Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60744 Views
  • 16 replies
  • 37 likes
  • 60744 Views
  • 16 replies
  • 37 likes

ayudenme porfavor!!!!!

compre una tarjeta prepago, ya la registre y recibi codio de activacion por correo, el problema es que mi cuenta si hizo unlimited y no premium.............por favor alguien que me ayude a cambiar a premium no le entiendo, gracias

  • Newbie
  • compre una tarjeta prepago, ya la registre y recibi codio de activacion por correo, el problema es que mi cuenta si hizo unlimited y no premium.............por favor alguien que me ayude a cambiar a ...
  • Lukas1106
  • Newbie
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Solved!! syncing to an ipod classic

Is it possible to put the songs you download from spotify on a ipod classic?

  • Newbie
  • Is it possible to put the songs you download from spotify on a ipod classic?
  • Joe
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

[BUG] Recently Played Artists is empty

iPhone 4Spotify 0.9.0.8 Me > Recently Played Artists does not work nothing there at all ? (same with popular artist )

  • Roadie
  •   iPhone 4Spotify 0.9.0.8   Me > Recently Played Artists does not work nothing there at all ?   (same with popular artist )
  • SubzeroSC
  • Roadie
  • 1645 Views
  • 14 replies
  • 0 likes
  • 1645 Views
  • 14 replies
  • 0 likes

Solved!! Some albums will not sync via local files to iPhone 5

I recently tried to sync 3 albums to my iPhone 5 via local files and found that only one of them would sync properly. The albums I tried to sync were: In Rainbows by Radiohead The Eraser by Thom Yorke Amok by Atoms for Peace Only In Rainbows synced p...

  • Regular
  • I recently tried to sync 3 albums to my iPhone 5 via local files and found that only one of them would sync properly.   The albums I tried to sync were:   In Rainbows by Radiohead ...
  • darkplatypus
  • Regular
  • 2557 Views
  • 9 replies
  • 0 likes
  • atoms for peace
    iPhone 5S
    local files
    thom yorke
  • 2557 Views
  • 9 replies
  • 0 likes

IOS still cannot share tracks with spotify friends

Share option in IOS app still has a blank friends list. Facebook and Spotify users are not listing. This only works on the desktop app. I know this has been reported a number of times.

  • Casual Listener
  • Share option in IOS app still has a blank friends list. Facebook and Spotify users are not listing. This only works on the desktop app. I know this has been reported a number of times.
  • Peter__
  • Community Legend
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

How to Play Local Files with Spotify App

I found this post about how to do this https://support.spotify.com/us/learn-more/guides/#!/article/Listen-to-local-files but it has all kind of craziness about connecting with your desktop and syncing. Is there not just a simple way to play music fil...

  • Visitor
  • I found this post about how to do this https://support.spotify.com/us/learn-more/guides/#!/article/Listen-to-local-files   but it has all kind of craziness about connecting with your deskt...
  • Peter__
  • Community Legend
  • 3343 Views
  • 7 replies
  • 0 likes
  • 3343 Views
  • 7 replies
  • 0 likes

Upgrade to download this playlist: GOT IT bug

Every time the app is opened into a playlist for spotlight free I am forced to tap "GOT IT" about 15 times before I can access my shuffled playlist.

  • Newbie
  • Every time the app is opened into a playlist for spotlight free I am forced to tap "GOT IT" about 15 times before I can access my shuffled playlist.
  • Peter__
  • Community Legend
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Cannot make any music available offline

My Spotify has recently been updated on the iPhone to version 1.4.0.1334 and since then I cannot make any playlist or album available offline. When I click 'make available offline' the downward arrow next to each song appears but does not go green, s...

  • Newbie
  • My Spotify has recently been updated on the iPhone to version 1.4.0.1334 and since then I cannot make any playlist or album available offline. When I click 'make available offline' the downward arrow...
  • Peter__
  • Community Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Where is "My Music" on the iPad ?

Hi, I can't find My Music on the iPad. Its there on my iPhone. I understand developers are working on it. Any ETA ? You guys need help with the code ?

  • Newbie
  • Hi,   I can't find My Music on the iPad. Its there on my iPhone. I understand developers are working on it. Any ETA ? You guys need help with the code ?
  • NobNob
  • Music Fan
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

IPad version updates

When are you going to update the ipad version to get all the iphone/android features? I'm looking forward getting "My music" onthe ipad...

  • Newbie
  • When are you going to update the ipad version to get all the iphone/android features? I'm looking forward getting "My music" onthe ipad...
  • Lorenzo_NGG
  • Roadie
  • 1423 Views
  • 16 replies
  • 0 likes
  • 1423 Views
  • 16 replies
  • 0 likes

Spotify keeps crashing on new iOS 7.1 update

Can't even open it at all. Tried restarting and my Spotify is the newest version. What should I do

  • Newbie
  • Can't even open it at all. Tried restarting and my Spotify is the newest version. What should I do 😕
  • mattnighorn
  • Newbie
  • 4608 Views
  • 5 replies
  • 3 likes
  • 4608 Views
  • 5 replies
  • 3 likes

How many devices?

Is there a limit to the number of devices I can have connected to my Spotify account? I have it on my MacBook Pro and also on my iPhone, and I now want to add it to an iPod touch as well. Is this OK? Or is there a limit?

  • Regular
  • Is there a limit to the number of devices I can have connected to my Spotify account?  I have it on my MacBook Pro and also on my iPhone, and I now want to add it to an iPod touch as well. &nbsp...
  • Peter__
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! New version 1.x is unusably slow (ios 7, iphone 5)

Update 4/24: New build 1.1.0.2549 seems to be available on the app store with an apology in the app description... I'm still testing it out but many users here report the problem is solved. Update 4/20: User named Matt Suda (mod?) has posted in this ...

  • Music Fan
  • Update 4/24: New build 1.1.0.2549 seems to be available on the app store with an apology in the app description... I'm still testing it out but many users here report the problem is solved.   ...
  • MariusMessiah
  • Music Fan
  • 23457 Views
  • 253 replies
  • 88 likes
  • 23457 Views
  • 253 replies
  • 88 likes

I need to resync EVERYTHING after turning phone off and on?!

I have an iPhone 5 with Spotify premium, and over the last 2 days, my phone was switched off twice. And twice I had to log myself back in to Spotify and had to resync EVERY SINGLE SONG! How do I prevent this?! I'm leaving for vacation in like an hour...

  • Visitor
  • I have an iPhone 5 with Spotify premium, and over the last 2 days, my phone was switched off twice. And twice I had to log myself back in to Spotify and had to resync EVERY SINGLE SONG! How do I prev...
  • Peter__
  • Community Legend
  • 703 Views
  • 2 replies
  • 0 likes
  • 703 Views
  • 2 replies
  • 0 likes

Track information over bluetooth connection - Audi MMI 3G Plus

Hello everyone, I recently rented an Audi A1 that allowed me to play Spotify through bluetooth and I also had the track information in the entertainment system screen. This was awesome and I thought it would be present to in my new Audi Q5, but in th...

  • Casual Listener
  • Hello everyone,   I recently rented an Audi A1 that allowed me to play Spotify through bluetooth and I also had the track information in the entertainment system screen. This was awesome and...
  • jeremygoh
  • Community Legend
  • 7918 Views
  • 9 replies
  • 2 likes
  • 7918 Views
  • 9 replies
  • 2 likes

Solved!! Re: How do I play a playlist?

Having the same problem with Spotify app on iPhone (free version)

  • Newbie
  • Having the same problem with Spotify app on iPhone (free version)
  • Joe
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! free spotify

Why i can't listen too free spotify they said it free but its have a cost it not right too say its free the...

  • Newbie
  • Why i can't listen too free spotify they said it free but its have a cost it not right too say its free the...
  • jeremygoh
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Solved!! Question about local files.

I've been trying to figure this out, as it's not specifically stated in the solutions... Can you not access your local files on Spotify offline even though their yours? (That's besides the fact that my Spotify spontaneously denied me access to all my...

  • Newbie
  • I've been trying to figure this out, as it's not specifically stated in the solutions... Can you not access your local files on Spotify offline even though their yours? (That's besides the fact that ...
  • trickykids
  • Casual Listener
  • 7212 Views
  • 11 replies
  • 0 likes
  • local files
    Offline Access
    synchronization
  • 7212 Views
  • 11 replies
  • 0 likes

Tidying up my playlists

I have spent the last few hours editing & generally tidying up my playlists on the PC, putting them into new folders. At first, this was replicated on my iphone & ipad, but now I have finished, I can't get it to do the same on phone & ipad. Why?

  • Newbie
  • I have spent the last few hours editing & generally tidying up my playlists on the PC, putting them into new folders. At first, this was replicated on my iphone & ipad, but now I have finishe...
  • Joe
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Why does the music stop playing when going on home screen IOS, Iphone 5

Why does the music stop playing when going on home screen IOS, Iphone 5? this is absolutley terrible. Any idea how to fix this?

  • Newbie
  • Why does the music stop playing when going on home screen IOS, Iphone 5? this is absolutley terrible. Any idea how to fix this? 
  • Peter__
  • Community Legend
  • 2541 Views
  • 2 replies
  • 0 likes
  • 2541 Views
  • 2 replies
  • 0 likes