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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399212 Views
  • 879 replies
  • 326 likes
  • 399212 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78880 Views
  • 124 replies
  • 32 likes
  • 78880 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18065 Views
  • 8 replies
  • 0 likes
  • 18065 Views
  • 8 replies
  • 0 likes

Starred playlist not loading

Hi, was wondering if anyone can help me please? Every time I try to go onto my starred playlist, the songs won't load. As in, they don't appear on the screen, just the little loading icon. This only happens when I'm not connected to the Internet, but...

  • Casual Listener
  • Hi, was wondering if anyone can help me please? Every time I try to go onto my starred playlist, the songs won't load. As in, they don't appear on the screen, just the little loading icon. This only ...
  • Jen1854
  • Casual Listener
  • 719 Views
  • 2 replies
  • 0 likes
  • 719 Views
  • 2 replies
  • 0 likes

Solved!! iPad 2

The app is not working, I have deleted it and installed again and is still not working. I can see the menu, but when I click on it nothing happens. The main screen is blank.

  • Newbie
  • The app is not working, I have deleted it and installed again and is still not working. I can see the menu, but when I click on it nothing happens. The main screen is blank.
  • DJndre
  • Newbie
  • 3792 Views
  • 7 replies
  • 0 likes
  • 3792 Views
  • 7 replies
  • 0 likes

Where is the song?

Yesterday was the single release of "Sean Paul - Other Side Of Love"In the morning (yesterday) was the song on Spotify available but there was no chance to play it.I add the song to my playlist and want to sync it for offline. The result was the red ...

  • Music Fan
  • Yesterday was the single release of "Sean Paul - Other Side Of Love" In the morning (yesterday) was the song on Spotify available but there was no chance to play it. I add the song to my playlist a...
  • Karki
  • Music Fan
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Discover is missing.

I have spotify version 0.7.1.23 in iOS 6.1.4 and I noticed that a new tab discover appeared with the update. I really enjoyed using that and now it has disappeared. I have reinstalled the app. And it's still missing. The what's new tab is there howev...

  • Newbie
  • I have spotify version 0.7.1.23 in iOS 6.1.4 and I noticed that a new tab discover appeared with the update. I really enjoyed using that and now it has disappeared. I have reinstalled the app. And it...
  • K8marieuk
  • Music Fan
  • 1998 Views
  • 30 replies
  • 2 likes
  • 1998 Views
  • 30 replies
  • 2 likes

Downgraded without asking

Helo! My Spotify app just downgraded without me asking it to do that! The discover part pf the app is replaced with the news section and a lot of features have gone lost that came with the latest big update!

  • Casual Listener
  • Helo! My Spotify app just downgraded without me asking it to do that! The discover part pf the app is replaced with the news section and a lot of features have gone lost that came with the latest big...
  • Adam
  • Roadie
  • 396 Views
  • 4 replies
  • 0 likes
  • Mac
  • 396 Views
  • 4 replies
  • 0 likes

Spotify screwed up on ipad more than iphone going back to previous version

Hi,My ipad started slooowing down. I could not even go to the web. The battery life on my ipad was sucked dry, etc.I tried all the standard suggestion resetting setting, etc. no luck. For some strange reason even though I am not using this app my sys...

  • Casual Listener
  • Hi, My ipad started slooowing down. I could not even go to the web. The battery life on my ipad was sucked dry, etc. I tried all the standard suggestion resetting setting, etc. no luck. For some st...
  • Adam
  • Roadie
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Spotify update

With the new spotify update the AirPlay button has disappeared on IPhone. Where can I find it? I didn't do the update on my IPad and still works

  • Casual Listener
  • With the new spotify update the AirPlay button has disappeared on IPhone. Where can I find it? I didn't do the update on my IPad and still works
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Spotify not showing correct track info in car

When connected to my car dock, Spotify does not send the correct track information to the vehicle's audio system. It seems to work for the first track, and then gets stuck and does not update until you get to a Spotify advertisement. I actually chose...

  • Casual Listener
  • When connected to my car dock, Spotify does not send the correct track information to the vehicle's audio system.   It seems to work for the first track, and then gets stuck and does not up...
  • steppi
  • Newbie
  • 835 Views
  • 2 replies
  • 0 likes
  • 835 Views
  • 2 replies
  • 0 likes

Starred files vastly different between desktop and phone

Hi all, I've searched and could not find this exact problem so if this has been asked before, please forgive me. I am a premium member and am having problems where my Desktop client (Mac OSX 10.8.3, Spotify Version 0.9.0.128.g3134f863) has 23 tracks ...

  • Casual Listener
  • Hi all,   I've searched and could not find this exact problem so if this has been asked before, please forgive me. I am a premium member and am having problems where my Desktop client (Mac OSX...
  • marianolatorre
  • Music Fan
  • 812 Views
  • 9 replies
  • 1 likes
  • 812 Views
  • 9 replies
  • 1 likes

Solved!! Premium not working on ipad

Hi,I set up a Premium account on my Mac - which works - but it is not being recognised on my iPad. I'm sure this is my mistake but can't get it to work. Any help would be much appreciated.Thanks

  • Casual Listener
  • Hi, I set up a Premium account on my Mac - which works - but it is not being recognised on my iPad. I'm sure this is my mistake but can't get it to work. Any help would be much appreciated. Tha...
  • Cbus70
  • Casual Listener
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

iPhone 5 Spotify reverted back to a previous version

Hi there. For some reason, all of a sudden my Spotify app on iPhone 5 reverted back to a previous version losing the Discover feature. In the MacOS version everything is still ok. Any suggestions?

  • Casual Listener
  • Hi there. For some reason, all of a sudden my Spotify app on iPhone 5 reverted back to a previous version losing the Discover feature. In the MacOS version everything is still ok. Any suggestio...
  • fredricbrown
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes

Top Tracks Playlist Disappeared

Just installed Spotify on my brand new 5G Ipod touch. Seems only "what's new" has some content, top traks is empty and there is no other info like discovery. Is this normal?

  • Casual Listener
  • Just installed Spotify on my brand new 5G Ipod touch. Seems only "what's new" has some content, top traks is empty and there is no other info like discovery. Is this normal?
  • LapinoBEL
  • Casual Listener
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

iphone not syncing offline playlists

my iphone wont sync any of my playlists! i have deleted the app then rebooted my iphone and installed the app again and it only synced 2 songs and then stopped. I got premium so i could listen to music online and its not working

  • Newbie
  • my iphone wont sync any of my playlists! i have deleted the app then rebooted my iphone and installed the app again and it only synced 2 songs and then stopped. I got premium so i could listen to mus...
  • Peter__
  • Community Legend
  • 2909 Views
  • 1 replies
  • 1 likes
  • 2909 Views
  • 1 replies
  • 1 likes

I no longer have the new version of Spotify

Out of nowhere, my spotify app on iphone4 (all current software updates, etc.) reverted back to the earlier version (without Discover, with What's New, and without the snazzy new "Now Playing" screen. I can no longer change the queue order of songs, ...

  • Casual Listener
  • Out of nowhere, my spotify app on iphone4 (all current software updates, etc.) reverted back to the earlier version (without Discover, with What's New, and without the snazzy new "Now Playing" screen...
  • Joe
  • Community Legend
  • 631 Views
  • 2 replies
  • 0 likes
  • 631 Views
  • 2 replies
  • 0 likes

Offline mode: Starred list not able to load [0.7.1.23]

Since 0.7.1.23 I'm unable to access my starred playlist in offline mode. I want this acces in order to play my offline synced tracks in in the order I starred a specific track (last starred track on top). The loading sign keeps rolling without any re...

  • Regular
  • Since 0.7.1.23 I'm unable to access my starred playlist in offline mode. I want this acces in order to play my offline synced tracks in in the order I starred a specific track (last starred track on ...
  • japnl
  • Regular
  • 826 Views
  • 3 replies
  • 0 likes
  • 826 Views
  • 3 replies
  • 0 likes

Iphone 4s wont go online

Basically if I dont have the playlist marked offline mode it is empty. I can see the songs but they are greyed out and I cant click on them. On my computer I can play them all day long. This all took place after I installed an update.

  • Casual Listener
  • Basically if I dont have the playlist marked offline mode it is empty. I can see the songs but they are greyed out and I cant click on them. On my computer I can play them all day long. This all t...
  • Joe
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Songs won't sync on my iPod Touch 3rd Gen

The songs will play normally, with wifi of course. But when I make my playlist available offline to sync my songs they won't sync and I keep getting a red exclamation point on the first track it tries syncing. Please help!

  • Newbie
  • The songs will play normally, with wifi of course. But when I make my playlist available offline to sync my songs they won't sync and I keep getting a red exclamation point on the first track it trie...
  • Joe
  • Community Legend
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

Spotify on iPad

No playlist don' know why?WW

  • Casual Listener
  • No playlist don' know why? WW
  • Joe
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

How do I listen to my playlists on my ipod

How do I listen to my playlists on my ipod? I have Spotify Premium, but it still dont work! It says "only local files synced" when I try. Pleace help me!! Ps! I have a Mac and a pretty old ipod....

  • Newbie
  • How do I listen to my playlists on my ipod? I have Spotify Premium, but it still dont work! It says "only local files synced" when I try. Pleace help me!! 😞   Ps! I have a Mac and a prett...
  • Peter__
  • Community Legend
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Playlist sorting

Is there any way to sort playlists by things like song title, artist, etc.?

  • Visitor
  • Is there any way to sort playlists by things like song title, artist, etc.?
  • Adam
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes