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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48554 Views
  • 15 replies
  • 36 likes
  • 48554 Views
  • 15 replies
  • 36 likes

Your Music / Artists not working on iPhone

iPhone shows only 3 artists under Your Music / Artists although I have more than 20. All the artists are showing correctly on the mac version.

  • Casual Listener
  • iPhone shows only 3 artists under Your Music / Artists although I have more than 20. All the artists are showing correctly on the mac version.    
  • Fred
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Stops playing after 10/12 seconds

Even if I have full wifi or 4g it will play a song for 10/12 seconds and then just stop playing and I need to restart the app

  • Visitor
  • Even if I have full wifi or 4g it will play a song for 10/12 seconds and then just stop playing and I need to restart the app
  • user-removed
  • Not applicable
  • 3608 Views
  • 3 replies
  • 0 likes
  • 3608 Views
  • 3 replies
  • 0 likes

Spotify doesn't sync local files :(

Hi! My iPod Touch doesn't want to sync local files from Spotify. All other music from Spotify (artists, albums) are being synced very well. Local files are only sync when first i add them to playlist and after that playlist with local files and folde...

  • Casual Listener
  • Hi! My iPod Touch doesn't want to sync local files from Spotify. All other music from Spotify (artists, albums) are being synced very well. Local files are only sync when first i add them to playli...
  • piotr3kk
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Disable 'enable network warning' when in Offline mode

As the title says.I recently was outside of my own country without any WiFi available, so to be sure spotify wasn't going streaming anything I put it on offline mode.But after I put my phone at Airplane mode aswell (while spotify was in offline mode)...

  • Regular
  • As the title says. I recently was outside of my own country without any WiFi available, so to be sure spotify wasn't going streaming anything I put it on offline mode. But after I put my phone at A...
  • MattSuda
  • Spotify Star
  • 454 Views
  • 1 replies
  • 1 likes
  • 454 Views
  • 1 replies
  • 1 likes

Eaqualizer

PLEASE get the eaqualizer on Android to the Apple products as well!! For us people with more interest in sound, it is really useful!! Thanks on advance

  • Casual Listener
  • PLEASE get the eaqualizer on Android to the Apple products as well!! For us people with more interest in sound, it is really useful!! Thanks on advance
  • CallMeVitor
  • Regular
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Volume button and Hold to Preview not working in 1.4.1 - iPhone 5

Since the 1.4.1 update in Spotify app, I am seeing 2 issues in iPhone 5: 1) The volume button does not work at all. When I click it, the whole screen gets dimmed but no volume bar / AirPlay controls appear, so I am unable to change the volume or swit...

  • Casual Listener
  • Since the 1.4.1 update in Spotify app, I am seeing 2 issues in iPhone 5:   1) The volume button does not work at all.  When I click it, the whole screen gets dimmed but no volume bar / ...
  • sarge_in
  • Casual Listener
  • 1129 Views
  • 2 replies
  • 0 likes
  • hold
    preview
    volume
  • 1129 Views
  • 2 replies
  • 0 likes

Solved!! 2 devices

Hi I have an iphone 5 and samsung note tablet if I download spotify on both and set up 1 premium account can I sync both devices to the same account as sometimes I take phone out an other times I use tablet but want the same music on both

  • Casual Listener
  • Hi I have an iphone 5 and samsung note tablet if I download spotify on both and set up 1 premium account can I sync both devices to the same account as sometimes I take phone out an other times I use...
  • mrjarnisherwin
  • Casual Listener
  • 639 Views
  • 4 replies
  • 0 likes
  • 639 Views
  • 4 replies
  • 0 likes

Solved!! Sync stops for reason on iPad air

I've checked that other devices ain't using Spotify, keep touching the screen to keep it active, reactivated the app, reconnected to Wi-Fi...but it keeps stopping for no reason at all. It's just weird.

  • Casual Listener
  • I've checked that other devices ain't using Spotify, keep touching the screen to keep it active, reactivated the app, reconnected to Wi-Fi...but it keeps stopping for no reason at all. It's just weir...
  • user-removed
  • Not applicable
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

'Your Music' & Following Lists

Why is it that the artists I have on my 'Your Music' page and 'Following' do not match completely. Some artists only show up on the 'Your Music' page while others only show up on my 'Following' page. Is there a way to sync them so that each list is i...

  • Newbie
  • Why is it that the artists I have on my 'Your Music'  page and 'Following' do not match completely. Some artists only show up on the 'Your Music' page while others only show up on my 'Following'...
  • user-removed
  • Not applicable
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Is it possible to just randomly play songs from all my playlists?

I looked under radio stations and it has a bunch of artists with suggested tracks that are similar to all the artists in my playlists, but I want to play tracks randomly from all my playlists combined.

  • Roadie
  • I looked under radio stations and it has a bunch of artists with suggested tracks that are similar to all the artists in my playlists, but I want to play tracks randomly from all my playlists combine...
  • adisib
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • iPhone 5S
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Bigger queue button

Hi,It's so heart braking when I'm trying to add songs to the queue and I accidentally hit the song instead so it starts playing. It really beaks my heart and it so bad especially when you have friends listening to songs meanwhile you are trying to qu...

  • Newbie
  • Hi, It's so heart braking when I'm trying to add songs to the queue and I accidentally hit the song instead so it starts playing. It really beaks my heart and it so bad especially when you have frie...
  • Peter__
  • Community Legend
  • 752 Views
  • 1 replies
  • 1 likes
  • queue
    UI
  • 752 Views
  • 1 replies
  • 1 likes

Solved!! premium not working on my android

Hi! I was playing songs in spotify on my mobile when it suddently stopped working offline. I have premium, but it says I can only play songs offline if I uppgrade to premium..what has happened? I use spotify on my samsung device every day, so I hope ...

  • Casual Listener
  • Hi! I was playing songs in spotify on my mobile when it suddently stopped working offline. I have premium, but it says I can only play songs offline if I uppgrade to premium..what has happened? I use...
  • kiskebisken
  • Casual Listener
  • 908 Views
  • 3 replies
  • 0 likes
  • 908 Views
  • 3 replies
  • 0 likes

Solved!! 802 Error Message - Sam Smith - In the Lonely Hour

Hey Spotify Peeps! I saved Sam Smith's album (In the Lonely Hour) when it came out (finally) and I'm getting an 802 error for all the songs now? I'm getting this error across all devices: PC/Windows 2007; iPhone 5S (latest iOS); iPad 3. What is the 8...

802_SamSmith.jpg
  • Newbie
  • Hey Spotify Peeps!   I saved Sam Smith's album (In the Lonely Hour) when it came out (finally) and I'm getting an 802 error for all the songs now?   I'm getting this error across al...
  • blake
  • Community Legend
  • 535 Views
  • 1 replies
  • 1 likes
  • 535 Views
  • 1 replies
  • 1 likes

Solved!! Can't synch to iPod 3rd generation

Hi, I have a premium subscription and love it. My big Samsung S3 is awkward in the gym so I thought I could move my local Spotify songs to the iPod. I thought I could do this as long as the device connects to my Spotify account every 29 days. I've fo...

  • Casual Listener
  • Hi, I have a premium subscription and love it.  My big Samsung S3 is awkward in the gym so I thought I could move my local Spotify songs to the iPod.  I thought I could do this as long as t...
  • mespey
  • Casual Listener
  • 15185 Views
  • 13 replies
  • 0 likes
  • 15185 Views
  • 13 replies
  • 0 likes

Solved!! Your Music disappeared except for Followed artists & playlists

About a week ago, my saved music disappeared from my phone, with the exception of my followed artists and the music in my playlists. All the music is still on the desktop version.

  • Regular
  • About a week ago, my saved music disappeared from my phone, with the exception of my followed artists and the music in my playlists. All the music is still on the desktop version.  
  • johnwdickenson
  • Regular
  • 647 Views
  • 2 replies
  • 0 likes
  • 647 Views
  • 2 replies
  • 0 likes

Inbox not working on iphone 5

Hi, Since November, I don't get any new message in Spotify-iphone's inbox. Nevertheless, I do receive them properly on the Spotify-Desktop's (iMac) inbox. I would appreciate any help. I'd like to manage the messages from iOS. Thanks in advance, Enriq...

  • Newbie
  • Hi,    Since November, I don't get any new message in Spotify-iphone's inbox. Nevertheless, I do receive them properly on the Spotify-Desktop's (iMac) inbox.    I would ap...
  • Isabella_Boo
  • Newbie
  • 1391 Views
  • 2 replies
  • 0 likes
  • 1391 Views
  • 2 replies
  • 0 likes

Solved!! "Undoing" High Quality Offline Sync

So like a complete goober, I thought I'd have enough space on my 4s to sync my offline songs at the extreme quality (I have about 600 songs). I was wrong and it ran out of space. So when I went back to change the sync quality to a lower setting, high...

  • Casual Listener
  • So like a complete goober, I thought I'd have enough space on my 4s to sync my offline songs at the extreme quality (I have about 600 songs). I was wrong and it ran out of space. So when I went back ...
  • blake
  • Community Legend
  • 4518 Views
  • 5 replies
  • 0 likes
  • extreme quality
    iOS
    iphone
    iphone4
    memory
    Premium
    Usage
  • 4518 Views
  • 5 replies
  • 0 likes

Solved!! Syncing my iPad Air playlist to my iPhone 4s ?

Hello all !New to spotify , get the gist of most of it but here's what I would like to do if possible. I have premium acct. I set up playlist on Iphone and have no trouble adding songs , but it would be much easier for me to create my playlist on my ...

  • Casual Listener
  • Hello all ! New to spotify , get the gist of most of it but here's what I would like to do if possible. I have premium acct. I set up playlist on Iphone and have no trouble adding songs , but ...
  • Thetaxman
  • Casual Listener
  • 3314 Views
  • 5 replies
  • 0 likes
  • 3314 Views
  • 5 replies
  • 0 likes

Joining playlists

Is there a way to add multiple songs from one playlist to another without doing it one at a time, or is there a way to add one whole playlist to another on iphone?

  • Casual Listener
  • Is there a way to add multiple songs from one playlist to another without doing it one at a time, or is there a way to add one whole playlist to another on iphone?
  • user-removed
  • Not applicable
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Help Unlinking My Local Files

I am trying to sync playlists to my iPhone. I'm running into a problem where certain songs won't sync because they are linked to a local folder. I've gone into my Local folder and have unlinked everything, but that didn't work. Any suggestions?

  • Newbie
  • I am trying to sync playlists to my iPhone. I'm running into a problem where certain songs won't sync because they are linked to a local folder. I've gone into my Local folder and have  unlinked...
  • jeremygoh
  • Community Legend
  • 1338 Views
  • 3 replies
  • 0 likes
  • 1338 Views
  • 3 replies
  • 0 likes