Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143514 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
My Iphone will not show up as a device within my Spotify on my Windows PC even though it is both plugged in to my computer and on the same wi-fi network as my computer. How can I get it to show up as a device so that I can get songs from my local fil...
My Iphone will not show up as a device within my Spotify on my Windows PC even though it is both plugged in to my computer and on the same wi-fi network as my computer. How can I get it to show...
Community Legend
563 Views
1 replies
0 likes
I know there are already many posts regarding this. But I am looking for an official answer from Spotify. There own release notes from over 4 months ago say that there is a new play queue/now playing feature. But many users still don't have it. What ...
I know there are already many posts regarding this. But I am looking for an official answer from Spotify. There own release notes from over 4 months ago say that there is a new play queue...
Community Legend
304 Views
1 replies
0 likes
Hello, since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty. Have a nice superbowl weekend Greets Alex
Hello, since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty. Have a nice superbo...
Casual Listener
668 Views
3 replies
0 likes
I wondered if anyone is having a similar problem to me! When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has completely finished the current one! Very annoying. This has...
I wondered if anyone is having a similar problem to me! When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has c...
Casual Listener
838 Views
3 replies
0 likes
Hello Spotify!One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen awake and everything. Is this apple restriction or hav...
Hello Spotify! One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen...
Community Legend
287 Views
1 replies
0 likes
Either Shuffle Play is broken, or it was falsely advertised.Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a radio station based on artist.Do you mind explaining t...
Either Shuffle Play is broken, or it was falsely advertised. Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a...
Community Legend
975 Views
5 replies
0 likes
I updated my spotify app though the app store and then tried open spotify when it was done. The app icon is no longer on my Ipad but the app store says that spotify is already on my ipad. I've looked all over and can not find it. What do I do?
I updated my spotify app though the app store and then tried open spotify when it was done. The app icon is no longer on my Ipad but the app store says that spotify is already on my ipad. I've looked...
Community Legend
501 Views
3 replies
0 likes
I got my premium account today, and decided to put spotify on my iphone5. When I logged in and tried to listen, it told me i needed to have a premium account. I already have a premium account. What should I do?
I got my premium account today, and decided to put spotify on my iphone5. When I logged in and tried to listen, it told me i needed to have a premium account. I already have a premium acc...
Community Legend
4922 Views
5 replies
2 likes
I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play one a text comes up explaining that it acquires a premium ...
I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play on...
Community Legend
899 Views
7 replies
0 likes
I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the password is wrong for Facebook connecting to Spotify. ...
I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the pas...
Community Legend
664 Views
2 replies
0 likes
I recently had to get a new ipad due to a hardware issue on my old one. When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong. I'm logged in to facebook just fine, and I have no probl...
I recently had to get a new ipad due to a hardware issue on my old one. When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong....
Community Legend
810 Views
1 replies
0 likes
Hello der Community,I have i Problem with my Spotify Account.I just bought a Philips A3 speaker, so i can use Spotify Connect.But i cant Stream the Music from my iphone or iPad to it. Einher i cant Stream the Music from my iphone to the iPad. I think...
Hello der Community, I have i Problem with my Spotify Account. I just bought a Philips A3 speaker, so i can use Spotify Connect. But i cant Stream the Music from my iphone or iPad to it. Einher i ...
Casual Listener
1051 Views
8 replies
0 likes
I have an ipod touch second generation and downloaded the spotify app. It worked amazing until tonight when all the music is greyed out and says i need to purchase premium I thought spotify was free on mobile forever?
I have an ipod touch second generation and downloaded the spotify app. It worked amazing until tonight when all the music is greyed out and says i need to purchase premium I thought spotify was free ...
Roadie
787 Views
3 replies
0 likes
All my songs are "not able to play" I have to use shuffle play, but then I cant choose which song I want. I upgraded to premium, but it didnt help..
All my songs are "not able to play" I have to use shuffle play, but then I cant choose which song I want. I upgraded to premium, but it didnt help..
Community Legend
239 Views
1 replies
0 likes
Hi there, I have the premium subscription and I've downloaded several playlists on my iPhone. I've found that for the last 20 days Spotify had been used 50GB traffic and Spotify had downloaded the biggest amount of traffic comparing to all other appl...
Hi there, I have the premium subscription and I've downloaded several playlists on my iPhone. I've found that for the last 20 days Spotify had been used 50GB traffic and Spotify...
Casual Listener
490 Views
4 replies
0 likes
I am often having the occurance of Siri not working when playing music from Spotify. 5S on 7.0.4. Launching Siri while spotify (music playing doesn't seem to matter) will sometimes cause Siri to start listening for a split second and then stop (as in...
I am often having the occurance of Siri not working when playing music from Spotify. 5S on 7.0.4. Launching Siri while spotify (music playing doesn't seem to matter) will sometimes cause S...
424 Views
0 replies
0 likes
I'm trying to get everyone one off my account
I'm trying to get everyone one off my account
Community Legend
295 Views
1 replies
0 likes
I had my favorite album "Jung Brutal Gutaussehen 2" on my spotify and I woke up today and it was entirely gone without warning. I checked my PC and reset my phone and still gone. The album has disapeared from Spotify. I tried looking for the customer...
I had my favorite album "Jung Brutal Gutaussehen 2" on my spotify and I woke up today and it was entirely gone without warning. I checked my PC and reset my phone and still gone. The album has disape...
Community Legend
311 Views
1 replies
0 likes
I'd like to respectfully request that Spotify make some gesture towards its users who suffered through this bug http://community.spotify.com/t5/Bugs/iOS-Application-using-excessive-mobile-data/m-p/667878#M2838I'm not doing this in an accusatory manne...
I'd like to respectfully request that Spotify make some gesture towards its users who suffered through this bug http://community.spotify.com/t5/Bugs/iOS-Application-using-excessive-mobile-data/m...
Community Legend
533 Views
2 replies
0 likes
Hello, my radio experience is very random. This tends to happen every few songs in between. https://www.dropbox.com/s/jvqxew1cvl509s7/Photo%2030-01-2014%205%2027%2031%20pm.png Not sure how backstreet boys is related to Akon.
Hello, my radio experience is very random. This tends to happen every few songs in between. https://www.dropbox.com/s/jvqxew1cvl509s7/Photo%2030-01-2014%205%2027%2031%20pm.png  ...
290 Views
0 replies
0 likes
