Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36658 Views
  • 15 replies
  • 36 likes
  • 36658 Views
  • 15 replies
  • 36 likes

Desktop unlimited is fine - but on iOS I am getting ads

I've tried uninstalling and reinstalling the application on my phone but it's still doing it. Any ideas?

  • Newbie
  • I've tried uninstalling and reinstalling the application on my phone but it's still doing it.   Any ideas?
  • Peter__
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

After clicking backup, lost all music files

Hey fellow happy spotify users, I just recently unsubscribed from premium for a multiple of reasons, but this being the biggest: My grandfather's iPod nano had a lot of music on it. I asked spotify to backup my files locally, but it decided to delete...

  • Newbie
  • Hey fellow happy spotify users, I just recently unsubscribed from premium for a multiple of reasons, but this being the biggest: My grandfather's iPod nano had a lot of music on it.  I asked...
  • AntonioFrank
  • Newbie
  • 934 Views
  • 5 replies
  • 0 likes
  • 934 Views
  • 5 replies
  • 0 likes

Local Tracks unplayable

I've been using Spotify for a really long time now, and it used to be I was able to play my local tracks without a subscription. I stopped using Spotify the last few months because of another problem. I recently updated my app and saw that I could fi...

  • Music Fan
  • I've been using Spotify for a really long time now, and it used to be I was able to play my local tracks without a subscription. I stopped using Spotify the last few months because of another problem...
  • Josh
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Crashing on IOS 7.0.4

Spotify crashes everytime. When I launch Spotify on Ipad and Iphone 5 it displays Could Login error. When I click OK to try and modify the login ID and password it crashes. Thanks Jose

  • Casual Listener
  • Spotify crashes everytime.  When I launch Spotify on Ipad and Iphone 5 it displays Could Login error. When I click OK to try and modify the login ID and password it crashes.   Thanks ...
  • joseaward
  • Casual Listener
  • 683 Views
  • 2 replies
  • 0 likes
  • 683 Views
  • 2 replies
  • 0 likes

Solved!! Go down to the last song in my Playlist - iPhone

Hi! Is there any way for me to head to the last song directly in my playlist? I'm a songcollector and I keep filling my playlist with more n more tracks.. at the moment it takes long time to go to the most "fresh" songs in my playlist. By clicking at...

  • Casual Listener
  • Hi!  Is there any way for me to head to the last song directly in my playlist? I'm a songcollector and I keep filling my playlist with more n more tracks.. at the moment it takes long time to ...
  • Legitti
  • Roadie
  • 1635 Views
  • 5 replies
  • 1 likes
  • 1635 Views
  • 5 replies
  • 1 likes

iPhone App - not shuffling songs

I have spotify premium and I search the artist i want, go to tracks, select "see all tracks" and click on a song to play then I click the information tab and shuffle is highlighted, but the songs are just playing down the list in order. I tried reins...

  • Regular
  • I have spotify premium and I search the artist i want, go to tracks, select "see all tracks" and click on a song to play then I click the information tab and shuffle is highlighted, but the songs are...
  • Diamondback424
  • Regular
  • 627 Views
  • 5 replies
  • 0 likes
  • 627 Views
  • 5 replies
  • 0 likes

Imported Itunes playlist won't play online on Iphone

Hi, Can anyone explain why in the past I was able to play all my Itunes playlists without having to download them? I clearly remember a few months ago I could just play all my playlists as long as I had an internet connection. I've tried syncing the ...

  • Casual Listener
  • Hi, Can anyone explain why in the past I was able to play all my Itunes playlists without having to download them? I clearly remember a few months ago I could just play all my playlists as long as ...
  • woopop
  • Newbie
  • 6311 Views
  • 16 replies
  • 2 likes
  • 6311 Views
  • 16 replies
  • 2 likes

On ipad

On my iPad I haven't been able to download my music. Not a very satisfy costumer I've had the premium for two months and this problem is always occurring.... HELP!!!!!!!!!

  • Newbie
  • On my iPad I haven't been able to download my music. Not a very satisfy costumer I've had the premium for two months and this problem is always occurring.... HELP!!!!!!!!!
  • Adam
  • Roadie
  • 372 Views
  • 4 replies
  • 1 likes
  • 372 Views
  • 4 replies
  • 1 likes

Help!

Just got the 30 say trail. Online everything is working right, but on my app from iTunes It won't let me use my premium features help!

  • Newbie
  • Just got the 30 say trail. Online everything is working right, but on my app from iTunes It won't let me use my premium features help!
  • Josh
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! 5S upgrade

I've just got a new 5S and restored my phone settings from the 4S. Most of my apps are reinstated on the new phone no bother, however spotify app just keeps saying 'waiting' I've deleted the app and tried 'open' in the app store several times now. An...

  • Casual Listener
  • I've just got a new 5S and restored my phone settings from the 4S.  Most of my apps are reinstated on the new phone no bother, however spotify app just keeps saying 'waiting'  I've deleted ...
  • cgoldschmidt
  • Casual Listener
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes

Wrong album included from another artist

In the artist profile of the metalcore band Issues, there are other albums included that do not belong to them. The other albums are from a rapper who is apparently named issues but I was unable to find such a rapper on the internet. The other albums...

  • Newbie
  • In the artist profile of the metalcore band Issues, there are other albums included that do not belong to them. The other albums are from a rapper who is apparently named issues but I was unable to f...
  • Peter__
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Ios 7 volume crash

Whenever I try to turn the volume up or down the app crashes.

  • Casual Listener
  • Whenever I try to turn the volume up or down the app crashes.
  • Peter__
  • Community Legend
  • 21025 Views
  • 18 replies
  • 2 likes
  • 21025 Views
  • 18 replies
  • 2 likes

people list

Ever since I signed up for spotify I have not had a Peoples List. Its just blank. I thought it may be because my premium subscription had not kicked in yet but thats not the case. Can someone please help me? Im thinking about canceling my subscriptio...

  • Newbie
  • Ever since I signed up for spotify I have not had a Peoples List. Its just blank. I thought it may be because my premium subscription had not kicked in yet but thats not the case. Can someone please ...
  • xkm
  • Casual Listener
  • 1143 Views
  • 6 replies
  • 0 likes
  • 1143 Views
  • 6 replies
  • 0 likes

new playlist button in folders missing

Using iOS 6 on an iphone 4. Spotify is synched with my computer & playlist folders but currently travelling so can't synch to desktop right now. Recently updated to the new spotify and the option to create a new playlist within an existing playlist f...

  • Newbie
  • Using iOS 6 on an iphone 4. Spotify is synched with my computer & playlist folders but currently travelling so can't synch to desktop right now. Recently updated to the new spotify and the option...
  • Peter__
  • Community Legend
  • 740 Views
  • 4 replies
  • 0 likes
  • 740 Views
  • 4 replies
  • 0 likes

Crash

IPhone 4SiOS 7Spotify version 0.9.1Jail broken: noMy spotify app crashes almost every time upon start up and will freeze periodically while listening to music.

  • Newbie
  • IPhone 4S iOS 7 Spotify version 0.9.1 Jail broken: no My spotify app crashes almost every time upon start up and will freeze periodically while listening to music.
  • meahtenoha
  • Spotify
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode data usage

If I take a playlist offline... If I actually am online (4G), is Spotify smart enough to use the local downloaded versions of the songs so that I am not using my data bandwidth?

  • Music Fan
  • If I take a playlist offline... If I actually am online (4G), is Spotify smart enough to use the local downloaded versions of the songs so that I am not using my data bandwidth?
  • Peter__
  • Community Legend
  • 682 Views
  • 2 replies
  • 0 likes
  • 682 Views
  • 2 replies
  • 0 likes

my spotify playlist

I have the spotify app on my phone and it refuses to allow me to pick a song. All it does is flash the stupid shuffle button. It's making me really frustrated because I like to listen to my music in the pattern I had made it. Also I would like to lis...

  • Casual Listener
  • I have the spotify app on my phone and it refuses to allow me to pick a song. All it does is flash the stupid shuffle button. It's making me really frustrated because I like to listen to my music in ...
  • Josh
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Solved!! Problem with shuffle playlists for free

Is it available for "Taiwan" to shuffle playlists on mobile devices for free??

  • Visitor
  • Is it available for "Taiwan" to shuffle playlists on mobile devices for free??  
  • user-removed
  • Not applicable
  • 588 Views
  • 4 replies
  • 0 likes
  • 588 Views
  • 4 replies
  • 0 likes

iPhone startup time + constant crashes

I'm sure anyone that uses the Spotify iPhone app can agree it's sadly dysfunctional, but I wanted to gauge if other users have it as bad as me. My start time usually takes about 2-3 minutes with the three loading dots, and then usually after a song o...

  • Roadie
  • I'm sure anyone that uses the Spotify iPhone app can agree it's sadly dysfunctional, but I wanted to gauge if other users have it as bad as me. My start time usually takes about 2-3 minutes with the ...
  • mehugtree
  • Newbie
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes