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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36708 Views
  • 15 replies
  • 36 likes
  • 36708 Views
  • 15 replies
  • 36 likes

Solved!! Spotify app won't load

I have an iPhone 4 and my spotify app will not load/open. It just has a white screen and after some time it force closes. It worked just fine less than a week ago. I have reinstalled it and rebooted my phone but it still will not work. What do I need...

  • Regular
  • I have an iPhone 4 and my spotify app will not load/open. It just has a white screen and after some time it force closes. It worked just fine less than a week ago. I have reinstalled it and reboo...
  • Sabraharris1991
  • Regular
  • 6710 Views
  • 8 replies
  • 0 likes
  • 6710 Views
  • 8 replies
  • 0 likes

IPod nano only syncing local files

Hi, I have a ipod nano and a preimium account. when i sync it will spotifity if says it is only syncing local files. How can i make it sync my full playlists that are all offline. thanks in advance. Pat

  • Newbie
  • Hi,   I have a ipod nano and a preimium account. when i sync it will spotifity if says it is only syncing local files.   How can i make it sync my full playlists that are all offlin...
  • Joe
  • Community Legend
  • 4456 Views
  • 1 replies
  • 0 likes
  • 4456 Views
  • 1 replies
  • 0 likes

Spotify 0.7.2 crashing on iPhone 4

I have an iPhone 4 am currently using iOS 6.0.1 and I use spotify almost every day. I tapped on the app today and it went to a white screen then forceclosed. I did the update for spotify to 0.7.2 and have rebooted my phone as well as delete history a...

  • Casual Listener
  • I have an iPhone 4 am currently using iOS 6.0.1 and I use spotify almost every day. I tapped on the app today and it went to a white screen then force closed. I did the update for spotify to 0.7.2 a...
  • Joe
  • Community Legend
  • 690 Views
  • 3 replies
  • 0 likes
  • 690 Views
  • 3 replies
  • 0 likes

Unable to share music from my iPhone 4S

I use both the desktop version as well as the iPhone 4S version for my daily Spotify usage. I am finding friends are not seeing what I am sharing with them (using [share with Spotify people] feature). The only way I can share music with them from my ...

  • Casual Listener
  • I use both the desktop version as well as the iPhone 4S version for my daily Spotify usage.   I am finding friends are not seeing what I am sharing with them (using [share with Spotify peopl...
  • MichaelJerzak
  • Composer
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Spotify premium won't work when out of phone range

I purchased a premium account so that when we are on holidays I can listen to music on the road on outback Australia. I made sure that I made my playlists available offline but I cannot even get access to my offline songs as it won't let me log in to...

  • Newbie
  • I purchased a premium account so that when we are on holidays I can listen to music on the road on outback Australia. I made sure that I made my playlists available offline but I cannot even get ac...
  • MichaelJerzak
  • Composer
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

iPhone has unsynced playlists & now can't resync

Spotify suddenly unsynced all my offline playlists on my iPhone 4S & now I cannot sync anything at all for offline. It just turns the arrow on the right green but doesn't download & the download green arrow that usually appears on the left doesn't ap...

  • Casual Listener
  • Spotify suddenly unsynced all my offline playlists on my iPhone 4S & now I cannot sync anything at all for offline. It just turns the arrow on the right green but doesn't download & the downl...
  • MichaelJerzak
  • Composer
  • 1091 Views
  • 5 replies
  • 0 likes
  • 1091 Views
  • 5 replies
  • 0 likes

Spotify on iPhone

Hi there, I'm a premium member and have been for a while and I am starting to feel quite dissatisfied with spotify. I pay monthly yet have had problems for a few months now. I am a training opera singer and I make opera playlists on my phone so I can...

  • Casual Listener
  • Hi there, I'm a premium member and have been for a while and I am starting to feel quite dissatisfied with spotify. I pay monthly yet have had problems for a few months now. I am a training opera...
  • MichaelJerzak
  • Composer
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

iOS Version 0.7.2 - Music freezes at start on some songs of sync'd playlists

Since the latest iOS update, any offline playlist i have, now stops playing some songs. The song appears to load but the progress bar doesnt move although the song displays as playing. I have to skip past song to next song which then works fine. I ha...

  • Newbie
  • Since the latest iOS update, any offline playlist i have, now stops playing some songs. The song appears to load but the progress bar doesnt move although the song displays as playing. I have to skip...
  • MichaelJerzak
  • Composer
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Can you sync to an iPod nano (4th generation)???

Might be a easy question to answer but I can seem to find the answer anywhere. I have spotify premium and would like to sync some playlists I have made to my ipod, I don't mind losing the song that are on it currently as they are all stored in iTunes...

  • Newbie
  • Might be a easy question to answer but I can seem to find the answer anywhere.   I have spotify premium and would like to sync some playlists I have made to my ipod, I don't mind losing the ...
  • Peter__
  • Community Legend
  • 7209 Views
  • 2 replies
  • 0 likes
  • 7209 Views
  • 2 replies
  • 0 likes

"Available Office" Playlists Not Syncing

The playlists that I have selected to be "available offline" are not syncing. In most cases, none of the songs on these playlists sync, and in some other cases, a few of the songs sync, but not all of them. Can someone help with this issue please?

  • Casual Listener
  • The playlists that I have selected to be "available offline" are not syncing.  In most cases, none of the songs on these playlists sync, and in some other cases, a few of the songs sync, but not...
  • Joe
  • Community Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Spotify can't find my iPhone under devices and will not sync!!!

Hi everyone, I'm really new to spotify. My best friend and boyfriend got me to download it and upgrade to premiu because we all love making playlists and just sitting around listening to music. However so far I am very displeased with the services. F...

  • Newbie
  • Hi everyone,   I'm really new to spotify. My best friend and boyfriend got me to download it and upgrade to premiu because we all love making playlists and just sitting around listening to m...
  • MichaelJerzak
  • Composer
  • 1191 Views
  • 1 replies
  • 0 likes
  • 1191 Views
  • 1 replies
  • 0 likes

Won't play loud when using Spotify on IOS 4

When i play the music thats already on my phone, I can play extremly loud, but when I then try to play music through my spotify, it's sooo much more quite. Any fix to this? PS. I don't cahnge sound settings when changing from the phones music libary ...

  • Newbie
  • When i play the music thats already on my phone, I can play extremly loud, but when I then try to play music through my spotify, it's sooo much more quite. Any fix to this?   PS. I don't cah...
  • MichaelJerzak
  • Composer
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

Syncing Local Files/Connecting Iphone/New update problems

So for around 4 months I used spotify premium on phone and everything was fine. Then Spotify updated the app and it now seems like the only purpose of the update was to cause problems for premium users and change the spotify logo. First, the local fi...

  • Casual Listener
  • So for around 4 months I used spotify premium on phone and everything was fine. Then Spotify updated the app and it now seems like the only purpose of the update was to cause problems for premium use...
  • MichaelJerzak
  • Composer
  • 425 Views
  • 1 replies
  • 1 likes
  • 425 Views
  • 1 replies
  • 1 likes

Bug: iOS - Settings - Push messages automatically enabled after I have disabled them?

Hi, Since the last update of the iOS app the push settings are enabled automatically each time I disable them. Sometimes just 1 setting sometimes all seven. I think this happens when I switch between on/offline mode, but cannot reproduce this complet...

  • Newbie
  • Hi,   Since the last update of the iOS app the push settings are enabled automatically each time I disable them. Sometimes just 1 setting sometimes all seven. I think this happens when ...
  • MichaelJerzak
  • Composer
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Making Playlists on iPhone/iPad Visable to friends without a laptop- HELP!!!

Hello, I am currenty travelling, and do not have a laptop with me- just my phone and iPad. I have downloaded Spotify (premium) on my iPhone 4 and iPad 2 (synced) but when friends go to look at my playlists, they are not visable- can anyone help me/ l...

  • Newbie
  • Hello,   I am currenty travelling, and do not have a laptop with me- just my phone and iPad. I have downloaded Spotify (premium) on my iPhone 4 and iPad 2 (synced) but when friends go t...
  • Adam
  • Roadie
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Spotify crashes iPhone camera?

Hi!When Spotify is playing, I can't take photos with the iPhone camera app. Both Spotify and Camera crash when I push the button to take a picture. When Spotify is not opened, I can just take pictures. This only happens when Spotify is playing.Don't ...

  • Newbie
  • Hi! When Spotify is playing, I can't take photos with the iPhone camera app. Both Spotify and Camera crash when I push the button to take a picture. When Spotify is not opened, I can just take pic...
  • MichaelJerzak
  • Composer
  • 940 Views
  • 1 replies
  • 0 likes
  • 940 Views
  • 1 replies
  • 0 likes

Smartphone

I'm looking into getting a smart phone (not an iphone)...I've been "old school" all along and have never owned a smart phone...can you put spotify subscription on any smart phone or does it have to be an iphone? Thank you!!

  • Regular
  • I'm looking into getting a smart phone (not an iphone)...I've been "old school" all along and have never owned a smart phone...can you put spotify subscription on any smart phone or does it have to b...
  • haasnd
  • Regular
  • 481 Views
  • 4 replies
  • 0 likes
  • 481 Views
  • 4 replies
  • 0 likes

I still need HELP.

okay so I had my devices reset, but I am having the same problem. I am a Spotify Free User on an iPhone 5. Every time I try to sync a playlist (with mostly local files) for "available offline, it gives me the "only premium users" message on my comput...

  • Music Fan
  • okay so I had my devices reset, but I am having the same problem. I am a Spotify Free User on an iPhone 5. Every time I try to sync a playlist (with mostly local files) for "available offline, it giv...
  • StealthGC
  • Music Fan
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

iphone 4s app crashes

I have an iPhone 4s running ios 6.1.3. I recently upgraded to Spotify Premium so that I could listen to Spotify on my iPhone. The application crashes so routinely that the app is unusable. I have already tried the restarting the phone, reinstalling t...

  • Casual Listener
  • I have an iPhone 4s running ios 6.1.3.  I recently upgraded to Spotify Premium so that I could listen to Spotify on my iPhone.  The application crashes so routinely that the app is unusable...
  • Peter__
  • Community Legend
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Subscribing to Spotify on IPad

I'm using both the Windows desktop and IPad versions. On the IPad I'm told that my 30 day trial has expired. How do I subscribe to the premium (Plus) version on my IPad?

  • Newbie
  • I'm using both the Windows desktop and IPad versions. On the IPad I'm told that my 30 day trial has expired. How do I subscribe to the premium (Plus) version on my IPad?
  • Liam
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes