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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36675 Views
  • 15 replies
  • 36 likes
  • 36675 Views
  • 15 replies
  • 36 likes

Solved!! Your music: feature unavailible on iPad

I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC.It looks just like it did before the update. A friend of mine has this feature on his iPad. I've ...

  • Casual Listener
  • I have updated to the latest version on both iPhone, iPad and PC, but the "your music" feature is not availible on iPad, although it is on iPhone and PC. It looks just like it did before the update....
  • cmonster
  • Roadie
  • 759 Views
  • 5 replies
  • 1 likes
  • 759 Views
  • 5 replies
  • 1 likes

Solved!! using Spotify on iPhone 5

On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?

  • Casual Listener
  • On my iPad and Macbook, I can pull up any song and listen to it. But on my iPhone, I can't play specific songs. Why is it different?
  • blake
  • Community Legend
  • 625 Views
  • 4 replies
  • 0 likes
  • 625 Views
  • 4 replies
  • 0 likes

Solved!! Saved Album track order

Hi! After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least one particular album, the track order of that album is wrong! ...

  • Casual Listener
  • Hi!   After the introduction of the "My Music" functionality, I started deleting playlist of complete albums and saved those albums instead. However, I have found that while saving at least ...
  • sancho
  • Casual Listener
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Two users sharing one account & better help support

My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?

  • Visitor
  • My daughter and i have a shared account, but when she wants to listen she "kicks" me off and I can't listen. What do I do?
  • user-removed
  • Not applicable
  • 910 Views
  • 2 replies
  • 0 likes
  • 910 Views
  • 2 replies
  • 0 likes

Internet Usage

Hi all,I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded the majority of my songs onto my iPhone 5 (I think), but I s...

  • Newbie
  • Hi all, I'm fairly new to Spotify, and I need a few things clarified because apparently Spotify doesn't have a customer service number I can reach. I have Spotify premium and have downloaded t...
  • Liam
  • Community Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Offline playlist won't sync to iphone, but works on ipad..

Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have checked our ipad and here i works fine.UPDATE !!!Problem...

  • Casual Listener
  • Hi I have an iphone 4's iOS version 7.11 My spotify playlist won't sync to my iphone. I have tried to delete and reinstall the app Make a hard reset on my phone But still Got the problem I have check...
  • Simsada
  • Casual Listener
  • 1542 Views
  • 3 replies
  • 0 likes
  • 1542 Views
  • 3 replies
  • 0 likes

Some Available Songs/Tracks Won't Play

I have the spotify app for the iphone and on my playlist there are a number of songs that just dont play while others do. Anyone have an idea why certain songs dont play on the iphone yet everysong on the playlist plays on the PC???

  • Casual Listener
  • I have the spotify app for the iphone and on my playlist there are a number of songs that just dont play while others do. Anyone have an idea why certain songs dont play on the iphone yet everysong o...
  • gregi87
  • Casual Listener
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Spotify Mobile will only sync certain local files

I just downloaded an album off iTunes that I want to listen to on Spotify, but only 1 of the 26 songs will actually play on Spotify Mobile. All of the songs will play on Spotify on my computer, but not on my iPod Touch. I've reinstalled Spotify on bo...

  • Casual Listener
  • I just downloaded an album off iTunes that I want to listen to on Spotify, but only 1 of the 26 songs will actually play on Spotify Mobile. All of the songs will play on Spotify on my computer, but n...
  • Joe
  • Community Legend
  • 885 Views
  • 5 replies
  • 0 likes
  • 885 Views
  • 5 replies
  • 0 likes

Spotify Free Trial on Sprint mobile phone

I recently signed up for spotify and stupid of me, I clicked to start a premium free trial on my phone. It didn't ask for any card registry or anything so I'm concerned that it will charge on my phone account after the premium free trial is over. Wha...

  • Newbie
  • I recently signed up for spotify and stupid of me, I clicked to start a premium free trial on my phone. It didn't ask for any card registry or anything so I'm concerned that it will charge on my ph...
  • Joe
  • Community Legend
  • 1043 Views
  • 1 replies
  • 0 likes
  • 1043 Views
  • 1 replies
  • 0 likes

Solved!! Sync saved artist/album to iPhone

I really like the feature that I can just click SAVE on an album, and Spotify puts that in my library to come back to. Is there a way to sync these to my phone? I have the premium subscription, so I download playlists so I can be offline and not use ...

  • Regular
  • I really like the feature that I can just click SAVE on an album, and Spotify puts that in my library to come back to.  Is there a way to sync these to my phone?  I have the premium subscri...
  • Joe
  • Community Legend
  • 2340 Views
  • 3 replies
  • 0 likes
  • 2340 Views
  • 3 replies
  • 0 likes

I paid for premium a month ago and still havent upgraded

I have deleted the app , logged in and out , and i still havent gotton my premium please any help?

  • Casual Listener
  • I have deleted the app , logged in and out , and i still havent gotton my premium please any help?
  • Joe
  • Community Legend
  • 765 Views
  • 4 replies
  • 0 likes
  • 765 Views
  • 4 replies
  • 0 likes

Downloading does not work

Hey guys,Allthough there is Storage available on My iPhone , spotify refuses to downoad Tracks. The Symbol stays grey, even when wifi is available. What am i doing wrong ?

  • Newbie
  • Hey guys, Allthough there is Storage available on My iPhone , spotify refuses to downoad Tracks. The Symbol stays grey, even when wifi is available. What am i doing wrong ?
  • Joe
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Queue on iPhone

Hello Spotify, I have seen on my fathers iPhone that he has the ability to see his queue on Spotify, then I immediatly checked my own Spotify and found out that I havent...? Why?

  • Newbie
  • Hello Spotify, I have seen on my fathers iPhone that he has the ability to see his queue on Spotify, then I immediatly checked my own Spotify and found out that I havent...? Why?
  • longwayround
  • Regular
  • 1210 Views
  • 9 replies
  • 0 likes
  • 1210 Views
  • 9 replies
  • 0 likes

I've been charged for a subscription to premium that i don't want!

Hey, i've recently done the 30 day free trial of spotify and it charged me the second it ran out for premium and i just cant afford to have been charged for it! is there any way i can get a refund or anything or should i just stick it out til my next...

  • Newbie
  • Hey, i've recently done the 30 day free trial of spotify and it charged me the second it ran out for premium and i just cant afford to have been charged for it! is there any way i can get a refund or...
  • Taylor
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 529 Views
  • 1 replies
  • 0 likes

iOS app temporarily hangs when app switching

DescriptionSwitching away from and back to the Spotify app causes it to freeze up of the interface for about 5-6 seconds each time. 1. Open Spotify on iPhone2. Goto a large playlist and play a track3. Double tap the home screen button and switch to a...

  • Regular
  • Description Switching away from and back to the Spotify app causes it to freeze up of the interface for about 5-6 seconds each time. 1. Open Spotify on iPhone 2. Goto a large playlist and play ...
  • Joes
  • Regular
  • 2701 Views
  • 4 replies
  • 0 likes
  • freeze
    hangs
    iphone 5
    switching
  • 2701 Views
  • 4 replies
  • 0 likes

iPad - Spotify delay when switching between apps

On my 3rd Gen iPad running iOS 7, there is a significant delay in the Spotify interface whenever I switch from another app into the iPad app. The music doesn't stop playing during this delay (about 2-3 seconds) but I can't interact with the Spotify a...

  • Newbie
  • On my 3rd Gen iPad running iOS 7, there is a significant delay in the Spotify interface whenever I switch from another app into the iPad app.  The music doesn't stop playing during this del...
  • smokeywisk
  • Music Fan
  • 934 Views
  • 3 replies
  • 0 likes
  • 934 Views
  • 3 replies
  • 0 likes

Playlists Won't load on iPhone 4 iOS 6

I have the latest version of the Spotify app on my iPhone 4 running the latest iOS 6 and none of my playlists will load on my iPhone. The playlists load perfectly on another iPod Touch that is also running iOS 6 and the latest version of the app but ...

  • Newbie
  • I have the latest version of the Spotify app on my iPhone 4 running the latest iOS 6 and none of my playlists will load on my iPhone. The playlists load perfectly on another iPod Touch that is also r...
  • Joe
  • Community Legend
  • 936 Views
  • 1 replies
  • 0 likes
  • iphone app
    Playlists
  • 936 Views
  • 1 replies
  • 0 likes

Cant select track I want to listen to

I have only had spotify for a about 2 weeks and today makes it one week since I have had this problem. I am unable to select any song that I was to hear no matter how many times I press the song on my Iphone. All I can do is press shuffle and it will...

  • Casual Listener
  • I have only had spotify for a about 2 weeks and today makes it one week since I have had this problem. I am unable to select any song that I was to hear no matter how many times I press the song on m...
  • Joe
  • Community Legend
  • 979 Views
  • 3 replies
  • 0 likes
  • Cant select my track
  • 979 Views
  • 3 replies
  • 0 likes

Solved!! How can I sync only local files?

When I select "Available Offline" Spotify then begins to download the songs, but I want it to copy them from my computer -- not re-download them all from the internet. Within the desktop version of Spotify, the playlsit is set to "Available Offline,"...

  • Music Fan
  • When I select "Available Offline" Spotify then begins to download the songs, but I want it to copy them from my computer -- not re-download them all from the internet.   Within the desktop v...
  • mblack101
  • Music Fan
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes