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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398876 Views
  • 879 replies
  • 326 likes
  • 398876 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78837 Views
  • 124 replies
  • 32 likes
  • 78837 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18051 Views
  • 8 replies
  • 0 likes
  • 18051 Views
  • 8 replies
  • 0 likes

Sync downloaded premium music from PC to iphone

Is it somehow possible to sync/load/transfer the downloaded premium music that I got on my PCs Spotify directly to my iphone 4s via USB/Bluetooth/localWLAN or something like it? I mean without the iphone downloading the same songs again from the inte...

  • Casual Listener
  • Is it somehow possible to sync/load/transfer the downloaded premium music that I got on my PCs Spotify directly to my iphone 4s via USB/Bluetooth/localWLAN or something like it? I mean without the ip...
  • Peter__
  • Community Legend
  • 1249 Views
  • 1 replies
  • 0 likes
  • 1249 Views
  • 1 replies
  • 0 likes

iPod won't sync for the first time - not recognised

I have just upgraded to Premium. I attach my iPod Nano (2nd gen) and the PC (Windows XP) recognises the iPod. However, Spotify does not see it and it is not there when you look in devices. I am very disappointed by Spotify after all of the advertisin...

  • Visitor
  • I have just upgraded to Premium.   I attach my iPod Nano (2nd gen) and the PC (Windows XP) recognises the iPod.  However, Spotify does not see it and it is not there when you look in de...
  • tropchoupinou
  • Newbie
  • 2536 Views
  • 4 replies
  • 1 likes
  • 2536 Views
  • 4 replies
  • 1 likes

Solved!! Does syncing music to your phone from your computer over WiFi use data?

Hey team, 2 questions.. 1) if I sync my local files on my computer to my phone through spotify (which are both connected to the same wifi), will it use my wifi data allowance or just sync them through the local network? 2) Is it the same with spotify...

  • Casual Listener
  • Hey team, 2 questions..   1)  if I sync my local files on my computer to my phone through spotify (which are both connected to the same wifi), will it use my wifi data allowance or just s...
  • djvj3000
  • Casual Listener
  • 441 Views
  • 4 replies
  • 0 likes
  • 441 Views
  • 4 replies
  • 0 likes

iPhone: new music won't stay downloaded

Have the iPhone 5. Started experiencing this about 1 month ago. Any solutions for this?Thank you.

  • Newbie
  • Have the iPhone 5. Started experiencing this about 1 month ago. Any solutions for this? Thank you.
  • Peter__
  • Community Legend
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Solved!! Paying Monthly for Spotify Premium - Won't work on iPhone 4

2 days ago I paid for Spotify Premium on my account "Squarecle", and instead of a 30 day trial, it said I have 48 hours remaining, and I intended to keep paying monthly, and didn't cancel my trial, but now, 2 days later, it won't recognize that I hav...

  • Casual Listener
  • 2 days ago I paid for Spotify Premium on my account "Squarecle", and instead of a 30 day trial, it said I have 48 hours remaining, and I intended to keep paying monthly, and didn't cancel my trial, b...
  • Peter__
  • Community Legend
  • 916 Views
  • 6 replies
  • 0 likes
  • 916 Views
  • 6 replies
  • 0 likes

spotify wont work on my iphone

i have premium and have delete program, reinstalled and deleted and installed and nothing works on my iphone. can you please straighten this out...this is crap if everyone is complaining about the same issue. i want to go running right NOW and I can'...

  • Newbie
  • i have premium and have delete program, reinstalled and deleted and installed and nothing works on my iphone.  can you please straighten this out...this is crap if everyone is complaining about ...
  • cactus49
  • Newbie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Bildschirmdrehung

Hallo, Ist es möglich das sich der Bildschirm automatisch dreht? Im Auto ist es sonst sehr umständlich zu bedienen. GrußChristian

  • Newbie
  • Hallo,   Ist es möglich das sich der Bildschirm automatisch dreht? Im Auto ist es sonst sehr umständlich zu bedienen.   Gruß Christian
  • 691 Views
  • 0 replies
  • 0 likes
  • 691 Views
  • 0 replies
  • 0 likes

iOS Spotify stopped to Scrobble to Last FM

Past days Spotify iOS stopped to scrobble my listens to last.fm . I tryed to change the password and played around with deactivating it and then activating it again.So how can I get my iOS spotyfy to scrobble again? Regards

  • Casual Listener
  • Past days Spotify iOS stopped to scrobble my listens to last.fm . I tryed to change the password and played around with deactivating it and then activating it again. So how can I get my iOS spotyfy ...
  • mercury666
  • Music Fan
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to add tracks to a playlist or queue found via search

I often search directly on a song title and with the new iPad I get them all nicely displayed, thats good. However, when I want to queue one of the songs I have to actually play it before I can add in the lower left corner. When searching for an arti...

  • Newbie
  • I often search directly on a song title and with the new iPad I get them all nicely displayed, thats good. However, when I want to queue one of the songs I have to actually play it before I can add i...
  • meatworld
  • Casual Listener
  • 4468 Views
  • 5 replies
  • 1 likes
  • 4468 Views
  • 5 replies
  • 1 likes

Offline playlists

I have three devices that I use regularly for spotify, every time there is an update I have to keep syncing to play my offline playlists, this is extremely annoying especially if I am in a rush and because of the limited Internet bandwidth I am stuck...

  • Casual Listener
  • I have three devices that I use regularly for spotify, every time there is an update I have to keep syncing to play my offline playlists, this is extremely annoying especially if I am in a rush and b...
  • Taylor
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Sound qualety change on Iphone

When i change the Soundquality on my Iphone I have the Impression it dos`nt change.I have my Playlists also enables for "Offline-Playing". Might this be the reason that it dos`nt change the Bitrate? What can i do??????

  • Newbie
  • When i change the Soundquality on my Iphone I have the Impression it dos`nt change. I have my Playlists also enables for "Offline-Playing". Might this be the reason that it dos`nt change the Bitrate...
  • Taylor
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

detect iphone

Can some one help me this is driving me crazy.My iphone is not detected by spotify through wifi. have reinstalled the program on computer and phone a few times now, reinstalled the router. tried with kabel. what is the solution???

  • Newbie
  • Can some one help me this is driving me crazy. My iphone is not detected by spotify through wifi. have reinstalled the program on computer and phone a few times now, reinstalled the router. tried wi...
  • Taylor
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

'Sort by Artist' feature for iOS App

Spotify works like a charm, and the app is great. However, one feature that would be very welcomeis that of the ability to sort by artist within playlists. At the moment, it is only possible to scroll throughplaylists in the order that they were adde...

  • Casual Listener
  • Spotify works like a charm, and the app is great. However, one feature that would be very welcome is that of the ability to sort by artist within playlists. At the moment, it is only possible to scr...
  • Peter__
  • Community Legend
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

Offline Playlists Dont Stay Downloaded, Have to Re-Sync Every 15 Minutes

I have just signed up to premium in the past few days purely for the use of offline playlists so that I can use it in my car. However I am already experiencing really frustrating issues which are preventing me from doing this! I will make my playlist...

  • Casual Listener
  • I have just signed up to premium in the past few days purely for the use of offline playlists so that I can use it in my car. However I am already experiencing really frustrating issues which are pre...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Mercedes E350 skip tracks

Hello, I just signed up for spotify premium - i plug my phone into my mercedes - spotify will play but the car controls to go to the next song don't work. How can I avoid having to open my dash board grab my phone and hit next everytime i want to pla...

  • Newbie
  • Hello,   I just signed up for spotify premium - i plug my phone into my mercedes - spotify will play but the car controls to go to the next song don't work. How can I avoid having to open my d...
  • zaubara
  • Casual Listener
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Premium not working on iPhone

My premium account is not registering on my iPhone. The account works on my computer but not on my iPhone. Please help!?!?

  • Newbie
  • My premium account is not registering on my iPhone. The account works on my computer but not on my iPhone. Please help!?!?
  • Peter__
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium not working
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Iphone Bandwidth Usage regarding offline mode

I only have 1g of bandwidth per month with my iPhone. If I make, sync my playlists, and download them to 'offline mode' while on my home WiFi, then Spotify should be using zero bandwidth off my iphone plan right? The reason I ask is because I noticed...

  • Newbie
  • I only have 1g of bandwidth per month with my iPhone.   If I make, sync my playlists, and download them to 'offline mode' while on my home WiFi, then Spotify should be using zero bandwidth off...
  • Peter__
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

last update- what's going on?

Regarding spotify for iphone: Sorry to say but the update is no step forward. The equaliser function (even if it was hidden before) is no longer there (you'd expect a formal release by now), lost the ability to organise songs within a playlist by mov...

  • Newbie
  • Regarding spotify for iphone:   Sorry to say but the update is no step forward. The equaliser function (even if it was hidden before) is no longer there (you'd expect a formal release by now),...
  • Peter__
  • Community Legend
  • 327 Views
  • 1 replies
  • 1 likes
  • Update
  • 327 Views
  • 1 replies
  • 1 likes

Solved!! Spotify premium App

Hi, I'm french but currently studying in Canada for a few months, my premium account works well on my computer but I can't download the spotify app on my iphone. I use to have this app, but I accidently erased it. When I try to dl it, this message sh...

  • Newbie
  • Hi,   I'm french but currently studying in Canada for a few months, my premium account works well on my computer but I can't download the spotify app on my iphone. I use to have this app, bu...
  • Weisen
  • Casual Listener
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

Spotify in Car Aux

Okay so i have a few questions. Currently i listen to spotify through my car stereo via data connection like 3G and it kills my battery and i cant listen to it if someone calls me. My question is if i buy a ipod touch and install and download spotify...

  • Newbie
  • Okay so i have a few questions.   Currently i listen to spotify through my car stereo via data connection like 3G and it kills my battery and i cant listen to it if someone calls me.   ...
  • 518 Views
  • 0 replies
  • 0 likes
  • 518 Views
  • 0 replies
  • 0 likes