iPhone app not recognizing that I am a Premium user

Just paid for the Premium Spotify and it won't show up on my iPhone app...tried logging in and out and no change. Ridiculous. Can someone help me?

• JillianLuster
• Newbie
• Just paid for the Premium Spotify and it won't show up on my iPhone app...tried logging in and out and no change. Ridiculous. Can someone help me?
• 2014-03-31 7:33:49 PM
• 2014-03-31 7:44:58 PM
• user-removed
• Not applicable
• 342 Views
• 2 replies
• 0 likes

Accessing "Your Music > Songs/Albums/Artists" from iPhone app

I noticed recently in my desktop app that Starring songs and albums seems to have been replaced with the "Your Music" section where music goes when I click "Save". I can't seem to find these collections of music on my iPhone app. Has the functionalit...

• booradley
• Regular
• I noticed recently in my desktop app that Starring songs and albums seems to have been replaced with the "Your Music" section where music goes when I click "Save".   I can't seem to find the...
• 2014-03-31 4:39:16 PM
• 2014-03-31 5:09:47 PM
• booradley
• Regular
• 766 Views
• 2 replies
• 0 likes

Extreme suddenly gives me low quality songs

Since yesterday the Spotify app on my iPhone behaves strangely. When I download songs for offline use the songs are downloaded in a couple of seconds. You could think that's a nice thing, but since I'm having my sync settings put to Extreme, I got a ...

• fourstringer
• Music Fan
• Since yesterday the Spotify app on my iPhone behaves strangely. When I download songs for offline use the songs are downloaded in a couple of seconds. You could think that's a nice thing, but since I...
• 2014-02-06 9:33:48 PM
• 2014-03-31 12:43:29 PM
• Joe
• Community Legend
• 911 Views
• 7 replies
• 0 likes

Synced songs wont play?

I bought premium today and was downloading my playlists for offline play. I thought that spotify said you can listen to ANY track at ANY time, do i still have to shuffle play the playlist? I wanted to listen to one song in particular and it says, "un...

• user-removed
• Visitor
• I bought premium today and was downloading my playlists for offline play. I thought that spotify said you can listen to ANY track at ANY time, do i still have to shuffle play the playlist? I wanted t...
• 2014-03-30 10:01:42 PM
• 2014-03-31 1:26:51 AM
• Joe
• Community Legend
• 277 Views
• 1 replies
• 0 likes

I bought preminum but it don't work

I bought 3 month preminum, put in the code with a computer, It said that I had preminum but I can't have un offline list and have to shuffle play the music when I tried to put in the code again it didn't work.

• sarakattis
• Newbie
• I bought 3 month preminum, put in the code with a computer, It said that I had preminum but I can't have un offline list and have to shuffle play the music when I tried to put in the code again it di...
• 2014-03-30 12:41:17 PM
• 2014-03-30 2:47:58 PM
• user-removed
• Not applicable
• 400 Views
• 2 replies
• 0 likes

Still getting ads on iPhone?

My wife subscribes to the £5 Unlimited service, and while this has got rid of the ads from the Spotify desktop app, she still gets them on her iPhone app. Is this a fault with her account? She shouldn't have to pay twice as much just to banish them f...

• MajorFubar69
• Casual Listener
• My wife subscribes to the £5 Unlimited service, and while this has got rid of the ads from the Spotify desktop app, she still gets them on her iPhone app. Is this a fault with her account? She should...
• 2014-03-29 10:47:33 AM
• 2014-03-29 11:58:52 AM
• Joe
• Community Legend
• 419 Views
• 3 replies
• 0 likes

the song: Ture-Preview Mix by Avicii, is unable to play

• aaronism
• Newbie
• 2014-03-29 2:54:50 AM
• 2014-03-29 2:59:07 AM
• Joe
• Community Legend
• 475 Views
• 1 replies
• 0 likes

Spotify Connect option to disable or I will be Cancelling by premium subscription

Let me start by saying I have been a Spotify user from day one and always had a paid subscription however this will be changing if I am not given the option to disable this annoying and embarrassing connect. I was in a meeting the other day and my ph...

• Daz19
• Casual Listener
• Let me start by saying I have been a Spotify user from day one and always had a paid subscription however this will be changing if I am not given the option to disable this annoying and embarrassing ...
• 2014-03-28 7:51:03 AM
• 2014-03-28 10:52:32 PM
• Daz19
• Casual Listener
• 565 Views
• 3 replies
• 0 likes

List of artists I'm following won't load on ios app

The list loads on the desktop app just fine but on the ios app it says "something went wrong." I have tried reinstallation of the app, restarting the device (iphone 5c), as well as different internet connections. Any help would be appriciated, thanks...

• spittinvenom
• Casual Listener
• The list loads on the desktop app just fine but on the ios app it says "something went wrong."  I have tried reinstallation of the app, restarting the device (iphone 5c), as well as different in...
• 2014-03-28 5:37:05 AM
• 2014-03-28 6:54:27 PM
• spittinvenom
• Casual Listener
• 603 Views
• 4 replies
• 0 likes

Login error

Since the most recent IOS update I cannot access spotify. I get an error message stating unable to login in offline mode. When I click ok the whole thing shuts down. I also have lost the icon in my iPhone 4s settings

• Abatha
• Regular
• Since the most recent IOS update I cannot access spotify. I get an error message stating unable to login in offline mode. When I click ok the whole thing shuts down. I also have lost the icon in my i...
• 2014-03-28 5:18:55 PM
• 2014-03-28 5:25:27 PM
• Joe
• Community Legend
• 437 Views
• 1 replies
• 0 likes

iphone 'loses' synced tracks

I have an iPhone and have set a couple of playlists to be synced and available offline. And when first set up it worked fine and I could listen to them offline. But I've had to re-sync them several times. I have to do it right now. Why does this keep...

• elkinator
• Casual Listener
• I have an iPhone and have set a couple of playlists to be synced and available offline. And when first set up it worked fine and I could listen to them offline. But I've had to re-sync them several t...
• 2012-03-15 10:48:05 AM
• 2014-03-28 4:59:11 PM
• seeluis
• Newbie
• 2495 Views
• 13 replies
• 0 likes

Songs being incorrectly/unnecessarily replaced

On my computer, i have a downloaded version of a song (the real version by the artist). Spotify does not carry the original song in their service, but a bad karaoke version of the song. I've added the original version of the song and others to my pla...

• cheplandrum
• Newbie
• On my computer, i have a downloaded version of a song (the real version by the artist). Spotify does not carry the original song in their service, but a bad karaoke version of the song. I've added th...
• 2014-03-28 4:28:01 AM
• 2014-03-28 11:24:35 AM
• Joe
• Community Legend
• 566 Views
• 1 replies
• 0 likes
• ipod
  local files
  playlists changed

Many (not all) offline songs not syncing to iPhone 4

-Over 3GB available on my phone (current updates of ios and spotify) -Some songs sync, some don't. In some cases the album artwork will even appear, but song will not play -Phone and laptop (home library) on same wireless network -What's really baffl...

• GratefulEd77
• Regular
• -Over 3GB available on my phone (current updates of ios and spotify)  -Some songs sync, some don't. In some cases the album artwork will even appear, but song will not play  -Phone and ...
• 2014-03-28 2:07:14 AM
• 2014-03-28 2:18:02 AM
• Peter__
• Community Legend
• 540 Views
• 1 replies
• 0 likes

Friends profile and playlist not loading

I don't know why but the playlist for someone I'm following won't load? They have informed me everything is OK at their end though they did have the same problem with mine a while back. How can I fix this?

• dolphin
• Newbie
• I don't know why but  the playlist for someone I'm following won't load? They have informed me everything is OK at their end though they did have the same problem with mine a while back. How can...
• 2013-07-30 8:49:39 PM
• 2014-03-27 6:30:08 PM
• Peter__
• Community Legend
• 1287 Views
• 3 replies
• 0 likes

Spotify on iPhone 4s initializes after return from background process

DescriptionReturning from background process, Spotify re-initializes A more detailed description, using numbered steps1. Start Spotify2. Play something3. Stop play4. open some other App and keep Spotify in background5. Return to Spotify (e.g.. Stoppi...

• Thobbe
• Regular
• Description Returning from background process, Spotify re-initializes   A more detailed description, using numbered steps 1. Start Spotify 2. Play something 3. Stop play 4. ...
• 2014-03-27 2:14:01 PM
• 2014-03-27 4:25:59 PM
• Thobbe
• Regular
• 556 Views
• 6 replies
• 0 likes

Volume changes automatically

How do I stop my ipad from automatically increasing/decreasing the volume during playback? I've looked at other posts similar to this but the instructions are all to help with MAC/PC issues I can't find the equivalent instructions for the ipad. Thank...

• NTilston
• Casual Listener
• How do I stop my ipad from automatically increasing/decreasing the volume during playback?  I've looked at other posts similar to this but the instructions are all to help with MAC/PC issues I c...
• 2014-03-27 1:12:09 PM
• 2014-03-27 1:54:13 PM
• NTilston
• Casual Listener
• 1533 Views
• 4 replies
• 0 likes

Spotify stops playing after a few seconds

Had issues playing these songs via my iPhone. The song starts playing for about 30secs and says that the title cannot be played. There are no problems playing the same songs on my computer... These are the songs: 40 Day Dream by Edward Sharpe & The M...

• chris0205
• Newbie
• Had issues playing these songs via my iPhone. The song starts playing for about 30secs and says that the title cannot be played. There are no problems playing the same songs on my computer... &nb...
• 2014-03-26 11:41:32 PM
• 2014-03-27 12:25:00 PM
• Joe
• Community Legend
• 1279 Views
• 1 replies
• 0 likes