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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

278683 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

b-ram1982

Newbie

178273 Views

508 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118677 Views

19 replies

38 likes

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iPhone has stopped syncing with Mac

Hey everyone, hope someone can help. Since I got premium last year everything has always worked perfectly, and any changes I make on my Mac have been reflected in my iPhone when they've found internet, and vice versa. However last night I made a sign...

Casual Listener

Hey everyone, hope someone can help.   Since I got premium last year everything has always worked perfectly, and any changes I make on my Mac have been reflected in my iPhone when they've fo...

magicrevolver

Gig Goer

1008 Views

3 replies

0 likes

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Solved!! Spotify Doesn't sync all songs

Its starts syncing but it stops at some point ... At this point i've got 179 out of 220 songs synced ... It always stops . And some song dont have the arrow next to them

Casual Listener

Its starts syncing but it stops at some point ... At this point i've got 179 out of 220 songs synced ... It always stops . And some song dont have the arrow next to them

YoloSwagster

Casual Listener

1350 Views

2 replies

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Spotify crashes

When trying to synchronize music from Spotify to my ipad (new Ipod Shuffle), Spotify crashes. Have tried reinstalling, restarting etc. but the problem is still there. Anyone please advise.

Casual Listener

When trying to synchronize music from Spotify to my ipad (new Ipod Shuffle), Spotify crashes. Have tried reinstalling, restarting etc. but the problem is still there. Anyone please advise.

ssalvatori

Newbie

1248 Views

5 replies

1 likes

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Sorting the playlist

Why cant u just add a sorting function on the mobile version of spotify? Sort by add, artist, songs. I mean, we are living in 2014 it should be really simple for u to fix this:/

Casual Listener

Why cant u just add a sorting function on the mobile version of spotify? Sort by add, artist, songs. I mean, we are living in 2014 it should be really simple for u to fix this:/

Grace

Spotify

510 Views

2 replies

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Are there Notification limitations?

Hello. I have a collaborative playlist that a friend and I contribute to on a daily basis (add a song you think the other will like once a day). During the early stages I would recieve notifications each day about his additions but I now don't reciev...

Music Fan

Hello. I have a collaborative playlist that a friend and I contribute to on a daily basis (add a song you think the other will like once a day). During the early stages I would recieve notifications ...

525 Views

0 replies

0 likes

iOS
Mobile
Notifications
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Solved!! The spotify account login information is not valid - iPhone app/Sonos program

I recently added Spotify to my Sonos system. I have a premium account and added the service on my iMac, apparently successfully, by using my Spotify Account login (not FB userid) and password. I've done the same in my Sonos app on my iphone. On both ...

Casual Listener

I recently added Spotify to my Sonos system.  I have a premium account and added the service on my iMac, apparently successfully, by using my Spotify Account login (not FB userid) and password. ...

Rocketball

Newbie

5728 Views

16 replies

0 likes

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Can't Sync or DL any playlists or Songs to my Ipod 4 8G

So I have been a premium member for a little over a year and a half I do believe. I have never had a problem till about a mounth ago. When it happened It would not let me listen to any of my playlists besides all the songs on my Local Files that were...

Newbie

So I have been a premium member for a little over a year and a half I do believe. I have never had a problem till about a mounth ago. When it happened It would not let me listen to any of my playlist...

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0 replies

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Solved!! Making music offline doesn't work anymore

Hi all, After I become a Spotify Premium-member, I made some albums offline available. However, after making 15 albums offline available, it doesn't work anymore. I tried to download different albums, but I cannot make them offline anymore. - I switc...

Casual Listener

Hi all,   After I become a Spotify Premium-member, I made some albums offline available. However, after making 15 albums offline available, it doesn't work anymore. I tried to download diffe...

rensd

Casual Listener

4706 Views

4 replies

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Discover missing on ipad

Hi guys .... Anyones know why and when we can have the discover function also on Ipad? Why they did different configurations of the same sw between different devices? I'll appreciate to have the same chance to use Spotify in the same way on all my de...

Regular

Hi guys .... Anyones know why and when we can have the discover function also on Ipad? Why they did different configurations of the same sw between different devices? I'll appreciate to have t...

Peter__

Community Legend

1005 Views

5 replies

0 likes

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Keeps turning my offline playlist off!

I'm a premium customer and only using 2 of my 3 devices offline. This has happened several times where it just turns my list off saying I'm using three devices, which I'm clearly not. So I have to resync everything. My other device doesn't do this ju...

Casual Listener

I'm a premium customer and only using 2 of my 3 devices offline. This has happened several times where it just turns my list off saying I'm using three devices, which I'm clearly not. So I have to ...

Peter__

Community Legend

1054 Views

3 replies

0 likes

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iPhone tracks won't play

iPhone5, iOS7. Installed Spotify, searched for track, clicked track, wouldn't play. Uninstalled, cleared Safari history, restarted phone, reinstalled, searched for track, clicked track, wouldn't play. Thank you for any help.

Visitor

iPhone5, iOS7. Installed Spotify, searched for track, clicked track, wouldn't play. Uninstalled, cleared Safari history, restarted phone, reinstalled, searched for track, clicked track, wouldn't play...

Peter__

Community Legend

374 Views

1 replies

0 likes

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Solved!! Premium expired, have to resync all tracks?

Hi guys! I have been having some issues with spotify, wich i found 1 thread on, that was similar, but gave no answer. some minor differences in our problems wich might explain why i wasnt helped, anywhays, by using the template, ive written this; Des...

Casual Listener

Hi guys! I have been having some issues with spotify, wich i found 1 thread on, that was similar, but gave no answer. some minor differences in our problems wich might explain why i wasnt helped, any...

TrickyEarlobe

Casual Listener

2564 Views

6 replies

2 likes

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"Available offline" playlists no longer downloading songs for offline use on iphone

Ever since I updated my Spotify to the new darker user interface (which was sometime last week), the playlists that I toggle to "available offline" have stopped downloading their contents to my iPhone's (4S) local storage. Suffice, to say, this rende...

Newbie

Ever since I updated my Spotify to the new darker user interface (which was sometime last week), the playlists that I toggle to "available offline" have stopped downloading their contents to my iPhon...

robzim737

Community Legend

1285 Views

2 replies

1 likes

download playlist
downloaded music
Offline playlists unavailable
offline sync
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Cant hear some songs in iPod

Hello just today i dowloaded spotify in my ipod touch. I sync some of the playlist to have it in offline mode. But some of the songs doasnt appear and it says to me is not possible te hear it (offline and online, just dont let me hear it). Sorry for ...

Newbie

Hello just today i dowloaded spotify in my ipod touch. I sync some of the playlist to have it in offline mode. But some of the songs doasnt appear and it says to me is not possible te hear it (offlin...

491 Views

0 replies

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Djay 2 integration - account being used somewhere else

Hi there, I recently installed Djay 2 in both my iPhone and my iPad and the integration with Spotify has been great so far. The only problem I'm having is that whenever the app is in the background it will intermitently stop Spotify in any other clie...

Casual Listener

Hi there,   I recently installed Djay 2 in both my iPhone and my iPad and the integration with Spotify has been great so far. The only problem I'm having is that whenever the app is in the b...

450 Views

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Solved!! IOS storage

I found that I was low on memory and that my spotify was taking up 4GB on my iPhone 4 and so I took my playlists off offline mode and yet they remain taking up memory, I have already looked up this issue and although spotify say that when you try to ...

Casual Listener

I found that I was low on memory and that my spotify was taking up 4GB on my iPhone 4 and so I took my playlists off offline mode and yet they remain taking up memory, I have already looked up this...

robzim737

Community Legend

788 Views

1 replies

0 likes

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Solved!! cannot listen my playlist off line even if I tag it "available off connection"

Hello everybody I I subscribe to Spotify premium recently. I've done a playlist and I can listen to it normally on my mobile when I have a wifi or 3g connection but I cannot listen my playlist off connection despite the fact that I did active the but...

Casual Listener

Hello everybody I I subscribe to Spotify premium recently. I've done a playlist and I can listen to it normally on my mobile when I have a wifi or 3g connection but I cannot listen my playlist ...

sbo

Casual Listener

927 Views

5 replies

0 likes

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Playlists not downloading offline on iPad BUT fine on iPhone!

I have just upgraded to premium having used spotify before and I can't download any of my playlists offline! I have plenty of data available so can't understand what the issue is and I also reinstalled the app TWICE! The bizarre thing is that the pla...

Regular

I have just upgraded to premium having used spotify before and I can't download any of my playlists offline! I have plenty of data available so can't understand what the issue is and I also reinstall...

Rondon

Regular

602 Views

2 replies

0 likes

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not sync the songs in offline mode with iPhone 5

I've followed the steps to do that by your guides, but there's not response from Spotify. I've marked the "online mode on", also has edited the list and activated the "download arrow" but still not working. It's just working with MAC, but not with Ip...

Newbie

I've followed the steps to do that by your guides, but there's not response from Spotify. I've marked the "online mode on", also has edited the list and activated the "download arrow" but still not...

360 Views

0 replies

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Solved!! Playlists Won't Sync

When I try to sync my playlists for offline listening, the progress wheel at the side of the track goes away after a few seconds. It doesn't work even after restarting the app. What is going on?

Casual Listener

When I try to sync my playlists for offline listening, the progress wheel at the side of the track goes away after a few seconds. It doesn't work even after restarting the app. What is going on?

Peter__

Community Legend

1243 Views

4 replies

0 likes

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