Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44884 Views
  • 15 replies
  • 36 likes
  • 44884 Views
  • 15 replies
  • 36 likes

Spotify on iPhone not working 4th of July 2013

Is there a problem with spotify today? It's not working all. Deleted and reinstalled the app and still nothing. Search isn't working, radio stations not playing...

  • Casual Listener
  • Is there a problem with spotify today? It's not working all. Deleted and reinstalled the app and still nothing. Search isn't working, radio stations not playing...
  • Kora
  • Newbie
  • 1861 Views
  • 10 replies
  • 0 likes
  • 1861 Views
  • 10 replies
  • 0 likes

I have premium and the app will not open on my iPhone 5

Hello! I have spotify premium and have had it for a while and now the app will not open anymore. I have deleted and re-downloaded it a bunch of times and nothing has changed. I have also logged out on my computer since I can't on my phone. Nothing se...

  • Visitor
  • Hello! I have spotify premium and have had it for a while and now the app will not open anymore. I have deleted and re-downloaded it a bunch of times and nothing has changed. I have also logged out o...
  • MichaelJerzak
  • Composer
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Local files- iPod touch

Hallo How can I add local files stored in my iPod touch drive into Spotify playlist? Can I do it without copying them into hard drive on my PC?

  • Regular
  • Hallo How can I add local files stored in my iPod touch drive into Spotify playlist? Can I do it without copying them into hard drive on my PC?
  • un_leashed
  • Regular
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes

Just upgraded and can't get premium to flow to my phone

Just upgraded to premium and it keeps telling me that "only premium users can... try radio." i did the uninstall and logging out. nothing is working at this moment. What else can i do to get this to work on my phone? Thanks.

  • Casual Listener
  • Just upgraded to premium and it keeps telling me that "only premium users can... try radio." i did the uninstall and logging out. nothing is working at this moment. What else can i do to get this to ...
  • Joe
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

how can i fix.my spotify

My problem with mine is it wont let me play my play list on my phone that.i added on thete or.on my computer it will only.let.me listen to radio on there its.driving.me crazy.wat can i do to fix it

  • Newbie
  • My problem with mine is it wont let me play my play list on my phone that.i added on thete or.on my computer it will only.let.me listen to radio on there its.driving.me crazy.wat can i do to fix it
  • Joe
  • Community Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Solved!! Delete radio stations?

How do you do it? I use Mac and iOS versions. Thank you.

  • Casual Listener
  • How do you do it? I use Mac and iOS versions. Thank you.
  • SemperHiFi
  • Casual Listener
  • 878 Views
  • 3 replies
  • 0 likes
  • 878 Views
  • 3 replies
  • 0 likes

HELP INFO

i AM CURRENTLY ON THE FREE TRIAL BUT IN 30 DAYS SIGNED UP FOR THE PREMIUM PLAN . IS THERE A WAY TO TRANSFER MY SPOTIFY MUSIC TO AN EXTERNAL HARD DRIVE. IS IT POSSIBLE NOW OR DOES IT HAVE TO WAIT UNTIL THE PAYMENTS PART GOES THRU OR IF IT IS POSSIBLE ...

  • Casual Listener
  • i AM CURRENTLY ON THE FREE TRIAL BUT IN 30 DAYS SIGNED UP FOR THE PREMIUM PLAN . IS THERE A WAY TO TRANSFER MY SPOTIFY MUSIC TO AN EXTERNAL HARD DRIVE. IS IT POSSIBLE NOW OR DOES IT HAVE TO WAIT UNTI...
  • Liam
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Offline playlists unavailable on iPhone 4S

I have been using Spotify offline playlists for about a year, since I have a premium account. But about 10 minutes ago, when I try to access those playlists, none of them were available off-line aside for two of my most recent additions (not the two ...

  • Casual Listener
  • I have been using Spotify offline playlists for about a year, since I have a premium account. But about 10 minutes ago, when I try to access those playlists, none of them were available off-line asid...
  • 417 Views
  • 0 replies
  • 0 likes
  • Offline playlists unavailable
  • 417 Views
  • 0 replies
  • 0 likes

Hi I fixed the problem

Go and finish Spotify so you do not have the problem anymore BYE spotify

  • Casual Listener
  • Go and finish Spotify so you do not have the problem anymore BYE spotify
  • MichaelJerzak
  • Composer
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Songs not syncing!

Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the thing move without me touch it lol

  • Newbie
  • Can anyone help? Having issues with adding songs to playlist and syncing for offline - unsyncs all songs in that playlist and auto switches back to "available offline" option off. I can even see the ...
  • MichaelJerzak
  • Composer
  • 1526 Views
  • 1 replies
  • 0 likes
  • information
    Playlists
    synchronisation
  • 1526 Views
  • 1 replies
  • 0 likes

iPad reinstall not allowed

I needed to reinstall Spotify on my iPad (early/first version), but the Spotify app now only works for iOS6 (which the first iPad doesn't support). Is there any way of getting an earlier version of the Spotify app?

  • Casual Listener
  • I needed to reinstall Spotify on my iPad (early/first version), but the Spotify app now only works for iOS6 (which the first iPad doesn't support). Is there any way of getting an earlier version of t...
  • digmusic
  • Casual Listener
  • 527 Views
  • 2 replies
  • 0 likes
  • 527 Views
  • 2 replies
  • 0 likes

Sorry. This radio station cannot be started.

I Own a Digital Distribution Company where Artist upload their music to spotify and One artist Asked " Why when he went to his song on Spotify And hit create staion It wont make a station based on his music it says " staion can not be created at this...

  • Newbie
  • I Own a Digital Distribution Company where  Artist upload their music to spotify and One artist Asked " Why when he went to his song on Spotify And hit create staion It wont make a station based...
  • Peter__
  • Community Legend
  • 2150 Views
  • 2 replies
  • 0 likes
  • 2150 Views
  • 2 replies
  • 0 likes

iPhone app is not syncing playlists to be made available offline

Hi there, For the past few days, I've been trying to sync my playlists so they can be available offline and for some reason their not properly syncing. I On my iPhone, I keep closing out of the app and re-opening. It will saying 'connecting' and then...

  • Newbie
  • Hi there,   For the past few days, I've been trying to sync my playlists so they can be available offline and for some reason their not properly syncing. I On my iPhone, I keep closing out o...
  • meahtenoha
  • Spotify
  • 2455 Views
  • 1 replies
  • 0 likes
  • Help
    iphone
    offline sync
    Playlists
    stops syncing
    syncing
  • 2455 Views
  • 1 replies
  • 0 likes

spotify premium on laptop

so everytime I play a single song and I let the song play to the next song, which is suppose to play the same band or whatever is on the radio playlist it always goes back to the same album I did not choose and it continues to play that album. I have...

  • Newbie
  • so everytime I play a single song and I let the song play to the next song, which is suppose to play the same band or whatever is on the radio playlist it always goes back to the same album I did not...
  • Joe
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Play Local File in my Iphone with FREE account

Hi , i read it's possible to use the Spotify's app with a free account for playing the local music in my pc. I see the guide, but i can't syncronize the music because i have'nt a Premium account.

  • Casual Listener
  • Hi , i read it's possible to use the Spotify's app with a free account for playing the local music in my pc. I see the guide, but i can't syncronize the music because i have'nt a Premium account.
  • MichaelJerzak
  • Composer
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Made payment this month and it says I have premium on my phone but it says I need to upgrade.

I made a payment on 8/23 and it shows on my bank statement I made it. The past few week I kept trying to install and uninstall and then cancel and sign up again but nothing worked. Every time i go to listen to a song on my phone it says I need to upg...

  • Newbie
  • I made a payment on 8/23 and it shows on my bank statement I made it.  The past few week I kept trying to install and uninstall and then cancel and sign up again but nothing worked. Every time i...
  • Peter__
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Crash during offline sync.

Sup?I'll get this out of the way: iPad Mini, 64g, WiFi.My prob, Bob, is that Spotify keeps crashing while I'm trying to sync my offline playlists. Cred is starting to go down on my street, homies. Here's what happens.1. There I am, syncing offline pl...

  • Regular
  • Sup? I'll get this out of the way: iPad Mini, 64g, WiFi. My prob, Bob, is that Spotify keeps crashing while I'm trying to sync my offline playlists. Cred is starting to go down on my street, ho...
  • Strawhenge
  • Regular
  • 2267 Views
  • 4 replies
  • 2 likes
  • 2267 Views
  • 4 replies
  • 2 likes

IPhone & iPad app crashes

After last update (since 1 week ago) the iPhone and iPad spotify app crashes automatically at startup. Please fix it quickly because I have a Premium account and I'm paying without being able to use spotify,Thanks.

  • Newbie
  • After last update (since 1 week ago) the iPhone and iPad spotify app crashes automatically at startup. Please fix it quickly because I have a Premium account and I'm paying without being able to use ...
  • Joe
  • Community Legend
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium not Working on Iphone

Hi, If anyone could give me a hand with this issue it would be grand. My iphone spotify account is not recognising that I've signed up to premium - when trying to use premium features I get the message that it is "only available for spotify premium u...

  • Casual Listener
  • Hi,   If anyone could give me a hand with this issue it would be grand.   My iphone spotify account is not recognising that I've signed up to premium - when trying to use premium fe...
  • Joe
  • Community Legend
  • 705 Views
  • 7 replies
  • 0 likes
  • 705 Views
  • 7 replies
  • 0 likes

My Playlist have Vanished

Hi Spotify Peeps,I logged in to my Spotify premium account today to find that all of my playlists, with the exception of my starred tracks, had vanished! After looking through the support threads, the "playlist missing" thread does not seem to apply ...

  • Newbie
  • Hi Spotify Peeps, I logged in to my Spotify premium account today to find that all of my playlists, with the exception of my starred tracks, had vanished! After looking through the support threads...
  • Joe
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes