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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44583 Views
  • 15 replies
  • 36 likes
  • 44583 Views
  • 15 replies
  • 36 likes

Please help I can't get premium and spotify wont work on my Iphone 5

Ok so IM in china for school and love my music. But I can only get spotify to work on my Mac laptop and it plays like its a premium account but its not so that's ok. I want to buy the premium account tho but its not letting me get to the payment page...

  • Newbie
  • Ok so IM in china for school and love my music. But I can only get spotify to work on my Mac laptop and it plays like its a premium account but its not so that's ok. I want to buy...
  • Peter__
  • Community Legend
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Re: No matter what I do, my playlists WON'T DOWNLOAD!

I have some of my tracks synced but others won't. I switch it off and back on an it gets so far and then stops. It just shows an orange exclamation point? It's pretty inconvenient when only half your playlist can be played offline

  • Casual Listener
  • I have some of my tracks synced but others won't. I switch it off and back on an it gets so far and then stops. It just shows an orange exclamation point? It's pretty inconvenient when only half your...
  • Joe
  • Community Legend
  • 1122 Views
  • 3 replies
  • 0 likes
  • 1122 Views
  • 3 replies
  • 0 likes

iPhone sound not playing on my Bose

My iPod touch works with my Bose player, but my new iPhones 4 & 5 do not. Both have Spotify Premium installed.

  • Regular
  • My iPod touch works with my Bose player, but my new iPhones 4 & 5 do not. Both have Spotify Premium installed.
  • 1213263143
  • Regular
  • 3363 Views
  • 6 replies
  • 0 likes
  • Bose
    IPHONE 4
    iphone 5
  • 3363 Views
  • 6 replies
  • 0 likes

Ipod is not showing up under "devices"

My ipod is 8GB. I have tried to get my tracks from spotify on my computer to my spotify app on my ipod. My problem is that my ipod is not showing up under "devices" like it should, and I have been unable to download any spotify music onto y ipod. I a...

  • Newbie
  • My ipod is 8GB. I have tried to get my tracks from spotify on my computer to my spotify app on my ipod. My problem is that my ipod is not showing up under "devices" like it should, and I have been un...
  • MichaelJerzak
  • Composer
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Disconnection from wifi during sync

Hi everyone. I am not sure if it is just me which is encountering this issue. Whenever I try to sync my playlists from my computer to play offline on my mobile the wifi always kicks off and it changes to 3G, this stops the sync and it is very frustra...

  • Music Fan
  • Hi everyone.   I am not sure if it is just me which is encountering this issue.    Whenever I try to sync my playlists from my computer to play offline on my mobile the wifi al...
  • Croyman
  • Music Fan
  • 791 Views
  • 5 replies
  • 0 likes
  • 791 Views
  • 5 replies
  • 0 likes

Seriously pissed off! Facebook sign in on IOS!!!

I signed up for spotify premium trial on my PC... but i want to use my iPad mainly. when i signed up i logged in using Facebook on the PC.. I want to sign into the iPad NOT USING FACEBOOK - I have a seporate account for work on there. Im not signing ...

  • Casual Listener
  • I signed up for spotify premium trial on my PC... but i want to use my iPad mainly. when i signed up i logged in using Facebook on the PC..   I want to sign into the iPad NOT USING FACEBOO...
  • Joe
  • Community Legend
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Orphaned friends on Friends tab in iPad app (0.7.2)

I'm confused by how the old system of Spotify "friends" has been replaced by "followers/following" and now have an orphaned friend. Several years ago I became "friends" with a particular user. He still shows up in the Friends tab in the Spotify iPad ...

  • Newbie
  • I'm confused by how the old system of Spotify "friends" has been replaced by "followers/following" and now have an orphaned friend.   Several years ago I became "friends" with a particular u...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

iPod touch won't synch

I have a the latest iPod Touch with iOS 6.1.3 (software up to date) and am paying for spotify premium. For the last week, I am unable to synch any songs onto my iPod. Please advise. Thanks!

  • Regular
  • I have a the latest iPod Touch with iOS 6.1.3 (software up to date) and am paying for spotify premium. For the last week, I am unable to synch any songs onto my iPod. Please advise. Thanks!
  • mbsolon
  • Regular
  • 616 Views
  • 8 replies
  • 0 likes
  • 616 Views
  • 8 replies
  • 0 likes

Solved!! Is this the new design for iOS?

Hello. I have the newest spotify and my theme is different than my friends. My friends have the newest Spotify and it looks different. How do i change to to the default theme?

  • Casual Listener
  • Hello. I have the newest spotify and my theme is different than my friends. My friends have the newest Spotify and it looks different. How do i change to to the default theme?
  • MattSuda
  • Spotify Star
  • 611 Views
  • 3 replies
  • 0 likes
  • 611 Views
  • 3 replies
  • 0 likes

Solved!! Major Issue with IOS

IOS version 6.1.3 Carrier Verizon 1st I think this is a ridiculous way of asking for help. But your app does not work anymore on my iphone. A few days ago it worked fine then i downloaded the update and since then I click on the app it opens to a whi...

  • Casual Listener
  • IOS version 6.1.3  Carrier Verizon   1st I think this is a ridiculous way of asking for help.  But your app does not work anymore on my iphone.  A few days ago it worked fine ...
  • vjmitche
  • Casual Listener
  • 717 Views
  • 4 replies
  • 0 likes
  • 717 Views
  • 4 replies
  • 0 likes

ipod can't connect to spotify

When i connect my ipod to my computer, spotify doesn't find my ipod. what should i do to sync my music to my ipod?

  • Casual Listener
  • When i connect my ipod to my computer, spotify doesn't find my ipod. what should i do to sync my music to my ipod?
  • Joe
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

IPOD CON SPOTIFY PREMIUM NO REPRODUCE MIS DESTACADAS EN MI AUTO AUDI A1.

Tengo Spotify Premium, la app en el Ipod y pude reproducir mis Destacadas, lo conecto al audio de mi Audi A1, lo reconoce y empieza a reproducir una de las canciones, PERO despues de unos cuantos minutos, se apaga el audio del Audi. Lo intenté varias...

  • Newbie
  • Tengo Spotify Premium, la app en el Ipod y pude reproducir mis Destacadas, lo conecto al audio de mi Audi A1, lo reconoce y empieza a reproducir una de las canciones, PERO despues de unos cuantos min...
  • 576 Views
  • 0 replies
  • 0 likes
  • 576 Views
  • 0 replies
  • 0 likes

Help! I can't download spotify to my iPad mini.

I had an iPhone and had spotify downloaded there. My iPhone got wet and died! I am subscribed to spotify premium , and I want to download it my mini now. It won't let me !! I when I go to the spotify app through Facebook it it says the address is inv...

  • Casual Listener
  • I had an iPhone and had spotify downloaded there. My iPhone got wet and died! I am subscribed to spotify premium , and I want to download it my mini now. It won't let me !! I when I go to the spotify...
  • user-removed
  • Not applicable
  • 9697 Views
  • 6 replies
  • 0 likes
  • 9697 Views
  • 6 replies
  • 0 likes

Spotify closes at random intervals on iPad

I'm using an iPad running OS V6.1.3 with the premium Spotify application. Until a recent update on the app Spotify , iOS 0.7.2.26, remained reliable but recently , when managing playlists, the program closes with no warning or error messages. I can r...

  • Newbie
  • I'm using an iPad running OS V6.1.3 with the premium Spotify application. Until a recent update on the app Spotify , iOS 0.7.2.26, remained reliable but recently , when managing playlists, the progr...
  • meahtenoha
  • Spotify
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Customization of playlists

On my Iphone, I would like to be able to put my playlists in order by artist. As of right now, I know no way to accomplish this. My playlists on my Iphone are soley in order by the order the songs were downloaded. It sucks. I hate having to scroll th...

  • Newbie
  • On my Iphone, I would like to be able to put my playlists in order by artist. As of right now, I know no way to accomplish this. My playlists on my Iphone are soley in order by the order the songs we...
  • Peter__
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! My mp3s won't sync with iphone 5 from iMac

First off, I am a little irritated that I can't just email spotify for help. But I digress.. About a month ago, all my playlists stopped playing the songs in my playlists that were ones I owned. They show up, but there is no sound on my iPhone. They ...

  • Casual Listener
  • First off, I am a little irritated that I can't just email spotify for help.  But I digress..   About a month ago, all my playlists stopped playing the songs in my playlists that were o...
  • Peter__
  • Community Legend
  • 1018 Views
  • 3 replies
  • 0 likes
  • 1018 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading issues

I run Spotify Premium on an iPAD. When trying to install the latest verion the app locked and I can not open, close or uninstall. No contact can be established. I have restarded the iPAD without any imporvement. What to do now?

  • Casual Listener
  • I run Spotify Premium on an iPAD. When trying to install the latest verion the app locked and I can not open, close or uninstall. No contact can be established.   I have restarded the iPAD w...
  • Peter__
  • Community Legend
  • 697 Views
  • 7 replies
  • 0 likes
  • 697 Views
  • 7 replies
  • 0 likes

If I sync songs in high quality will Spotify still stream the same songs in extreme when online?

I simply don't want to loose online bitrate when I play my synced songs just because my iPhone is running out of storage. Does anyone know how this works? Best regards, Fredrik

  • Casual Listener
  • I simply don't want to loose online bitrate when I play my synced songs just because my iPhone is running out of storage. Does anyone know how this works?   Best regards, Fr...
  • apagris
  • Casual Listener
  • 1788 Views
  • 5 replies
  • 0 likes
  • 1788 Views
  • 5 replies
  • 0 likes

Re: Spotify won't open

I have the App on my iPhone and it opens to a white screen but never takes me to the actual app. After a while it just closes out of the app all together.

  • Newbie
  • I have the App on my iPhone and it opens to a white screen but never takes me to the actual app. After a while it just closes out of the app all together.
  • Joe
  • Community Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Loading all playlists on every startup

--Latest ios & version of spotify on iphone 4s-- For the last few days Spotify has been starting up with all playlists shown as "Loading..." it takes a few minutes for all of them to load. It does this every time I start it. This is a dealbreaker for...

  • Casual Listener
  • --Latest ios & version of spotify on iphone 4s--   For the last few days Spotify has been starting up with all playlists shown as "Loading..." it takes a few minutes for all of them to l...
  • Peter__
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes