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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Kolbewinkelman
  • Visitor
  • 387241 Views
  • 877 replies
  • 325 likes
  • 387241 Views
  • 877 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 76257 Views
  • 124 replies
  • 32 likes
  • 76257 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17002 Views
  • 8 replies
  • 0 likes
  • 17002 Views
  • 8 replies
  • 0 likes

spotify downloading songs very slow on wifi

I have a weird problem that the songs on my phone downloading very slow on WIFI, and when I'm switching to 3G it downloading fast. It doesn't make any sense.

  • Gig Goer
  • I have a weird problem that the songs on my phone downloading very slow on WIFI, and when I'm switching to 3G it downloading fast. It doesn't make any sense.
  • Joe
  • Community Legend
  • 3978 Views
  • 2 replies
  • 1 likes
  • 3978 Views
  • 2 replies
  • 1 likes

Syncing local files to my iPhone 5

Dear Spotify, I've been trying to sync my local files to my phone. When I add them to a playlist, they even appear on my phone. But when I try to play them, It's doesn't do anything. It seems like it won't 'load' the song (even though I put the offli...

  • Newbie
  • Dear Spotify,   I've been trying to sync my local files to my phone. When I add them to a playlist, they even appear on my phone. But when I try to play them, It's doesn't do anything. It se...
  • Adam
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

IOS premium account not playing

I recently encountered a problem where when I searched for songs on spotify on my phone they would be greyed out and when I click to play a song i get the message 'Premium Required' however I already have a ongoing premium subscription. I have checke...

  • Casual Listener
  • I recently encountered a problem where when I searched for songs on spotify on my phone they would be greyed out and when I click to play a song i get the message 'Premium Required' however I already...
  • Adam
  • Roadie
  • 695 Views
  • 5 replies
  • 0 likes
  • 695 Views
  • 5 replies
  • 0 likes

iOS 7 Beta 4 FIXED

Because Spotify is so great, they got us an update that now fixes the crashing while changing volume on beta 4. Thank y'all, stay awesome!

  • Newbie
  • Because Spotify is so great, they got us an update that now fixes the crashing while changing volume on beta 4. Thank y'all, stay awesome!
  • Adam
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Iphone

Warum habe ich auf meinem Iphone 2 GB Daten, wie kann ich diese reduzieren ???

  • Newbie
  • Warum habe ich auf meinem Iphone 2 GB Daten, wie kann ich diese reduzieren ???
  • Taylor
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Premium for Iphone 5/iMac not taking effect

Hey guys so i've just recently purchased premium for spotify! UNfortunately its coming up on both my iphone and imac application that i need to upgrade to premium? Any solutions to this would be great! And yes i have double checked my accounts and re...

  • Casual Listener
  • Hey guys so i've just recently purchased premium for spotify! UNfortunately its coming up on both my iphone and imac application that i need to upgrade to premium? Any solutions to this would be ...
  • Adam
  • Roadie
  • 302 Views
  • 5 replies
  • 0 likes
  • 302 Views
  • 5 replies
  • 0 likes

Cannot sync local files from Spotify onto IPod

Hello. I am having serious trouble trying to sync my files onto my iPod. I have noted that only local files will sync because I have done the process before successfully, however I just got the 30-day free trial version of Spotify Premium which led m...

Apple 30-pin to USB Adapter
  • Casual Listener
  • Hello.  I am having serious trouble trying to sync my files onto my iPod.  I have noted that only local&...
  • HelpingHand2U
  • Casual Listener
  • 952 Views
  • 2 replies
  • 0 likes
  • 952 Views
  • 2 replies
  • 0 likes

Simple change to improve Radio UI

Make the thumbs-down red, and 5 mm lower. Make the thumbs-up green, and 5 mm higher.

  • Casual Listener
  • Make the thumbs-down red, and 5 mm lower. Make the thumbs-up green, and 5 mm higher.
  • Taylor
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

A different type of sync issue

So both my daughter and I are seeing this issue. Some songs from some playlists just go greyed out. Not an entire list, just some songs. I figured Spotify lost the rights to the song. However, on my imac I can stream them wifi, they are still availab...

  • Regular
  • So both my daughter and I are seeing this issue.  Some songs from some playlists just go greyed out.  Not an entire list, just some songs.  I figured Spotify lost the rights to the son...
  • JMJ
  • Regular
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Problem with iPad app

I have two iPads (one private and one for work), and a Spotify Premium account. On one of the iPads, the Spotify app will not launch the music after hitting the play-button. I can see my playlists, and everything seems allright until I press "PLAY". ...

  • Regular
  • I have two iPads (one private and one for work), and a Spotify Premium account. On one of the iPads, the Spotify app will not launch the music after hitting the play-button. I can see my playlists, a...
  • moseleydeb
  • Casual Listener
  • 2670 Views
  • 15 replies
  • 0 likes
  • 2670 Views
  • 15 replies
  • 0 likes

Solved!! Sync only local files from starred to iPhone

Hi Is there a way only to syncs the local files form my starred list to my iPhone?

  • Casual Listener
  • Hi   Is there a way only to syncs the local files form my starred list to my iPhone?
  • Rhod2
  • Casual Listener
  • 1973 Views
  • 9 replies
  • 0 likes
  • 1973 Views
  • 9 replies
  • 0 likes

I can't download my playlist(s).

I've tried so many alternatives, deleted spotify and so on. When I first open it, it begins the download (over wi-fi), but then it stops... Please help! I'm a premium user!!

  • Casual Listener
  • I've tried so many alternatives, deleted spotify and so on. When I first open it, it begins the download (over wi-fi), but then it stops... Please help! I'm a premium user!!
  • Joe
  • Community Legend
  • 738 Views
  • 3 replies
  • 0 likes
  • 738 Views
  • 3 replies
  • 0 likes

Syncing 'stops'

I have a premium sub and for 6 months syncing worked and now it hangs. i tried iPhone on and off, deleting num of playlists...how do i fix this?

  • Newbie
  • I have a premium sub and for 6 months syncing worked and now it hangs.  i tried iPhone on and off, deleting num of playlists...how do i fix this?
  • jessi22
  • Newbie
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

[spotify for iOS 4] playlists won't synch

Hi all, Description I've just discovered i can use spotify on my iPod Touch 2g. I can see my playlists, but there are no tracks in them! A more detailed description, using numbered steps 1. I installed Spotify voor iOS 4 from the App Store 2. Then I ...

  • Casual Listener
  • Hi all,   Description I've just discovered i can use spotify on my iPod Touch 2g. I can see my playlists, but there are no tracks in them!   A more detailed description, using n...
  • hwassermeyer
  • Newbie
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Where has 'discover' gone on my iphone app?

Discover mode has gone and has been replaced by 'whats new' on my Iphone. This is absolutely useless for me! Even the 'top tracks' section is completely empty! whats going on?

  • Casual Listener
  • Discover mode has gone and has been replaced by 'whats new' on my Iphone. This is absolutely useless for me! Even the 'top tracks' section is completely empty! whats going on?
  • Joe
  • Community Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Problems!

When I am listening to any song and I want to see the song's picture, I click to the picture and the app stop working, but music still playing. What is wrong ? Or does my ipad have a problem ?? And after I minimize twice the closes itself. Help pleas...

  • Casual Listener
  • When I am listening to any song and I want to see the song's picture, I click to the picture and the app stop working, but music still playing. What is wrong ? Or does my ipad have a problem ?? And a...
  • Joe
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Playlists not fully syncing between computer and iPhone

Hi - I have a couple playlists that don't show fully on my iPhone and I'm unable to access songs I've always been able to access, that I added from Spotify, not local files. For example, one has 336 tracks (per computer), but only shows 300 on my iPh...

  • Newbie
  • Hi - I have a couple playlists that don't show fully on my iPhone and I'm unable to access songs I've always been able to access, that I added from Spotify, not local files. For example, one has 336 ...
  • Taylor
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

iOS app keep lost some tracks

I've encounter this on both my iPad(6.1.3) and iPhone5(6.1.4), no jailbreak to my device. I have a playlist have about 250+ songs, I already sync them to offline, but sometimes when I open Spotify, some tracks are gone, and need resync. Any help?

  • Visitor
  • I've encounter this on both my iPad(6.1.3) and iPhone5(6.1.4), no jailbreak to my device. I have a playlist have about 250+ songs, I already sync them to offline, but sometimes when I open Spotify, s...
  • Taylor
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Problems with Syncing

Hi, im having trouble with my spotify playlists trying to get songs from my local files into my iphone. i make a playlist, everything plays fine on the computer, then eventually appears on my phone, but it says the trackc isnt synced. yes i am on wif...

  • Casual Listener
  • Hi, im having trouble with my spotify playlists trying to get songs from my local files into my iphone. i make a playlist, everything plays fine on the computer, then eventually appears on my phone, ...
  • Taylor
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Only local files synced to iPhone

Hi, I just got Premium so i could listen my spotify playlist on vacation without having to be connected to an internetsource.I use an Iphone 4 with iOS 5.1. It only synchronizes local files (43 out of 895 songs) for listening offline. Why is that? If...

  • Newbie
  • Hi,   I just got Premium so i could listen my spotify playlist on vacation without having to be connected to an internetsource. I use an Iphone 4 with iOS 5.1.   It only synchroniz...
  • Taylor
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes