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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36840 Views
  • 15 replies
  • 36 likes
  • 36840 Views
  • 15 replies
  • 36 likes

Downloaded tracks won't sync to iPhone 5S

Hello all you wonderful Spotify-geeks! I'm in no way new to Spotify, I've just run into a very annoying problem. Last week I upgraded my iPhone 4 to an iPhone 5S and the first thing I did was to install the Spotify (I've always had Premium) app like ...

  • Regular
  • Hello all you wonderful Spotify-geeks!   I'm in no way new to Spotify, I've just run into a very annoying problem.   Last week I upgraded my iPhone 4 to an iPhone 5S and the first t...
  • Anne1990
  • Regular
  • 865 Views
  • 12 replies
  • 0 likes
  • 865 Views
  • 12 replies
  • 0 likes

Access to contacts on iPhone

Hello My wife is trying to share a playlist with me, however when she clicks to share via spotify, there are no contacts showing. Is there anyway of importing the contacts into Spotify or does it recognise contacts that also have Spotify accounts? Ch...

  • Newbie
  • Hello    My wife is trying to share a playlist with me, however when she clicks to share via spotify, there are no contacts showing.    Is there anyway of importing the co...
  • Peter__
  • Community Legend
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Entire album download

Can someone please educate me on how to download an entire album at one time rather than downloading all the singles individually for a particular album? In advance, thank you for the help.

  • Casual Listener
  • Can someone please educate me on how to download an entire album at one time rather than downloading all the singles individually for a particular album? In advance, thank you for the help.
  • dinomight
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Spotify IOS latest update still not working!

I've been a premium spotifty user since 2011 and have loved it ever since, but since the new UI upgrade it has worked terribly on IOS, basically unusable. None of the updates or fixes, even the most recent one this month, have done anything to help. ...

  • Newbie
  • I've been a premium spotifty user since 2011 and have loved it ever since, but since the new UI upgrade it has worked terribly on IOS, basically unusable. None of the updates or fixes, even the most ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Find offline files

I'm a premium subscriber with iphone 5/ios 7. I have lots of playlists some on line others offline. If I'm off line what's the easiest way for me to find available songs to play?Is it possible to hide un available tracks in offline mode?

  • Newbie
  • I'm a premium subscriber with iphone 5/ios 7. I have lots of playlists some on line others offline. If I'm off line what's the easiest way for me to find available songs to play? Is it po...
  • Joe
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Songs on wifi won't be available offline.

I'm on wifi and my songs are not downloading to my phone. Help please!!!

  • Casual Listener
  • I'm on wifi and my songs are not downloading to my phone. Help please!!!
  • Peter__
  • Community Legend
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Inbox - no names, just personal number

Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the sender's name. Is it just because my inbox is hudge an ...

  • Regular
  • Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the send...
  • Peter__
  • Community Legend
  • 961 Views
  • 5 replies
  • 5 likes
  • inbox
  • 961 Views
  • 5 replies
  • 5 likes

Ios 4 WiFi controlled.

Hi there everyone, this is my first post here in the community, but I've been using spotify since it was first released Well, I have an iphone 3G which I use as an iPod in my sony speaker. It works great with spotify, the only problem is that Since s...

  • Casual Listener
  • Hi there everyone, this is my first post here in the community, but I've been using spotify since it was first released 🙂 Well, I have an iphone 3G which I use as an iPod in my sony speaker. It w...
  • Summa
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Spotify Connect for iPhones

I had a question regarding Spotify connect. The information I read about the feature is that in order for it to turn on, the devices have to be on the same network. However, I gave my account info to a good friend who is overseas, stationed in Japan....

  • Newbie
  • I had a question regarding Spotify connect. The information I read about the feature is that in order for it to turn on, the devices have to be on the same network. However, I gave my account info to...
  • Summa
  • Roadie
  • 652 Views
  • 3 replies
  • 0 likes
  • iphone
    iphone 5
    multiple devices
    Spotify
  • 652 Views
  • 3 replies
  • 0 likes

Solved!! can someone please help me..

i acidently clicked the premium trial and its going to charge my dad, how can you canel it? can someone please help me!! and make it fast please!!

  • Casual Listener
  • i acidently clicked the premium trial and its going to charge my dad, how can you canel it? can someone please help me!! and make it fast please!!
  • PoohBear33
  • Casual Listener
  • 1892 Views
  • 5 replies
  • 0 likes
  • 1892 Views
  • 5 replies
  • 0 likes

Solved!! Few newbie questions..

Hey guys new to spotify, can't believe no ones told me bout this before! Loves it, recently bought a stereo for my car that allows my iPhone to connect to and reads out all the songs on there ect.. So perfect app for me really!! But I mainly use this...

  • Casual Listener
  • Hey guys new to spotify, can't believe no ones told me bout this before! Loves it, recently bought a stereo for my car that allows my iPhone to connect to and reads out all the songs on there ect.. S...
  • Blazer89
  • Casual Listener
  • 768 Views
  • 3 replies
  • 0 likes
  • Help
    new
  • 768 Views
  • 3 replies
  • 0 likes

Re: Can't play playlist or any songs offline - no green arrow, no songs, nothing

I have a premium account and I can't play my songs offline. The whole point of paying $$ to have a premium account. I followed the instructions for playing songs offline but it's not working. First, there is no green arrow no matter what I do, just a...

  • Newbie
  • I have a premium account and I can't play my songs offline.  The whole point of paying $$ to have a premium account.  I followed the instructions for playing songs offline but it's not work...
  • jeremygoh
  • Community Legend
  • 2132 Views
  • 2 replies
  • 0 likes
  • 2132 Views
  • 2 replies
  • 0 likes

Solved!! Problem playing songs in order when multiple CDs

Hi ! I have recently discovered Spotify and so far it is great but... I am listing to a lot of classical music and a lot of multiple CDs albums. When I play them online or offline from my computer app, no problem. But when I play them from my iPhone ...

  • Casual Listener
  • Hi !    I have recently discovered Spotify and so far it is great but... I am listing to a lot of classical music and a lot of multiple CDs albums. When I play them online or offline ...
  • Peter__
  • Community Legend
  • 610 Views
  • 3 replies
  • 0 likes
  • 610 Views
  • 3 replies
  • 0 likes

Solved!! [iOS] Spotify freezes after phone call

I have an iPhone 5s on Verizon. The problem I'm noticing is that I'll be driving and listening to Spotify from my phone (connected 3.5mm to car) and a phone call will come in. After I hang up the phone, Spotify just freezes (can't hit play/pause, can...

  • Newbie
  • I have an iPhone 5s on Verizon.  The problem I'm noticing is that I'll be driving and listening to Spotify from my phone (connected 3.5mm to car) and a phone call will come in.  After I han...
  • blake
  • Community Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

UK FORD SYNC APPLINK - iPHONE 5

For those of you having trouble connecting Spotify to Sync Appllications on new Ford vehicles you will need to turn off Carpay in the iPhone settings. You can do this by gong to Settings>General>Restricitions and set Carplay to OFF. Once I did this I...

  • Newbie
  • For those of you having trouble connecting Spotify to Sync Appllications on new Ford vehicles you will need to turn off Carpay in the iPhone settings.    You can do this by gong to Sett...
  • 871 Views
  • 0 replies
  • 0 likes
  • 871 Views
  • 0 replies
  • 0 likes

Sprint Support

I am a Sprint Familly Plan member. I accepted the 6 Months trial offer effective May 14th 2014. It expired afer 30 days and Sprint Customer Service said that only Spotify can assist. Kindly assist.

  • Newbie
  • I am a Sprint Familly Plan member. I accepted the 6 Months trial offer effective May 14th 2014. It expired afer 30 days and Sprint Customer Service said that only Spotify can assist. Kindly assist.
  • Peter__
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify dosent find my ipod

My Ipod nano dosent show up under devices in spotify, nothing happens. It just continue to stands that I need to connect my Ipod even thougt I have connected it. I have tried everything which stands in this article: https://support.spotify.com/us/lea...

  • Casual Listener
  • My Ipod nano dosent show up under devices in spotify, nothing happens. It just continue to stands that I need to connect my Ipod even thougt I have connected it.   I have tried everything wh...
  • throwingrussin
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Music keeps buffering and Desktop interface incomplete

Hi, As of this moment, I am still monitoring Spotify for Desktop and for iOS. It happened a few hours ago while I am randomly listening to a few songs using my iPhone. After the first 5-10 seconds of any songs, it stops. Then you can't do anything. Y...

  • Gig Goer
  • Hi,   As of this moment, I am still monitoring Spotify for Desktop and for iOS. It happened a few hours ago while I am randomly listening to a few songs using my iPhone. After the first 5-10...
  • Peter__
  • Community Legend
  • 1080 Views
  • 3 replies
  • 0 likes
  • Buffering
    bug
    Desktop
    iOS
    network
    trouble
  • 1080 Views
  • 3 replies
  • 0 likes

Solved!! Playlists have disappeared from my iphone app

Hi Suddenly all my playlists have disappeared from my iphone app. I can see the playlists in my computer. I have tried to log off and log on again, delete the app and re-install, but nothing works. I am getting very frustrated. Can someone help?

  • Casual Listener
  • Hi   Suddenly all my playlists have disappeared from my iphone app.  I can see the playlists in my computer.  I have tried to log off and log on again, delete the app and re-instal...
  • hannasif
  • Casual Listener
  • 2016 Views
  • 2 replies
  • 0 likes
  • 2016 Views
  • 2 replies
  • 0 likes

Playlist Differences

So, what's the point in iOS for the starred playlist? Meaning, when I star a track, it does there however there is no way to reorder them in there. Regardless. What is the significance of the starred playlist versus a playlist you create yourself?als...

  • Music Fan
  • So, what's the point in iOS for the starred playlist? Meaning, when I star a track, it does there however there is no way to reorder them in there. Regardless. What is the significance of the starre...
  • Ringfinger
  • Music Fan
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes