Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 61033 Views
  • 16 replies
  • 37 likes
  • 61033 Views
  • 16 replies
  • 37 likes

Why does the music stop playing when going on home screen IOS, Iphone 5

Why does the music stop playing when going on home screen IOS, Iphone 5? this is absolutley terrible. Any idea how to fix this?

  • Newbie
  • Why does the music stop playing when going on home screen IOS, Iphone 5? this is absolutley terrible. Any idea how to fix this? 
  • Peter__
  • Community Legend
  • 2541 Views
  • 2 replies
  • 0 likes
  • 2541 Views
  • 2 replies
  • 0 likes

local files not playing on ipod

I am having an issue playing local files on my ipod touch. In both online and offline mode they simply do not play, even if it says they are synched into the playlist. They work perfectly fine on my computer. It's super frustrating and I would apprec...

  • Casual Listener
  • I am having an issue playing local files on my ipod touch. In both online and offline mode they simply do not play, even if it says they are synched into the playlist. They work perfectly fine on my ...
  • Peter__
  • Community Legend
  • 487 Views
  • 6 replies
  • 0 likes
  • 487 Views
  • 6 replies
  • 0 likes

Solved!! IPad app not streaming, no error message

I have a premium account and have been using my iPad app successfully for a while now. It suddently stopped being able to stream any music. I can see the music, and I can click on it, but then it just will not play and there is no error message. Also...

  • Visitor
  • I have a premium account and have been using my iPad app successfully for a while now. It suddently stopped being able to stream any music. I can see the music, and I can click on it, but then it jus...
  • user-removed
  • Not applicable
  • 668 Views
  • 3 replies
  • 0 likes
  • 668 Views
  • 3 replies
  • 0 likes

Solved!! Spotify 1.1.0.2549 unresponsive after screen lock iPhone 4s

Hi! Spotify IOS app version 1.1.0.2549 is showing some annoying quirks for me. I have an iPhone 4s with IOS version 6.1.3 Play song -> Lock screen -> Unlock screen -> Spotify shows up instantly but is 100% unresponsive for about 10 seconds. Pause son...

  • Regular
  • Hi!    Spotify IOS app version 1.1.0.2549 is showing some annoying quirks for me.   I have an iPhone 4s with IOS version 6.1.3   Play song -> Lock screen ->...
  • user-removed
  • Not applicable
  • 2802 Views
  • 13 replies
  • 1 likes
  • 1.1.0.2549
    ios 6
    unresponsive
  • 2802 Views
  • 13 replies
  • 1 likes

making all artists available offline

Just got my spotify premium subscription. On the iOS app (iphone 5s) is there a way to make all artists available offline all at once or do i have to go through and click each individually? i have already made all songs available offline, but don't w...

  • Regular
  • Just got my spotify premium subscription. On the iOS app (iphone 5s) is there a way to make all artists available offline all at once or do i have to go through and click each individually? i have al...
  • jeremygoh
  • Community Legend
  • 2493 Views
  • 11 replies
  • 0 likes
  • 2493 Views
  • 11 replies
  • 0 likes

Discover tab and Your Music tab on iPad

Hey what are you waiting for implementing these two tabs on the iPad app? Is there any particular reason for not being there?

  • Regular
  • Hey what are you waiting for implementing these two tabs on the iPad app? Is there any particular reason for not being there?
  • orlandovitoj
  • Casual Listener
  • 787 Views
  • 6 replies
  • 1 likes
  • 787 Views
  • 6 replies
  • 1 likes

Spotify crashes when adding/removing/editing tracks from playlist on ipad

Running newest iOS update & newest version of a Spotify on my ipad 3. When attempting to add new songs to a playlist or edit (adjust song position) Spotify crashes. Have already tried rebooting ipad and have re-installed Spotify twice with no improve...

  • Casual Listener
  • Running newest iOS update & newest version of a Spotify on my ipad 3. When attempting to add new songs to a playlist or edit (adjust song position) Spotify crashes. Have already tried rebooting i...
  • jeremygoh
  • Community Legend
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Solved!! Making playlists private on iphone 5

Hi there I'm trying to make some playlists but want to keep them private until I'm ready. I know how to do this on a computer but I only have access to my phone and this will be the case for quite some time. I can't seem to find any option to change ...

  • Casual Listener
  • Hi there I'm trying to make some playlists but want to keep them private until I'm ready. I know how to do this on a computer but I only have access to my phone and this will be the case for quit...
  • Mjai
  • Casual Listener
  • 33729 Views
  • 3 replies
  • 0 likes
  • 33729 Views
  • 3 replies
  • 0 likes

Synchronizing music to offline too slow

I have a premium spotify account. It takes too long to synchronize to an offline status . Almost 5 minutes each song

  • Newbie
  • I have a premium spotify account. It takes too long to synchronize to an offline status . Almost 5 minutes each song
  • jeremygoh
  • Community Legend
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Spotify App on Ipod Touch Stops Working For No Reason

I have an Ipod Touch 4th gen. I have been using Spotify on it for a couple of years now with no problems. Now with the new version of Spotify, the app just shuts down in the middle of about the 3rd or 4th song and I have to open up the all all over a...

  • Casual Listener
  • I have an Ipod Touch 4th gen. I have been using Spotify on it for a couple of years now with no problems. Now with the new version of Spotify, the app just shuts down in the middle of about the 3rd o...
  • jeremygoh
  • Community Legend
  • 1557 Views
  • 9 replies
  • 0 likes
  • 1557 Views
  • 9 replies
  • 0 likes

Devices don't appear under "Devices", Local files won't sync

Devices are not showing up under "Device." Local tracks are no longer syncing for offline listening. I have Windows 7. I have an iPhone 4s. I have an iPod Touch 4. All of these worked fine together a month ago. Then suddenly, without any changes on m...

  • Regular
  • Devices are not showing up under "Device."   Local tracks are no longer syncing for offline listening.   I have Windows 7. I have an iPhone 4s. I have an iPod Touch 4.   All of t...
  • jeremygoh
  • Community Legend
  • 9366 Views
  • 18 replies
  • 1 likes
  • 9366 Views
  • 18 replies
  • 1 likes

The songs stops halfway through

The songs stops halfway through and more often than that. Not all the time, but most of the time. It has not been like this before, only long some time long time ago. (I use iPhone 3G. It never happens on my Macbook Air.)

  • Regular
  • The songs stops halfway through and more often than that. Not all the time, but most of the time. It has not been like this before, only long some time long time ago.   (I use iPhone 3G. It ...
  • jeremygoh
  • Community Legend
  • 787 Views
  • 2 replies
  • 0 likes
  • 787 Views
  • 2 replies
  • 0 likes

Solved!! Horrible update!! [0.9.1.230]

The latest version of Spotify app for iPhone is terrible!! Now whenever I search for a song I get a bunch of karaoke and cover versions instead of the real song I'm looking for!! The old style was much better where you could easily sort by artist, al...

  • Newbie
  • The latest version of Spotify app for iPhone is terrible!! Now whenever I search for a song I get a bunch of karaoke and cover versions instead of the real song I'm looking for!! The old style was m...
  • jeremygoh
  • Community Legend
  • 817 Views
  • 4 replies
  • 0 likes
  • Mac
  • 817 Views
  • 4 replies
  • 0 likes

NO CONNECTION AUDI AMI MMI AND IPHONE 5 WITH CABLE LIGHTING

Hello!! I have big problem with my audi!! it's impossible to running spotify with AMI MMI connected my iphone5 with Ami lighting cable. I don't know why. Exist a configuration for spotify on my car? via Bluetooh, via cable, via satellite....... the i...

  • Visitor
  • Hello!!   I have big problem with my audi!!   it's impossible to running spotify with AMI MMI connected my iphone5 with Ami lighting cable. I don't know why.   Exist a conf...
  • Peter__
  • Community Legend
  • 2646 Views
  • 1 replies
  • 0 likes
  • 2646 Views
  • 1 replies
  • 0 likes

"Your Music" artist tab album view

With the latest update it's great to finally see tracks separated by album instead of one long list. Am obvious improvement would be to make the albums " collapseable" so when we press artist tab we would see a list of albums only ready for us to bro...

  • Music Fan
  • With the latest update it's great to finally see tracks separated by album instead of one long list. Am obvious improvement would be to make the albums " collapseable" so when we press artist tab w...
  • Peter__
  • Community Legend
  • 512 Views
  • 4 replies
  • 0 likes
  • 512 Views
  • 4 replies
  • 0 likes

Updated Spotify App on IPhone but says I haven't and won't let me play music.

I have recently updated the spotify app on my iPhone, but when I try and play any of my playlists or music or go offline, it pops up saying I need to update to get these benefits! It works on another device I have it on but not my iPhone, it's suprem...

  • Casual Listener
  • I have recently updated the spotify app on my iPhone, but when I try and play any of my playlists or music or go offline, it pops up saying I need to update to get these benefits! It works on another...
  • Joe
  • Community Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Syncing playlists and songs to iPod for dummies?

HI, im having trouble getting mymusic from the playlists on my mac to my ipod nano 6th gen. I've restored the ipod and synced it with spotify and all that jazz but it only does my "local files" whatever that is and that seems to be all this old music...

  • Newbie
  • HI,  im having trouble getting mymusic from the playlists on my mac to my ipod nano 6th gen. I've restored the ipod and synced it with spotify and all that jazz but it only does my "local files...
  • Joe
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Premium account

I have an iphone, therefore you pay for your premium account through your itunes account. The question is that can you use premium account on 2 different spotify accounts while paying through the same itunes account? I wanted to know were it is more ...

  • Casual Listener
  • I have an iphone, therefore you pay for your premium account through your itunes account. The question is that can you use premium account on 2 different spotify accounts while paying through the sam...
  • Merik
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

He pagado y no soy premium.. Robo??

Haber si alguien me puede ayudar, he pagado y busco el código en los datos q he pagado y me sale q código incorrecto, intentó ponerme en contacto con spotify, y es imposible,

  • Newbie
  • Haber si alguien me puede ayudar, he pagado y busco el código en los datos q he pagado y me sale q código incorrecto, intentó ponerme en contacto con spotify, y es imposible,
  • Big_Game_James
  • Regular
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Solved!! Albums under Your Music - offline

So I've listened to a load of albums that Ive saved in the new Your Music section - made them off line so I can listen to them in the car. I'm currently using a 16gb iphone 5C so space is a premium, Ive now taken a bunch of albums back so they are no...

  • Visitor
  • So I've listened to a load of albums that Ive saved in the new Your Music section - made them off line so I can listen to them in the car. I'm currently using a 16gb iphone 5C so space is a premium, ...
  • user-removed
  • Not applicable
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes