Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230895 Views

53 replies

13 likes

  • 230895 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154290 Views

507 replies

108 likes

  • 154290 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107403 Views

19 replies

38 likes

  • 107403 Views
  • 19 replies
  • 38 likes

Multiple Album Versions

Even with the latest update to the iOS app, I am still not able to find the other versions of albums that have multiple versions... Am I missing something? I don't understand why when I pay for a premium account to be able to listen to what I want, I...

Newbie

Even with the latest update to the iOS app, I am still not able to find the other versions of albums that have multiple versions... Am I missing something? I don't understand why when I pay for a pre...

blahsi

Roadie

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

New App Opens In Portrait and does not default to Landscape

After the new update it loads in portrait and then quickly reverts to landscape (my preferred view). Prior to update it used to just load in landscape. Please fix so it defaults to the iPad view that is being used at the time and not portrait first, ...

Music Fan

After the new update it loads in portrait and then quickly reverts to landscape (my preferred view). Prior to update it used to just load in landscape. Please fix so it defaults to the iPad view th...

nickjrothwell

Music Fan

1094 Views

2 replies

0 likes

  • 1094 Views
  • 2 replies
  • 0 likes

Spotify constant crashes on iPhone 5S

Now I just thought before I start ranting I would point out that I do like the new style spotify has adapted and its new features. However, pretty much everytime I start the spotify app it immediatly crashes. I can no longer rely on my spotify, now I...

Music Fan

Now I just thought before I start ranting I would point out that I do like the new style spotify has adapted and its new features.   However, pretty much everytime I start the spotify app it...

BluePanda

Music Fan

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

No stream on iPad 2

Hi,I just started using spotify. Everything works great on my iPhone but nothing is streaming over my iPad 2 iOS 7.1If I click over a radio station sometimes I got the 3 point loading an sometimes the button just turn to the pause but nothing is play...

Casual Listener

Hi, I just started using spotify. Everything works great on my iPhone but nothing is streaming over my iPad 2 iOS 7.1 If I click over a radio station sometimes I got the 3 point loading an some...

Sgobin

Casual Listener

588 Views

2 replies

0 likes

  • 588 Views
  • 2 replies
  • 0 likes

Can't queue when in Offline mode on iPhone 4s

Since I upgraded to the latest Spotify release I can no longer queue songs when in offline mode. When I try to queue, I get the error message "Could Not Load Tracks. This track is currently unavaliable. Please try again later". I can change song in e...

Casual Listener

Since I upgraded to the latest Spotify release I can no longer queue songs when in offline mode. When I try to queue, I get the error message "Could Not Load Tracks. This track is currently unavali...

Peter__

Community Legend

1303 Views

5 replies

1 likes

  • 1303 Views
  • 5 replies
  • 1 likes

Spotify premium

Is there any way instead of paying monthly can I just buy the app for one price?

Newbie

Is there any way instead of paying monthly can I just buy the app for one price?

Peter__

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Why does my spotify confine to pause after 10 - 15 secs

My spotify will pause all songs streams and Downloads after 10 - 15 seconds. I have restarted, full shutdown and reinstalled. It has happened over the past three days. Is this the new update. Unusable over the past three days!

Newbie

My spotify will pause all songs streams and Downloads after 10 - 15 seconds. I have restarted, full shutdown and reinstalled. It has happened over the past three days. Is this the new update. Unusabl...

618 Views

0 replies

1 likes

  • 618 Views
  • 0 replies
  • 1 likes

Can only shuffle playlist and not choose my own music that I want to listen to from my own playlists

I can only shuffle play and cannot pick my own music from my playlists that I want to listen to. I've tried uninstalling and reinstalling and tried using my account on another device.

Newbie

I can only shuffle play and cannot pick my own music from my playlists that I want to listen to. I've tried uninstalling and reinstalling and tried using my account on another device.

247man

Newbie

933 Views

3 replies

0 likes

  • 933 Views
  • 3 replies
  • 0 likes

How to export playlist text from Spotify to itunes ?

hi can anyone help i have paid for the premium spotify i can get the title of the song into itunes but no song appears and of course it wont play any suggestions thanks phil

Newbie

hi can anyone help i have paid for the premium spotify i can get the title of the song into itunes but no song appears and of course it wont play any suggestions  thanks  phil

582 Views

0 replies

0 likes

  • 582 Views
  • 0 replies
  • 0 likes

Can't select tracks I want to listen to.

I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm in Belize but pay for Spotify because of the ease w...

Casual Listener

I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm ...

MattSuda

Spotify Star

2504 Views

6 replies

0 likes

Bug Playlist
Can't select music
  • 2504 Views
  • 6 replies
  • 0 likes

Solved!! Will I be charged after my free 7 day trial?

Hi, today, i accidentally clicked "Free trial" on spotify, so now, I'm hooked up with premium for 7 days. I'm afraid I will get charged after the 7 day trial has ended, even though I haven't entered in credit card details. Is it still possible i will...

Casual Listener

Hi, today, i accidentally clicked "Free trial" on spotify, so now, I'm hooked up with premium for 7 days. I'm afraid I will get charged after the 7 day trial has ended, even though I haven't entered...

osornios

Spotify Star

301461 Views

140 replies

7 likes

  • 301461 Views
  • 140 replies
  • 7 likes

How to play music on Spotify using fifth generation iPod Touch

Hello. I have a fifth generation iPod Touch that I have Spotify installed on. I tap the name of a song to play it, but it won't play. I also have Spotify installed on my iPad Air. When I tap that same song, the song begins to play. Why will it not pl...

Casual Listener

Hello.  I have a fifth generation iPod Touch that I have Spotify installed on.  I tap the name of a song to play it, but it won't play.  I also have Spotify installed on my iPad Air. &...

C4R3K85

Casual Listener

588 Views

2 replies

0 likes

  • 588 Views
  • 2 replies
  • 0 likes

Solved!! Why I can't see My Music on an ipad??

Last spotify update is awesome with My music feature (albums, similar to a cd library on a room!). But I wonder why this feature is not showed on an ipad...

Music Fan

Last spotify update is awesome with My music feature (albums, similar to a cd library on a room!). But I wonder why this feature is not showed on an ipad...

Arsenal-rule

Roadie

48576 Views

149 replies

23 likes

  • 48576 Views
  • 149 replies
  • 23 likes

Where are the stars?

I used to use stars to mark songs that I wanted to delete from a playlist when listening from my iPod. Now i can't find stars anymore. Basically i was starring albums and adding them to playlists, then while listening on my iPod if i didn't like a so...

Roadie

I used to use stars to mark songs that I wanted to delete from a playlist when listening from my iPod. Now i can't find stars anymore. Basically i was starring albums and adding them to playlists, ...

kbrooksc

Community Legend

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Can't login using 3G after having bought Premium

Hi! Yesterday I bought a Premium account, but I'm not able to login using 3G. If I use a Wi-Fi connection it functions correctly. These are my main problems: When I try to login with facebook, I get this error message: "error: com.facebook.sdk, 5" Wh...

Newbie

Hi!   Yesterday I bought a Premium account, but I'm not able to login using 3G. If I use a Wi-Fi connection it functions correctly.   These are my main problems:   When I...

Peter__

Community Legend

1604 Views

2 replies

0 likes

  • 1604 Views
  • 2 replies
  • 0 likes

Solved!! Bluetooth functionality in Spotify App update missing?

I used to use bt in-app to stream music to jambox but, in the update, the icon to do this seems to have dissapeared. Am I missing something? Running latest iOS on iPhone4. Thanks in advance.

Casual Listener

I used to use bt in-app to stream music to jambox but, in the update, the icon to do this seems to have dissapeared.  Am I missing something?  Running latest iOS on iPhone4.  Thanks in...

kbrooksc

Community Legend

1020 Views

3 replies

0 likes

bluetooth
  • 1020 Views
  • 3 replies
  • 0 likes

iPad Air 128GB not all Playlists offline available

Hello. i have 5 playlists: Metall: 3700 songs Trance: 840 songs - offline available, all songs downloaded Trance 2: 340 songs - offline available, all songs downloaded Dance: 430 songs - offline available, all songs downloaded Blues: 380 songs - not ...

Casual Listener

Hello. i have 5 playlists:   Metall: 3700 songs Trance: 840 songs - offline available, all songs downloaded Trance 2: 340 songs - offline available, all songs downloaded Dance: 43...

X5_492_Neo

Casual Listener

584 Views

2 replies

0 likes

  • 584 Views
  • 2 replies
  • 0 likes

iPhone 5 not showing in devices

I've looked at all of the solutions and none of them have helped so far. I have tried toggling online/offline, I have tried turning off my firewall, i have tried hardwiring it to the p.c., I have tried restarting both the phone and my computer but no...

Newbie

I've looked at all of the solutions and none of them have helped so far. I have tried toggling online/offline, I have tried turning off my firewall, i have tried hardwiring it to the p.c., I have tri...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Solved!! does free version play playlists?

I noticed in my last upgrade in Spotify app (iOS) that my free version could play my playlist which was cool. It would insert other songs too but that's fine, most of what it played was from my playlist. Couple of days back, there has been another up...

Newbie

I noticed in my last upgrade in Spotify app (iOS) that my free version could play my playlist which was cool. It would insert other songs too but that's fine, most of what it played was from my playl...

Peter__

Community Legend

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Spotify is very slow and unresponsive

I use a 5G Ipod touch and and most of the time the app respondes veeeery slow, sometimes not at all. In example when clicking another song. It sucks because when I walk around town i often change songs and it has become a chore. Anyone else having th...

Regular

I use a 5G Ipod touch and and most of the time the app respondes veeeery slow, sometimes not at all. In example when clicking another song. It sucks because when I walk around town i often change son...

theducktheory

Regular

488 Views

2 replies

0 likes

  • 488 Views
  • 2 replies
  • 0 likes