Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Sporedd66

Newbie

143423 Views

504 replies

108 likes

  • 143423 Views
  • 504 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

100060 Views

19 replies

38 likes

  • 100060 Views
  • 19 replies
  • 38 likes

Queue on iOS

I know there are already many posts regarding this. But I am looking for an official answer from Spotify. There own release notes from over 4 months ago say that there is a new play queue/now playing feature. But many users still don't have it. What ...

Regular

I know there are already many posts regarding this.  But I am looking for an official answer from Spotify.  There own release notes from over 4 months ago say that there is a new play queue...

Joe

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!! It is not possible to load my playlists on my iPhone 4

Hello, since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty. Have a nice superbowl weekend Greets Alex

Casual Listener

Hello,   since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty.   Have a nice superbo...

Berrylona

Casual Listener

668 Views

3 replies

0 likes

  • 668 Views
  • 3 replies
  • 0 likes

Playing tracks on iPhone

I wondered if anyone is having a similar problem to me! When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has completely finished the current one! Very annoying. This has...

Casual Listener

I wondered if anyone is having a similar problem to me!  When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has c...

Milliesma

Casual Listener

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

Feedback for IOS app.

Hello Spotify!One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen awake and everything. Is this apple restriction or hav...

Newbie

Hello Spotify! One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen...

Peter__

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Shuffle Play is broken

Either Shuffle Play is broken, or it was falsely advertised.Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a radio station based on artist.Do you mind explaining t...

Roadie

Either Shuffle Play is broken, or it was falsely advertised. Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a...

Peter__

Community Legend

975 Views

5 replies

0 likes

shuffle
  • 975 Views
  • 5 replies
  • 0 likes

HELP!

I updated my spotify app though the app store and then tried open spotify when it was done. The app icon is no longer on my Ipad but the app store says that spotify is already on my ipad. I've looked all over and can not find it. What do I do?

Casual Listener

I updated my spotify app though the app store and then tried open spotify when it was done. The app icon is no longer on my Ipad but the app store says that spotify is already on my ipad. I've looked...

Peter__

Community Legend

501 Views

3 replies

0 likes

  • 501 Views
  • 3 replies
  • 0 likes

My Phone is not recognizing my premium subscrition.

I got my premium account today, and decided to put spotify on my iphone5. When I logged in and tried to listen, it told me i needed to have a premium account. I already have a premium account. What should I do?

Newbie

I got my premium account today, and decided to put spotify on my iphone5.  When I logged in and tried to listen, it told me i needed to have a premium account.  I already have a premium acc...

Peter__

Community Legend

4922 Views

5 replies

2 likes

  • 4922 Views
  • 5 replies
  • 2 likes

Problems with premium account

I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play one a text comes up explaining that it acquires a premium ...

Newbie

I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play on...

Peter__

Community Legend

899 Views

7 replies

0 likes

  • 899 Views
  • 7 replies
  • 0 likes

Cannot login into spotify mobile through Facebook, says wrong password

I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the password is wrong for Facebook connecting to Spotify. ...

Newbie

I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the pas...

Joe

Community Legend

664 Views

2 replies

0 likes

  • 664 Views
  • 2 replies
  • 0 likes

Wrong Password on Facebook

I recently had to get a new ipad due to a hardware issue on my old one. When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong. I'm logged in to facebook just fine, and I have no probl...

Casual Listener

I recently had to get a new ipad due to a hardware issue on my old one.  When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong....

Joe

Community Legend

810 Views

1 replies

0 likes

  • 810 Views
  • 1 replies
  • 0 likes

Spotify Connect

Hello der Community,I have i Problem with my Spotify Account.I just bought a Philips A3 speaker, so i can use Spotify Connect.But i cant Stream the Music from my iphone or iPad to it. Einher i cant Stream the Music from my iphone to the iPad. I think...

Casual Listener

Hello der Community, I have i Problem with my Spotify Account. I just bought a Philips A3 speaker, so i can use Spotify Connect. But i cant Stream the Music from my iphone or iPad to it. Einher i ...

Annilo

Casual Listener

1051 Views

8 replies

0 likes

  • 1051 Views
  • 8 replies
  • 0 likes

I thought mobile was free

I have an ipod touch second generation and downloaded the spotify app. It worked amazing until tonight when all the music is greyed out and says i need to purchase premium I thought spotify was free on mobile forever?

Newbie

I have an ipod touch second generation and downloaded the spotify app. It worked amazing until tonight when all the music is greyed out and says i need to purchase premium I thought spotify was free ...

JCdotnl

Roadie

787 Views

3 replies

0 likes

  • 787 Views
  • 3 replies
  • 0 likes

Not able track

All my songs are "not able to play" I have to use shuffle play, but then I cant choose which song I want. I upgraded to premium, but it didnt help..

Newbie

All my songs are "not able to play" I have to use shuffle play, but then I cant choose which song I want. I upgraded to premium, but it didnt help..

Joe

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Spotify uses too much 3G traffic for premium subscription

Hi there, I have the premium subscription and I've downloaded several playlists on my iPhone. I've found that for the last 20 days Spotify had been used 50GB traffic and Spotify had downloaded the biggest amount of traffic comparing to all other appl...

Casual Listener

Hi there,   I have the premium subscription and I've downloaded several playlists on my iPhone.   I've found that for the last 20 days Spotify had been used 50GB traffic and Spotify...

maximtuliuk

Casual Listener

490 Views

4 replies

0 likes

  • 490 Views
  • 4 replies
  • 0 likes

0.9.3.212 Breaks Siri

I am often having the occurance of Siri not working when playing music from Spotify. 5S on 7.0.4. Launching Siri while spotify (music playing doesn't seem to matter) will sometimes cause Siri to start listening for a split second and then stop (as in...

Visitor

I am often having the occurance of Siri not working when playing music from Spotify. 5S on 7.0.4.   Launching Siri while spotify (music playing doesn't seem to matter) will sometimes cause S...

424 Views

0 replies

0 likes

  • 424 Views
  • 0 replies
  • 0 likes

Music Has Disapeared

I had my favorite album "Jung Brutal Gutaussehen 2" on my spotify and I woke up today and it was entirely gone without warning. I checked my PC and reset my phone and still gone. The album has disapeared from Spotify. I tried looking for the customer...

Newbie

I had my favorite album "Jung Brutal Gutaussehen 2" on my spotify and I woke up today and it was entirely gone without warning. I checked my PC and reset my phone and still gone. The album has disape...

Taylor

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Request for comp/reimbursement for overage fees stemming from ios bug

I'd like to respectfully request that Spotify make some gesture towards its users who suffered through this bug http://community.spotify.com/t5/Bugs/iOS-Application-using-excessive-mobile-data/m-p/667878#M2838I'm not doing this in an accusatory manne...

Music Fan

I'd like to respectfully request that Spotify make some gesture towards its users who suffered through this bug http://community.spotify.com/t5/Bugs/iOS-Application-using-excessive-mobile-data/m...

Peter__

Community Legend

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

Radio based on Artist very inaccurate

Hello, my radio experience is very random. This tends to happen every few songs in between. https://www.dropbox.com/s/jvqxew1cvl509s7/Photo%2030-01-2014%205%2027%2031%20pm.png Not sure how backstreet boys is related to Akon.

Newbie

Hello, my radio experience is very random. This tends to happen every few songs in between.   https://www.dropbox.com/s/jvqxew1cvl509s7/Photo%2030-01-2014%205%2027%2031%20pm.png &nbsp...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Solved!! My name showing up before artists?

I recently switched from a Facebook linked account, to a regular account with just my e-mail. Since doing so, I've noticed that in the Spotify app under a song name, is my own full name, before the artists name and the album. For example: Jane Doe - ...

Casual Listener

I recently switched from a Facebook linked account, to a regular account with just my e-mail. Since doing so, I've noticed that in the Spotify app under a song name, is my own full name, before the a...

madlyhadley

Casual Listener

564 Views

2 replies

0 likes

  • 564 Views
  • 2 replies
  • 0 likes