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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30509 Views

40 replies

9 likes

  • 30509 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95082 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

993 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293796 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123729 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Suggested playlist for the day won't work !

I started to have this problem a few weeks ago. Everytime I chosse the browse option and try to access to one of the daily suggestions (shown in the attached picture), the playlist never appears (as shown in the second attached picture). This doesn't...

Newbie

I started to have this problem a few weeks ago. Everytime I chosse the browse option and try to access to one of the daily suggestions (shown in the attached picture), the playlist never appears (as&...

jeremygoh

Community Legend

371 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify is closing randomly on iPhone

At genuinely random times spotify crashes and when I click on the app again it goes back to a page I had on hours before. This happens a few times a day. I'm also new and in premium trial but am probably going to switch to actual premium after trial

Newbie

At genuinely random times spotify crashes and when I click on the app again it goes back to a page I had on hours before. This happens a few times a day. I'm also new and in premium trial but am prob...

jeremygoh

Community Legend

32578 Views

3 replies

0 likes

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HELP - URGENT!

So, I signed up for Spotify Premium and signing in through the website is perfectly fine. But then, as I try to sign in through the IOS app or the PC app ... it doesn't work. I gett the "Login Failed" error. AND YES, i made sure it was correct. I hea...

Casual Listener

So, I signed up for Spotify Premium and signing in through the website is perfectly fine. But then, as I try to sign in through the IOS app or the PC app ... it doesn't work. I gett the "Login Failed...

jeremygoh

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Premium works on computer not on iPhone

I just bought premium and I can't figure out how to get it on my iPhone app

Newbie

I just bought premium and I can't figure out how to get it on my iPhone app

kbrooksc

Community Legend

488 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify plays wrong song

Spotify Premium 1.5.0 iOS 7.1.2 Artist: Liars Album: WIXIW Track: #1, The Exact Color of Doubt When this track is played on iOS, track #4, "No.1 Against the Rush" from the same album is played instead. I have clean re-installed and that still has not...

Music Fan

Spotify Premium 1.5.0 iOS 7.1.2   Artist: Liars Album: WIXIW Track: #1, The Exact Color of Doubt   When this track is played on iOS, track #4, "No.1 Against the Rush...

rwkleinjr

Music Fan

952 Views

3 replies

0 likes

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Online mode while songs marked for offlne

I've been wondering about this. If I have all my music marked for offline playback, but Spotify is in online mode. Am I still using my data lines whether it be wifi or 4g? I been searching but cant find this answer. Does anyone know? Thanks -Evan

Casual Listener

I've been wondering about this.  If I have all my music marked for offline playback, but Spotify is in online mode.  Am I still using my data lines whether it be wifi or 4g?   I be...

dinomight

Spotify Star

483 Views

1 replies

0 likes

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  • 1 replies
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Extreme stream quality even when Normal is selected

I really love Spotify, but this bug is absolutely destroying my monthly data allotment. I was curious as to how I was blowing through gigs of data in a matter of days with my stream quality set to Normal. So, with that said, I did a little test and m...

Roadie

I really love Spotify, but this bug is absolutely destroying my monthly data allotment. I was curious as to how I was blowing through gigs of data in a matter of days with my stream quality set to No...

Macatron

Roadie

1327 Views

10 replies

0 likes

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  • 10 replies
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Solved!! Using Airplane mode and Offline Mode simultaneously?

Hey all, When using my iPhone in Airplane Mode, is it recommended to also use Spotify in Offline Mode to save battery because perhaps the app keeps looking for a connection? Thanks!

Visitor

Hey all,   When using my iPhone in Airplane Mode, is it recommended to also use Spotify in Offline Mode to save battery because perhaps the app keeps looking for a connection?   Tha...

user-removed

Not applicable

1312 Views

2 replies

0 likes

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Songs suddenly stop syncing to offline mode

I've made certain playlists available to play offline, spotify will start to sync them and then suddenly stops, I have tried deleting the app restarting my phone and downloading app again I have plenty of space on my iphone 5 and I have a premium acc...

Casual Listener

I've made certain playlists available to play offline, spotify will start to sync them and then suddenly stops, I have tried deleting the app restarting my phone and downloading app again I have plen...

jeremygoh

Community Legend

1775 Views

3 replies

0 likes

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  • 3 replies
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I downloaded spotify on my new iphone and now it wont open

I just got a new iphone and i downloaded all my apps on it. I downloaded spotify but it doesnt show up on my homepage. When i go to the app store it says its already installed but when i hit the open button, nothing happens. I cant uninstall it becau...

Casual Listener

I just got a new iphone and i downloaded all my apps on it. I downloaded spotify but it doesnt show up on my homepage. When i go to the app store it says its already installed but when i hit the open...

jeremygoh

Community Legend

468 Views

1 replies

0 likes

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  • 1 replies
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Used redeem code but premium doesn't work in the app

I used a redeem code to get Spotify premium for one month and when I go to account settings it says that I've been registered for Spotify premium, but when I go to the app it says I still need to get premium. I used the code I think about 12 hours ag...

Casual Listener

I used a redeem code to get Spotify premium for one month and when I go to account settings it says that I've been registered for Spotify premium, but when I go to the app it says I still need to get...

jeremygoh

Community Legend

791 Views

4 replies

0 likes

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  • 4 replies
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Spotify totally messed up suggestion

I just switched from MOG since beat acquired them and last fm since is dead and decided to give spotify a try. Really spotify really I start astral projection radio and pagan altar it recomands , jason fggot trulo, eminem wtf are you guys doing? I ha...

Gig Goer

I just switched from MOG  since beat acquired them and last fm since is dead and decided to give spotify a try.   Really spotify really I start astral projection radio and pagan altar&n...

jeremygoh

Community Legend

673 Views

2 replies

0 likes

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Solved!! Stops synching at 2 minutes

I am goin' on a trip tomorrow and I need to download music , right ? So I start downloang a playlist but after 2 minutes in locked mode it stops. Why ?!?!?! I mean I wanna sleep and let it download when I'm in never-neverland , I cant be on the phone...

Casual Listener

I am goin' on a trip tomorrow and I need to download music , right ? So I start downloang a playlist but after 2 minutes in locked mode it stops. Why ?!?!?! I mean I wanna sleep and let it download w...

jeremygoh

Community Legend

1206 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Change country from Australia to Canada - not working HELP ASAP!

I want to switch my country from Australia to my home country canada so I can use spotify.I am a Canadian citizen, born and raised and went travelling to Australia and opened up a spotify account there on my iPhone. When I returned to canada after 14...

Casual Listener

I want to switch my country from Australia to my home country canada so I can use spotify. I am a Canadian citizen, born and raised and went travelling to Australia and opened up a spotify accoun...

Jonahman10

Roadie

926 Views

3 replies

0 likes

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control my windows?

Its possible to control my spotify in windows from an Iphone? i have a premium account Thanks for the info

Newbie

Its possible to control my spotify in windows from an Iphone? i have a premium account   Thanks for the info 🙂

dinomight

Spotify Star

1143 Views

2 replies

0 likes

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  • 2 replies
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Premium not working

Mine is not working eighter. I payed for it like 20 mins ago. Still says i have Free account.

Newbie

Mine is not working eighter. I payed for it like 20 mins ago. Still says i have Free account.

jeremygoh

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

IOS 7 Lockscreen Controls

Hi there, For some reason, the Lockscreen controls aren't working for Spotify anymore, ever since updating to IOS 7. Does that happen to anyone else? (Unresponsive keys)

Casual Listener

Hi there, For some reason, the Lockscreen controls aren't working for Spotify anymore, ever since updating to IOS 7.   Does that happen to anyone else? (Unresponsive keys)  

jeremygoh

Community Legend

5864 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Soundrop App Technical support?

Does anyone know if there's a way to get in touch with the Soundrop app's technical support? The app constantly crashes which is extremely frustrating. The only reason I have Spotify premium is so I can use the Soundrop app on my phone, except it doe...

Gig Goer

Does anyone know if there's a way to get in touch with the Soundrop app's technical support? The app constantly crashes which is extremely frustrating. The only reason I have Spotify premium is so I ...

jeremygoh

Community Legend

689 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

all tracks desynchronize when i shut down the phone

Hello, I've been having a problem lately, every time i shut down the phone (or the phone dies because of zero battery) all my offline playlist get desynchronized and i am logged out of spotify. I travel a lot and sometimes i don't have a 3G internet ...

Casual Listener

Hello,   I've been having a problem lately, every time i shut down the phone (or the phone dies because of zero battery) all my offline playlist get desynchronized and i am logged out of spo...

jeremygoh

Community Legend

775 Views

3 replies

0 likes

  • 775 Views
  • 3 replies
  • 0 likes