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Please see below the most popular frequently asked questions.
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Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
142553 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have 1.3 GB available and I am connected to a strong WiFi signal. Help?
I have 1.3 GB available and I am connected to a strong WiFi signal. Help?
291 Views
0 replies
0 likes
My scenario: I play music on my iPad. Walk out the door insert my earbud into my iPhone. Hit play at the song I want to listen to. My iPad then plays the song i selected on my iPhone. Feature or bug? Both devices are on the same network, both running...
My scenario: I play music on my iPad. Walk out the door insert my earbud into my iPhone. Hit play at the song I want to listen to. My iPad then plays the song i selected on my iPhone....
Casual Listener
827 Views
5 replies
0 likes
HiI changed my email and password on the desktop and now the iPhone app keeps crashing. I start the app it tells me the user name and password is incorrect and tells me to log in with new user name or install but I can't click on "ok" and it then cra...
Hi I changed my email and password on the desktop and now the iPhone app keeps crashing. I start the app it tells me the user name and password is incorrect and tells me to log in with new user na...
Casual Listener
412 Views
2 replies
0 likes
I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. The playlists/music are there on the IPOD, in fact S...
I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. T...
558 Views
0 replies
0 likes
Hello guys, i have extreme performance issues in locked screen mode while playing music. Skipping to next or previous track is lagging heavily in 4G or WIFI. Maybe someone has the same issue? Best regards
Hello guys, i have extreme performance issues in locked screen mode while playing music. Skipping to next or previous track is lagging heavily in 4G or WIFI. Maybe someone has the same iss...
Roadie
648 Views
2 replies
0 likes
Version: 1.0.0.3251 Device: iPod Touch 5 There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.
Version: 1.0.0.3251 Device: iPod Touch 5 There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.
312 Views
0 replies
0 likes
The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see How about giving us the option to choose a color scheme......
The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see  ...
547 Views
0 replies
3 likes
There should be separate settings for playback quality on Wifi vs. Cellular.
There should be separate settings for playback quality on Wifi vs. Cellular.
Community Legend
356 Views
1 replies
0 likes
While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscription
While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscript...
230 Views
0 replies
0 likes
Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.
Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.&n...
269 Views
0 replies
0 likes
I subscribed to spotify premium so I could listen to my music on the go, but now MY SPOTIFY WONT ALLOW ME TO MAKE PLAYLISTS AVAILABLE OFFLINE. It is extremely frustrating, i also hate the new update for ios. What was wrong with the old layout that wa...
I subscribed to spotify premium so I could listen to my music on the go, but now MY SPOTIFY WONT ALLOW ME TO MAKE PLAYLISTS AVAILABLE OFFLINE. It is extremely frustrating, i also hate the new update ...
Casual Listener
1177 Views
5 replies
0 likes
Hi all, I set my old starred playlist to offline availabilty so songs would automatically be downloaded. How can I use this function with the new Your Music system? How can I make the songs I add/star easily available offline? This drives me crazy, h...
Hi all, I set my old starred playlist to offline availabilty so songs would automatically be downloaded. How can I use this function with the new Your Music system? How can I make th...
Music Fan
1200 Views
4 replies
2 likes
I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right location where the song is playing and just wipe to...
I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right ...
274 Views
0 replies
0 likes
The old one interface of spotify was nice, with plenty of posibilities. New one on Ipad looks same as on iphone but slightly bigger. But real problem it is useless, as crashes on logon no matter by the way I log- facebook or login. What is annoing al...
The old one interface of spotify was nice, with plenty of posibilities. New one on Ipad looks same as on iphone but slightly bigger. But real problem it is useless, as crashes on logon no matter by t...
Casual Listener
499 Views
5 replies
0 likes
With the latest version of Spotify (1.0.0.3251) with ios 7.0.4 in lock screen mode the track listing does not tally with the track playing and there is a lag. Is this a bug ?
With the latest version of Spotify (1.0.0.3251) with ios 7.0.4 in lock screen mode the track listing does not tally with the track playing and there is a lag. Is this a bug ?
Gig Goer
539 Views
1 replies
0 likes
Well... that's the main problem... i ve got an iPhone 5, and ive got the premium account, but nevertheless, i Can't choose the song i want, I just can Listen Random mode.. what can i do?
Well... that's the main problem... i ve got an iPhone 5, and ive got the premium account, but nevertheless, i Can't choose the song i want, I just can Listen Random mode.. 😞 what can i do?
Newbie
1153 Views
8 replies
0 likes
Have you noticed with the new update in 'your music' specifically in 'songs' (which i imported from my main playlist) are not sorted into alphabetical order of the songs. Instead they are sorted into album alphabetical order. Is it just me? Is there ...
Have you noticed with the new update in 'your music' specifically in 'songs' (which i imported from my main playlist) are not sorted into alphabetical order of the songs. Instead they are sorte...
Community Legend
476 Views
1 replies
0 likes
Toggling any option in push notifications to off does not save. When I leave and return to the push settings page in the app the previously disabled push notification type is enabled again.
Toggling any option in push notifications to off does not save. When I leave and return to the push settings page in the app the previously disabled push notification type is enabled again.
Community Legend
715 Views
5 replies
0 likes
Ever since Spotify has updated to the new black layout, it crashes constantly, I doesn't how the correct song or information Half the time, is very laggy and has trouble skipping songs, before the update spotify worked fine. I have a iphone 4 with th...
Ever since Spotify has updated to the new black layout, it crashes constantly, I doesn't how the correct song or information Half the time, is very laggy and has trouble skipping songs, before the up...
Community Legend
1910 Views
5 replies
4 likes
Spotify is requiring that login frequently - almost once every 24 hours on my iPhone (iOS5; current version of Spotify app). I have a premium account and the login requests sometimes come when I am not able to connect to the internet (ie: on the subw...
Spotify is requiring that login frequently - almost once every 24 hours on my iPhone (iOS5; current version of Spotify app). I have a premium account and the login requests sometimes come ...
Regular
1350 Views
13 replies
0 likes
