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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139089 Views

503 replies

108 likes

  • 139089 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97909 Views

19 replies

38 likes

  • 97909 Views
  • 19 replies
  • 38 likes

Spotify won't download music

I have had spotify for over six months, and all of a sudden my music won't download. I've been having this problem for near a week. I checked the server, and it said it was up and running.

Casual Listener

I have had spotify for over six months, and all of a sudden my music won't download. I've been having this problem for near a week.    I checked the server, and it said it was up and ru...

Josh

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Deleted my facebook account. How can you transfer Spotify Premium to another account?

I have permanently deleted my facebook account and therefore I no longer have Spotify Premium. I got Spotify Premium via a phone deal with Telia in Denmark and now that I have permanently deleted my facebook account I can no longer access Spotify Pre...

Newbie

I have permanently deleted my facebook account and therefore I no longer have Spotify Premium. I got Spotify Premium via a phone deal with Telia in Denmark and now that I have permanently deleted my ...

Peter__

Community Legend

3535 Views

1 replies

0 likes

  • 3535 Views
  • 1 replies
  • 0 likes

Solved!! Gapless Playback is not quite

I'm not a gapless playback freak, but I decided to give it a try by listening to a mixtape I occasionally listen to. The gap is much shorter, but it is still there.

Music Fan

I'm not a gapless playback freak, but I decided to give it a try by listening to a mixtape I occasionally listen to. The gap is much shorter, but it is still there.

Peter__

Community Legend

9739 Views

10 replies

0 likes

  • 9739 Views
  • 10 replies
  • 0 likes

Completely baffled by Spotify and I Pod classic

I am completely new to digital music. I have Spotify premium and have just bought an I Pod Classic to play the music on. I do not understand any of the directions for doing this. Examples that are given do not seem to match my experience. Is it even ...

Newbie

I am completely new to digital music. I have Spotify premium and have just bought an I Pod Classic to play the music on. I do not understand any of the directions for doing this. Examples that are gi...

Spaceboy88

Roadie

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

My G3 iPod touch isn't syncing with Spotify.

About a month ago, I suddenly got a message on my iPod that I had too many 'offline devices' registered and all my playlists stopped working. Since then I have had my 'offline devices' rebooted. But since the reboot, I have been unable to get my iPod...

Regular

About a month ago, I suddenly got a message on my iPod that I had too many 'offline devices' registered and all my playlists stopped working. Since then I have had my 'offline devices' rebooted. But ...

WitchesRayvyn

Regular

1258 Views

7 replies

0 likes

  • 1258 Views
  • 7 replies
  • 0 likes

Solved!! All playlists deleted

I have premium and all of my playlists have been deleted. I have logged out/logged in as well as deleted and redone loaded the app on my iPhone and the playlists are still all gone.

Casual Listener

I have premium and all of my playlists have been deleted. I have logged out/logged in as well as deleted and redone loaded the app on my iPhone and the playlists are still all gone.

rtj18

Casual Listener

1125 Views

4 replies

0 likes

  • 1125 Views
  • 4 replies
  • 0 likes

What?!

Spotify for iOS7 no longer has a "home page" function, and even when the app is turned off I can't get back to a search page without hitting "back" for 10 minutes. Not sure who's brilliant idea that was, but make the heads roll and then fix it. Also,...

Newbie

Spotify for iOS7 no longer has a "home page" function, and even when the app is turned off I can't get back to a search page without hitting "back" for 10 minutes. Not sure who's brilliant idea that ...

Peter__

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Spotify tracks stop playing at random

Spotify, I think you have a major problem. Lately, since a week or 3, both on my iPhone 4 (iOS7) and Ipod touch 4th Gen the tracks of my downloaded playlists, when being offline, stop playing after an undefined time. They skip to the next track but n...

Music Fan

Spotify, I think you have a major problem. Lately, since a week or 3, both on my iPhone 4 (iOS7) and Ipod touch 4th Gen the tracks of my downloaded playlists, when being offline, stop playing after a...

MichelDC

Casual Listener

3854 Views

25 replies

0 likes

  • 3854 Views
  • 25 replies
  • 0 likes

Help! I need my music!!

I subscribes to spotify premium but it's still telling me i need to upgrade to have music offline :S

Newbie

I subscribes to spotify premium but it's still telling me i need to upgrade to have music offline :S

Josh

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! I have a question about how works the offline mode.

The thing is that i make playlists and suscribe to playlists also. I put the offline mode on so i can listen when i have no internet connections. So i suppose that the musics on the playlist with offline mode is keep on the harddisk of the phone. So ...

Newbie

The thing is that i make playlists and suscribe to playlists also. I put the offline mode on so i can listen when i have no internet connections. So i suppose that the musics on the playlist with...

pnc

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

synching ipod

i am trying to sync my ipod when i plug it in to my laptop nothing happens what am i doing wrong

Casual Listener

i am trying to sync my ipod when i plug it in to my laptop nothing happens what am i doing wrong  

MattSuda

Spotify Star

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

Issues with Syncing

I'm experiencing multiple issues with syncing, whether it's getting my iPhone 4S to sync with my computer, or getting my playlists to sync fully to offline play. I've tried everything to get my phone/computer to sync and nothing is working - uninstal...

Newbie

I'm experiencing multiple issues with syncing, whether it's getting my iPhone 4S to sync with my computer, or getting my playlists to sync fully to offline play. I've tried everything to get my phone...

Adam

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Shuffle only. Need help!

Hi. I have a premium account, but way can I only shuffle my playlists? Can somebody help me?

Newbie

Hi. I have a premium account, but way can I only shuffle my playlists? Can somebody help me?

Adam

Roadie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Not all tracks syncing to device

When I try syncing a playlist, the last 1000 or so songs don't sync to my iPod touch. I know they're available on Spotify and aren't local files. I tried re-syncing the whole playlist, but I get the same result.

Casual Listener

When I try syncing a playlist, the last 1000 or so songs don't sync to my iPod touch. I know they're available on Spotify and aren't local files. I tried re-syncing the whole playlist, but I get the ...

robzim737

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Won't Load Anything

My iphone app will open, but it won't load anything (playlists, radio stations, any music, anything). When I search for a band it just say "an error occured", and when I look go into the discover area, it loads those playlists, but not the music itse...

Newbie

My iphone app will open, but it won't load anything (playlists, radio stations, any music, anything).  When I search for a band it just say "an error occured", and when I look  go into the ...

smcmechen

Casual Listener

6096 Views

4 replies

1 likes

  • 6096 Views
  • 4 replies
  • 1 likes

Logout and playlists to DL again

Hello,This happened 3 times in less than 1 week: when I launch spotlight, I have to login again and have to download all my playlists!Is this a known issue?Thanks for your feedback

Casual Listener

Hello, This happened 3 times in less than 1 week: when I launch spotlight, I have to login again and have to download all my playlists! Is this a known issue? Thanks for your feedback

Cyrille

Casual Listener

639 Views

4 replies

0 likes

  • 639 Views
  • 4 replies
  • 0 likes

Airplay: Stream to an Airport Device

Ive been using Ipeng and a Squeezebox to stream my music colelction to my Amp for several years without any issues. I recently subscribed to Spotify premium and use Airplay to play music play songs from my iPhone to the same amp. Problem is the audio...

Regular

Ive been using Ipeng and a Squeezebox to stream my music colelction to my Amp for several years without any issues. I recently subscribed to Spotify premium and use Airplay to play music play songs...

Pommie

Regular

415 Views

2 replies

0 likes

  • 415 Views
  • 2 replies
  • 0 likes

Cant find Spotify om My apps

I just downloaded Spotify on My iPad mini but i cant find it anywhere. When I go to AppStore it says open but nothing happens...i dont Know what do to

Newbie

I just downloaded Spotify on My iPad mini but i cant find it anywhere. When I go to AppStore it says open but nothing happens...i dont Know what do to

Josh

Community Legend

439 Views

2 replies

0 likes

  • 439 Views
  • 2 replies
  • 0 likes

Songs wont finish

I've put some of my own songs onto Spotify and on my computer there fine, but on my phone, the song just doesnt finish, it just sits and the end of the song, anyone know how to fix this problem?

Casual Listener

I've put some of my own songs onto Spotify and on my computer there fine, but on my phone, the song just doesnt finish, it just sits and the end of the song, anyone know how to fix this problem?

pnc

Community Legend

586 Views

4 replies

0 likes

  • 586 Views
  • 4 replies
  • 0 likes