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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 50596 Views
  • 16 replies
  • 36 likes
  • 50596 Views
  • 16 replies
  • 36 likes

Spotify Connect - I really want to use it!

Hi, I've got a Mac, a PC, iPad, a Denon receiver AVR-1000 (not on the list) and iPhone. I still try to figure out which devices can use Spotify Connect and which can't. Without going into too much detail, I have some use case where I really could use...

  • Casual Listener
  • Hi, I've got a Mac, a PC, iPad, a Denon receiver AVR-1000 (not on the list) and iPhone. I still try to figure out which devices can use Spotify Connect and which can't. Without going into too much de...
  • MattJThompson
  • Casual Listener
  • 505 Views
  • 3 replies
  • 1 likes
  • 505 Views
  • 3 replies
  • 1 likes

Spotify in car with usb connection

In my new car I can connect my iphone 4 running iOS 5.1.1 so I can play all the songs that are in my music app. Now when I start spotify I can only play te first song and after that the car stereo automatically switches to de default music app! Is th...

  • Regular
  • In my new car I can connect my iphone 4 running iOS 5.1.1 so I can play all the songs that are in my music app.   Now when I start spotify I can only play te first song and after that the ca...
  • ruteclrp
  • Casual Listener
  • 18322 Views
  • 9 replies
  • 0 likes
  • 18322 Views
  • 9 replies
  • 0 likes

How to avoid adding duplicate songs?

Hi, Is there a way not to have duplicate songs in my playlists? Another word ... while I am actually adding songs into my playlist, I wanna see a message saying that the song I am adding actually had been added into the playlistis before. Is there su...

  • Newbie
  • Hi,   Is there a way not to have duplicate songs in my playlists?    Another word ... while I am actually adding songs into my playlist,  I wanna see a message saying...
  • Josh
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Premium

I've been using premium for awhile, and our premium went off last week, so I paid for premium yesterday, nothing is working like it was last night, like on the iPad. So when I went to look on the computer it says I'm already premium and it should wor...

  • Newbie
  • I've been using premium for awhile, and our premium went off last week, so I paid for premium yesterday, nothing is working like it was last night, like on the iPad. So when I went to look on the com...
  • Peter__
  • Community Legend
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

iPhone 4 not recognizing Premium account

Just recently I purchased spotify premium and it works perfectly on my macbook and ipad, but it'll still treat my account as basic on my iphone 4. I've brosed the forums for possible solutions; ive tried restarting the phone, deleting/reinstalling sp...

  • Newbie
  • Just recently I purchased spotify premium and it works perfectly on my macbook and ipad, but it'll still treat my account as basic on my iphone 4. I've brosed the forums for possible solutions; ive t...
  • Peter__
  • Community Legend
  • 312 Views
  • 1 replies
  • 1 likes
  • 312 Views
  • 1 replies
  • 1 likes

Solved!! New shuffle

Since we have got this new shuffle update it seems to me that this is just like pandora I can't just click a song in my playlist and listen to it. I also can have so many skips. Don't get me wrong I love spotify never an issue tell now but if I wante...

  • Casual Listener
  • Since we have got this new shuffle update it seems to me that this is just like pandora I can't just click a song in my playlist and listen to it. I also can have so many skips. Don't get me wrong I ...
  • Peter__
  • Community Legend
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Can't search for playlists with premium subscription

I'm using iOS version 0.9.3.212 with a premium subscription. My husband is using same version but with a free subscription. When he uses the search function, he has access to all of these playlists that other people have put together. I would love to...

  • Regular
  • I'm using iOS version 0.9.3.212 with a premium subscription. My husband is using same version but with a free subscription. When he uses the search function, he has access to all of these playlists t...
  • Lozzfromoz
  • Regular
  • 662 Views
  • 6 replies
  • 0 likes
  • 662 Views
  • 6 replies
  • 0 likes

Music Pausing

My iPhone app will play certain song for a short length of time, and then the music will stop for a couple of seconds, and then continue. This does not occur on my PC (SAMSUNG). Does anyone have any idea what causes this to happen on the iPhone, and ...

  • Regular
  • My iPhone app will play certain song for a short length of time, and then the music will stop for a couple of seconds, and then continue. This does not occur on my PC (SAMSUNG). Does anyone have any ...
  • CurlyKopite
  • Regular
  • 747 Views
  • 12 replies
  • 0 likes
  • 747 Views
  • 12 replies
  • 0 likes

Howto sync from a device to the computer, and not the other way around??

The title states the question. I do my playlist editing on my iPhone. Thefore I want the sync to go from the device to the computer. Any advice? Thanks

  • Regular
  • The title states the question. I do my playlist editing on my iPhone. Thefore I want the sync to go from the device to the computer.   Any advice? Thanks  
  • Joe
  • Community Legend
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Deleting music to free up space

Most of my Spotify playlists are a combination of imported music I had in iTunes and songs I've added since getting Spotify Premium. My iPhone storage is limited, though, so I'm looking to free up space. If all that music has already been imported in...

  • Newbie
  • Most of my Spotify playlists are a combination of imported music I had in iTunes and songs I've added since getting Spotify Premium.  My iPhone storage is limited, though, so I'm looking to free...
  • Peter__
  • Community Legend
  • 858 Views
  • 3 replies
  • 0 likes
  • 858 Views
  • 3 replies
  • 0 likes

Unable to access/use my Browse, Discover, or Radio tabs

So I have been having this issue on and off now for the past week or so. I can listen to songs that are on my playlists and I can also search for specific artists, but I have no access to either my browse or discover tabs. When I select them on my ph...

  • Newbie
  • So I have been having this issue on and off now for the past week or so. I can listen to songs that are on my playlists and I can also search for specific artists, but I have no access to either my b...
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Only able to acces artist playslist through app [instead of their discography]

Whenever I like an artist, I use the following option [as a sort of short cut]. Since some updates [in the desktop application] this following list has been oddly hidden under account>profile>following. But anyway it worked [sort of] on the iOS app. ...

  • Casual Listener
  • Whenever I like an artist, I use the following option [as a sort of short cut]. Since some updates [in the desktop application] this following list has been oddly hidden under account>profile&gt...
  • Peter__
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

Solved!! Discover tab missing

I am still missing the discover tab in the ipad app.I have reinstalled spotify but still no discover tab.Do you have a solution for this issue?ThanksArno

  • Casual Listener
  • I am still missing the discover tab in the ipad app. I have reinstalled spotify but still no discover tab. Do you have a solution for this issue? Thanks Arno
  • Joe
  • Community Legend
  • 1573 Views
  • 10 replies
  • 0 likes
  • 1573 Views
  • 10 replies
  • 0 likes

Control Spotify on an iOS device from a PC

Does anyone know of an app that will let you control Spotify on an iPhone or iPad from a PC? A lot of times I plug up my iPad to my stereo and would love to control it from my iPhone or PC. I've Googled around a bit but could only find results for co...

  • Music Fan
  • Does anyone know of an app that will let you control Spotify on an iPhone or iPad from a PC? A lot of times I plug up my iPad to my stereo and would love to control it from my iPhone or PC. I've Goog...
  • Josh
  • Community Legend
  • 2232 Views
  • 1 replies
  • 1 likes
  • 2232 Views
  • 1 replies
  • 1 likes

Spotify pauses

my situation i play Spotify music via my apple tv to the stereo (NICE!!) Spotify randomly pauses while playing a song. Often has lost the connection to my apple tv, so i press play and reconnect to the apple tv. this is verry anoying and it happens m...

  • Regular
  • my situation i play Spotify music via my apple tv to the stereo (NICE!!) Spotify randomly pauses while playing a song. Often has lost the connection to my apple tv, so i press play and reconnec...
  • baespey
  • Music Fan
  • 538 Views
  • 4 replies
  • 0 likes
  • 538 Views
  • 4 replies
  • 0 likes

Premium App Does Not Open at Last Song Played

Every time I open my Spotify Premium App for iOS 7 it does not open at the last place I was using it. For example, if I play a song that's number 300 in my offline playlist then stop listening, when I go back to the app, it will refresh itself and go...

  • Casual Listener
  • Every time I open my Spotify Premium App for iOS 7 it does not open at the last place I was using it. For example, if I play a song that's number 300 in my offline playlist then stop listening, when ...
  • Peter__
  • Community Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Spotify Connect Issues

Hi, how do you disable Spotify Connect? As of today, when I play music on my iPad, it automatically starts logging the activity on my phone, therefore using up data. There doesn't seem to be any option to stop this from happening, even when the app o...

  • Casual Listener
  • Hi, how do you disable Spotify Connect?   As of today, when I play music on my iPad, it automatically starts logging the activity on my phone, therefore using up data. There doesn't seem to ...
  • wiggedy123
  • Casual Listener
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

iOS very slow startup and searching

For the last 3-4 weeks Spotify on my iPhone 4 become very slow and unresponsive: Opening the iOS app takes around one minute - a minimum of 30 seconds and up to 90 seconds! This is for the flashing three dots to disappear and allow me to use the app....

  • Newbie
  • For the last 3-4 weeks Spotify on my iPhone 4 become very slow and unresponsive:   Opening the iOS app takes around one minute - a minimum of 30 seconds and up to 90 seconds! This is for t...
  • ROnald1967
  • Casual Listener
  • 6954 Views
  • 14 replies
  • 7 likes
  • 6954 Views
  • 14 replies
  • 7 likes

My Iphone isn't recognized under devices

My iphone isn't recognized under the devices tab. Im on the same wifi for both my computer and phone and it still wont connect. I also can't play local files on my phone. They work fine on the computer but show up gray in my phone. Id really like thi...

  • Newbie
  • My iphone isn't recognized under the devices tab. Im on the same wifi for both my computer and phone and it still wont connect. I also can't play local files on my phone. They work fine on the comput...
  • Joe
  • Community Legend
  • 1415 Views
  • 1 replies
  • 0 likes
  • 1415 Views
  • 1 replies
  • 0 likes

iPhone 5 not logging in

Hi,I downloaded the app (free one) on my iphone5 and tried to log in using my email (specifically don't want to use FB). I got the message "Login Failed. Could not login to Spotify. Maybe you've changed or misspelled your password?".I tried a few mor...

  • Newbie
  • Hi, I downloaded the app (free one) on my iphone5 and tried to log in using my email (specifically don't want to use FB). I got the message "Login Failed. Could not login to Spotify. Maybe you've ch...
  • Joe
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes