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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48290 Views
  • 15 replies
  • 36 likes
  • 48290 Views
  • 15 replies
  • 36 likes

Stopped working!

I've been using spotify for months now, I pay for premium, I have it on a few devices. And this morning all the tracks became unavailable and it was the same for all the other devices too. I'm currently using it offline as I'm abroad. The message tel...

  • Casual Listener
  • I've been using spotify for months now, I pay for premium, I have it on a few devices. And this morning all the tracks became unavailable and it was the same for all the other devices too. I'm curren...
  • Peter__
  • Community Legend
  • 514 Views
  • 6 replies
  • 0 likes
  • 514 Views
  • 6 replies
  • 0 likes

Discover/Browse Playlists

Hi I have both these features on my iPhone, but neither of these show up on my iPad. Is that the same for everyone, or do some people have these features on their iPad? Thanks Mark

  • Casual Listener
  • Hi   I have both these features on my iPhone, but neither of these show up on my iPad.   Is that the same for everyone, or do some people have these features on their iPad?  ...
  • Taylor
  • Community Legend
  • 1117 Views
  • 3 replies
  • 0 likes
  • 1117 Views
  • 3 replies
  • 0 likes

Whatever happened to that new Now Playing screen?

Announced as part of the latest Spotify update, I still haven't seen this new Now Playing screen. I know it was part of a rollout, but I've yet to even see screenshots of it on the Internet. Has anybody actually gotten this new screen yet?

  • Roadie
  • Announced as part of the latest Spotify update, I still haven't seen this new Now Playing screen. I know it was part of a rollout, but I've yet to even see screenshots of it on the Internet. Has anyb...
  • deergomoo
  • Regular
  • 1644 Views
  • 8 replies
  • 0 likes
  • 1644 Views
  • 8 replies
  • 0 likes

Streaming in-car via Bluetooth not possible anymore?!

Streaming my offline playlists in any car via Bluetooth used to be one of the best features of Spotify imho.Now that feature has stopped working - tested on 2 iPhones in different cars. Rebooting those devices hasn't helped either.Yet my iPad still c...

  • Newbie
  • Streaming my offline playlists in any car via Bluetooth used to be one of the best features of Spotify imho. Now that feature has stopped working - tested on 2 iPhones in different cars. Rebooting...
  • robzim737
  • Community Legend
  • 998 Views
  • 1 replies
  • 0 likes
  • 998 Views
  • 1 replies
  • 0 likes

spotify isn't working on my iPhone 4 after the update

I dont understand whats wrong. I've loged out and back in online. I deleter and re instauled the app and re logged in and nothing happens. DISCOVER comes up, and the little loading wheel then it shuts off.

  • Casual Listener
  • I dont understand whats wrong. I've loged out and back in online. I deleter and re instauled the app and re logged in and nothing happens. DISCOVER comes up, and the little loading wheel then it shut...
  • MichaelJerzak
  • Composer
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

[ios4] stop playing after 1minute

Hi, Coud you please help me to fix this issue. On my Iphone4 -ios4- since 2 days after 1 minutes the player stop the song and I must manually skip the song to the next one and again the song stop after 1 minute... I use spotify on my Iphone since 6 m...

  • Casual Listener
  • Hi,   Coud you please help me to fix this issue. On my Iphone4 -ios4- since 2 days after 1 minutes the player stop the song and I must manually skip the song to the next one and again the ...
  • anne10
  • Casual Listener
  • 1951 Views
  • 10 replies
  • 0 likes
  • 1951 Views
  • 10 replies
  • 0 likes

Spotify keeps crasing right after opening

When I try to open spotify, it appears to be loading (3 dots shows on the screen) for a few seconds and just crashes. Who can help me?

  • Casual Listener
  • When I try to open spotify, it appears to be loading (3 dots shows on the screen) for a few seconds and just crashes. Who can help me?
  • MichaelJerzak
  • Composer
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

IOS Blank screen after clean install of 0.7.4 on ipad 3

I have performed a clean intall of the latest update 0.7.4 on my ipad 3 but when I launch the app I just get a blank white screen with the grey navigation icons down the left hand side. This problem has persisted through the last two releases of the ...

  • Casual Listener
  • I have performed a clean intall of the latest update 0.7.4 on my ipad 3 but when I launch the app I just get a blank white screen with the grey navigation icons down the left hand side. This problem ...
  • Ndc
  • Casual Listener
  • 684 Views
  • 3 replies
  • 0 likes
  • 684 Views
  • 3 replies
  • 0 likes

Cant sync iphone.

Iphone 5, iOS 6.1.4. Can't sync it. It keeps saying "Can't listen to this track, its not synced blabla.." connect iPhone to computer, "sync all tracks" on Computer spotify. Still doesnt help, availabe offline mode everywhere. It worked recently, unti...

  • Regular
  • Iphone 5, iOS 6.1.4.   Can't sync it. It keeps saying "Can't listen to this track, its not synced blabla.." connect iPhone to computer, "sync all tracks" on Computer spotify. Still doesnt he...
  • Peter__
  • Community Legend
  • 818 Views
  • 10 replies
  • 0 likes
  • 818 Views
  • 10 replies
  • 0 likes

Is it possible to listen offline to downloaded songs on a Ipad, with my unlimited account?

Dear sir/madam, I have an unlimited account on Spotify. Today I payed for 40 downloades songs. I want to download the songs to my Ipad, to play them offline. Is that possible with an unlimited account? It seems I can't tap songs to download them on m...

  • Casual Listener
  • Dear sir/madam,   I have an unlimited account on Spotify. Today I payed for 40 downloades songs. I want to download the songs to my Ipad, to play them offline. Is that possible with an unlim...
  • SanneMilt
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Difference off-line synchronization on different devices

im a spotify premium customer with a few playlists registered offline mode on my phone for travel. they have 'unsynced' them selfes and im in indonesia where spotify is not available on line yet so i cant resync but my entire music to travell to has ...

  • Newbie
  • im a spotify premium customer with a few playlists registered offline mode on my phone for travel. they have 'unsynced' them selfes and im in indonesia where spotify is not available on line yet so i...
  • Liam
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Any ETA on when the local file syncing will be fixed?

Any idea when the new spotify app will fix this major bug? I am running ios 7 beta on the iPhone 5, and I sadly have to use the ios 4 or 5 app in order to sync my music. I am hoping a fix for the new spotify app will be released soon as it looks beau...

  • Regular
  • Any idea when the new spotify app will fix this major bug?  I am running ios 7 beta on the iPhone 5, and I sadly have to use the ios 4 or 5 app in order to sync my music.  I am hoping a fix...
  • Nicky_Lanzz
  • Regular
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Solved!! Search for songs on iPad just hangs

I have a premium account and shortly after I signed up and downloaded the windows app and the iPad app, I was unable to get the iPad search to work. I click on the search button and it just hangs. I can search for songs and build playlists from the w...

  • Casual Listener
  • I have a premium account and shortly after I signed up and downloaded the windows app and the iPad app, I was unable to get the  iPad search to work. I click on the search button and it just han...
  • Cindylsg
  • Newbie
  • 1071 Views
  • 6 replies
  • 1 likes
  • 1071 Views
  • 6 replies
  • 1 likes

Release Notes - Spotify for iOS 0.7.2

Hi guys! What's new in this version (0.7.2): Fixed: More pesky bugs have been zapped. This should include the iOS 7 beta volume crash bug. Note: If you're having trouble with an update, please always make sure to go through the [iOS] Troubleshooting ...

  • Spotify
  • Spotify
  • Hi guys!   What's new in this version (0.7.2):   Fixed: More pesky bugs have been zapped. This should include the iOS 7 beta volume crash bug.   Note: If you're having...
  • Goodman
  • Spotify Legend
  • 4160 Views
  • 11 replies
  • 1 likes
  • 4160 Views
  • 11 replies
  • 1 likes

Problem with the iPad app...

Just had this problem in the last couple of days - when I go to open the Spotify app on the iPad, nothing happens. It's stuck on what you see in the picture and is unresponsive when I press any buttons. I've uninstalled and reinstalled the app a coup...

  • Casual Listener
  • Just had this problem in the last couple of days - when I go to open the Spotify app on the iPad, nothing happens. It's stuck on what you see in the picture and is unresponsive when I press any butto...
  • Jijinko
  • Casual Listener
  • 1337 Views
  • 1 replies
  • 0 likes
  • 1337 Views
  • 1 replies
  • 0 likes

Can't add my local files on device

Hello, I fallow all the step to synch my local file to my iPhone 5 bit it's still don't work. I had put my song from my computer in spotify and I can see it in the "local files" and then I added this song in a playlist of mine and put it in "set to o...

  • Regular
  • Hello, I fallow all the step to synch my local file to my iPhone 5 bit it's still don't work. I had put my song from my computer in spotify and I can see it in the "local files" and then I added ...
  • Snowy
  • Regular
  • 1449 Views
  • 7 replies
  • 0 likes
  • 1449 Views
  • 7 replies
  • 0 likes

"Browse" feature does not appear

On my friend's account it works, but not in mine. Whats the problem? http://d.pr/i/zTAK(German account)

  • Newbie
  • On my friend's account it works, but not in mine. Whats the problem? http://d.pr/i/zTAK (German account)
  • Peter__
  • Community Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Where is the search space gone?

IPad user here. Premium subscriber. When I select Spotify as my Music Source from Sonos list the Search space(button?) is missing? What's happened?

  • Newbie
  • IPad user here. Premium subscriber. When I select Spotify as my Music Source from Sonos list the Search space(button?) is missing? What's happened?
  • Peter__
  • Community Legend
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

Serious synching issue on iOS

I have 3 iPhones (a 4, 4s and 5), 2 iPads (1, iPad Mini 1) and all have stopped synching new tracks to playlists since the last update. Re-installing the app doesn't work, on the contrary, I have now lost every single track that was already synched b...

  • Casual Listener
  • I have 3 iPhones (a 4, 4s and 5), 2 iPads (1, iPad Mini 1) and all have stopped synching new tracks to playlists since the last update. Re-installing the app doesn't work, on the contrary, I have n...
  • Peter__
  • Community Legend
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes