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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398704 Views
  • 879 replies
  • 326 likes
  • 398704 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78794 Views
  • 124 replies
  • 32 likes
  • 78794 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18034 Views
  • 8 replies
  • 0 likes
  • 18034 Views
  • 8 replies
  • 0 likes

Playlist not syncing for offline use

I have never had a problem and for the last week i cant get playlist to synch on my iphone or mini ipadI rely on this feature heavily and need to workMany people have had the same issue but i dont see a solution. Help!!!!

  • Newbie
  • I have never had a problem and for the last week i cant get playlist to synch on my iphone or mini ipad I rely on this feature heavily and need to work Many people have had the same issue but i don...
  • Peter__
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Same issue

Had been using the free version and just purchased premium... Works on my computer but not my phone. Order ID: 175734337017

  • Newbie
  • Had been using the free version and just purchased premium... Works on my computer but not my phone. Order ID: 175734337017
  • Taylor
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Spotify Premium 30-day free trial is not working

Dear Spotify Community Mediator: I subscribed a free 30 day premium trial version with Spotify.I can't use the premium service from My Ipad. Every time, I click on a song, it asks me to use radio station. 1. Could you check if my premium account has ...

  • Newbie
  • Dear Spotify Community Mediator:       I subscribed a free 30 day premium trial version with Spotify. I can't use the premium service from My Ipad. Every time, I click on a ...
  • Taylor
  • Community Legend
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

The stop synching after 10 minutes feature really sucks

Why in the world did you guys make the download synching stop after 10 minutes of inactivity or when the screen goes dark? This is extreemly annoying. I live in the United States where we have the worst wireless coverage on the planet, it's much wors...

  • Regular
  • Why in the world did you guys make the download synching stop after 10 minutes of inactivity or when the screen goes dark? This is extreemly annoying. I live in the United States where we have the wo...
  • pjguenther
  • Casual Listener
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Premium subscription not activating

I set up with the 48 hour trial, downloaded music to a playlist and everything was fine. Then the trial ran out so I decided to go premium, the only way to go premium was another trial but this time 30 days with a recurring payment each month which w...

  • Casual Listener
  • I set up with the 48 hour trial, downloaded music to a playlist and everything was fine. Then the trial ran out so I decided to go premium, the only way to go premium was another trial but this time ...
  • Pinchbeck92
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Premium not working on iphone

Hi, I have recently changed my card details and my Premium account got deactivated. I have now updated card details and paid for reactivation and the Premium account is working on my PC but not working on i-phone app. It's still coming up that I need...

  • Newbie
  • Hi, I have recently changed my card details and my Premium account got deactivated.   I have now updated card details and paid for reactivation and the Premium account is working on my PC but ...
  • Pinchbeck92
  • Casual Listener
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Last song added to the bottom of the playlist

I have been living with this for 2 years now. This is just ridiculous. If I am added a new song that I want to listen to. Would I then be forced to the very bottom of the list every time I wanna hear it? Kidding me? Of course that listing should be r...

  • Regular
  • I have been living with this for 2 years now. This is just ridiculous. If I am added a new song that I want to listen to. Would I then be forced to the very bottom of the list every time I wanna hear...
  • odjur
  • Gig Goer
  • 735 Views
  • 2 replies
  • 1 likes
  • 735 Views
  • 2 replies
  • 1 likes

Spotfiy is not detecting my iPod...

I have the new generation of the iPod, which is the iPod nano 7, and I connect to spotify and it seems not detecting it? It worked on my old iPod nano but it doesn't work for the new iPod? Why is that?

  • Newbie
  • I have the new generation of the iPod, which is the iPod nano 7, and I connect to spotify and it seems not detecting it? It worked on my old iPod nano but it doesn't work for the new iPod? Why is tha...
  • Peter__
  • Community Legend
  • 550 Views
  • 2 replies
  • 0 likes
  • 550 Views
  • 2 replies
  • 0 likes

Importing Spotify offline playlists with 10K for Pink App by Zen Labs

Hi my name is Gwen. I have an issue I hope someone can assist me with resolving. I am a Spotify Premium user. I have an iPhone4 and using the "10K for Pink" app from Zen Labs. With the app you can import your playlists in the app to play while you ar...

  • Casual Listener
  • Hi my name is Gwen.  I have an issue I hope someone can assist me with resolving.  I am a Spotify Premium user.  I have an iPhone4 and using the "10K for Pink" app from Zen Labs. With ...
  • Taylor
  • Community Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

2 things that really need to get fixed on the spotify app for iOS.

Hi, I have 2 complaints about the spotify app on my iPhone 4S. First of all, why do we not have the option to "set the same volume level for all tracks" on the app? Mostly old songs are very low and some local files on my computer. I can't raise the ...

  • Casual Listener
  • Hi, I have 2 complaints about the spotify app on my iPhone 4S.   First of all, why do we not have the option to "set the same volume level for all tracks" on the app? Mostly old songs are very...
  • Taylor
  • Community Legend
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

syncs half my music to play offline

i have iphone 4. i have trouble syncing all my music over wifi to play offline. i only have 70 songs i want to sync. but everytime it starts syncing it always stop at 37 out of 70 songs sync to play offline. i have tried deleting the app and reinstal...

  • Newbie
  • i have iphone 4. i have trouble syncing all my music over wifi to play offline. i only have 70 songs i want to sync. but everytime it starts syncing it always stop at 37 out of 70 songs sync to play ...
  • MichaelJerzak
  • Composer
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Sync downloaded premium music from PC to iphone

Is it somehow possible to sync/load/transfer the downloaded premium music that I got on my PCs Spotify directly to my iphone 4s via USB/Bluetooth/localWLAN or something like it? I mean without the iphone downloading the same songs again from the inte...

  • Casual Listener
  • Is it somehow possible to sync/load/transfer the downloaded premium music that I got on my PCs Spotify directly to my iphone 4s via USB/Bluetooth/localWLAN or something like it? I mean without the ip...
  • Peter__
  • Community Legend
  • 1249 Views
  • 1 replies
  • 0 likes
  • 1249 Views
  • 1 replies
  • 0 likes

iPod won't sync for the first time - not recognised

I have just upgraded to Premium. I attach my iPod Nano (2nd gen) and the PC (Windows XP) recognises the iPod. However, Spotify does not see it and it is not there when you look in devices. I am very disappointed by Spotify after all of the advertisin...

  • Visitor
  • I have just upgraded to Premium.   I attach my iPod Nano (2nd gen) and the PC (Windows XP) recognises the iPod.  However, Spotify does not see it and it is not there when you look in de...
  • tropchoupinou
  • Newbie
  • 2535 Views
  • 4 replies
  • 1 likes
  • 2535 Views
  • 4 replies
  • 1 likes

Solved!! Does syncing music to your phone from your computer over WiFi use data?

Hey team, 2 questions.. 1) if I sync my local files on my computer to my phone through spotify (which are both connected to the same wifi), will it use my wifi data allowance or just sync them through the local network? 2) Is it the same with spotify...

  • Casual Listener
  • Hey team, 2 questions..   1)  if I sync my local files on my computer to my phone through spotify (which are both connected to the same wifi), will it use my wifi data allowance or just s...
  • djvj3000
  • Casual Listener
  • 441 Views
  • 4 replies
  • 0 likes
  • 441 Views
  • 4 replies
  • 0 likes

iPhone: new music won't stay downloaded

Have the iPhone 5. Started experiencing this about 1 month ago. Any solutions for this?Thank you.

  • Newbie
  • Have the iPhone 5. Started experiencing this about 1 month ago. Any solutions for this? Thank you.
  • Peter__
  • Community Legend
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Solved!! Paying Monthly for Spotify Premium - Won't work on iPhone 4

2 days ago I paid for Spotify Premium on my account "Squarecle", and instead of a 30 day trial, it said I have 48 hours remaining, and I intended to keep paying monthly, and didn't cancel my trial, but now, 2 days later, it won't recognize that I hav...

  • Casual Listener
  • 2 days ago I paid for Spotify Premium on my account "Squarecle", and instead of a 30 day trial, it said I have 48 hours remaining, and I intended to keep paying monthly, and didn't cancel my trial, b...
  • Peter__
  • Community Legend
  • 916 Views
  • 6 replies
  • 0 likes
  • 916 Views
  • 6 replies
  • 0 likes

spotify wont work on my iphone

i have premium and have delete program, reinstalled and deleted and installed and nothing works on my iphone. can you please straighten this out...this is crap if everyone is complaining about the same issue. i want to go running right NOW and I can'...

  • Newbie
  • i have premium and have delete program, reinstalled and deleted and installed and nothing works on my iphone.  can you please straighten this out...this is crap if everyone is complaining about ...
  • cactus49
  • Newbie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Bildschirmdrehung

Hallo, Ist es möglich das sich der Bildschirm automatisch dreht? Im Auto ist es sonst sehr umständlich zu bedienen. GrußChristian

  • Newbie
  • Hallo,   Ist es möglich das sich der Bildschirm automatisch dreht? Im Auto ist es sonst sehr umständlich zu bedienen.   Gruß Christian
  • 690 Views
  • 0 replies
  • 0 likes
  • 690 Views
  • 0 replies
  • 0 likes

iOS Spotify stopped to Scrobble to Last FM

Past days Spotify iOS stopped to scrobble my listens to last.fm . I tryed to change the password and played around with deactivating it and then activating it again.So how can I get my iOS spotyfy to scrobble again? Regards

  • Casual Listener
  • Past days Spotify iOS stopped to scrobble my listens to last.fm . I tryed to change the password and played around with deactivating it and then activating it again. So how can I get my iOS spotyfy ...
  • mercury666
  • Music Fan
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes