Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38420 Views

41 replies

10 likes

  • 38420 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103790 Views

115 replies

12 likes

Other
  • 103790 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1362 Views

0 replies

0 likes

iOS
  • 1362 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299550 Views

61 replies

16 likes

  • 299550 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126260 Views

19 replies

38 likes

  • 126260 Views
  • 19 replies
  • 38 likes

I have a wife connection but it does not let me search for new music can you help me pls

Whenever I'm trying to search for more new music it always shows that it's offline how can I fix this even though I have a strong Internet connection?

Newbie

Whenever I'm trying to search for more new music it always shows that it's offline how can I fix this even though I have a strong Internet connection?

DasPeter

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Offline's Broken

I've had this problem for a long time with some songs not syncing but now, no song want to be synced pasted the top song (see image below)I have tried reinstalling, turning off my phone, loging in and out but no success.What should i do? I seriously ...

Casual Listener

I've had this problem for a long time with some songs not syncing but now, no song want to be synced pasted the top song (see image below) I have tried reinstalling, turning off my phone, login...

DasPeter

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

my songs are deleted freqeuently

i have songs which i select them as useable when offline. but they sometimes disappears. i mean they don't go anywhere but i cannot access them when i'm offline. every time i need to adjust again and again. i dont understand. how can i fix? i use thr...

Newbie

i have songs which i select them as useable when offline. but they sometimes disappears. i mean they don't go anywhere but i cannot access them when i'm offline. every time i need to adjust again and...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Songs not added from Desktop to iPod/iPhone/iPad

Hello Spotify, I have this issue when i try to add a song to "My Music". I usually use your desktop app for searching music, add it to My Music and then download it to my iPod using the offline option. But this strange issue is happening everytime i ...

Newbie

Hello Spotify,   I have this issue when i try to add a song to "My Music". I usually use your desktop app for searching music, add it to My Music and then download it to my iPod using the offl...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Student discount error

I have spotify premium but recently found out about the student discount. Unfortunately I keep getting the same pop up that they can't validate my school details. Is there any way to validate my school details a different way?

Visitor

I have spotify premium but recently found out about the student discount. Unfortunately I keep getting the same pop up that they can't validate my school details. Is there any way to validate my scho...

Nico

Community Legend

558 Views

1 replies

1 likes

  • 558 Views
  • 1 replies
  • 1 likes

Problem

Beim anmelden über Facebook auf Spotify kommt folgender Fehler: com.facebook.sdk, 5

Newbie

Beim anmelden über Facebook auf Spotify kommt folgender Fehler: com.facebook.sdk, 5

Nico

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Sync iPhone with computer

Cant sync iPhone with iMac deleted and reinstalled app on phone and iMac. Deleted cache on iMac. I have premium service and it says when I pull up on iPhone and Mac. Need assistance to resolve

Newbie

Cant sync iPhone with iMac deleted and reinstalled app on phone and iMac. Deleted cache on iMac. I have premium service and it says when I pull up on iPhone and Mac. Need assistance to resolve

498 Views

0 replies

0 likes

iPhone sync
  • 498 Views
  • 0 replies
  • 0 likes

Offline Syncing- HELP!!

My iPhone has 16 gb of space left. I'm trying to offline sync 914 songs that I have total on my spotify. I know the limit is 3,333. My spotify/phone syncs 702 of my songs then tells me I have no more room. What do I do? I've "killed" the app during s...

Newbie

My iPhone has 16 gb of space left. I'm trying to offline sync 914 songs that I have total on my spotify. I know the limit is 3,333. My spotify/phone syncs 702 of my songs then tells me I have no more...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Solved!! My music won't download!

This has only occurred recently! I have plently of space available on my phone 40GB +The download logo stays grey and won't download someone please help!

Casual Listener

This has only occurred recently! I have plently of space available on my phone 40GB + The download logo stays grey and won't download someone please help!

kbrooksc

Community Legend

1895 Views

5 replies

0 likes

  • 1895 Views
  • 5 replies
  • 0 likes

Made a new account but i want my old

I lost my old account information due to a restore and I made a new one with Facebook but it's the free one and I had the premium on the old one how do I get it back because I do not want to pay for 2 acounts

Newbie

I lost my old account information due to a restore and I made a new one with Facebook but it's the free one and I had the premium on the old one how do I get it back because I do not want to pay for ...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

Offline songs - my spotify doesn't download them anymore (iPhone6)

Hi my spotify is not downloading my songs to play offline anymore, I never had this problem but now it's been one week and I don't understand why! I have plenty of storage on my phone! Please can anybody help me?Btw I don't have access to my laptop a...

Newbie

Hi my spotify is not downloading my songs to play offline anymore, I never had this problem but now it's been one week and I don't understand why! I have plenty of storage on my phone! Please can any...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Local files on iphone not appearing

Im connected to the same wifi I have done it before but now it no longer works. I have local files on my computer but they won't transfer to my iphone

Casual Listener

Im connected to the same wifi I have done it before but now it no longer works. I have local files on my computer but they won't transfer to my iphone

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Re-naming of playlists on mobile

There doesn't appear to be a way to re-name playlists on mobile at all. Seems to be a basic feature. Please implement!

Regular

There doesn't appear to be a way to re-name playlists on mobile at all. Seems to be a basic feature. Please implement!

driveflanger

Community Legend

703 Views

5 replies

0 likes

  • 703 Views
  • 5 replies
  • 0 likes

USING PREMIUM ON 2 DEVICES

Hi, i have recenty bought a new laptop and downloaded spotify and am enjoying using it however for some reason i can now not access spotify via my iphone which is very frustrating as its more important to have on iphone for use in my car. some assist...

Newbie

Hi, i have recenty bought a new laptop and downloaded spotify and am enjoying using it however for some reason i can now not access spotify via my iphone which is very frustrating as its more importa...

FruitMeister

Roadie

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
  • 0 likes

Solved!! Spotify album covers

Hi! I have spotify premium and so some of my albums are saved to my phone. When I'm on wofi ot shouldn't matter which songs are saved or not but for aome reason only the saved songs album covers show up. Is there someway to fix this considering I'm p...

Casual Listener

Hi! I have spotify premium and so some of my albums are saved to my phone. When I'm on wofi ot shouldn't matter which songs are saved or not but for aome reason only the saved songs album covers show...

mmardones

Casual Listener

1833 Views

3 replies

0 likes

Album Cover
  • 1833 Views
  • 3 replies
  • 0 likes

Re: Web Player will not let me Sign In

when i try to login on my iphone with facebook, it says i already authenticated spotify. it then takes me to the spotify app and just does not load. no error messages come up, its just three dots in the middle of my screen that should move/load, but ...

Casual Listener

when i try to login on my iphone with facebook, it says i already authenticated spotify. it then takes me to the spotify app and just does not load. no error messages come up, its just three dots in ...

324 Views

0 replies

1 likes

  • 324 Views
  • 0 replies
  • 1 likes

Msg "Couldn't open link. Spotify can't open this typpe of link on this device"

HiI am a premium user. When starting Spotify from the HEOS app, a message appear: "Couldn't open link. Spotify can't open this typpe of link on this device".Then i press "OK", and Spotify is ready for use. How do i turn off this "feature"?It only app...

Newbie

Hi I am a premium user.   When starting Spotify from the HEOS app, a message appear: "Couldn't open link. Spotify can't open this typpe of link on this device". Then i press "OK", and Spotif...

1772 Views

0 replies

1 likes

  • 1772 Views
  • 0 replies
  • 1 likes

Arrange playlist songs by date

The feature is finally there but it doesn't work. It re-orders them, then if you exit the playlist and go back to it it's back to the old order. Frustrating. Please fix this.

Regular

The feature is finally there but it doesn't work. It re-orders them, then if you exit the playlist and go back to it it's back to the old order. Frustrating. Please fix this.

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Deleted Songs

I have deleted a few songs off my playlists, and they are still playing them (not as a "suggested track" either). When I click on "edit playlist" they don't even show up on there but are still being played. I even tried closing the app completely & p...

Visitor

I have deleted a few songs off my playlists, and they are still playing them (not as a "suggested track" either). When I click on "edit playlist" they don't even show up on there but are still being ...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes