Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Exploring new ways of adding items to "Your Library"

Hey there folks, Our design team has started exploring new ways to add items to "Your Library". This is why we'd love to hear your feedback on the new implementations, because those changes are done with the goal to better your experience on our plat...

  • Moderator
  • Moderator
  • veganvadim
  • Casual Listener
  • 1234 Views
  • 26 replies
  • 3 likes
  • 1234 Views
  • 26 replies
  • 3 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Iyanu
  • Visitor
  • 343644 Views
  • 865 replies
  • 319 likes
  • 343644 Views
  • 865 replies
  • 319 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Spotify Legend
  • 67928 Views
  • 123 replies
  • 32 likes
  • 67928 Views
  • 123 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 12770 Views
  • 8 replies
  • 0 likes
  • 12770 Views
  • 8 replies
  • 0 likes

I want to Connect without Facebook but don't lose my playlists

I also want to use the same email address as my fb, but when I want to set it up, it obviously said it was in use. Can I set up without fb, using same email address and keep all my playlists etc. If anyone could help, it would be much appreciated as ...

  • Newbie
  • I also want to use the same email address as my fb, but when I want to set it up, it obviously said it was in use. Can I set up without fb, using same email address and keep all my playlists etc. If ...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Inbox messages : Unable to read messages who do not contain a song

Hi, When receiving a message writen with 100% texto and no song attached, there is no possibility of reading the message on the phone, it just doesn't appear. This is really a shame. I wish Spotify could enable dispaying ALL messages on the inbox fea...

  • Gig Goer
  • Hi,    When receiving a message writen with 100% texto and no song attached, there is no possibility of reading the message on the phone, it just doesn't appear. This is really a shame....
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

card details need changed

Hi, I am trying to change my card details however its not giving me the option to change my card details?

  • Newbie
  • Hi,   I am trying to change my card details however its not giving me the option to change my card details?
  • Josh
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Playlist on iPod classic won't synchronize

Hi I am new to Spotify. I have a premium account.When I connect the iPod classic to Spotify the new playlist won't synchronize with the iPod. Before I turned the playlist to offline mode as told in the user manual. On the Spotify desktop I can choose...

  • Newbie
  • Hi  I am new to Spotify. I have a premium account. When I connect the iPod classic to Spotify the new playlist won't synchronize with the iPod. Before I turned the playlist to offline mode as ...
  • huge_depression
  • Newbie
  • 17824 Views
  • 33 replies
  • 3 likes
  • 17824 Views
  • 33 replies
  • 3 likes

Solved!! Will Spotify for iOS be able to take full advantage of my 64 gig iPhone?

Hey Spotify Community, quick question. This past summer I got an old old 64 gig iPod Touch with the intention of storing my whole Spotify library offline on it. To my dismay, the app only synced about 12 gigs of it before it stopped syncing music. I ...

  • Casual Listener
  • Hey Spotify Community, quick question.   This past summer I got an old old 64 gig iPod Touch with the intention of storing my whole Spotify library offline on it. To my dismay, the app only ...
  • MattSuda
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! music offline e capacity

hi,but when I create a play list for offline on my iphone consumed memory?thanks so much

  • Casual Listener
  • hi, but when I create a play list for offline on my iphone consumed memory ? thanks so much              
  • Liam
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Can't choose titles in search-mode

Hi, the first time i search for a title, album or what ever everthing is fine. The second time i can type in the worde, but can't klick on the search results. The menu on the left is not the problem, the right column neither. This is a bug a had on m...

  • Newbie
  • Hi, the first time i search for a title, album or what ever everthing is fine. The second time i can type in the worde, but can't klick on the search results. The menu on the left is not the problem,...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Starred Playlist can't synchrinize

Hello, I have just upgraded to a premium account but none of my playlists can synchronize. The starred playlist seems to be the issue as it's endlessly loading on my phone even though it's empty and the other playlist I have created on my computer ar...

  • Newbie
  • Hello,   I have just upgraded to a premium account but none of my playlists can synchronize. The starred playlist seems to be the issue as it's endlessly loading on my phone even though it's...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Audio playback stops on iOS 8.1 on iPhone 6 plus

Hi, I have recently switched over to the iPhone. I have an iPhone 6 Plus and am a long time paid subscriber of Spotify. In the last few weeks, I've noticed that after every few songs, the audio will stop, though the song is still playing, as can be s...

  • Casual Listener
  • Hi,   I have recently switched over to the iPhone. I have an iPhone 6 Plus and am a long time paid subscriber of Spotify.   In the last few weeks, I've noticed that after every few ...
  • Vasilyev
  • Newbie
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Available Offline show only few music in iPhone

When enabling Available Offline in a playlist or album, it only sync a few music (green arrow), and there's no way to have all offline. Songs not synced appear with a gray arrow bellow title. Im talking about 100 tracks, iPhone is connected over wifi...

  • Casual Listener
  • When enabling Available Offline in a playlist or album, it only sync a few music (green arrow), and there's no way to have all offline. Songs not synced appear with a gray arrow bellow title. Im talk...
  • KevKong
  • Newbie
  • 243 Views
  • 4 replies
  • 1 likes
  • 243 Views
  • 4 replies
  • 1 likes

iphone, ipad, macbook---I can no longer save albums to "your music"

Why can't I save albums anymore? In the past when I've had this problem, I deleted a few of my saved albums and then I could save new ones. This hasn't been working anymore--of course at $10 a month I don't undestand why there would be a limit to thi...

  • Casual Listener
  • Why can't I save albums anymore?   In the past when I've had this problem, I deleted a few of my saved albums and then I could save new ones.  This hasn't been working anymore--of cours...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Minor bug regarding filter screen

On iPhone app, If you go Your Songs > Filter then make the "pop" gesture so you can access the side menu, select configuration and then get back to Your songs, you will notice that the navbar is changed. Now it has an extra menu icon and the "cancel"...

  • Newbie
  • On iPhone app, If you go Your Songs > Filter then make the "pop" gesture so you can access the side menu, select configuration and then get back to Your songs, you will notice that the navbar is c...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Using Spotify on my Ipad

I pay for Unlimited Spotify but when I login to my IPad, I only get the Free version. How do I access Spotify on the IPad, or do I have to pay again.

  • Newbie
  • I pay for Unlimited Spotify but when I login to my IPad, I only get the Free version. How do I access Spotify on the IPad, or do I have to pay again.
  • paulmagno
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! Album Artwork won't show again

The artwork for 90% of my offline music won't show until I'm connected to wifi. iPhone 5, 64GB, Spotify 2.2.0. Please fix this. Thank you

  • Regular
  • The artwork for 90% of my offline music won't show until I'm connected to wifi. iPhone 5, 64GB, Spotify 2.2.0. Please fix this. Thank you
  • JoeThomas
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Do songs in "Your Music" take up storage space on device?

Halp please! I would like to know if songs located in "Your Music" take up space on my phone. I'm pretty sure that songs in playlists available offline take up space, right? But what about Your Music. Thank you!

  • Regular
  • Halp please! I would like to know if songs located in "Your Music" take up space on my phone. I'm pretty sure that songs in playlists available offline take up space, right? But what about Your Music...
  • MattSuda
  • Spotify Star
  • 6174 Views
  • 1 replies
  • 0 likes
  • 6174 Views
  • 1 replies
  • 0 likes

iOS Spotify UI Glitch

Hey Spotify, Found a majorly small UI bug in the iOS spotify app...but hey I thought I'd report it anyway. The frosted background at the top doesn't carry over between "Songs" and "Albums" views in Your Music. The Correct Behavior: 1) Scroll down Alb...

  • Visitor
  • Hey Spotify,   Found a majorly small UI bug in the iOS spotify app...but hey I thought I'd report it anyway.   The frosted background at the top doesn't carry over between "Son...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Offline albums won't open

Today spotify on my iPhone would not connect, for whatever reason. No big deal, I thought. I'll play the albums I've saved offline. I tried to open those albums, however, and was presented with a loading screen. The offline albums would not open. I t...

  • Music Fan
  • Today spotify on my iPhone would not connect, for whatever reason. No big deal, I thought. I'll play the albums I've saved offline. I tried to open those albums, however, and was presented with a loa...
  • iuryf
  • Casual Listener
  • 2958 Views
  • 32 replies
  • 1 likes
  • 2958 Views
  • 32 replies
  • 1 likes

"Your music" on iPod Touch

Hi, I ve been 6 months on Premium. I have my music under "Your music" and browse mostly via Artist. The view Artist and Album stopped working in my Ipod when offline few months ago. Ok, I always turned online to use it. Now, nothing in my Ipod shows ...

  • Casual Listener
  • Hi, I ve been 6 months on Premium.  I have my music under "Your music" and browse mostly via Artist. The view Artist and Album stopped working in my Ipod when offline few months ago. Ok, I alway...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Tracks goes missing!

I just created a new playslist om my computer and it showed up as it is supposed to do on my phone. However I am missing two songs. According to the number under the name of the playlist on the phone there are supposed to be 54 tracks, but if I count...

  • Casual Listener
  • I just created a new playslist om my computer and it showed up as it is supposed to do on my phone. However I am missing two songs. According to the number under the name of the playlist on the phone...
  • Chillie_
  • Casual Listener
  • 194 Views
  • 4 replies
  • 0 likes
  • 194 Views
  • 4 replies
  • 0 likes

Spotify on an old itouch

So I have a 6.1.3 itouch that isn't able to update to newer software anymore. I was wondering if I upgraded to premium would I be able to play my songs offline on my ipod on the older version of spotify that is compatible with my device?

  • Newbie
  • So I have a 6.1.3 itouch that isn't able to update to newer software anymore. I was wondering if I upgraded to premium would I be able to play my songs offline on my ipod on the older version of spot...
  • Jordi
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes