Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30276 Views
  • 13 replies
  • 35 likes
  • 30276 Views
  • 13 replies
  • 35 likes

Background usage

Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only plays while the app is open and selected. Why did this...

  • Newbie
  • Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only pla...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

What's going on!?!

Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm getting 5 seconds into a song and it skips to half way...

  • Newbie
  • Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm get...
  • OviiiOne
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Personal songs

When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?

  • Casual Listener
  • When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?
  • OviiiOne
  • Community Legend
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Music won't play

I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fine so I'm confused?

  • Newbie
  • I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fi...
  • philtymps
  • Newbie
  • 6007 Views
  • 11 replies
  • 2 likes
  • 6007 Views
  • 11 replies
  • 2 likes

iOS download issues again again

It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I have 10gb of music, uninstalling the app is way wa...

  • Casual Listener
  • It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I...
  • HoiBee
  • Roadie
  • 470 Views
  • 4 replies
  • 1 likes
  • 470 Views
  • 4 replies
  • 1 likes

How to change Facebook accounts

Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook account, any help please?

  • Casual Listener
  • Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook ...
  • HoiBee
  • Roadie
  • 794 Views
  • 2 replies
  • 0 likes
  • change Facebook
    Facebook
  • 794 Views
  • 2 replies
  • 0 likes

Too many problems to list in one thread title

Nice one on the update looking prettier I guess but: It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue going earlier)Constant freezingLike, if I have my phone on hold ...

  • Roadie
  • Nice one on the update looking prettier I guess but:   It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue goi...
  • HoiBee
  • Roadie
  • 920 Views
  • 3 replies
  • 0 likes
  • 920 Views
  • 3 replies
  • 0 likes

Premium won't connect to spotify on my phone

I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app -- and help would be much appreiated!!

  • Newbie
  • I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app ...
  • HoiBee
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Saving albums to My Music not syncing across devices

Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist listing and find who you're looking for as they are in ...

  • Newbie
  • Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist...
  • 813 Views
  • 0 replies
  • 4 likes
  • 813 Views
  • 0 replies
  • 4 likes

Spotify on both android and apple devices

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my ipod on rare occasions and use my android phone pr...

  • Newbie
  • Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my...
  • Fishtaco
  • Community Legend
  • 3839 Views
  • 1 replies
  • 0 likes
  • 3839 Views
  • 1 replies
  • 0 likes

Premium

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

  • Newbie
  • I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

"An Error Occurred"

When attempting to view by artist on iOS, it says 'an error occurred' 1) search for any artist2) tap on the artist you want3) 'an error occurred' Not very good. I tried rebooting, etc.

  • Newbie
  • When attempting to view by artist on iOS, it says 'an error occurred'   1) search for any artist 2) tap on the artist you want 3) 'an error occurred'   Not very good. I tried rebootin...
  • ldberger44
  • Newbie
  • 1119 Views
  • 7 replies
  • 2 likes
  • 1119 Views
  • 7 replies
  • 2 likes

Crash on startup

Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running iOS 8.4 and Spotify 3.5.0

  • Newbie
  • Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running...
  • 290 Views
  • 0 replies
  • 1 likes
  • 290 Views
  • 0 replies
  • 1 likes

Spotify plays other song than asked

Whenever I choose a song, spotify plays the song that is 3 songs earlier; this only when spotify list stands in alfabetic order

  • Casual Listener
  • Whenever I choose a song, spotify plays the song that is 3 songs earlier; this only when spotify list stands in alfabetic order
  • Sgrypiuk
  • Newbie
  • 293 Views
  • 1 replies
  • 2 likes
  • 293 Views
  • 1 replies
  • 2 likes

re-sync at lower bit rate

decided to re-sync my downloaded music at a higher bitrate , and by doing so i used up nearly all of my available storage space on my phone. I would like to return to the lower bit rates for my entire collection of downloads, but not finding any tool...

  • Regular
  • decided to re-sync my downloaded music at a higher bitrate , and by doing so i used up nearly all of my available storage space on my phone.  I would like to return to the lower bit rates for my...
  • makettle62
  • Regular
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Spotify stops playing when iPhone screen goes into standby/powersave (i.e. after one minute!)

Hi, I've got an iPhone 5s and Spotify Premium and its always worked really well. I usually use it in the car or when runnign and it has been fine up until today!Now, when I play something Spotify stops playing when iPhone screen goes blank - ie power...

  • Regular
  • Hi,  I've got an iPhone 5s and Spotify Premium and its always worked really well. I usually use it in the car or when runnign and it has been fine up until today! Now, when I play something Sp...
  • HoiBee
  • Roadie
  • 547 Views
  • 4 replies
  • 1 likes
  • 547 Views
  • 4 replies
  • 1 likes

Song list has blank segments and jumbled songs

there are blank grey segments in the list and some songs are out of place! Some of the songs i pressed to play played a different song! Help!!

  • Newbie
  • there are blank grey segments in the list and some songs are out of place! Some of the songs i pressed to play played a different song! Help!!
  • 349 Views
  • 0 replies
  • 1 likes
  • 349 Views
  • 0 replies
  • 1 likes

Delete account

Hi, I signed up for the 30- day trial and I don't want an account anymore. How do I delete it?

  • Casual Listener
  • Hi, I signed up for the 30- day trial and I don't want an account anymore. How do I delete it?
  • OviiiOne
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Won't load since July 14 update

My iphone 6+ won't load spotify since the upgrade yesterday - worked perfectly till then - I have seen others report same in the app review

  • Newbie
  • My iphone 6+ won't load spotify since the upgrade yesterday - worked perfectly till then - I have seen others report same in the app review
  • MattSuda
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • iphone 6 plus
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! My tracks keep getting greyed out! Help!

Jssica Reedy's album Transparent will not play at all,it is on Spotify's website but even there all the tracks are greyed out how do I listen to it? Can this be fixe d?

  • Newbie
  • Jssica Reedy's album Transparent will not play at all,it is on Spotify's website but even there all the tracks are greyed out how do I listen to it? Can this be fixe d?
  • PhantomDiesel
  • Roadie
  • 4220 Views
  • 2 replies
  • 0 likes
  • 4220 Views
  • 2 replies
  • 0 likes