Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
31682 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
96048 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
425195 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
294150 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Updated to the new version of the app, now whenever I'm playing music and exit the app or the screen locks, my music fades out and pauses. Thus, a useless app. Help please
Updated to the new version of the app, now whenever I'm playing music and exit the app or the screen locks, my music fades out and pauses. Thus, a useless app. Help please 😞
Casual Listener
4949 Views
4 replies
0 likes
I have an iPhone 5S running iOS 7.1 and I updated my Spotify to version 1.0.0. After the update, the information (name/artist) of my local files/songs that I synced from computer are no longer displayed on the lockscreen. And the app has terrible lag...
I have an iPhone 5S running iOS 7.1 and I updated my Spotify to version 1.0.0. After the update, the information (name/artist) of my local files/songs that I synced from computer are no lo...
Spotify Star
873 Views
1 replies
0 likes
Hello, I just signed up for the free 30 day trial of Spotify Premium. It seems to work on the desktop app, but when I log in to Spotify on my iPhone with my Facebook account, it won't allow me to stream on demand music and gives me the message "Only ...
Hello, I just signed up for the free 30 day trial of Spotify Premium. It seems to work on the desktop app, but when I log in to Spotify on my iPhone with my Facebook account, it won't allo...
Newbie
4660 Views
13 replies
1 likes
Today I encountered some pauses with no audio, and then it would start up again. This happened with the track continuing to play even though the audio wasn't playing. My headphones are not the problem since this happened about three times in 30 minut...
Today I encountered some pauses with no audio, and then it would start up again. This happened with the track continuing to play even though the audio wasn't playing. My headphones are not the proble...
Community Legend
1845 Views
3 replies
0 likes
I just updated my iPhone and noticed when I selected my "starred" playlist it only lets me play in shuffle mode or I can filter up top. Before this latest patch I could search my starred playlist by artist, album, song, etc.. Now it appears I have to...
I just updated my iPhone and noticed when I selected my "starred" playlist it only lets me play in shuffle mode or I can filter up top. Before this latest patch I could search my starred playli...
Music Fan
559 Views
1 replies
0 likes
I pay for my spotify account, but I still cannot get shuffle play off when I am on the app. How can I fix that?
I pay for my spotify account, but I still cannot get shuffle play off when I am on the app. How can I fix that?
Spotify Star
653 Views
3 replies
0 likes
I've just switched back to spotify from Rdio after the new announcements, however one of the key features I was excited about and switched back for is the 'save' option to build a collection, which isn't on the new iOS version. Is this something that...
I've just switched back to spotify from Rdio after the new announcements, however one of the key features I was excited about and switched back for is the 'save' option to build a collection, which i...
Newbie
2082 Views
5 replies
0 likes
I've just updated to the new spotify redesign in my iPhone 4S in the UK. Ive noticed I haven't received the 'Your Music' section update as shown and is still there as 'Playlists'. I thought as a premium user I would receive the newest features first....
I've just updated to the new spotify redesign in my iPhone 4S in the UK. Ive noticed I haven't received the 'Your Music' section update as shown and is still there as 'Playlists'. I thought as a pre...
Regular
1714 Views
4 replies
0 likes
Unless I'm missing something, are album reviews missing from the new Spotify update? I liked being able to read reviews or information about individual albums while I was listening to them. Not every album had one, but many did, and now I don't see a...
Unless I'm missing something, are album reviews missing from the new Spotify update? I liked being able to read reviews or information about individual albums while I was listening to...
399 Views
0 replies
1 likes
I used the forum search option for this but didn't find anything. Someone point me in the right direction if I'm wrong... After the update today April 2, 2014, the add to queue option is now missing from the Discover section. I used to be able to go ...
I used the forum search option for this but didn't find anything. Someone point me in the right direction if I'm wrong... After the update today April 2, 2014, the add to queue optio...
483 Views
0 replies
1 likes
On the latest update, when bringing up an album, if you swipe down the album picture will naturally go down. Lift the finger from the screen and it will spring up. However, it does not return to its initial position, and so a small blank space remain...
On the latest update, when bringing up an album, if you swipe down the album picture will naturally go down. Lift the finger from the screen and it will spring up. However, it does not return t...
Community Legend
576 Views
1 replies
0 likes
Having a bug where my lockscreen will not show song/album art if it is a local file. Any suggestions?
Having a bug where my lockscreen will not show song/album art if it is a local file. Any suggestions?
Spotify Star
795 Views
1 replies
0 likes
Hi, does anyone know why i have with Spotify unlimited adverts on my ipad but not on the imac? It´s really annoying... bø
Hi, does anyone know why i have with Spotify unlimited adverts on my ipad but not on the imac? It´s really annoying... bø
Community Legend
612 Views
3 replies
0 likes
I just did a software update on my iPod touch and now when I try to play a playlist the device locks up briefly then kills the spotify app completely. Have unintalled/reinstalled several times with no luck. What is going on and how I do I get this fi...
I just did a software update on my iPod touch and now when I try to play a playlist the device locks up briefly then kills the spotify app completely. Have unintalled/reinstalled several times ...
Regular
696 Views
2 replies
0 likes
You have to scroll down to see this option. My mistake.
<Deleting message> You have to scroll down to see this option. My mistake.
377 Views
0 replies
0 likes
I just got the newest update for spotify on my iPad and now it won't open I have turned of my iPad and deleted and then renown loaded the app but it still won't open what's wrong? Can anyone help?
I just got the newest update for spotify on my iPad and now it won't open I have turned of my iPad and deleted and then renown loaded the app but it still won't open what's wrong? Can anyone help?
Community Legend
957 Views
1 replies
0 likes
Hi all, There is no repeat button for single tracks on iOS yet they have implemented this for deskptop. Why so? Is this coming soon?
Hi all, There is no repeat button for single tracks on iOS yet they have implemented this for deskptop. Why so? Is this coming soon?
Spotify Star
667 Views
3 replies
1 likes
Hello everyone, I have all of my local files on Itunes but I want to make them available on Spotify. I was wondering a couple of things when making the local files available. 1) Am I going to have double files on my iphone? I mean is it one local fil...
Hello everyone, I have all of my local files on Itunes but I want to make them available on Spotify. I was wondering a couple of things when making the local files available. 1)...
Spotify Star
626 Views
1 replies
0 likes
I'm having some trouble getting my iPad to connect to Spotify at my office. A direct connection (Proxy off) fails, most likely because the firewall rejects HTTP connections to ports other than 80 and 443. We have an HTTPS Proxy we can set things to c...
I'm having some trouble getting my iPad to connect to Spotify at my office. A direct connection (Proxy off) fails, most likely because the firewall rejects HTTP connections to ports other than 80 and...
2049 Views
0 replies
1 likes
