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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62223 Views
  • 123 replies
  • 31 likes
  • 62223 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3038 Views
  • 0 replies
  • 4 likes
  • 3038 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11403 Views
  • 8 replies
  • 0 likes
  • 11403 Views
  • 8 replies
  • 0 likes

Playlist freezing and not playing

On my iPad one of my playlist keeps freezing. I can't scroll through the songs or skip, it won't let me do anything. Then it only plays one song from the playlist and stops. I've tried powering down my iPad but that doesn't work.

  • Casual Listener
  • On my iPad one of my playlist keeps freezing. I can't scroll through the songs or skip, it won't let me do anything. Then it only plays one song from the playlist and stops. I've tried powering do...
  • Jpinon28
  • Casual Listener
  • 774 Views
  • 4 replies
  • 1 likes
  • 774 Views
  • 4 replies
  • 1 likes

Recent playlists don't sync offline

For some days now my three newer playlist don't stay available offline even if I set them to be so. Each time I reopen spotify I have to do it again... most annoying!! Please fix it!!

  • Not applicable
  • For some days now my three newer playlist don't stay available offline even if I set them to be so. Each time I reopen spotify I have to do it again... most annoying!! Please fix it!!
  • Peter__
  • Community Legend
  • 187 Views
  • 2 replies
  • 1 likes
  • 187 Views
  • 2 replies
  • 1 likes

iPhone 4 not working with premium

Hi I have a spotify premium account that is used at my house in Logan. I'm in bountiful right now and whenever I log in to spotify on my iPhone and try to choose a song is tells me spotify premium is required. How do I fix this?

  • Newbie
  • Hi I have a spotify premium account that is used at my house in Logan. I'm in bountiful right now and whenever I log in to spotify on my iPhone and try to choose a song is tells me spotify premium is...
  • meahtenoha
  • Spotify
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Solved!! iPod Nano 7G

hey i'm going to buy a ipod nano 7g and i'm not sure if it works already with spotify. Does somebody know something about syncing it with spotify ?

  • Music Fan
  • hey i'm going to buy a ipod nano 7g and i'm not sure if it works already with spotify. Does somebody know something about syncing it with spotify ?
  • Joe
  • Community Legend
  • 5320 Views
  • 3 replies
  • 0 likes
  • 5320 Views
  • 3 replies
  • 0 likes

iPhone 5 not recognized in devices

I have an iPhone 5 iOS 6.1.4 and using a Macbook Air. I am a premium user. I have read all the support threads and none of the fixes seem to be working for me. I am connected on the same wifi, but the iphone will not show up under the devices tab on ...

  • Casual Listener
  • I have an iPhone 5 iOS 6.1.4 and using a Macbook Air. I am a premium user. I have read all the support threads and none of the fixes seem to be working for me. I am connected on the same wifi, bu...
  • Joe
  • Community Legend
  • 1629 Views
  • 4 replies
  • 1 likes
  • 1629 Views
  • 4 replies
  • 1 likes

Why does crossfade not work propperly on the IPhone 5 ?

It works only for some songs. In opposite it works very well on the PC. Is there any reason or will there be a fix of the problem ?

  • Casual Listener
  • It works only for some songs. In opposite it works very well on the PC. Is there any reason or will there be a fix of the problem ?
  • jc2656455
  • Newbie
  • 751 Views
  • 3 replies
  • 1 likes
  • 751 Views
  • 3 replies
  • 1 likes

Cannot sync local files from Spotify onto IPod

Hello. I am having serious trouble trying to sync my files onto my iPod. I have noted that only local files will sync because I have done the process before successfully, however I just got the 30-day free trial version of Spotify Premium which led m...

Apple 30-pin to USB Adapter
  • Casual Listener
  • Hello.  I am having serious trouble trying to sync my files onto my iPod.  I have noted that only local&...
  • HelpingHand2U
  • Casual Listener
  • 840 Views
  • 2 replies
  • 0 likes
  • 840 Views
  • 2 replies
  • 0 likes

offline lists not syncing

like many others, my offline playlists are suddenly not syncing on my phone. i've tried turning my phone off, closing the app, even uninstalling then reinstalling the app, closing the app on my computer to see if that was causing problems, etc. pleas...

  • Casual Listener
  • like many others, my offline playlists are suddenly not syncing on my phone. i've tried turning my phone off, closing the app, even uninstalling then reinstalling the app, closing the app on my compu...
  • Joe
  • Community Legend
  • 276 Views
  • 10 replies
  • 0 likes
  • 276 Views
  • 10 replies
  • 0 likes

Can't sync local files to iPhone

I'm having trouble getting local MP3 files on my laptop to sync onto my iPhone. The files play perfectly on Spotify on my laptop, but after sync when I try to play them on my iPhone I just get the notice saying "Track not synced". The strange thing i...

  • Newbie
  • I'm having trouble getting local MP3 files on my laptop to sync onto my iPhone.   The files play perfectly on Spotify on my laptop, but after sync when I try to play them on my iPhone I just...
  • Adam
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Premium not working on iphone

I have started a free spotify premium trial. It now says spotify premium on my windows laptop installation. However it try and play songs on my iPhone it says I do not have premium. Thanks, Simon user name: ziggy067

  • Not applicable
  • I have started a free spotify premium trial. It now says spotify premium on my windows laptop installation. However it try and play songs on my iPhone it says I do not have premium.   Th...
  • user-removed
  • Not applicable
  • 217 Views
  • 4 replies
  • 0 likes
  • 217 Views
  • 4 replies
  • 0 likes

Songs pause on Iphone - Premium user

OK so for the last week or so now out of the blue my songs playing on my iphone pause approximately twice during the duration of a song and i have to move it on a bit and press play to get it going again. Extemely annoying as I pay for premuium servi...

  • Casual Listener
  • OK so for the last week or so now out of the blue my songs playing on my iphone pause approximately twice during the duration of a song and i have to  move it on a bit and press play to get it g...
  • Stryder84
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • iphone
    iPhone 4S not working premium
  • 325 Views
  • 2 replies
  • 0 likes

Tracks keep stopping after 1,5 minutes - app, iphone, spotify premium

Hello, for two days now my spotify app has been stopping whenever i play a track after 1,5 minutes. I've reinstalled the complete app and still have the same issue, can anyone help solve this issue? (The version of the app is 0.6.4.2) This is very fr...

  • Newbie
  • Hello,  for two days now my spotify app has been stopping whenever i play a track after 1,5 minutes. I've reinstalled the complete app and still have the same issue, can anyone help solve this...
  • Adam
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Battery issue on iPhone 5

Dear All! I have my iPhone 5 about 6 month. For about 2 months I use Spotify Premium. I have about 300 songs stored in two playlists OFFLINE.After my battery lasts only for 4 hours, I have submitted my iPhone. Now I have received the replacement unit...

  • Newbie
  • Dear All!   I have my iPhone 5 about 6 month. For about 2 months I use Spotify Premium. I have about 300 songs stored in two playlists OFFLINE. After my battery lasts only for 4 hours, I ...
  • Adam
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

iPod Nano will only sync local files.

I have an 8GB iPod Nano and I am trying to put all of my Stared on there. I have 141 stared songs, so it should fit. But it will only sync my local files, which are 23 songs. What do I do?

  • Newbie
  • I have an 8GB iPod Nano and I am trying to put all of my Stared on there. I have 141 stared songs, so it should fit. But it will only sync my local files, which are 23 songs. What do I do?
  • Adam
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Songs will not download to offline

Hello, I seem to need some help. Recently (this happened a few weeks ago, but I can't remember how I fixed it...), whenever I "star" something on my iPod, it won't download for offline use. Sometimes, I will just get on Spotify, and it will suddenly ...

  • Casual Listener
  • Hello, I seem to need some help. Recently (this happened a few weeks ago, but I can't remember how I fixed it...), whenever I "star" something on my iPod, it won't download for offline use. Sometim...
  • Adam
  • Roadie
  • 1583 Views
  • 1 replies
  • 0 likes
  • 1583 Views
  • 1 replies
  • 0 likes

Spotify keeps randomly stopping on my iPod touch.

Spotify keeps stalling in my iPod touch. I've tried logging out and back I again but no better. Then tried deleting the App and reinstalling but now it's constantly trying to connect and I can't get any of my tracks. Can someone help me to resolve.

  • Casual Listener
  • Spotify keeps stalling in my iPod touch. I've tried logging out and back I again but no better. Then tried deleting the App and reinstalling but now it's constantly trying to connect and I can't get ...
  • meahtenoha
  • Spotify
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Can't download Spotify

Hi,Im trying To download the app from AppStore With My new iPad. But it wont start the download.I have been trying several times but it wont work at all.

  • Newbie
  • Hi, Im trying To download the app from AppStore With My new iPad. But it wont start the download. I have been trying several times but it wont work at all.
  • Naokere
  • Newbie
  • 3728 Views
  • 4 replies
  • 0 likes
  • 3728 Views
  • 4 replies
  • 0 likes

spotify keeps stopping randomly while playing on my phone

I have the iPhone 4S and it keeps stopping randomly while I'm playing it. My sister seems to think that it could possibly be because of the recent update. idk what to do about it so someone please help me!!!

  • Newbie
  • I have the iPhone 4S and it keeps stopping randomly while I'm playing it. My sister seems to think that it could possibly be because of the recent update. idk what to do about it so someone please he...
  • meahtenoha
  • Spotify
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes

Ipod touch 4th generation

Can you listen to offline mode on the ipod touch 4th generation?? I'm assuming you can't if it only works when it's in online mode and I'm a premium user??

  • Regular
  • Can you listen to offline mode on the ipod touch 4th generation?? I'm assuming you can't if it only works when it's in online mode and I'm a premium user??
  • na30
  • Newbie
  • 3313 Views
  • 5 replies
  • 0 likes
  • 3313 Views
  • 5 replies
  • 0 likes

Playlist Suddenly Stopped Syncing on iPhone

Description My playlists stop downloading/syncing after a while. A more detailed description, using numbered steps 1. First I shut the app down manually 2. Reset my iPhone 3. I also deleted and redownloaded the app 4. then continued to try syncing my...

  • Newbie
  • Description My playlists stop downloading/syncing after a while.   A more detailed description, using numbered steps 1. First I shut the app down manually 2. Reset my iPhone 3. I als...
  • Adam
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes