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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35996 Views
  • 15 replies
  • 36 likes
  • 35996 Views
  • 15 replies
  • 36 likes

Frequent login reset

Spotify is requiring that login frequently - almost once every 24 hours on my iPhone (iOS5; current version of Spotify app). I have a premium account and the login requests sometimes come when I am not able to connect to the internet (ie: on the subw...

  • Newbie
  • Spotify is requiring that login frequently - almost once every 24 hours on my iPhone (iOS5; current version of Spotify app).   I have a premium account and the login requests sometimes come ...
  • bigbartyeah
  • Regular
  • 1010 Views
  • 13 replies
  • 0 likes
  • 1010 Views
  • 13 replies
  • 0 likes

New version for IPOD 4: MASTER DISASTER . PLEAS HELP!

Dear friends of music, I cant believe the new app for Ipod. I will be very short. Im a premium user and I think Spotify has to find a fix to this proble. 1. UNBELIEVABLE SLOW. (have to wait a few secs. to see the ball of song time). Every time I chan...

  • Newbie
  • Dear friends of music,   I cant believe the new app for Ipod. I will be very short. Im a premium user and I think Spotify has to find a fix to this proble.   1. UNBELIEVABLE SLOW. (...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Horrible update 1.0.0.

Guys, I love your app but since the latest update for IOS (Iphone 5s) Spotify simply sucks. Massive delays, skipping tracks backwards isn't possible, massive delays when touching any button, etc. Is it possible to downgrade until you've fixed all the...

  • Regular
  • Guys, I love your app but since the latest update for IOS (Iphone 5s) Spotify simply sucks. Massive delays, skipping tracks backwards isn't possible, massive delays when touching any button, etc. &...
  • Goodman
  • Spotify Legend
  • 822 Views
  • 3 replies
  • 7 likes
  • 822 Views
  • 3 replies
  • 7 likes

The new Spotify iOS app is buggy and broken [Possible fixed?]

Update: There was a new update yesterday (2014-04-06) which seems to have fixed it for me, and seems to be why it's started working for two people after a reinstall. Hopefully this is the end of the story, and thanks Spotify for reacting quickly to t...

  • Visitor
  • Update: There was a new update yesterday (2014-04-06) which seems to have fixed it for me, and seems to be why it's started working for two people after a reinstall. Hopefully this is the end of the ...
  • jt77
  • Music Fan
  • 5598 Views
  • 21 replies
  • 18 likes
  • 5598 Views
  • 21 replies
  • 18 likes

Thoughts on new 1.0 iPhone release??

I like the design of the new iPhone 1.0 version, in terms of visual appeal, but find it harder to use. I am really missing the ability to click on a song to bring up the song menu (Add to Playlist, Star, etc.). Making this menu accessible only via th...

  • Regular
  • I like the design of the new iPhone 1.0 version, in terms of visual appeal, but find it harder to use.  I am really missing the ability to click on a song to bring up the song menu (Add to Playl...
  • jt77
  • Music Fan
  • 1862 Views
  • 14 replies
  • 3 likes
  • 1862 Views
  • 14 replies
  • 3 likes

New app useless. Premium acc is now useless aswell

Another post about the useless update. The delay and unresponsiveness of the app is unbearable... I have done the following: - Reboot - Reinstalled the app - Factory reset iPhone 4S

  • Newbie
  • Another post about the useless update.   The delay and unresponsiveness of the app is unbearable...   I have done the following: - Reboot - Reinstalled the app - Factory reset...
  • jt77
  • Music Fan
  • 1122 Views
  • 5 replies
  • 2 likes
  • 1122 Views
  • 5 replies
  • 2 likes

iPhone 4 iOS 7 issues

Hi, I have an iPhone 4 with iOS 7 and Spotify sometimes freezes for like 2-3 secs, doesn't sound long but it does get annoying, but that mite be a OS thing, the second issue is that it crashes and jut goes to my home screen, again maybe a OS issue.Th...

  • Visitor
  • Hi, I have an iPhone 4 with iOS 7 and Spotify sometimes freezes for like 2-3 secs, doesn't sound long but it does get annoying, but that mite be a OS thing, the second issue is that it crashes and ju...
  • jt77
  • Music Fan
  • 1164 Views
  • 6 replies
  • 0 likes
  • 1164 Views
  • 6 replies
  • 0 likes

Fast way to start menu!

Hello! Is there a way to get to the startmenu in one click? (I'm on an iPhone) When you "travel" down in the structure you can get several steps from the startmenu and as I see you must click every step back! If I am right about this I really would l...

  • Regular
  • Hello!   Is there a way to get to the startmenu in one click?  (I'm on an iPhone)   When you "travel" down in the structure you can get several steps from the startmenu and as ...
  • umekolle
  • Regular
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Star Feature Issues

Do you need to go into the playlist "starred music" just to "unstar" a song?!?!?...or basically delete the song to have the same function as to what you used to be able to do in the pop-up menu window for each song. Seems like a lot of work to have t...

  • Regular
  • Do you need to go into the playlist "starred music" just to "unstar" a song?!?!?...or basically delete the song to have the same function as to what you used to be able to do in the pop-up menu windo...
  • 386 Views
  • 0 replies
  • 2 likes
  • 386 Views
  • 0 replies
  • 2 likes

New Save Feature Makes No Sense (replaces star feature?!?!)

Do you need to go into the playlist "starred music" just to "unstar" a song?!?!?...or basically delete the song to have the same function as to what you used to be able to do in the pop-up menu window for each song. Seems like a lot of work to have t...

  • Regular
  • Do you need to go into the playlist "starred music" just to "unstar" a song?!?!?...or basically delete the song to have the same function as to what you used to be able to do in the pop-up menu windo...
  • 1634 Views
  • 0 replies
  • 11 likes
  • 1634 Views
  • 0 replies
  • 11 likes

Since 1.0.0.3251 Spotify is using a lot of bandwidth on iOS

This month I am burning through my allotted bandwidth a lot faster than usual, and after some investigation I found out that it is caused by Spotify. In 1.5 hours listening to locally stored music it burned through 20 mb. When things continue this wa...

  • Casual Listener
  • This month I am burning through my allotted bandwidth a lot faster than usual, and after some investigation I found out that it is caused by Spotify. In 1.5 hours listening to locally stored music it...
  • kungfoo
  • Casual Listener
  • 711 Views
  • 2 replies
  • 0 likes
  • 711 Views
  • 2 replies
  • 0 likes

iPhone not Showing in Devices

Hi, I just got an iPhone 5s (the 16GB version) and no matter what I do, I can't get it to show up in devices. My Win 7 PC is connected via LAN to the network, and my iPhone is on the routers wifi network. I've tried restarting, etc, and the firewall ...

  • Regular
  • Hi,    I just got an iPhone 5s (the 16GB version) and no matter what I do, I can't get it to show up in devices. My Win 7 PC is connected via LAN to the network, and my iPhone is on the...
  • Meckir
  • Regular
  • 534 Views
  • 4 replies
  • 0 likes
  • 534 Views
  • 4 replies
  • 0 likes

The new IOS Update is unusable. Let's cancel our service en masse / post here!

I'll make this fast Spotify... I've been with you for years and this is the WORST update you have ever released. The app is now unusably slow, lags constantly, and crashes. It feels like I am using that garbage app Rhapsody by RealNetworks. Do you kn...

  • Newbie
  • I'll make this fast Spotify...   I've been with you for years and this is the WORST update you have ever released.  The app is now unusably slow, lags constantly, and crashes.  &...
  • 397 Views
  • 0 replies
  • 2 likes
  • 397 Views
  • 0 replies
  • 2 likes

Current Playlist Wiped Out

Version: 1.0.0.3251 Device: iPod Touch 5 Whenever the app is unable to connect, even in offline mode, the app wipes out the current playlist. The app should always remember the order of the playlist regardless of connection state. Especially when in ...

  • Casual Listener
  • Version: 1.0.0.3251 Device: iPod Touch 5   Whenever the app is unable to connect, even in offline mode, the app wipes out the current playlist.   The app should always remember th...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

I can't queue songs and the app doesn't change songs fast enough.

Hi! I can't queue songs most of the time.. It just says that this track is currently unavailable.And another thing that sucks is when you want to change track and it takes atleast 5-10 seconds for it to react...

  • Newbie
  • Hi! I can't queue songs most of the time.. It just says that this track is currently unavailable. And another thing that sucks is when you want to change track and it takes atleast 5-10 seconds for ...
  • 685 Views
  • 0 replies
  • 0 likes
  • 685 Views
  • 0 replies
  • 0 likes

Help! - Some songs won't play.

Some songs on my mobile version haven't been playing. It says they are playing and the time indicator will move to about five seconds or so and then just go back to the beginning even when that happens no sound plays. I deleted some of my playlist an...

  • Newbie
  • Some songs on my mobile version haven't been playing. It says they are playing and the time indicator will move to about five seconds or so and then just go back to the beginning even when that happe...
  • Joe
  • Community Legend
  • 2129 Views
  • 3 replies
  • 0 likes
  • 2129 Views
  • 3 replies
  • 0 likes

iPhone - All my previously synced songs are not synced anymore except for 2

I had over 400 songs synced to a playlist on my iPhone, when I went to used it the other day they were all not synced except for 2 but they are all still synced on my MacBook Air. When I go into my phone and I'm on the playlist interface the big load...

  • Newbie
  • I had over 400 songs synced to a playlist on my iPhone, when I went to used it the other day they were all not synced except for 2 but they are all still synced on my MacBook Air. When I go into my p...
  • Joe
  • Community Legend
  • 819 Views
  • 3 replies
  • 0 likes
  • Other
  • 819 Views
  • 3 replies
  • 0 likes

Version 1.0 - YIKES

This is one of those times I wish I hadn't had automatic updates on my iPhone turned on. While I was impressed with the overall appearance of the 1.0 update, the performance was the worst of any previous update, and I wish I could go back. Just to na...

  • Gig Goer
  • This is one of those times I wish I hadn't had automatic updates on my iPhone turned on. While I was impressed with the overall appearance of the 1.0 update, the performance was the worst of any prev...
  • Joe
  • Community Legend
  • 634 Views
  • 5 replies
  • 2 likes
  • 634 Views
  • 5 replies
  • 2 likes

Queue does not work after new iOS update

Basically; I cannot queue any songs in my playlists on my iPhone 5S after your new update the other day.. I've looked for a new update in the App Store that could be the solution, but there is none. What do I do about this? One of the main reasons I ...

  • Newbie
  • Basically; I cannot queue any songs in my playlists on my iPhone 5S after your new update the other day..   I've looked for a new update in the App Store that could be the solution, but ther...
  • Joe
  • Community Legend
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

Shuffle play is repeating the same songs again

I have a 400 song playlist that has 26 hours worth of music. I listened to it on two different occasions today for a total of 2 hours. I heard 2 songs repeat themselves. How is it that a 26 hour playlist is repeating songs within 2 hours? Shuffle pla...

  • Roadie
  • I have a 400 song playlist that has 26 hours worth of music. I listened to it on two different occasions today for a total of 2 hours. I heard 2 songs repeat themselves. How is it that a 26 hour play...
  • nonstopdigital
  • Roadie
  • 861 Views
  • 2 replies
  • 0 likes
  • 861 Views
  • 2 replies
  • 0 likes