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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37002 Views

41 replies

10 likes

  • 37002 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102515 Views

115 replies

12 likes

Other
  • 102515 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1299 Views

0 replies

0 likes

iOS
  • 1299 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299087 Views

61 replies

16 likes

  • 299087 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125771 Views

19 replies

38 likes

  • 125771 Views
  • 19 replies
  • 38 likes

Paying for someone else's account

I'm paying for my friend Katy Gillespie's premium account after using the auto log into Facebook button (despite Katy not being logged in on my phone at the time). Please can I have this cancelled and refunded? I want my own account to be premium but...

Regular

I'm paying for my friend Katy Gillespie's premium account after using the auto log into Facebook button (despite Katy not being logged in on my phone at the time). Please can I have this cancelled an...

jeremygoh

Community Legend

1228 Views

4 replies

0 likes

  • 1228 Views
  • 4 replies
  • 0 likes

Solved!! Problems downloading playlists

After a thorough search through the forums I have followed all the advice but am still having problems. I would be hugely grateful if someone could point me in the right direction. I have used a template I found in a previous (old) thread to explain:...

Visitor

After a thorough search through the forums I have followed all the advice but am still having problems. I would be hugely grateful if someone could point me in the right direction. I have used a temp...

jeremygoh

Community Legend

10017 Views

12 replies

0 likes

Playlist download problem
  • 10017 Views
  • 12 replies
  • 0 likes

Solved!! Problem: Bad performance and battery drain

Hi Spotify.Since the last update to version 1.2.0.3344 I got some huge problems with the spotify-app for iOS.The app needs several seconds to respond to my inputs. Also my iPhone gets real hot and the battery drain is insane. Approximately I loose at...

Casual Listener

Hi Spotify. Since the last update to version 1.2.0.3344 I got some huge problems with the spotify-app for iOS. The app needs several seconds to respond to my inputs. Also my iPhone gets real hot an...

jeremygoh

Community Legend

11070 Views

9 replies

3 likes

  • 11070 Views
  • 9 replies
  • 3 likes

Spotify open (but not playing) on a connected device changes song

This issue is between iOS and Android, but the problem surfaces in iOS. I have an old Android device (Droid Incredible running an outdated version of CyanogenMod with the latest Spotify app) at home- as an old device, its entire purpose is as my home...

Newbie

This issue is between iOS and Android, but the problem surfaces in iOS.   I have an old Android device (Droid Incredible running an outdated version of CyanogenMod with the latest Spotify ap...

jeremygoh

Community Legend

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

Sync spotify playlist in iphone5

Is it possible to create a playlist in iTunes with songs from a playlist of Spotofi?

Newbie

Is it possible to create a playlist in iTunes with songs from a playlist of Spotofi?

jeremygoh

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

music wont stream on iPhone 4 with strong 3G signal

One of the reasons I decided to go with Premium is so that I could stream on 3G in the car and while walking. To date, I'm having nothing but trouble, particularly after the most recent update. I understand that I can store playlists for off-line lis...

Newbie

One of the reasons I decided to go with Premium is so that I could stream on 3G in the car and while walking. To date, I'm having nothing but trouble, particularly after the most recent update. I und...

jeremygoh

Community Legend

843 Views

2 replies

1 likes

  • 843 Views
  • 2 replies
  • 1 likes

Music Won't Stream on 3G

I have an iPhone 4S with 7.1.2 software and I can't stream music on 3G anymore. The song either doesn't start or if it does start then the song freezes after a few seconds. Never had this problem until about 2 weeks ago but now I can't play Spotify i...

Casual Listener

I have an iPhone 4S with 7.1.2 software and I can't stream music on 3G anymore. The song either doesn't start or if it does start then the song freezes after a few seconds.  Never had ...

jeremygoh

Community Legend

7289 Views

1 replies

0 likes

3G
bluetooth
freeze
Wi-Fi
won't play
  • 7289 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi.I want to get the premium version on Spotify but I''m in Romania so basically i can't because Spotify isn't official here.I'm asking if I change the region on App Store in US and then redeem a code,can i get the premium version?Because i saw that ...

Visitor

Hi.I want to get the premium version on Spotify but I''m in Romania so basically i can't because Spotify isn't official here.I'm asking if I change the region on App Store in US and then redeem a cod...

jeremygoh

Community Legend

906 Views

4 replies

0 likes

  • 906 Views
  • 4 replies
  • 0 likes

iPhone app crashes when local files synced from computer are played

iPhone Desription: iPhone 4S iOS 8.0 (12A4345d) Spotify App Version: 1.5.0.2728 Problem: About a month or two ago, I synced a few albums not in Spotify's collection to my Spotify on my computer. I also synced them to my phone through Spotify, in play...

Newbie

iPhone Desription: iPhone 4S iOS 8.0 (12A4345d) Spotify App Version: 1.5.0.2728 Problem: About a month or two ago, I synced a few albums not in Spotify's collection to my Spotify on my co...

jeremygoh

Community Legend

1171 Views

2 replies

0 likes

Crash
iOS 8
iphone
local files
local files sync
  • 1171 Views
  • 2 replies
  • 0 likes

Spotify won't fully download my offline music/now premium won't work on my ipod touch

I have been having multiple problems with spotify. 1. I changed debit cards and have a new number on my card and forgot to update spotify on that in the payment methods section (my bad) so premium was cut off from me yesterday. So I took care of busi...

Regular

I have been having multiple problems with spotify. 1. I changed debit cards and have a new number on my card and forgot to update spotify on that in the payment methods section (my bad) so premium wa...

kbrooksc

Community Legend

6574 Views

1 replies

0 likes

  • 6574 Views
  • 1 replies
  • 0 likes

No spotify in Nigerian app store

Hello, I'm in Nigeria and I cannot install the app on my iPad as it says the item is not available in the Nigerian store. Can you please make it available? And if it won't be, a direct link to install will be appreciated.

Newbie

Hello, I'm in Nigeria and I cannot install the app on my iPad as it says the item is not available in the Nigerian store. Can you please make it available? And if it won't be, a direct link to instal...

Josh

Community Legend

918 Views

1 replies

0 likes

  • 918 Views
  • 1 replies
  • 0 likes

Listening off line

Hi All, I'm new. I have premium and have the free app on my iPhone and it works great. I now have an iPod touch and loaded the free app onto it. Now I want to sync all 3 items (Mac Book Pro - with prem; my iPhone and iPod touch) My Ipod keeps telling...

Newbie

Hi All, I'm new.  I have premium and have the free app on my iPhone and it works great.  I now have an iPod touch and loaded the free app onto it.  Now I want to sync all 3 items (Mac ...

dinomight

Spotify Star

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Spotify linked to wrong Facebook

I am now paying for Katy Gillespie to use spotify premium despite her not being logged in on my phone at the time of using the auto connect to Facebook. I have been changed £9.99, please can this be cancelled or refunded as I wish my own account up b...

Regular

I am now paying for Katy Gillespie to use spotify premium despite her not being logged in on my phone at the time of using the auto connect to Facebook. I have been changed £9.99, please can this be ...

kbrooksc

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!! IPod Touch 2nd Gen Wedding DJ

Hi, First post so bare with! Ive had a Spotify premium account for a few years now, I listen to it everyday and as i'm getting married in 3 weeks I thought I save some money on a DJ and do the music myself! My venue has a full PA system so I'm going ...

Casual Listener

Hi,    First post so bare with!   Ive had a Spotify premium account for a few years now, I listen to it everyday and as i'm getting married in 3 weeks I thought I save some mon...

kbrooksc

Community Legend

961 Views

3 replies

0 likes

  • 961 Views
  • 3 replies
  • 0 likes

Download Settings

Is there a setting that will allow me to download playlists and songs only when WiFi is available? I have downloaded playlists to my phone but want to avoid data usage if I decide to make changes when WiFi is not available.

Casual Listener

Is there a setting that will allow me to download playlists and songs only when WiFi is available? I have downloaded playlists to my phone but want to avoid data usage if I decide to make changes whe...

kbrooksc

Community Legend

13283 Views

1 replies

1 likes

  • 13283 Views
  • 1 replies
  • 1 likes

Solved!! Clear Recent Searches Button Hidden by Now Playing Banner

In the search pane, I have a list with about 20 recent searches. I want to clear the list, but when I scroll to the bottom the "Clear Recent Searches" button is hidden by the Now Playing banner at the bottom (the banner that shows the album art, song...

Casual Listener

In the search pane, I have a list with about 20 recent searches. I want to clear the list, but when I scroll to the bottom the "Clear Recent Searches" button is hidden by the Now Playing banner at th...

pumrum

Casual Listener

31585 Views

2 replies

1 likes

  • 31585 Views
  • 2 replies
  • 1 likes

songs randomly stop syncing in offline mode (iPhone 5s)

Ive read through a lot of these posts so let me tell you my issue and then what I've already tried... Issue: Songs\Playlists will be sync'd. Many times I can add new songs to the sync'd playlist and the new songs will sync as they should. but occassi...

Newbie

Ive read through a lot of these posts so let me tell you my issue and then what I've already tried...   Issue: Songs\Playlists will be sync'd. Many times I can add new songs to the sync'd pl...

kbrooksc

Community Legend

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Sync songs from spotify to ipod (not local files)

I was wondering if you could sync songs from the playlists you make on spotify to an ipod. If so (which i'm sur you can) can you walk my through the process. thanks.

Casual Listener

I was wondering if you could sync songs from the playlists you make on spotify to an ipod. If so (which i'm sur you can) can you walk my through the process. thanks.

kbrooksc

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Only syncs local files

Hi, I'm new to Spotify Premium but I was under the impression that once you've added songs, you can then sync them to your ipod. After restoring my nano to factory settings, setting a playlist to available offline, and then syncing this playlist to m...

Casual Listener

Hi, I'm new to Spotify Premium but I was under the impression that once you've added songs, you can then sync them to your ipod. After restoring my nano to factory settings, setting a playlist to ava...

Silby

Casual Listener

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes