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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62239 Views
  • 123 replies
  • 31 likes
  • 62239 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3043 Views
  • 0 replies
  • 4 likes
  • 3043 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11410 Views
  • 8 replies
  • 0 likes
  • 11410 Views
  • 8 replies
  • 0 likes

Spotify mobile not upgrading

I just purchased a premium account but cannot get it to work on spotify mobile. Help!

  • Newbie
  • I just purchased a premium account but cannot get it to work on spotify mobile. Help!
  • Taylor
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Spotify people not receiving my music

Every time I send a message and a song to someone they don't receive it. I think it's been happening for a few months.Using an iPhone 4S with the latest spotify update.Very annoying. Anyone got any ideas?Thanks

  • Casual Listener
  • Every time I send a message and a song to someone they don't receive it. I think it's been happening for a few months. Using an iPhone 4S with the latest spotify update. Very annoying. Anyone g...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Equalizer

Maybe is it an idea to put a equalizer in the apps for spotify?

  • Newbie
  • Maybe is it an idea to put a equalizer in the apps for spotify?
  • jeremygoh
  • Community Legend
  • 362 Views
  • 2 replies
  • 1 likes
  • 362 Views
  • 2 replies
  • 1 likes

Appears to synch OK but won't play my local files

Everything was working fine for a long time, but recently it's stopped. I got a new iPhone 5 and set it up... It "looks" like everything has worked fine, but when I go to play a local file that is on my Mac Desktop on my iPhone 5, Even though the pla...

  • Newbie
  • Everything was working fine for a long time, but recently it's stopped.  I got a new iPhone 5  and set it up... It "looks" like everything has worked fine, but when I go to play a local fil...
  • jrosseau
  • Casual Listener
  • 1089 Views
  • 5 replies
  • 1 likes
  • 1089 Views
  • 5 replies
  • 1 likes

ShareMyPlaylists iOS App problems - suggestions?

I really like some of the lists available through ShareMyPlaylists, but the iOS app is painful to use. Does anyone know how to solve the following issues? 1. App stops playing music when the screen goes to sleep (Spotify and iTunes don't do this). 2....

  • Casual Listener
  • I really like some of the lists available through ShareMyPlaylists, but the iOS app is painful to use.  Does anyone know how to solve the following issues?   1. App stops playing music wh...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Spotify crashes when I try to delete one specific song in my Inbox.

For some reason when people send me songs to my inbox, I can delete them fine, all except for ONE specific song that when I try to delete, it crashes my whole spotify. It's stuck there. Any ideas? haha

  • Regular
  • For some reason when people send me songs to my inbox, I can delete them fine, all except for ONE specific song that when I try to delete, it crashes my whole spotify. It's stuck there. Any ideas? ha...
  • Taylor
  • Community Legend
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Solved!! How to unsync a playlist? (Spotify is not giving back my data space)

Hi!I have no more space dat on my iPhone because Spotify downloaded playlists are using some space, so what should i do? I already deleted some playlists on Spotify but is not giving me the space available again, i went to settings and even though i'...

  • Newbie
  • Hi! I have no more space dat on my iPhone because Spotify downloaded playlists are using some space, so what should i do? I already deleted some playlists on Spotify but is not giving me the space a...
  • davidoffeldman
  • Casual Listener
  • 23538 Views
  • 80 replies
  • 3 likes
  • 23538 Views
  • 80 replies
  • 3 likes

Starred files vastly different between desktop and phone

Hi all, I've searched and could not find this exact problem so if this has been asked before, please forgive me. I am a premium member and am having problems where my Desktop client (Mac OSX 10.8.3, Spotify Version 0.9.0.128.g3134f863) has 23 tracks ...

  • Casual Listener
  • Hi all,   I've searched and could not find this exact problem so if this has been asked before, please forgive me. I am a premium member and am having problems where my Desktop client (Mac OSX...
  • marianolatorre
  • Music Fan
  • 739 Views
  • 9 replies
  • 1 likes
  • 739 Views
  • 9 replies
  • 1 likes

Synced local files corrupt

Whenever I try to sync my 120 gb classic, the songs end up corrupt on the iPod, but they aren't corrupt in Spotify.I tried to use spotify to sync the iPod because iTunes put it in a "recovery loop" or something.Is there something I'm doing incorrectl...

  • Casual Listener
  • Whenever I try to sync my 120 gb classic, the songs end up corrupt on the iPod, but they aren't corrupt in Spotify. I tried to use spotify to sync the iPod because iTunes put it in a "recovery loop"...
  • olithorri
  • Casual Listener
  • 688 Views
  • 4 replies
  • 0 likes
  • 688 Views
  • 4 replies
  • 0 likes

iPad help

Good morning, i am having trouble with Spotify on my Ipad. It will start a song then a minute or two in, it stops playing! if you go to another song it won`t even play. it has never done this before. Very frustrating! would appreciate any help solvin...

  • Casual Listener
  • Good morning, i am having trouble with Spotify on my Ipad. It will start a song then a minute or two in, it stops playing! if you go to another song it won`t even play. it has never done this before....
  • Peter__
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Premium doesn't work on my Iphone

so a few days ago i got a premium account specifically cause i wanted to use it on my phone..so far it has never recognised that i have a premium account on my phone...it works fine on a pc...starting to want my darn $10.00 back...any help... edit: i...

  • Newbie
  • so a few days ago i got a premium account specifically cause i wanted to use it on my phone.. so far it has never recognised that i have a premium account on my phone... it works fine on a pc... s...
  • Peter__
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Twitter music not working

Guys, Facebook will not let me login to spotify on twitter music. Is there anyway I can have an account thats linked to my e-mail address instead of Facebook. Facebook is basically blocking the login sayings its suspicious. This would be fine , howev...

  • Newbie
  • Guys,    Facebook will not let me login to spotify on twitter music. Is there anyway I can have an account thats linked to my e-mail address instead of Facebook.    Facebook i...
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Can't sync local files

Hi there, This has been an issue since an upgrade to a newer version of spotify was released. My Iphone is noticed and is displayed within the application on my PC, but the transfer of the files is always pending..... My other playlists are fine, ive...

  • Newbie
  • Hi there,   This has been an issue since an upgrade to a newer version of spotify was released.   My Iphone is noticed and is displayed within the application on my PC, but the transfer...
  • mik35s
  • Casual Listener
  • 202 Views
  • 2 replies
  • 1 likes
  • 202 Views
  • 2 replies
  • 1 likes

playlist

accedentily deleted a playlist top tracks, how to retreve it?

  • Casual Listener
  • accedentily deleted a playlist top tracks, how to retreve it?
  • Peter__
  • Community Legend
  • 128 Views
  • 2 replies
  • 0 likes
  • 128 Views
  • 2 replies
  • 0 likes

Tracks STILL not syncing to iPhone

I'm getting really sick of this. This is an issue i've had with Spotify since I first signed up last year. I have music on my computer. I create a new playlist on Spotify, and add the tracks. I connect my iPhone 5 to the same wifi network that my com...

  • Regular
  • I'm getting really sick of this. This is an issue i've had with Spotify since I first signed up last year.  I have music on my computer. I create a new playlist on Spotify, and add the tracks...
  • Joe
  • Community Legend
  • 2313 Views
  • 6 replies
  • 0 likes
  • 2313 Views
  • 6 replies
  • 0 likes

How exactly does off line work?

I put it in off line mode and it downloads a couple albums but then the next time i turn my phone on and go to Spotify it has to download them all over again.

  • Roadie
  • I put it in off line mode and it downloads a couple albums but then the next time i turn my phone on and go to Spotify it has to download them all over again. 
  • jckinnick
  • Roadie
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

When Playlists Go Offline

I am a new user of Spotify premium and I don't have an unlimited data plan with my cellular provider. When I make my playlists available offline, do they still use cellular data if I have service? For example, when I use the subway and go underground...

  • Newbie
  • I am a new user of Spotify premium and I don't have an unlimited data plan with my cellular provider. When I make my playlists available offline, do they still use cellular data if I have service? Fo...
  • Taylor
  • Community Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

spotify crash when trying to search song in playlist

when i'm trying to search song in playlist and play the song , the app crashed.i tried to reinstall , but no luck. it only happen when i'm trying to search song , when i'm trying to play song without searching it works fineupdate didn't help

  • Gig Goer
  • when i'm trying to search song in playlist and play the song , the app crashed. i tried to reinstall , but no luck.  it only happen when i'm trying to search song , when i'm trying to play son...
  • sabag123
  • Gig Goer
  • 507 Views
  • 6 replies
  • 0 likes
  • 507 Views
  • 6 replies
  • 0 likes

Pannasonic Smart Viera TV AP

Other music APS are already available for the Pannasonic Smart Viera TV like Pandora and Rhapsody; when will the Spotify AP for the Pannasonic Smart Viera be available?

  • Casual Listener
  • Other music APS are already available for the Pannasonic Smart Viera TV like Pandora and Rhapsody; when will the Spotify AP for the Pannasonic Smart Viera be available?
  • Peter__
  • Community Legend
  • 558 Views
  • 1 replies
  • 1 likes
  • 558 Views
  • 1 replies
  • 1 likes

I have Premium Spotify and only local files are syncing

I am in the military and I'm stationed in Turkey. I purchased Premium Spotify and cannot sync songs other than the local files I already have purchased from iTunes. I'm supposed to be able to sync songs offline and take the songs from Spotify, right?...

  • Casual Listener
  • I am in the military and I'm stationed in Turkey.  I purchased Premium Spotify and cannot sync songs other than the local files I already have purchased from iTunes.  I'm supposed to be abl...
  • mark_a_jones
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes