Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228853 Views

53 replies

13 likes

  • 228853 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152570 Views

507 replies

108 likes

  • 152570 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106695 Views

19 replies

38 likes

  • 106695 Views
  • 19 replies
  • 38 likes

Sync a playlist

Hey there! I'm new to spotify and just tried to sync a playlists for offline listening. 2 playlists are ok with about 15 titles in it. I have another big playlist with about 800 files in it. I have tried to sync it big it stops when 25 titles are dow...

Newbie

Hey there! I'm new to spotify and just tried to sync a playlists for offline listening. 2 playlists are ok with about 15 titles in it. I have another big playlist with about 800 files in it. I have t...

Spaceboy88

Roadie

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Play button for Artist in iPad

Hi, I'm using Spotify Premium and I want to listen all the songs from the same artist in my iPad. In Macbook as in my iPhone I have the play button on artist profil picture. Where is this button in iPad? I'm really missing it Thank you for your help!...

Regular

Hi,   I'm using Spotify Premium and I want to listen all the songs from the same artist in my iPad. In Macbook as in my iPhone I have the play button on artist profil picture. Where is t...

liamun

Regular

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

Can't synch to iphone 5S

i cant sync any songs at all to my iphone 5s this really sucks i just got the premium account and it dosent even work

Newbie

i cant sync any songs at all to my iphone 5s this really sucks i just got the premium account and it dosent even work

Christoffer

Community Legend

359 Views

2 replies

0 likes

  • 359 Views
  • 2 replies
  • 0 likes

Solved!! Spotify doesnt delete space used by off line playlists/ Spotify app once deleted

Im having this issue when i download an offline playlist to my iphone after i decide to create a new list and delete the previous, Spotify wont release the space used by that playlist i had a 500 MB playlist avaliable on my phone (phone free storage ...

Regular

Im having this issue when i download an offline playlist to my iphone after i decide to create a new list and delete the previous, Spotify wont release the space used by that playlist i had a ...

Summa

Roadie

20150 Views

20 replies

0 likes

  • 20150 Views
  • 20 replies
  • 0 likes

Solved!! No music playback, discover not working, profile not loading

iPhone 4s iOS 7.0.4 (11B554a) Available memory: 134MB Jailbroken: no Playlists: 15-30 Spotify ver: 0.9.3.212 Country: U.K. Username: controlstore -App loads -Discover does not load, get message "Discover can't be loaded at this moment. Please tray ag...

Casual Listener

iPhone 4s iOS 7.0.4 (11B554a) Available memory: 134MB Jailbroken: no Playlists: 15-30 Spotify ver: 0.9.3.212 Country: U.K. Username: controlstore   -App loads -Discover does ...

controlstore

Casual Listener

904 Views

2 replies

0 likes

  • 904 Views
  • 2 replies
  • 0 likes

Solved!! Updated Spotify app; no longer have playlists

Just updated my Spotify app on my iPhone 4 (Jan. 27, 2014). All my playlists are now missing from the playlist tab. I don't believe I ever made a duplicate account because I always use the "log in with Facebook" option. Also, if I go to my profile I ...

Casual Listener

Just updated my Spotify app on my iPhone 4 (Jan. 27, 2014). All my playlists are now missing from the playlist tab. I don't believe I ever made a duplicate account because I always use the "log in wi...

Syreena

Newbie

5445 Views

18 replies

0 likes

  • 5445 Views
  • 18 replies
  • 0 likes

Release Notes - Spotify for iOS 0.9.3

iOS Release Notes What's new in version 0.9.3 Fixed: Lots of bugs have been squashed #iOS #0.9.3 #ReleaseNotes Important to note When reporting issues, always mention what version of the Spotify app you're using

Spotify Legend

iOS Release Notes What's new in version 0.9.3 Fixed: Lots of bugs have been squashed #iOS #0.9.3 #ReleaseNotes Important to note When reporting issues, always mention what ver...

Goodman

Spotify Legend

11871 Views

39 replies

0 likes

0.9.3
iOS
Release Notes
  • 11871 Views
  • 39 replies
  • 0 likes

Spotify keeps crashing on my iPhone 5S

Hello guys. I press the Spotify app, see the three dots ... and then it shuts down. I am using the latest version of Spotify and iOS. I have app. 10 playlists. My iPhone is not jailbroken. I have tried a soft reset, I have tried reinstalling the app ...

Casual Listener

Hello guys.   I press the Spotify app, see the three dots ... and then it shuts down. I am using the latest version of Spotify and iOS.   I have app. 10 playlists. My iPhone is not ...

Peter__

Community Legend

1100 Views

3 replies

0 likes

  • 1100 Views
  • 3 replies
  • 0 likes

Solved!! Spotify connect wont appear on IPhone 5/Ipad 2

I just upgraded to premium account but the connect icon wont appear, I restarted the app, but wont show. What can I do?

Regular

I just upgraded to premium account but the connect icon wont appear, I restarted the app, but wont show. What can I do?

Peter__

Community Legend

1698 Views

5 replies

1 likes

  • 1698 Views
  • 5 replies
  • 1 likes

Why wont the ipad app show album titles within playlists?

A very strange shortcoming to the ipad app is that when you're browsing a playlist, it lists the song title and artist but not the album. The web player, desktop apps, and even the iphone app all show the album in this view, but just not the ipad app...

Newbie

A very strange shortcoming to the ipad app is that when you're browsing a playlist, it lists the song title and artist but not the album.  The web player, desktop apps, and even the iphone app a...

Peter__

Community Legend

1516 Views

2 replies

1 likes

  • 1516 Views
  • 2 replies
  • 1 likes

New Iphone User

So today i just bought spotify premium which of course means that im under the 30 day free trial. When i went and purchased premium i was under the understanding that i would be able to make a playlist and choose the exact song i wanted to play. So i...

Visitor

So today i just bought spotify premium which of course means that im under the 30 day free trial. When i went and purchased premium i was under the understanding that i would be able to make a playli...

Peter__

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Shuffling to songs not in the playlist

I don't have premium and I'm not going to purchase it till this problem is fixed. Basically, when i shuffle a playlist, it'll play songs not in the playlist. It'll even play songs I've never heard of. However, it always plays a song from the same art...

Casual Listener

I don't have premium and I'm not going to purchase it till this problem is fixed. Basically, when i shuffle a playlist, it'll play songs not in the playlist. It'll even play songs I've never heard of...

12147879294

Newbie

309628 Views

110 replies

17 likes

  • 309628 Views
  • 110 replies
  • 17 likes

Premium only shuffles

I've had premium on my iPhone sense august and now it will only shuffle. I'll get the message telling me about the new feature when I pick a song and then it starts playing a random song from my collection. I've deleted and reinstalled, logged in and...

Casual Listener

I've had premium on my iPhone sense august and now it will only shuffle. I'll get the message telling me about the new feature when I pick a song and then it starts playing a random song from my coll...

Joe

Community Legend

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes

Can I download music to my phone?

I'm wondering if the downloaded playlists in premium can somehow end up on my phone. Thx

Casual Listener

I'm wondering if the downloaded playlists in premium can somehow end up on my phone. Thx 🙂

OneHappyMomma

Newbie

109378 Views

11 replies

7 likes

  • 109378 Views
  • 11 replies
  • 7 likes

Spotify keeps crashing

Spotify keeps crashing on startup on my macbook pro (OSX 10.9.1). I've tried all the solutions mentioned, but nothing really works. Has anyone an idea?

Casual Listener

Spotify keeps crashing on startup on my macbook pro (OSX 10.9.1). I've tried all the solutions mentioned, but nothing really works. Has anyone an idea?

inkyourskin

Casual Listener

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

Not synching

I am not able to synch offline lists when connected to wifi.. Why? World fine before, and wifi is ok.. Please advice

Casual Listener

I am not able to synch offline lists when connected to wifi.. Why? World fine before, and wifi is ok.. Please advice

Joe

Community Legend

511 Views

5 replies

0 likes

  • 511 Views
  • 5 replies
  • 0 likes

Lost my playlists

Recently gone on to my spotiffy account to find out that I've lost all of my playlists on account "wchambers1403"

Newbie

Recently gone on to my spotiffy account to find out that I've lost all of my playlists on account "wchambers1403"

Josh

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Full Volume on iOS7 on iPhone 4S Problem when playing selected songs

For some time now a number of songs when played from my playlists will suddenly cause the volume to jump up to full. Its very annoying, and i am concerned due to my already poor hearing. It seems to always happen when some songs are played from my pl...

Newbie

For some time now a number of songs when played from my playlists will suddenly cause the volume to jump up to full. Its very annoying, and i am concerned due to my already poor hearing.   I...

Peter__

Community Legend

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Spotify premium doesn't work on iphone

Hello, I bought myself a spotify premium gift card of 1 month today. I activated the code and I have a premium account now, but it only works for my pc and not for my Iphone? for example: I try to change the music quality and it says: this is a premi...

Regular

Hello,   I bought myself a spotify premium gift card of 1 month today. I activated the code and I have a premium account now, but it only works for my pc and not for my Iphone? for example: ...

Joe

Community Legend

2444 Views

12 replies

0 likes

  • 2444 Views
  • 12 replies
  • 0 likes

Inbox not working on iphone 5

Hi, Since November, I don't get any new message in Spotify-iphone's inbox. Nevertheless, I do receive them properly on the Spotify-Desktop's (iMac) inbox. I would appreciate any help. I'd like to manage the messages from iOS. Thanks in advance, Enriq...

Newbie

Hi,    Since November, I don't get any new message in Spotify-iphone's inbox. Nevertheless, I do receive them properly on the Spotify-Desktop's (iMac) inbox.    I would ap...

Isabella_Boo

Newbie

1484 Views

2 replies

0 likes

  • 1484 Views
  • 2 replies
  • 0 likes