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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62235 Views
  • 123 replies
  • 31 likes
  • 62235 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3039 Views
  • 0 replies
  • 4 likes
  • 3039 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11407 Views
  • 8 replies
  • 0 likes
  • 11407 Views
  • 8 replies
  • 0 likes

spotify keeps stopping randomly while playing on my phone

I have the iPhone 4S and it keeps stopping randomly while I'm playing it. My sister seems to think that it could possibly be because of the recent update. idk what to do about it so someone please help me!!!

  • Newbie
  • I have the iPhone 4S and it keeps stopping randomly while I'm playing it. My sister seems to think that it could possibly be because of the recent update. idk what to do about it so someone please he...
  • meahtenoha
  • Spotify
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes

Ipod touch 4th generation

Can you listen to offline mode on the ipod touch 4th generation?? I'm assuming you can't if it only works when it's in online mode and I'm a premium user??

  • Regular
  • Can you listen to offline mode on the ipod touch 4th generation?? I'm assuming you can't if it only works when it's in online mode and I'm a premium user??
  • na30
  • Newbie
  • 3313 Views
  • 5 replies
  • 0 likes
  • 3313 Views
  • 5 replies
  • 0 likes

Playlist Suddenly Stopped Syncing on iPhone

Description My playlists stop downloading/syncing after a while. A more detailed description, using numbered steps 1. First I shut the app down manually 2. Reset my iPhone 3. I also deleted and redownloaded the app 4. then continued to try syncing my...

  • Newbie
  • Description My playlists stop downloading/syncing after a while.   A more detailed description, using numbered steps 1. First I shut the app down manually 2. Reset my iPhone 3. I als...
  • Adam
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

iPhone no lyrics

I have an offline playlist on my iPhone but I can barely hear the lyrics in the songs!

  • Newbie
  • I have an offline playlist on my iPhone but I can barely hear the lyrics in the songs!
  • Adam
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Country

I bought a ipod touch n downloaded Spotify but got the wrong country in it , how can I change it

  • Casual Listener
  • I  bought a ipod touch n downloaded Spotify  but got the wrong country in it , how can I change it
  • user-removed
  • Not applicable
  • 742 Views
  • 15 replies
  • 0 likes
  • 742 Views
  • 15 replies
  • 0 likes

Albums auto-expand to show tracklist - Annoying!

On the iPad if you select an artist you get a nice window coming in from the right that shows all the albums. Nice, right? Except, as you scroll down through the albums, they expand out to show the tracklist, so that if you're trying to get to the bo...

  • Newbie
  • On the iPad if you select an artist you get a nice window coming in from the right that shows all the albums. Nice, right?    Except, as you scroll down through the albums, they expand ...
  • Alexlotl
  • Newbie
  • 196 Views
  • 2 replies
  • 1 likes
  • 196 Views
  • 2 replies
  • 1 likes

Can't synch iTunes song that I purchased

I puchased a song from iTunes and added it to a Spotify playlist; I have the Premium account. Am following the directions to get the iTunes song to synch with my iPhone 4S but it will not synch in the offline mode. Please help.

  • Newbie
  • I puchased a song from iTunes and added it to a Spotify playlist; I have the Premium account. Am following the directions to get the iTunes song to synch with my iPhone 4S but it will not synch in th...
  • Taylor
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Lost music from iPod

hi im shannon, im a spotify premium user and im trying to get music from spotify to load onto my ipod i already had it backed up and synced on spotify but it didnt put new music in that i had on my spotify play list all it did was whipe it clean of m...

  • Casual Listener
  • hi im shannon, im a spotify premium user and im trying to get music from spotify to load onto my ipod i already had it backed up and synced on spotify but it didnt put new music in that i had on my s...
  • Adam
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

can't get songs to download to offline

it just shows a spinning thinking circle... forever. and ever. I have premium. and I've tried stopping the sync, flipping it back on, closing app, downloading only a one song playlist.. nothing works. please help. this is taking much value out of my ...

  • Casual Listener
  • it just shows a spinning thinking circle... forever. and ever. I have premium. and I've tried stopping the sync, flipping it back on, closing app, downloading only a one song playlist.. nothing works...
  • Jenholdren
  • Regular
  • 438 Views
  • 4 replies
  • 0 likes
  • 438 Views
  • 4 replies
  • 0 likes

Solved!! Help!

I have premium on my computer but cannot get the app on my iphone to recognize the upgrade. I've tried deleting and reinstalling the app multiple times and still nothing. I am so frustrated what do i do?

  • Newbie
  • I have premium on my computer but cannot get the app on my iphone to recognize the upgrade. I've tried deleting and reinstalling the app multiple times and still nothing. I am so frustrated what do i...
  • cristinamunoz
  • Newbie
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Premium account not working on Iphone 5 - clean install allready tried

Premium working on desktop with no issues, but isnt on my iPhone 5. Clean install allready tried several times as well a loggin in and out.. Regards Anders

  • Newbie
  • Premium working on desktop with no issues, but isnt on my iPhone 5. Clean install allready tried several times as well a loggin in and out..   Regards Anders
  • Peter__
  • Community Legend
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Songs Keep Stopping Halfway Through

I've got a premium account on my 3GS phone and songs keep stopping about 1.30 in. I've tried reinstalling the app and it appears to be the latest version, so I'm not sure what's happening. As this has been going on for about 3 days now, could someone...

  • Regular
  • I've got a premium account on my 3GS phone and songs keep stopping about 1.30 in. I've tried reinstalling the app and it appears to be the latest version, so I'm not sure what's happening. As this ha...
  • Adam
  • Roadie
  • 4275 Views
  • 5 replies
  • 1 likes
  • Pausing playback
  • 4275 Views
  • 5 replies
  • 1 likes

spotify for IPAD no working

Got home last night and my Spotify on my iPad is not playing. I can see all my playlists and playlists that I loaded to my iPad will only play 1/2 of the song and then stops. Somebody help!!!!!!

  • Newbie
  • Got home last night and my Spotify on my iPad is not playing.  I can see all my playlists and playlists that I loaded to my iPad will only play 1/2 of the song and then stops.   ...
  • smelico
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Spotify Premium not recognized on my iPhone 5 --- PLEASE HELP

My Spotify app on my iPhone 5 doesn't recognize my premium account. Which is basically why I bought it. Help fix this please!!! Csaey

  • Newbie
  • My Spotify app on my iPhone 5 doesn't recognize my premium account.  Which is basically why I bought it.  Help fix this please!!!   Csaey
  • Peter__
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! sure this has been answered, but I need help!

So I have a premium unlimited account, and my iphone 4s keeps telling me that I can only listen to tracks on premium and refers me to the radio. I have uninstalled and reinstalled the app about 6 times. I've logged off and on. I've restarted my phone...

  • Casual Listener
  • So I have a premium unlimited account, and my iphone 4s keeps telling me that I can only listen to tracks on premium and refers me to the radio. I have uninstalled and reinstalled the app about 6 tim...
  • Liam
  • Community Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

iOS locking into 2G

Hey folks, It seems that every time I'm streaming Spotify, if I happen to reach some area with lower signal strength, the phone (iPhone 4S) will lock into 2G mode, and of course streaming won't happen. I have to manually go in, activate airplane mode...

  • Newbie
  • Hey folks,   It seems that every time I'm streaming Spotify, if I happen to reach some area with lower signal strength, the phone (iPhone 4S) will lock into 2G mode, and of course streaming ...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Premium account stopped working

I've had the premium spotify account for over a year and its always works great. All of a sudden it started not letting me stream songs- saying I can play radio instead but need to be a premium member to stream even though I am still a premium member...

  • Newbie
  • I've had the premium spotify account for over a year and its always works great. All of a sudden it started not letting me stream songs- saying I can play radio instead but need to be a premium membe...
  • Peter__
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

unsync facebook from mobile device

I synced spotify on my mobile device to my facebook, which was connected to a different spotify account. Now all my playlists are gone... how do i disconnect my facebook from my mobile spotify and get my playlists back?

  • Newbie
  • I synced spotify on my mobile device to my facebook, which was connected to a different spotify account. Now all my playlists are gone... how do i disconnect my facebook from my mobile spotify and ge...
  • Peter__
  • Community Legend
  • 2110 Views
  • 1 replies
  • 0 likes
  • 2110 Views
  • 1 replies
  • 0 likes