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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398861 Views
  • 879 replies
  • 326 likes
  • 398861 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78836 Views
  • 124 replies
  • 32 likes
  • 78836 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18050 Views
  • 8 replies
  • 0 likes
  • 18050 Views
  • 8 replies
  • 0 likes

iPhone Offline mode

It will not work in offline mode on the iPhone 4 and 5, when another user running online on the same account (in the same family). When you start a song or a playlist that is downloaded and synced to offline mode, it says "paused account used elsewhe...

  • Newbie
  • It will not work in offline mode on the iPhone 4 and 5, when another user running online on the same account (in the same family). When you start a song or a playlist that is downloaded and synced to...
  • Peter__
  • Community Legend
  • 2902 Views
  • 1 replies
  • 0 likes
  • 2902 Views
  • 1 replies
  • 0 likes

Spotify/iPhone trouble

I'm also experiensing problems syncing any playlist or track on my iPhone5. "Available Offline" is turned on but nothubg is happening, I've tried switching it off and on, redterting the entire phone etc. The playlist however syncronizes on my windows...

  • Casual Listener
  • I'm also experiensing problems syncing any playlist or track on my iPhone5. "Available Offline" is turned on but nothubg is happening, I've tried switching it off and on, redterting the entire phone ...
  • Joe
  • Community Legend
  • 334 Views
  • 7 replies
  • 0 likes
  • 334 Views
  • 7 replies
  • 0 likes

Spotify Premium account not working on iPhone

All of a sudden my Spotify Premium account won't work on my iPhone. I've had no issues in the past at all, however now am getting a "Premium Required: Spotify Premium is required for on-demand mobile streaming. It's free to stream on desktop." I can'...

  • Casual Listener
  • All of a sudden my Spotify Premium account won't work on my iPhone.    I've had no issues in the past at all, however now am getting a "Premium Required: Spotify Premium is required for...
  • Liam
  • Community Legend
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

android app features for IOS ?

Hello, I saw the spotify app on an samsung galaxy device, there is one menu point "collections". This point is missing in the IOS app which is very disappointing. This was the main feature I bought the app. Do i have to activate this point ? Or is th...

  • Newbie
  • Hello,   I saw the spotify app on an samsung galaxy device, there is one menu point "collections". This point is missing in the IOS app which is very disappointing. This was the main fea...
  • Peter__
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Can't make playlist Available offline

When I move the switch to '1' to make the playlist available offline on my iPhone 4S (ios 6.1.2) the switch moves itself back to '0' and I can't get the tracks synced for offline use, please help?

  • Casual Listener
  • When I move the switch to '1' to make the playlist available offline on my iPhone 4S (ios 6.1.2) the switch moves itself back to '0' and I can't get the tracks synced for offline use, please help?
  • Peter__
  • Community Legend
  • 1587 Views
  • 4 replies
  • 0 likes
  • 1587 Views
  • 4 replies
  • 0 likes

an error when synch playlists

Hey, I have a problem with my spotify on iphone 5. It seems that whole playlists were synchronised but some of the songs got caught off half way through playing, or after 10 secs... i usually listen to music on the offline mode on my phone as don't w...

  • Newbie
  • Hey,   I have a problem with my spotify on iphone 5. It seems that whole playlists were synchronised but some of the songs got caught off half way through playing, or after 10 secs... i usua...
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Ipod Touch 2nd Generation crashes after 1 song

Ipod Touch 2nd Generation crashes after 1 song (iOS 4) - Please help. I have 2 ipods (iOS 4), 1 iPhone 4s + 1 iphone 3GS (both phones iOS 5.1) - no problems with the iphones . Please help. Brgds Andre

  • Newbie
  • Ipod Touch 2nd Generation crashes after 1 song (iOS 4) - Please help. I have 2 ipods (iOS 4), 1 iPhone 4s + 1 iphone 3GS (both phones iOS 5.1) - no problems with the iphones .   Please help....
  • Davidhelllier
  • Casual Listener
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Will spotify ever work again?

Premium member and have not been able to use spotify app or spotify for iOS 4 on my iPhone for 4 days...this sux!

  • Casual Listener
  • Premium member and have not been able to use spotify app or spotify for iOS 4 on my iPhone for 4 days...this sux!
  • DeanneM
  • Casual Listener
  • 368 Views
  • 5 replies
  • 0 likes
  • 368 Views
  • 5 replies
  • 0 likes

New UI for IOS 7?

Hi, Does anyone know if Spotify is going to remake the UI of their apps anytime soon? They look so stale and old compared to Rdio. I'm thinking of switching over if I can find a way to upload all my playlists. Thanks.

  • Casual Listener
  • Hi,   Does anyone know if Spotify is going to remake the UI of their apps anytime soon? They look so stale and old compared to Rdio. I'm thinking of switching over if I can find a way to upl...
  • MattSuda
  • Spotify Star
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Can I use my old Iphone for listening offline?

I am about to upgrade to a new Iphone 5s. I currently use my iphone 4 for listening to spotify songs offline while running. Can I continue to use my iphone 4 to listen to spotify offline after I change my wireless account over to my new Iphone 5s? Ca...

  • Newbie
  • I am about to upgrade to a new Iphone 5s.   I currently use my iphone 4 for listening to spotify songs offline while running. Can I continue to use my iphone 4 to listen to spotif...
  • Joe
  • Community Legend
  • 1825 Views
  • 1 replies
  • 0 likes
  • 1825 Views
  • 1 replies
  • 0 likes

Spotify not scrobbling to Last.fm on iPhone5

Hi all Last.fm has stopped scrobbling my Spotify plays on my iPhone 5. All was working fine until recently. Any ideas? Thanks in advance.

  • Newbie
  • Hi all   Last.fm has stopped scrobbling my Spotify plays on my iPhone 5. All was working fine until recently. Any ideas?    Thanks in advance.
  • Joe
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Replay geht nicht !!!

ich schreibe zum zweiten mal an vileicht ist meine erste nachicht nicht angekommen , oder hab falschverschickt, das problem ist die Replay taste ( wiederholung) des titels in meiner playlist es geht einfach nicht wenn ich schuffle und wiederholung ni...

  • Newbie
  • ich schreibe zum zweiten mal an vileicht ist meine erste nachicht nicht angekommen , oder hab falschverschickt, das problem ist die Replay taste ( wiederholung) des titels in meiner playlist es geht ...
  • Yamar79
  • Casual Listener
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

NO playlists will sync - iPod Touch

Hi. I am having a huge huge huge problem that is really annoying me. when I say annoying me, I mean I am going through the roof with this. I cannot sync ANY of my playlists with my iPod Touch 4G, iOS 6.1.3, 2.04GB free space. I have done the followin...

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  • Regular
  • Hi. I am having a huge huge huge problem that is really annoying me. when I say annoying me, I mean I am going through the roof with this. I cannot sync ANY of my playlists with my iPod Touch 4G, iOS...
  • f33un
  • Regular
  • 431 Views
  • 5 replies
  • 0 likes
  • 431 Views
  • 5 replies
  • 0 likes

Spotify on iPhone not working 4th of July 2013

Is there a problem with spotify today? It's not working all. Deleted and reinstalled the app and still nothing. Search isn't working, radio stations not playing...

  • Casual Listener
  • Is there a problem with spotify today? It's not working all. Deleted and reinstalled the app and still nothing. Search isn't working, radio stations not playing...
  • Kora
  • Newbie
  • 1575 Views
  • 10 replies
  • 0 likes
  • 1575 Views
  • 10 replies
  • 0 likes

I have premium and the app will not open on my iPhone 5

Hello! I have spotify premium and have had it for a while and now the app will not open anymore. I have deleted and re-downloaded it a bunch of times and nothing has changed. I have also logged out on my computer since I can't on my phone. Nothing se...

  • Visitor
  • Hello! I have spotify premium and have had it for a while and now the app will not open anymore. I have deleted and re-downloaded it a bunch of times and nothing has changed. I have also logged out o...
  • MichaelJerzak
  • Composer
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Local files- iPod touch

Hallo How can I add local files stored in my iPod touch drive into Spotify playlist? Can I do it without copying them into hard drive on my PC?

  • Regular
  • Hallo How can I add local files stored in my iPod touch drive into Spotify playlist? Can I do it without copying them into hard drive on my PC?
  • un_leashed
  • Regular
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Just upgraded and can't get premium to flow to my phone

Just upgraded to premium and it keeps telling me that "only premium users can... try radio." i did the uninstall and logging out. nothing is working at this moment. What else can i do to get this to work on my phone? Thanks.

  • Casual Listener
  • Just upgraded to premium and it keeps telling me that "only premium users can... try radio." i did the uninstall and logging out. nothing is working at this moment. What else can i do to get this to ...
  • Joe
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

how can i fix.my spotify

My problem with mine is it wont let me play my play list on my phone that.i added on thete or.on my computer it will only.let.me listen to radio on there its.driving.me crazy.wat can i do to fix it

  • Newbie
  • My problem with mine is it wont let me play my play list on my phone that.i added on thete or.on my computer it will only.let.me listen to radio on there its.driving.me crazy.wat can i do to fix it
  • Joe
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Solved!! Delete radio stations?

How do you do it? I use Mac and iOS versions. Thank you.

  • Casual Listener
  • How do you do it? I use Mac and iOS versions. Thank you.
  • SemperHiFi
  • Casual Listener
  • 769 Views
  • 3 replies
  • 0 likes
  • 769 Views
  • 3 replies
  • 0 likes