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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36688 Views
  • 15 replies
  • 36 likes
  • 36688 Views
  • 15 replies
  • 36 likes

Solved!! New Releases

Hi, since i guess 4 weeks my 'new' releases doesn't update anymore. Reinstalling the app did not work. Update Spotify did not work.. Please can someone help me? iPhone 5S Latest iOS Latest version Spotify Wow or is https://play.spotify.com/album/7zBQ...

  • Music Fan
  • Hi, since i guess 4 weeks my 'new' releases doesn't update anymore. Reinstalling the app did not work. Update Spotify did not work.. Please can someone help me?    iPhone 5S Latest iO...
  • sellinglennon
  • Music Fan
  • 3094 Views
  • 18 replies
  • 0 likes
  • 3094 Views
  • 18 replies
  • 0 likes

All I want to do is to shuffle System of a Down.

So I go to my music - starred - scroll up, and type in "system". I click a song I wanna play, and then go to press the shuffle button. Next thing I know the next song is NOT by System. In fact when I press back my search is no longer there. Apparentl...

  • Visitor
  • So I go to my music - starred - scroll up, and type in "system". I click a song I wanna play, and then go to press the shuffle button. Next thing I know the next song is NOT by System. In fact when I...
  • user-removed
  • Not applicable
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Solved!! The Adicts Album Fifth Overture labeled wrong

The songs in "The Adicts" album titled "fifth overture" are labeled wrong on my phone. I play "na na na na" and instead "going home" plays. Each song in the album is mislabeled. On my phone.

  • Newbie
  • The songs in "The Adicts" album titled "fifth overture" are labeled wrong on my phone. I play "na na na na" and instead "going home" plays. Each song in the album is mislabeled. On my phone.
  • blake
  • Community Legend
  • 686 Views
  • 1 replies
  • 0 likes
  • mislabeled
    or glitch
  • 686 Views
  • 1 replies
  • 0 likes

Discover content varries

Hey,Do you also experience a significant difference between the Discover content between the iOS app and your Windows desktop app?The music Spotify proposes on my desktop is great, on the iOS device it just sucks...Any ideas how to fix that?Johannes

  • Gig Goer
  • Hey, Do you also experience a significant difference between the Discover content between the iOS app and your Windows desktop app? The music Spotify proposes on my desktop is great, on the iOS...
  • StevenR
  • Roadie
  • 1128 Views
  • 8 replies
  • 0 likes
  • iOS
  • 1128 Views
  • 8 replies
  • 0 likes

IPad update issues

After the update today, I cannot scroll down the track lists of albums when in Landscape orientation. Additionally, the track lists in albums do not show whether a song has already been downloaded any more. It was bad enough that there haven't been a...

  • Casual Listener
  • After the update today, I cannot scroll down the track lists of albums when in Landscape orientation. Additionally, the track lists in albums do not show whether a song has already been downloaded an...
  • user-removed
  • Not applicable
  • 555 Views
  • 3 replies
  • 1 likes
  • 555 Views
  • 3 replies
  • 1 likes

my iphone wont update with all my songs

I am new to spotify and have the premium subscription. I have plowed my library on my mac and want to play it on my phone but the app I downloaded only has my playlists not my complete songs. How can I have my complete library with me mobile

  • Newbie
  • I am new to spotify and have the premium subscription. I have plowed my library on my mac and want to play it on my phone but the app I downloaded only has my playlists not my complete songs. &nbsp...
  • Peter__
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Spotify IOS App forgets my Log On??

Hi there, I am having an annoying issue with my spotify App on IOS. I am using Spotify Premium on my IPhone 5s (Version 7.0.6). When logging on to my premium account, Spotify signs me on, no problem so far. After a while (usually 3-7 days of usage) w...

  • Casual Listener
  • Hi there,   I am having an annoying issue with my spotify App on IOS. I am using Spotify Premium on my IPhone 5s (Version 7.0.6).   When logging on to my premium account, Spotify si...
  • Peter__
  • Community Legend
  • 313 Views
  • 4 replies
  • 1 likes
  • 313 Views
  • 4 replies
  • 1 likes

Problema con Spotify en el coche

Buenas! Les cuento, uso Spotify en mi Iphone 4 con iOS 7.1 y en el auto tengo una radio Pioneer con USB. Si conecto el teléfono y reproduzco música local o TuneIn funciona bien, pero al conectarlo e intentar reproducir música desde Spotify no lo hace...

  • Visitor
  • Buenas! Les cuento, uso Spotify en mi Iphone 4 con iOS 7.1 y en el auto tengo una radio Pioneer con USB. Si conecto el teléfono y reproduzco música local o TuneIn funciona bien, pero al conectarlo e ...
  • user-removed
  • Not applicable
  • 1039 Views
  • 2 replies
  • 0 likes
  • 1039 Views
  • 2 replies
  • 0 likes

Playlist 'Loading...' when opening app

HiOn both my devices (iPhone 5s & iPad Mini Retina) Spotify comes up with Loading... on all of my playlists that are not sync'd for offline.Having looked into this a bit i believe i may need to have my device list checked for corruptions? If it's not...

  • Regular
  • Hi On both my devices (iPhone 5s & iPad Mini Retina) Spotify comes up with Loading... on all of my playlists that are not sync'd for offline. Having looked into this a bit i believe i may n...
  • chasb73
  • Regular
  • 609 Views
  • 11 replies
  • 0 likes
  • 609 Views
  • 11 replies
  • 0 likes

HOW DO I DISCONNECT MY FACBOOK FROM SPOTIFY?!?

Im soo angry!! I have disconnected my facebook several times from spotify and vice versa. I log out and log in but when im online my stupid facebook is still connected!? I clearly went to Edit -> Preferences -> Social Networks -> Disconnect from face...

  • Newbie
  • Im soo angry!!   I have disconnected my facebook several times from spotify and vice versa. I log out and log in but when im online my stupid facebook is still connected!? I clearly went...
  • Joe
  • Community Legend
  • 1834 Views
  • 6 replies
  • 0 likes
  • 1834 Views
  • 6 replies
  • 0 likes

Feature Request: Sorting options for Your Music

On desktop, I use "Most Recent" for viewing artists and albums very frequently—especially if I add a few new artists during a discovery session and want to quickly revisit them later. In short: Please add a way to sort by Most Recent to Artist & Albu...

  • Regular
  • On desktop, I use "Most Recent" for viewing artists and albums very frequently—especially if I add a few new artists during a discovery session and want to quickly revisit them later. In short: &nb...
  • Merik
  • Community Legend
  • 649 Views
  • 1 replies
  • 2 likes
  • 649 Views
  • 1 replies
  • 2 likes

Song distortion with iPhone

All of my songs are distorted when playing through the dock on my iPhone 5. I have iOS 7.1.1 installed. It sounds similar to when the volume level is too loud (pre-amped) before going into the dock. Music sounds AWFUL and I can't stand listening to i...

  • Casual Listener
  • All of my songs are distorted when playing through the dock on my iPhone 5. I have iOS 7.1.1 installed.    It sounds similar to when the volume level is too loud (pre-amped) before goin...
  • aaaggg
  • Casual Listener
  • 1072 Views
  • 5 replies
  • 0 likes
  • 1072 Views
  • 5 replies
  • 0 likes

Release Notes - Spotify for iOS 1.2.0

iOS Release Notes What's new in version 1.2.0 New: Want to sync all Your Music for offline listening? Just go to the Songs tab. (Premium only) New: Works in new Ford models equipped with the next generation of Ford SYNC AppLink. Fixed: Crossfade work...

  • Spotify Legend
  • iOS Release Notes What's new in version 1.2.0 New: Want to sync all Your Music for offline listening? Just go to the Songs tab. (Premium only) New: Works in new Ford models equipped with...
  • cmonster
  • Roadie
  • 5932 Views
  • 33 replies
  • 0 likes
  • iOS
    Release Notes
  • 5932 Views
  • 33 replies
  • 0 likes

Title just starts in scan function

Hi, Spotify works on my notebook (windows), not on my iPad or iPhone. There the music stops after 3 sec, working neither on playlist nor radio. Sounds like a scan function, but I want to listen to the whole title without starting 60 times for 3 secon...

  • Newbie
  • Hi,   Spotify works on my notebook (windows), not on my iPad or iPhone. There the music stops after 3 sec, working neither on playlist nor radio. Sounds like a scan function, but I want to l...
  • user-removed
  • Not applicable
  • 637 Views
  • 2 replies
  • 0 likes
  • 637 Views
  • 2 replies
  • 0 likes

Solved!! Offline queue won't work iP5

I have premium account, latest iOS, nevest version on spotify and it gives an error when i try queue songs in offline mode:could not load tracks!Online mode queue works fine.Really annoying problem.Any solutions of that?

  • Newbie
  • I have premium account, latest iOS, nevest version on spotify and it gives an error when i try queue songs in offline mode: could not load tracks! Online mode queue works fine. Really annoying...
  • jeremygoh
  • Community Legend
  • 636 Views
  • 2 replies
  • 0 likes
  • 636 Views
  • 2 replies
  • 0 likes

Solved!! iOS App : How to access the queue while playing

Hi, I'm new to the app, I have found how to put new songs in the queue list, but how can I access the queue and manage it in the app on the Iphone ? On the windows desktop app, there is an icon to access it, on the web player as well, but in the ios ...

  • Music Fan
  • Hi,   I'm new to the app, I have found how to put new songs in the queue list, but how can I access the queue and manage it in the app on the Iphone ?   On the windows desktop app, ...
  • user-removed
  • Not applicable
  • 1363 Views
  • 1 replies
  • 2 likes
  • 1363 Views
  • 1 replies
  • 2 likes

Keep losing starred tracks

Using Spotify desktop, I copied some of my songs to 'Starred'. When I opened the application on my iPod a few hours later, I noticed there were no starred songs. I have just gone back on to the desktop version and it says "Your starred playlist is em...

  • Regular
  • Using Spotify desktop, I copied some of my songs to 'Starred'. When I opened the application on my iPod a few hours later, I noticed there were no starred songs. I have just gone back on to the deskt...
  • user-removed
  • Not applicable
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Solved!! Save and Menu buttons buttons too small

Is there any plan to increase the size of the Save and Menu touch areas when you're on the track screen? It can sometimes take a few presses to actually press the save or menu buttons since they're so tiny compared to everything else.

  • Newbie
  • Is there any plan to increase the size of the Save and Menu touch areas when you're on the track screen?  It can sometimes take a few presses to actually press the save or menu buttons since the...
  • jeremygoh
  • Community Legend
  • 781 Views
  • 3 replies
  • 5 likes
  • 781 Views
  • 3 replies
  • 5 likes

Upgrade pop up keeps showing up before log in

Everytime I open spotify on my iphone 5, a pop up telling me that I can listen to music offline if I upgrade (i'm a still a spotify free user) keeps showing up. I have to press the "ok, got it" button several times before it really goes away. I under...

  • Newbie
  • Everytime I open spotify on my iphone 5, a pop up telling me that I can listen to music offline if I upgrade (i'm a still a spotify free user) keeps showing up. I have to press the  "ok, got it"...
  • jeremygoh
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes