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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45240 Views
  • 15 replies
  • 36 likes
  • 45240 Views
  • 15 replies
  • 36 likes

Search by artist not possible offline (on iphone app)

Hello How is it possible to search song or artist if you are offline for our music you've already download locally on your iphone? Like if you upload music on itunes? Isn't it possible to find all the song from all playlist of an artist? To add all s...

  • Casual Listener
  • Hello How is it possible to search song or artist if you are offline for our music you've already download locally on your iphone? Like if you upload music on itunes? Isn't it possible to find al...
  • elie1988
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Solved!! iPhone 5S - Zero functionality - No playlists, can't search songs, no radio, no discover, etc

Specs Premium Spotify Account iPhone 5S running iOS 7.0.4Spotify App Version 0.9.2.7 Background Story So I noticed one day that certain songs I had added from my desktop Spotify program were not updating onto my iPhone. Hm, I thought, I guess I'll tr...

  • Casual Listener
  • Specs Premium Spotify Account iPhone 5S running iOS 7.0.4 Spotify App Version 0.9.2.7   Background Story So I noticed one day that certain songs I had added from my desktop Spotify pr...
  • Joe
  • Community Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

iphone app and corporate proxy

I cannot connect to the web with iphone spotify app, if there's proxy used in the environment.Couriosly the desktop application works fine. Any help? T

  • Newbie
  • I cannot connect to the web with iphone spotify app, if there's proxy used in the environment. Couriosly the desktop application works fine.   Any help?   T
  • karllark
  • Regular
  • 4764 Views
  • 2 replies
  • 2 likes
  • 4764 Views
  • 2 replies
  • 2 likes

Some songs won't play from my playlist

Hi, have Iphone 4 and a Premium subscription, have had the same playlist for a year without problem, suddenly some of the tracks don´t have sound you can see the icon and looks like they are playing but nothing happen.

  • Newbie
  • Hi, have Iphone 4 and a Premium subscription, have had the same playlist for a year without problem, suddenly some of the tracks don´t have sound you can see the icon and looks like they are playing ...
  • Adam
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! listening to playlists on my ipad

spotify won't play my playlists (online) on my ipad. I have spotify on my pc and my ipad. The ipad picks up my playlists and lists them correctly. When I try to play them it just switches to some radio feature that it thinks I might like - it won't p...

  • Casual Listener
  • spotify won't play my playlists (online) on my ipad.  I have spotify on my pc and my ipad.  The ipad picks up my playlists and lists them correctly.  When I try to play them it just sw...
  • Joe
  • Community Legend
  • 1100 Views
  • 7 replies
  • 0 likes
  • 1100 Views
  • 7 replies
  • 0 likes

Spotify Ipad app wont sync songs offline and crashes

Please help, every time i go onto a playlist that i like and click the button to make it available offline, the first song in the playlist gets an orange exclamation mark next to it, and when I unclick the button that syncs the songs and makes them a...

  • Regular
  • Please help, every time i go onto a playlist that i like and click the button to make it available offline, the first song in the playlist gets an orange exclamation mark next to it, and when I uncli...
  • Joe
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Premium account problem

I have the two-month trial subscription with cosmote and when i set the top quality on my ipod touch it says that i must have a premium account to do this

  • Casual Listener
  • I have the two-month trial subscription with cosmote and when i set the top quality on my ipod touch it says that i must have a premium account to do this
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

radio statio

New to Spotify - how do u remove a radio station from iPhone?

  • Newbie
  • New to Spotify - how do u remove a radio station from iPhone?
  • Spaceboy88
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Re: Slow and sometimes not playing on Mac/iPad/iPhone every evening

I have noticed immense slowdowns on iPad. It takes a while for playlists to update changes, searching for music and sometimes even playing. I don't have any of those problems on iPhone or Mac. I have the problem on both iPad Air and iPad Mini w/Retin...

  • Roadie
  • I have noticed immense slowdowns on iPad. It takes a while for playlists to update changes, searching for music and sometimes even playing. I don't have any of those problems on iPhone or Mac. I have...
  • Spaceboy88
  • Roadie
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Sync a playlist

Hey there! I'm new to spotify and just tried to sync a playlists for offline listening. 2 playlists are ok with about 15 titles in it. I have another big playlist with about 800 files in it. I have tried to sync it big it stops when 25 titles are dow...

  • Newbie
  • Hey there! I'm new to spotify and just tried to sync a playlists for offline listening. 2 playlists are ok with about 15 titles in it. I have another big playlist with about 800 files in it. I have t...
  • Spaceboy88
  • Roadie
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Solved!! Why is normal music quality recommended in the app?

Hey, in the Spotify iOS app, the "normal" music quality setting has a gray text beside it saying "recommended". I'm just wondering, why does it say that? Is there any problem with the "High" and "Extreme" options?

  • Casual Listener
  • Hey, in the Spotify iOS app, the "normal" music quality setting has a gray text beside it saying "recommended". I'm just wondering, why does it say that? Is there any problem with the "High" and "Ext...
  • Flips
  • Casual Listener
  • 1276 Views
  • 2 replies
  • 0 likes
  • 1276 Views
  • 2 replies
  • 0 likes

Play button for Artist in iPad

Hi, I'm using Spotify Premium and I want to listen all the songs from the same artist in my iPad. In Macbook as in my iPhone I have the play button on artist profil picture. Where is this button in iPad? I'm really missing it Thank you for your help!...

  • Regular
  • Hi,   I'm using Spotify Premium and I want to listen all the songs from the same artist in my iPad. In Macbook as in my iPhone I have the play button on artist profil picture. Where is t...
  • liamun
  • Regular
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

iPod Shuffle Problem

Hey there!I've seen that it's not possible to use Spotify with the iPod shuffle.But why is it available then?Isn't that some kind of false advertising? Like, you can plug it in, and you can let Spotify sync everything you've got on your PC, but you c...

  • Newbie
  • Hey there! I've seen that it's not possible to use Spotify with the iPod shuffle. But why is it available then? Isn't that some kind of false advertising? Like, you can plug it in, and you can let...
  • RX9
  • Newbie
  • 2435 Views
  • 6 replies
  • 0 likes
  • 2435 Views
  • 6 replies
  • 0 likes

Solved!! Spotify connect wont appear on IPhone 5/Ipad 2

I just upgraded to premium account but the connect icon wont appear, I restarted the app, but wont show. What can I do?

  • Regular
  • I just upgraded to premium account but the connect icon wont appear, I restarted the app, but wont show. What can I do?
  • Peter__
  • Community Legend
  • 1577 Views
  • 5 replies
  • 1 likes
  • 1577 Views
  • 5 replies
  • 1 likes

Can't synch to iphone 5S

i cant sync any songs at all to my iphone 5s this really sucks i just got the premium account and it dosent even work

  • Newbie
  • i cant sync any songs at all to my iphone 5s this really sucks i just got the premium account and it dosent even work
  • Christoffer
  • Community Legend
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect messing up Airplay connection?

Hi all, So, I have been using Spotify over Airplay for a long time, both from the desktop and iOS versions, through speakers connected to my router without any troubles. However I just bought a Spotify Connect compatible speaker. This means I can use...

  • Regular
  • Hi all,   So, I have been using Spotify over Airplay for a long time, both from the desktop and iOS versions, through speakers connected to my router without any troubles.   However...
  • nioshy
  • Regular
  • 2826 Views
  • 10 replies
  • 0 likes
  • 2826 Views
  • 10 replies
  • 0 likes

Solved!! No music playback, discover not working, profile not loading

iPhone 4s iOS 7.0.4 (11B554a) Available memory: 134MB Jailbroken: no Playlists: 15-30 Spotify ver: 0.9.3.212 Country: U.K. Username: controlstore -App loads -Discover does not load, get message "Discover can't be loaded at this moment. Please tray ag...

  • Casual Listener
  • iPhone 4s iOS 7.0.4 (11B554a) Available memory: 134MB Jailbroken: no Playlists: 15-30 Spotify ver: 0.9.3.212 Country: U.K. Username: controlstore   -App loads -Discover does ...
  • controlstore
  • Casual Listener
  • 794 Views
  • 2 replies
  • 0 likes
  • 794 Views
  • 2 replies
  • 0 likes

Spotify keeps crashing

Spotify keeps crashing on startup on my macbook pro (OSX 10.9.1). I've tried all the solutions mentioned, but nothing really works. Has anyone an idea?

  • Casual Listener
  • Spotify keeps crashing on startup on my macbook pro (OSX 10.9.1). I've tried all the solutions mentioned, but nothing really works. Has anyone an idea?
  • inkyourskin
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Spotify keeps crashing on my iPhone 5S

Hello guys. I press the Spotify app, see the three dots ... and then it shuts down. I am using the latest version of Spotify and iOS. I have app. 10 playlists. My iPhone is not jailbroken. I have tried a soft reset, I have tried reinstalling the app ...

  • Casual Listener
  • Hello guys.   I press the Spotify app, see the three dots ... and then it shuts down. I am using the latest version of Spotify and iOS.   I have app. 10 playlists. My iPhone is not ...
  • Peter__
  • Community Legend
  • 1007 Views
  • 3 replies
  • 0 likes
  • 1007 Views
  • 3 replies
  • 0 likes

Why wont the ipad app show album titles within playlists?

A very strange shortcoming to the ipad app is that when you're browsing a playlist, it lists the song title and artist but not the album. The web player, desktop apps, and even the iphone app all show the album in this view, but just not the ipad app...

  • Newbie
  • A very strange shortcoming to the ipad app is that when you're browsing a playlist, it lists the song title and artist but not the album.  The web player, desktop apps, and even the iphone app a...
  • Peter__
  • Community Legend
  • 1425 Views
  • 2 replies
  • 1 likes
  • 1425 Views
  • 2 replies
  • 1 likes