  • 16 replies
  • 37 likes

Upgraded to premium but still says I'm using free

Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me. I have used Spotify's help Q and A suggestions to...

  • Casual Listener
  • Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me...
  • Jason
  • Spotify Legend
  • 7189 Views
  • 7 replies
  • 1 likes
  • 7189 Views
  • 7 replies
  • 1 likes

Solved!! spotify iphone app issues

Hi, I have the spotify app (premium version) "Version 3.7.0" on my iphone 5 and over the last few days, the App has been crashing every time I open the app. Interestingly, the songs are playing when they connect to my car's bluetooth, but if I want t...

  • Regular
  • Hi,    I have the spotify app (premium version) "Version 3.7.0" on my iphone 5 and over the last few days, the App has been crashing every time I open the app.  Interestingly, the s...
  • DasPeter
  • Community Legend
  • 610 Views
  • 4 replies
  • 1 likes
  • 610 Views
  • 4 replies
  • 1 likes

Cannot log in without Facebook!

I have deactivated my Facebook account. I'm sick of it. But because I initially signed up through Facebook, I can't get into spotify. I have premium and love it. But I hate fb more. It would be a shame for me to end my subscription of spotify over my...

  • Newbie
  • I have deactivated my Facebook account. I'm sick of it. But because I initially signed up through Facebook, I can't get into spotify. I have premium and love it. But I hate fb more. It would be a sha...
  • Jordi
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Only listen on app

Okay so I can only listen to a song whilst the app is open and my iPhone 5c is unlocked. Im on the latest iOS 8 and I have primium. I'm connected to wifi and nothing is working.

  • Casual Listener
  • Okay so I can only listen to a song whilst the app is open and my iPhone 5c is unlocked. Im on the latest iOS 8 and I have primium. I'm connected to wifi and nothing is working.
  • M0HX
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • iPhone 5c can't play music off app
  • 367 Views
  • 1 replies
  • 0 likes

3.7.0 update problems

After the spotify update 3.7.0 on the 10th of August, everytime i attempt to open the app on my iphone 4 ( ios 7.1.2) it asks me to log in. i enter my details and it crashes, can anyone help?

  • Newbie
  • After the spotify update 3.7.0 on the 10th of August, everytime i attempt to open the app on my iphone 4 ( ios 7.1.2) it asks me to log in. i enter my details and it crashes, can anyone help?
  • Jason
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Spotify (login failed error)

well... One I got signed our randomly... I tried to sign back in but it says login failed (you can only use spotify abroad for 14 days) ... I'm using Facebook to connect... I've tried everything like deleting the app... I've also disconnect it from F...

  • Casual Listener
  • well... One I got signed our randomly... I tried to sign back in but it says login failed (you can only use spotify abroad for 14 days) ... I'm using Facebook to connect... I've tried everything like...
  • Jason
  • Spotify Legend
  • 499 Views
  • 2 replies
  • 0 likes
  • Help me!
  • 499 Views
  • 2 replies
  • 0 likes

iPhone app freezes if I start offline

Increasingly, Spotify freezes when I open it while I have no signal (while underground commuting). I have to kill the app and restart a few times till it responds. I'm on iPhone 6 and latest version of Spotify

Spotify1.png Spotify1.png
  • Casual Listener
  • Increasingly, Spotify freezes when I open it while I have no signal (while underground commuting). I have to kill the app and restart a few times till it responds. I'm on iPhone 6 and latest version ...
  • Jason
  • Spotify Legend
  • 460 Views
  • 3 replies
  • 0 likes
  • 460 Views
  • 3 replies
  • 0 likes

Help needed getting local files from PC spotify to mobile app.

Hey, I have a few local songs on the desktop version of spotify - things like remixes that aren't available to stream. I downloaded them online and moved them from "local files" to my playlist. However, I'm having trouble figuring out how to access t...

  • Newbie
  • Hey,   I have a few local songs on the desktop version of spotify - things like remixes that aren't available to stream. I downloaded them online and moved them from "local files" to my playli...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Overseas Listening

I made my account in the U.S. But am in England for holiday. It says that I cannot use spirit overseas for more than 14 days? However I live in Dubai. Once I go back to Dubai will the account work?

  • Newbie
  • I made my account in the U.S. But am in England for holiday. It says that I cannot use spirit overseas for more than 14 days? However I live in Dubai. Once I go back to Dubai will the account work?
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Solved!! Error 127/"An Error Occurred, Try Again"

Hi there,I suddenly developed this issue following a storage limit warning stopping me from searching the library. I seem able to play my own playlists, radio, Now, etc. but can't search the library without this error.The red bar with Error 127 is vi...

  • Regular
  • Hi there, I suddenly developed this issue following a storage limit warning stopping me from searching the library. I seem able to play my own playlists, radio, Now, etc. but can't search the libr...
  • Whiteroam
  • Regular
  • 5268 Views
  • 3 replies
  • 0 likes
  • error 127
    try again
  • 5268 Views
  • 3 replies
  • 0 likes

Can not login on iphone to my existing spotify account

I have changed device to iphone. When I try to login on Spotify I get the message "Du har redan skapat ett konto med den här e-postadressen" (You have already created an account with this email address). This is true but the thing is that I am not tr...

  • Casual Listener
  • I have changed device to iphone. When I try to login on Spotify I get the message "Du har redan skapat ett konto med den här e-postadressen" (You have already created an account with this email ...
  • Jason
  • Spotify Legend
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

total playlist length

I cannot find the total time of my playlists using the I pad app. i read it was to be by the offline toggle. it is not on the I pad. super annoying.

  • Newbie
  • I cannot find the total time of my playlists using the I pad app. i read it was to be by the offline toggle. it is not on the I pad. super annoying.
  • reillybramble
  • Newbie
  • 1803 Views
  • 2 replies
  • 0 likes
  • 1803 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crash on start

Iphone 4iOS 7.1.2Hello. Spotify has recently begun crashing on start. I have been unable to start it at all.As soon as I discovered this issue, I did the following things:1. Close all apps. Open Spotify. Crash.2.) Restart device. Crash.3.) Uninstall/...

  • Visitor
  • Iphone 4 iOS 7.1.2 Hello. Spotify has recently begun crashing on start. I have been unable to start it at all. As soon as I discovered this issue, I did the following things: 1. Close all a...
  • mchangesq
  • Music Fan
  • 1931 Views
  • 11 replies
  • 0 likes
  • Spotify crash iphone 4 iOS7.1.2 (current)
  • 1931 Views
  • 11 replies
  • 0 likes

Local files aren't syncing to iPhone

I'm trying to add local files to my iPhone. I've followed all the instructions provided. I added them to a new playlist on the desktop application, synced to my phone correctly (the new playlist appears on my phone) yet when I set 'Available offline'...

  • Visitor
  • I'm trying to add local files to my iPhone.   I've followed all the instructions provided. I added them to a new playlist on the desktop application, synced to my phone correctly (the new play...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

option to listen offline doesn't come up

when i listen to a playlist the listen offline tab doesnt show up. i have a premium subscription and am using an i phone 4s

  • Casual Listener
  • when i listen to a playlist the listen offline tab doesnt show up. i have a premium subscription and am using an i phone 4s
  • DasPeter
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Spotify posting to wrong twitter account - help!

How do I disconnect Twitter on ipad from posting to a particular twitter account? I have my own Twitter account and one that I manage for a sports club, and every time I save a track on Spotify (premium) it posts to the sports club Twitter.....embarr...

  • Casual Listener
  • How do I disconnect Twitter on ipad from posting to a particular twitter account?  I have my own Twitter account and one that I manage for a sports club, and every time I save a track on Spotify...
  • BucksBlackCat
  • Casual Listener
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

Spotify doesn't play more than one song on iPhone /

Spotify doesn't play more than one song on iPhonealready deleted and reinstalled app, which didn't help

  • Regular
  • Spotify doesn't play more than one song on iPhone already deleted and reinstalled app, which didn't help
  • Renauer
  • Regular
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

cannot log in to supported apps

Hi, I have an iphone 5s w/ spotify premium, which works great. But I also have soundhound and runkeeper apps that are supported with direct linds to spotify. However, whenever I try to connect those apps to spotify, I end up in some kind of loop. It ...

  • Newbie
  • Hi, I have an iphone 5s w/ spotify premium, which works great.  But I also have soundhound and runkeeper apps that are supported with direct linds to spotify.  However, whenever I try to co...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Disappearing new downloaded and offline saved albums

Dear anybody,I'm a Spotify premium user for about 1 year now. All of a sudden problems arose with new downloaded albums and offline saved songs. Ones I've searched for a new artist, added a couple of his albums and then saved and downloaded all the s...

  • Newbie
  • Dear anybody, I'm a Spotify premium user for about 1 year now. All of a sudden problems arose with new downloaded albums and offline saved songs. Ones I've searched for a new artist, added a coupl...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes