Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
Hello. Yesterday I started using Spotify in my Iphone. I added about 10 tracks to "my music" and about 4 tracks to "playlist'. The "offline mode" is OFF in settings and in the "songs" menu. When I looked up at my apps usage in Iphone settings - Spoti...
Hi, I have a an ipod with the spotify app and 2 UEboon speakers that i use to listen to my music. Occassionally the music seems to jump for a second mid song and the volume difference between each song is huge so I am constantly adjusting the volume....
I have a Premium User on spotify and I can not run a song forward and backward through the lock screen It is in everyone like this?
Hi, have problems to play spotify from my ipad air to apple tv 3rd gen via airplay. After 1 or a few songs it disconnects from appletv. I still have full wifi connection. If I run other music apps and radiostations it works 100% . But spotify disconn...
how do i take songs from spotify and down load them to my computer
Hi everybody, I use the Spotify iPhone App and I have a Premium account. The way I use Spotify is: I make new playlists like "All Motörhead songs", put a lot of songs in those playlists, then download it all on my iPhone while I´m at home and while h...
I've tried relogging on both desktop and mobile and my music won't show up on my iphone. It shows up regularly on my desktop but when I open Spotify on my iPhone, nothing shows up. My username is numbers and I can't view my profile. Nothing works and...
I've logged in and logged out, I've hard restarted my phone and I've deleted and redownloaded the app but I still can't play my music. It even tells me I have 2 months of premium but still won't let me play songs. I don't understand. Help.
I'm wanting to sync some of my local files to my iPhone but I do not want to sync all of them because I do not have that much free space on my iPhone. Does anyone know if there's a way to select what local files you want to sync without syncing all o...
Why can't I play music on different devices at the same time.Do I need Sonos ?
I would really like to be able to go the playlist i am currently playing from. In the Android app it is possible by tapping in the top area shown here as a red rectangle. I think it should be this way on iOS too.
Hi All, to make it simple, I have premium on my iPhone. I made a playlist and made it avaliable Offline e.g. downloaded to the iPhone. I did this last week, so they have been offline on my iPhone for 8 days so far, I'm off to Canada for three weeks i...
How do i read my inbox in the latest version of spotify for iPhone? I can see a notification on the app icon indicating that i have messages. There's also an option to enable/disable push notifications for messages, but there seems to be no way to re...
Hello, I've downloaded playlists onto my ipad which I can play offline, these playlists are available on my phone online but not offline. They are just greyed off on my phone and say 'unable to play offline, need to go online. Even when I download pl...
I have an ipad 4 with spotify premium. It has more than the recommended amount of memory available and I am under my limit for the number of tracks I can download. On my iPhone 5 I have no issue toggling playlists for download but on my ipad there is...
hello, I request assistance in getting my music to sync to my iphone. I have checked available offline, but the music doesn't even start to download to my iphone. help is greatly appreciated. ps: i have space on my phone for the music to sync
I'm completely new to this stuff and don't quite understand it. Instead of using itunes and paying for each song for my ipod touch, can I just become a premium member on spotify and listen to my playlist/music offline on my ipod without needing itune...
I have a ipod 2nd generation and since 4 days spotify stops playing after 1 or 2 songs and the app closes totally I re-installed the app but that didn't work this is the app spotify for ios 4 what can I do to solve this, I can't upgrade my ipod softw...
I was a Spotify premium user. My credit card got stolen, so I had to enter the new card to be Premium user again. Spotify works well on the PC, but the ipod touch, which already have 15 playlist just keeps saying I need to become a premium member. I ...
Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits, titles...). It works, but then when I do a new se...