Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
36429 Views
40 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
101709 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
430413 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
298526 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I can't log on to Spotify on my iPhone because "you can only use Spotify abroad for 14 days". My profile does state that I'm in the Netherlands even though I have always only used spotify in Belgium. I don't seem to be able to change the country sett...
I can't log on to Spotify on my iPhone because "you can only use Spotify abroad for 14 days". My profile does state that I'm in the Netherlands even though I have always only used spotify in Belgium....
Community Legend
764 Views
1 replies
0 likes
Hello there, Since last friday, I'm experiencing a recurring problem: when I play a Spotify playlist on my iPhone the tracks stops after the first seconds of a song and jumps to the next one, which jumps to next one and to the next one and so on, non...
Hello there, Since last friday, I'm experiencing a recurring problem: when I play a Spotify playlist on my iPhone the tracks stops after the first seconds of a song and jumps to the ...
Casual Listener
1348 Views
6 replies
0 likes
hi everybody, i have a problem. i saved a song in my music. the song is morning glory by oasis live version. quite at the middle of the song there is a problem, i mean that the song jump a little. is there anybody of spotify staff who can help me ple...
hi everybody, i have a problem. i saved a song in my music. the song is morning glory by oasis live version. quite at the middle of the song there is a problem, i mean that the song jump a little. ...
Not applicable
1597 Views
7 replies
0 likes
Yesterday within two hours I got texts from AT&T saying that I had used 65%, 95%, and then 100% of my monthly 2 gig data plan. All I had done was listen to a couple songs and check facebook a couple times. So i reset my data counter and checked in tw...
Yesterday within two hours I got texts from AT&T saying that I had used 65%, 95%, and then 100% of my monthly 2 gig data plan. All I had done was listen to a couple songs and check facebook...
Not applicable
5540 Views
9 replies
0 likes
I believe albums were sorted by artist after the latest update (1.5.0). I tried the 'Sort By Title' button next to the Filter bar in Albums in Your Music, and now I can't get it back. Tapping it again doesn't turn it off; it's impossible to get album...
I believe albums were sorted by artist after the latest update (1.5.0). I tried the 'Sort By Title' button next to the Filter bar in Albums in Your Music, and now I can't get it back. Tapping it agai...
Not applicable
3397 Views
6 replies
0 likes
IPhone doesnt recognize my premium account!!! What to do???
IPhone doesnt recognize my premium account!!! What to do???
Not applicable
1130 Views
6 replies
0 likes
Dear, While I step into my car with the wifi connected and I drive away from home and start the app, it keeps connecting for a while till I reach a decent connection (edge / 3G). In the mean while I can't access my offline music. Link to old topic: h...
Dear, While I step into my car with the wifi connected and I drive away from home and start the app, it keeps connecting for a while till I reach a decent connection (edge / 3G). In the me...
Regular
1371 Views
2 replies
0 likes
Hi, just found a small bug: Visit a public profile (I checked "Spotify Deutschland", see screenshot profile.png) the followers of a playlist is shown. Now if you go to "See All Playlists" the follower counter of a playlist is displaying 0 instead of ...
Hi, just found a small bug: Visit a public profile (I checked "Spotify Deutschland", see screenshot profile.png) the followers of a playlist is shown. Now if you go to "See All Playlists" ...
Music Fan
2341 Views
3 replies
2 likes
Hi, the songs I choose for my starred playlist all of the sudden won't download for offline use. It has previously worked and when I tried to turn the playlist off and back on to be available offline, some songs that were once downloaded were not any...
Hi, the songs I choose for my starred playlist all of the sudden won't download for offline use. It has previously worked and when I tried to turn the playlist off and back on to be available offline...
Spotify Legend
729 Views
1 replies
0 likes
Hi! On my daughters Iphone 4s the app becomes shrunked when starting it up. The text still is i normal size but the screen becomes extremly small and makes it impossible to log in. The problem started now after last iOS update (7.1.2), when installin...
Hi! On my daughters Iphone 4s the app becomes shrunked when starting it up. The text still is i normal size but the screen becomes extremly small and makes it impossible to log in. The problem ...
Community Legend
941 Views
2 replies
0 likes
Spotify has stopped syncing to my iPhone. To answer some standard questions: - I'm on WiFi, but also checked 'sync over cellular' just in case. But I'm definitely on WiFi, and a fast connection at that. - There is plenty of space on my phone — nearly...
Spotify has stopped syncing to my iPhone. To answer some standard questions: - I'm on WiFi, but also checked 'sync over cellular' just in case. But I'm definitely on WiFi, ...
Community Legend
1215 Views
1 replies
0 likes
To all i have Spotify Premium on my and my wife's phone. i cant play both at the same time it would seem. How on one device can i tell when the other device is playing? as we are 100s of miles apart, it would be good to see if the other is using the ...
To all i have Spotify Premium on my and my wife's phone. i cant play both at the same time it would seem. How on one device can i tell when the other device is playing? as we are ...
Community Legend
1046 Views
2 replies
0 likes
Doesn't say too full, it just stopped syncing...and I know I have more space?
Doesn't say too full, it just stopped syncing...and I know I have more space?
Not applicable
895 Views
2 replies
0 likes
Hi, so I updated to ios 7.1.2 and when i start spotify, the screen just become smaller and I can't tap anything
Hi, so I updated to ios 7.1.2 and when i start spotify, the screen just become smaller and I can't tap anything
Newbie
5903 Views
48 replies
2 likes
Hey, Situation: 1 playlist folder with 4 playlists in it. When I set only one playlist to be used offline: this playlist is not shown if the filter is set to "Available Offline Only". If you set all 4 playlists to be used offline, the folder with the...
Hey, Situation: 1 playlist folder with 4 playlists in it. When I set only one playlist to be used offline: this playlist is not shown if the filter is set to "Available Offline ...
Spotify Star
2048 Views
6 replies
0 likes
I recently brought a 6 month premium for my iPhone at the shops but when I went to renew it on the redeem codes site it only came up with spotify unlimited for 12 months so I assumed that was the premium service I wanted, now I've spent my money on u...
I recently brought a 6 month premium for my iPhone at the shops but when I went to renew it on the redeem codes site it only came up with spotify unlimited for 12 months so I assumed that was the pre...
Spotify Star
771 Views
3 replies
0 likes
Hi, I have downloaded all offline songs to my iPhone, does it always play in offlime mode even I set my spotify online?
Hi, I have downloaded all offline songs to my iPhone, does it always play in offlime mode even I set my spotify online?
Spotify Star
479 Views
2 replies
0 likes
My problem is that I want to connect my iPhone to my DAC and play Spotify through that device rather than using my Macbook. I can find no cable that has a male lightning termination at the Macbook end and a printer termination (the type of USB cable ...
My problem is that I want to connect my iPhone to my DAC and play Spotify through that device rather than using my Macbook. I can find no cable that has a male lightning terminati...
Community Legend
1594 Views
4 replies
0 likes
I'm new to Spotify, thinking I should be able to control the music playing on my Mac Mini using my iPad via Connect. Not sure how to do but assume I should click on the connect button on my iPad and see/select my Mini, I only see my iPad, Apple TV, a...
I'm new to Spotify, thinking I should be able to control the music playing on my Mac Mini using my iPad via Connect. Not sure how to do but assume I should click on the connect button on my iPad and ...
Composer
1676 Views
9 replies
0 likes
I have an ipod touch 5grn plugged in my Ipod Hi-FI. So I control it with my Galaxy S5 and works fine. So that when the music is stopped the ipod disconnects and becomes unavailable to android, and only back to work when I unlock the screen. Any idea?
I have an ipod touch 5grn plugged in my Ipod Hi-FI. So I control it with my Galaxy S5 and works fine. So that when the music is stopped the ipod disconnects and becomes unavailable to android, and on...
Community Legend
2170 Views
3 replies
0 likes
