Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 136308 Views
  • 503 replies
  • 108 likes
  • 136308 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 94555 Views
  • 19 replies
  • 38 likes
  • 94555 Views
  • 19 replies
  • 38 likes

Spotify Connect Between Devices

I have Spotify Connect and started about the same time as a friend. He can control playback between iPhone and iPad with Spotify Connect and I can not do the same thing. How do I enable this on my account. All my devices are on the same wifi network ...

  • Casual Listener
  • I have Spotify Connect and started about the same time as a friend.  He can control playback between iPhone and iPad with Spotify Connect and I can not do the same thing.  How do I enable t...
  • Peter__
  • Community Legend
  • 587 Views
  • 1 replies
  • 0 likes
  • Connect
    iphone
  • 587 Views
  • 1 replies
  • 0 likes

Is there a way to download songs on Spotify playlist to sync with iPod?

Is there a way to download songs on spotify playlist so that I can sync with ipod? It appears that the only way it will sync is if the files are considered "local files." How can I add songs on spotify to "local files" so that I can sync to ipod?

  • Casual Listener
  • Is there a way to download songs on spotify playlist so that I can sync with ipod?  It appears that the only way it will sync is if the files are considered "local files."  How can I add so...
  • saabygirl
  • Casual Listener
  • 991 Views
  • 2 replies
  • 0 likes
  • 991 Views
  • 2 replies
  • 0 likes

Problems Playing Some Tracks Offline

OK so I have a premium account with Spotify that I use with my iPhone 5 Ive created a playlist for all the tracks I want to listen to Offline which consists at the moment of 587 tracks. Playing each track online is fine. Yet when I flick the switch t...

  • Casual Listener
  • OK so I have a premium account with Spotify that I use with my iPhone 5   Ive created a playlist for all the tracks I want to listen to Offline which consists at the moment of 587 track...
  • garyb2303
  • Casual Listener
  • 512 Views
  • 4 replies
  • 0 likes
  • 512 Views
  • 4 replies
  • 0 likes

iPad artist page is only showing censored version??

I went to listen to Schoolboy Q's newest and before the first song was over I noticed it was edited. I went back to his page and could not find an explicit version like I would on the PC. I know I can find it by searching for the album, but this work...

  • Casual Listener
  • I went to listen to Schoolboy Q's newest and before the first song was over I noticed it was edited. I went back to his page and could not find an explicit version like I would on the PC. I know I ca...
  • BaldishGuy
  • Casual Listener
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Spotify needs USB synchronization

Trying to sync with WiFi is just painful to watch. It is onften very slow because my interenet isn't great. Where I live, it's hard to get decent WiFi set up. The whole point of me getting Spotify Premium was so that I could listen to my music offlin...

  • Newbie
  • Trying to sync with WiFi is just painful to watch. It is onften very slow because my interenet isn't great. Where I live, it's hard to get decent WiFi set up. The whole point of me getting Spotify Pr...
  • Mr_Anderson
  • Newbie
  • 1855 Views
  • 6 replies
  • 10 likes
  • 1855 Views
  • 6 replies
  • 10 likes

Spotify crashes on iPod Touch 3G

I have been having a problem for months with the Spotify app on my iPod Touch (iOS 5.1.1). During playback, the app crashes, either during the first song I play or after a few songs. When it crashes, the music begins to stutter and then goes silent o...

  • Casual Listener
  • I have been having a problem for months with the Spotify app on my iPod Touch (iOS 5.1.1). During playback, the app crashes, either during the first song I play or after a few songs. When it crashes,...
  • vtmw
  • Newbie
  • 2104 Views
  • 6 replies
  • 0 likes
  • ios 5
    ipod
  • 2104 Views
  • 6 replies
  • 0 likes

I´ve purchased Spotify Unlimited but still have ads

I still have ads on my iphone with Unlimited and thought this was something that worked for both my pc and iphone. Is that correct???

  • Newbie
  • I still have ads on my iphone with Unlimited and thought this was something that worked for both my pc and iphone. Is that correct???
  • Peter__
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Radio kicks in when playlist ends

Hi there, When any of my iPhone playlist end, for some reason the radio function kicks in. Is there any way to turn that off? Thanks! Roman

  • Casual Listener
  • Hi there,   When any of my iPhone playlist end, for some reason the radio function kicks in.  Is there any way to turn that off?     Thanks! Roman
  • roman34
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Solved!! Can't stream on iOS4

Hi,Streaming is free right? Yet my Spotify for iOS keeps saying for premium only.

  • Casual Listener
  • Hi, Streaming is free right? Yet my Spotify for iOS keeps saying for premium only.
  • c203
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

My songs wont sync

My Songs won't sync. I have 4.22GB free. What is weird is some of the songs synced and others did not. The ones that did not sync are gray and when you click on them it says, " If you own the track, you can sync it from your computer." Please Help! T...

  • Music Fan
  • My Songs won't sync. I have 4.22GB free. What is weird is some of the songs synced and others did not. The ones that did not sync are gray and when you click on them it says, " If you own the track, ...
  • virgiedog
  • Music Fan
  • 907 Views
  • 8 replies
  • 0 likes
  • 907 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Mobile iOS7 menu difference

Hello, I downloaded the latest version of Spotify Mobile for iOS7 but my menu is different than the others. I can't see my friends profiles and I can't see my own profile. There's no "Me" section in the menu. I'm sharing the screenshot of the menu. P...

  • Regular
  • Hello,   I downloaded the latest version of Spotify Mobile for iOS7 but my menu is different than the others. I can't see my friends profiles and I can't see my own profile. There's no "Me" ...
  • Peter__
  • Community Legend
  • 1849 Views
  • 18 replies
  • 0 likes
  • 1849 Views
  • 18 replies
  • 0 likes

Why do my songs stop playing on IOS 7.0.6?

This is very frustating. My off-line playlists keep pausing everytime i try to listen to them. I'm a relatively new subscriber to the premium and this is not what I thought I was getting. The app is the updated version as well. Any assistance is grea...

  • Casual Listener
  • This is very frustating. My off-line playlists keep pausing everytime i try to listen to them. I'm a relatively new subscriber to the premium and this is not what I thought I was getting. The app is ...
  • Peter__
  • Community Legend
  • 796 Views
  • 5 replies
  • 0 likes
  • 796 Views
  • 5 replies
  • 0 likes

Albums and Songs missing from ipad and android devices

Hi all,I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent.However on mobile devices, there are only 9 tracks??? Android: Shows "16 tracks" on Playlist, but only lists 9iPad : Shows "9 t...

  • Regular
  •   Hi all, I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent. However on mobile devices, there are only 9 tracks??? A...
  • excalibr-inbox
  • Regular
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

APP NOT WORKING ON IPHONE

The app on my iphone says that my free trial is over but i can continue to shuffle my playlists online for free. I have signed up for the premium subscription and there's nothing on my account online that will allow me to even blimmin pay for the fir...

  • Newbie
  • The app on my iphone says that my free trial is over but i can continue to shuffle my playlists online for free. I have signed up for the premium subscription and there's nothing on my account online...
  • user-removed
  • Not applicable
  • 858 Views
  • 4 replies
  • 0 likes
  • 858 Views
  • 4 replies
  • 0 likes

Songs stop iPhone

While using spotify app on iPhone...after a moment songs suddenly stop. I never had problems before but lately (a couple of days) always the same problem... Very tiring and annoying that the service I pay every month does not work correctly. I desins...

  • Casual Listener
  • While using spotify app on iPhone...after a moment songs suddenly stop. I never had problems before but lately (a couple of days) always the same problem... Very tiring and annoying that the service ...
  • thegrinderman
  • Casual Listener
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

'Add to Queue' Feature Gone?!?

I used to add songs to the queue all the time, and today I went to do so... and the BUTTON IS GONE. Help!!

  • Casual Listener
  • I used to add songs to the queue all the time, and today I went to do so... and the BUTTON IS GONE. Help!!
  • robzim737
  • Community Legend
  • 836 Views
  • 3 replies
  • 0 likes
  • 836 Views
  • 3 replies
  • 0 likes

Probleme mit ios Geräten Premium vorhanden

Hallo, meine Frau und ich Nutzen seit ca 2 Jahren das Premium Paket mit jeweils 1 Pc und 1 Iphone Gerät. Seit gestern können wir auf unseren Mobilen Geräten (iphone) kein Spotify mehr usen. Die App möchte von uns das wir uns ein Premium Paket zulegen...

  • Newbie
  • Hallo,   meine Frau und ich Nutzen seit ca 2 Jahren das Premium Paket mit jeweils 1 Pc und 1 Iphone Gerät. Seit gestern können wir auf unseren Mobilen Geräten (iphone) kein Spotify mehr us...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Offline Mode - How does it work?

Hello, im just trying to find out if the offline play stores the music on my phone storage?

  • Newbie
  • Hello, im just trying to find out if the offline play stores the music on my phone storage? 
  • Peter__
  • Community Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Unable to Play Music after Backup/Restore from iTunes

I'm having several issues with using Spotify on iOS 7. These issues have existed since the iOS 7 beta was out forever ago, and have never been addressed. Every time I upgrade firmware versions (ex. 7.0 -> 7.1) the following occurs: Upon launching Spo...

  • Newbie
  • I'm having several issues with using Spotify on iOS 7. These issues have existed since the iOS 7 beta was out forever ago, and have never been addressed.   Every time I upgrade firmware...
  • Peter__
  • Community Legend
  • 911 Views
  • 1 replies
  • 0 likes
  • 911 Views
  • 1 replies
  • 0 likes

Ipad wont sync playlists offline and keeps crashing

Please help, every time i go onto a playlist that i like and click the button to make it available offline, the first song in the playlist gets an orange exclamation mark next to it, and when I unclick the button that syncs the songs and makes them a...

  • Regular
  • Please help, every time i go onto a playlist that i like and click the button to make it available offline, the first song in the playlist gets an orange exclamation mark next to it, and when I uncli...
  • 11ashboy
  • Regular
  • 1843 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1843 Views
  • 5 replies
  • 0 likes