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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43328 Views
  • 15 replies
  • 36 likes
  • 43328 Views
  • 15 replies
  • 36 likes

Spotify not starting on iPad

Was working this morning when I was listening to downloaded playlist (was having Internet connections problems this morning, but all back up again now).Now when I use spotify app, page appears then either a) shuts off again, or b) gives message that ...

  • Newbie
  • Was working this morning when I was listening to downloaded playlist (was having Internet connections problems this morning, but all back up again now). Now when I use spotify app, page appears then...
  • Peter__
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium not recognized!

My iPhone will not recognize that I purchased premium, I've tried logging out and using the username instead of Facebook login, re launching, and reinstalling the app. HELP!

  • Newbie
  • My iPhone will not recognize that I purchased premium, I've tried logging out and using the username instead of Facebook login, re launching, and reinstalling the app. HELP!
  • user-removed
  • Not applicable
  • 9698 Views
  • 31 replies
  • 0 likes
  • 9698 Views
  • 31 replies
  • 0 likes

Solved!! Can't stream music on my Ipad evan though I have premium account

Hi, I have premium account. Can play music unlimited on my computer and Black Berry. Bought an Ipad 3, downloaded the Ipad-app, log-in but can't stream music or access my playlists. Spotify says "....to stream music you need the premium account..." w...

  • Newbie
  • Hi,   I have premium account. Can play music unlimited on my computer and Black Berry. Bought an Ipad 3, downloaded the Ipad-app, log-in but can't stream music or access my playlists. Spotify ...
  • user-removed
  • Not applicable
  • 10414 Views
  • 39 replies
  • 1 likes
  • 10414 Views
  • 39 replies
  • 1 likes

Solved!! premium trial - looking for way to download audible books without disturbing spotify playlists

Hi, I am just trialing the premium package and are looking for a way to still be able to download audible books into my itunes library without disturbing spotify play lists. I currently have spotify downloaded on my laptop and havent sunk it onto my ...

  • Casual Listener
  • Hi, I am just trialing the premium package and are looking for a way to still be able to download audible books into my itunes library without disturbing spotify play lists.  I currently ...
  • pookieh
  • Casual Listener
  • 689 Views
  • 2 replies
  • 0 likes
  • 689 Views
  • 2 replies
  • 0 likes

Stopped working!

I've been using spotify for months now, I pay for premium, I have it on a few devices. And this morning all the tracks became unavailable and it was the same for all the other devices too. I'm currently using it offline as I'm abroad. The message tel...

  • Casual Listener
  • I've been using spotify for months now, I pay for premium, I have it on a few devices. And this morning all the tracks became unavailable and it was the same for all the other devices too. I'm curren...
  • Peter__
  • Community Legend
  • 512 Views
  • 6 replies
  • 0 likes
  • 512 Views
  • 6 replies
  • 0 likes

Discover/Browse Playlists

Hi I have both these features on my iPhone, but neither of these show up on my iPad. Is that the same for everyone, or do some people have these features on their iPad? Thanks Mark

  • Casual Listener
  • Hi   I have both these features on my iPhone, but neither of these show up on my iPad.   Is that the same for everyone, or do some people have these features on their iPad?  ...
  • Taylor
  • Community Legend
  • 1113 Views
  • 3 replies
  • 0 likes
  • 1113 Views
  • 3 replies
  • 0 likes

Whatever happened to that new Now Playing screen?

Announced as part of the latest Spotify update, I still haven't seen this new Now Playing screen. I know it was part of a rollout, but I've yet to even see screenshots of it on the Internet. Has anybody actually gotten this new screen yet?

  • Roadie
  • Announced as part of the latest Spotify update, I still haven't seen this new Now Playing screen. I know it was part of a rollout, but I've yet to even see screenshots of it on the Internet. Has anyb...
  • deergomoo
  • Regular
  • 1642 Views
  • 8 replies
  • 0 likes
  • 1642 Views
  • 8 replies
  • 0 likes

Streaming in-car via Bluetooth not possible anymore?!

Streaming my offline playlists in any car via Bluetooth used to be one of the best features of Spotify imho.Now that feature has stopped working - tested on 2 iPhones in different cars. Rebooting those devices hasn't helped either.Yet my iPad still c...

  • Newbie
  • Streaming my offline playlists in any car via Bluetooth used to be one of the best features of Spotify imho. Now that feature has stopped working - tested on 2 iPhones in different cars. Rebooting...
  • robzim737
  • Community Legend
  • 993 Views
  • 1 replies
  • 0 likes
  • 993 Views
  • 1 replies
  • 0 likes

spotify isn't working on my iPhone 4 after the update

I dont understand whats wrong. I've loged out and back in online. I deleter and re instauled the app and re logged in and nothing happens. DISCOVER comes up, and the little loading wheel then it shuts off.

  • Casual Listener
  • I dont understand whats wrong. I've loged out and back in online. I deleter and re instauled the app and re logged in and nothing happens. DISCOVER comes up, and the little loading wheel then it shut...
  • MichaelJerzak
  • Composer
  • 721 Views
  • 3 replies
  • 0 likes
  • 721 Views
  • 3 replies
  • 0 likes

[ios4] stop playing after 1minute

Hi, Coud you please help me to fix this issue. On my Iphone4 -ios4- since 2 days after 1 minutes the player stop the song and I must manually skip the song to the next one and again the song stop after 1 minute... I use spotify on my Iphone since 6 m...

  • Casual Listener
  • Hi,   Coud you please help me to fix this issue. On my Iphone4 -ios4- since 2 days after 1 minutes the player stop the song and I must manually skip the song to the next one and again the ...
  • anne10
  • Casual Listener
  • 1933 Views
  • 10 replies
  • 0 likes
  • 1933 Views
  • 10 replies
  • 0 likes

Spotify keeps crasing right after opening

When I try to open spotify, it appears to be loading (3 dots shows on the screen) for a few seconds and just crashes. Who can help me?

  • Casual Listener
  • When I try to open spotify, it appears to be loading (3 dots shows on the screen) for a few seconds and just crashes. Who can help me?
  • MichaelJerzak
  • Composer
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

IOS Blank screen after clean install of 0.7.4 on ipad 3

I have performed a clean intall of the latest update 0.7.4 on my ipad 3 but when I launch the app I just get a blank white screen with the grey navigation icons down the left hand side. This problem has persisted through the last two releases of the ...

  • Casual Listener
  • I have performed a clean intall of the latest update 0.7.4 on my ipad 3 but when I launch the app I just get a blank white screen with the grey navigation icons down the left hand side. This problem ...
  • Ndc
  • Casual Listener
  • 674 Views
  • 3 replies
  • 0 likes
  • 674 Views
  • 3 replies
  • 0 likes

Cant sync iphone.

Iphone 5, iOS 6.1.4. Can't sync it. It keeps saying "Can't listen to this track, its not synced blabla.." connect iPhone to computer, "sync all tracks" on Computer spotify. Still doesnt help, availabe offline mode everywhere. It worked recently, unti...

  • Regular
  • Iphone 5, iOS 6.1.4.   Can't sync it. It keeps saying "Can't listen to this track, its not synced blabla.." connect iPhone to computer, "sync all tracks" on Computer spotify. Still doesnt he...
  • Peter__
  • Community Legend
  • 800 Views
  • 10 replies
  • 0 likes
  • 800 Views
  • 10 replies
  • 0 likes

Is it possible to listen offline to downloaded songs on a Ipad, with my unlimited account?

Dear sir/madam, I have an unlimited account on Spotify. Today I payed for 40 downloades songs. I want to download the songs to my Ipad, to play them offline. Is that possible with an unlimited account? It seems I can't tap songs to download them on m...

  • Casual Listener
  • Dear sir/madam,   I have an unlimited account on Spotify. Today I payed for 40 downloades songs. I want to download the songs to my Ipad, to play them offline. Is that possible with an unlim...
  • SanneMilt
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Difference off-line synchronization on different devices

im a spotify premium customer with a few playlists registered offline mode on my phone for travel. they have 'unsynced' them selfes and im in indonesia where spotify is not available on line yet so i cant resync but my entire music to travell to has ...

  • Newbie
  • im a spotify premium customer with a few playlists registered offline mode on my phone for travel. they have 'unsynced' them selfes and im in indonesia where spotify is not available on line yet so i...
  • Liam
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Any ETA on when the local file syncing will be fixed?

Any idea when the new spotify app will fix this major bug? I am running ios 7 beta on the iPhone 5, and I sadly have to use the ios 4 or 5 app in order to sync my music. I am hoping a fix for the new spotify app will be released soon as it looks beau...

  • Regular
  • Any idea when the new spotify app will fix this major bug?  I am running ios 7 beta on the iPhone 5, and I sadly have to use the ios 4 or 5 app in order to sync my music.  I am hoping a fix...
  • Nicky_Lanzz
  • Regular
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Solved!! Search for songs on iPad just hangs

I have a premium account and shortly after I signed up and downloaded the windows app and the iPad app, I was unable to get the iPad search to work. I click on the search button and it just hangs. I can search for songs and build playlists from the w...

  • Casual Listener
  • I have a premium account and shortly after I signed up and downloaded the windows app and the iPad app, I was unable to get the  iPad search to work. I click on the search button and it just han...
  • Cindylsg
  • Newbie
  • 1057 Views
  • 6 replies
  • 1 likes
  • 1057 Views
  • 6 replies
  • 1 likes

Release Notes - Spotify for iOS 0.7.2

Hi guys! What's new in this version (0.7.2): Fixed: More pesky bugs have been zapped. This should include the iOS 7 beta volume crash bug. Note: If you're having trouble with an update, please always make sure to go through the [iOS] Troubleshooting ...

  • Spotify
  • Spotify
  • Hi guys!   What's new in this version (0.7.2):   Fixed: More pesky bugs have been zapped. This should include the iOS 7 beta volume crash bug.   Note: If you're having...
  • Goodman
  • Spotify Legend
  • 4132 Views
  • 11 replies
  • 1 likes
  • 4132 Views
  • 11 replies
  • 1 likes

Problem with the iPad app...

Just had this problem in the last couple of days - when I go to open the Spotify app on the iPad, nothing happens. It's stuck on what you see in the picture and is unresponsive when I press any buttons. I've uninstalled and reinstalled the app a coup...

  • Casual Listener
  • Just had this problem in the last couple of days - when I go to open the Spotify app on the iPad, nothing happens. It's stuck on what you see in the picture and is unresponsive when I press any butto...
  • Jijinko
  • Casual Listener
  • 1333 Views
  • 1 replies
  • 0 likes
  • 1333 Views
  • 1 replies
  • 0 likes