Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37189 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102683 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431300 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299158 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi. When i plug inn my apple earphones or connect to my Sony blutooth headset, my iphone connect to something called SM-G900F and it starts to play someone elses music. How can i disconnect this?I have reinnstalled the app, i hav loggid into my accou...
Hi. When i plug inn my apple earphones or connect to my Sony blutooth headset, my iphone connect to something called SM-G900F and it starts to play someone elses music. How can i disconnect this? I ...
Regular
663 Views
1 replies
0 likes
Hi all, Spotify App on iPhone 7 (latest iOS) does not start anymore...It displays the splash screen (black page with green logo) and it does not proceed.Tried to reinstall but same result...Cannot tell this is the reason why the app does not start: I...
Hi all, Spotify App on iPhone 7 (latest iOS) does not start anymore... It displays the splash screen (black page with green logo) and it does not proceed. Tried to reinstall but same ...
Casual Listener
938 Views
2 replies
0 likes
Hi Guys,If someone can please give me information on this, I have recently started using Spotify and coming from Apple Music, this is a big shock that I got. Why cant I play a selected song in Spotify for e.g. Someone sent me the other day a Spotify ...
Hi Guys, If someone can please give me information on this, I have recently started using Spotify and coming from Apple Music, this is a big shock that I got. Why cant I play a selected song in Spot...
Gig Goer
1565 Views
5 replies
0 likes
Hi, My Facebook account recently got hacked and I was not able to retrieve it... so it was deleted.I still have my spotify logged into my phone, and the username has changed to a # sequence, but I am looking to change the password so I can use this o...
Hi, My Facebook account recently got hacked and I was not able to retrieve it... so it was deleted. I still have my spotify logged into my phone, and the username has changed to a # sequenc...
Not applicable
872 Views
1 replies
0 likes
I have Spotify Premium on which I have a number of playlists that I originally imported from my iTunes / iTunes Match. These imported tracks were mostly from my own CDs that I uploaded to iTunes, with only a very few tracks purchased from the iTunes ...
I have Spotify Premium on which I have a number of playlists that I originally imported from my iTunes / iTunes Match. These imported tracks were mostly from my own CDs that I uploaded to iTune...
Not applicable
825 Views
1 replies
0 likes
i have the free version of spotify. prior to the new update, when i shuffled playlists, everything was pretty well randomized. after the update, however, the songs on my playlist play pretty much in the order i added them, even when i press shuffle. ...
i have the free version of spotify. prior to the new update, when i shuffled playlists, everything was pretty well randomized. after the update, however, the songs on my playlist play pretty mu...
Regular
2027 Views
3 replies
2 likes
This was an issue on iOS 9 and still seems to be happening on iOS 10. Spotify is using 3x more battery than any other app and accounts for about 50% of all battery usage. This never used to be an issue, and I don't understand what it could possibly b...
This was an issue on iOS 9 and still seems to be happening on iOS 10. Spotify is using 3x more battery than any other app and accounts for about 50% of all battery usage. This never used to be an iss...
Not applicable
94373 Views
191 replies
28 likes
Trying to listen to a podcast. Critical Role to be specific and the message “error occurred” keeps popping up. It seems to be the only thing that displays this message. Everything else seems to be working.
Trying to listen to a podcast. Critical Role to be specific and the message “error occurred” keeps popping up. It seems to be the only thing that displays this message. Everything else seems to be wo...
Casual Listener
3932 Views
8 replies
2 likes
I have an Iphone 6s connected via bluetooth and the track name will appear for a second and this dissappear. I have tried with two different iPhones using the latest iOS and latest version of spotify. I have also tried using Deezer, Tidal and Soundcl...
I have an Iphone 6s connected via bluetooth and the track name will appear for a second and this dissappear. I have tried with two different iPhones using the latest iOS and latest version of spotify...
Not applicable
7005 Views
17 replies
6 likes
Since the most recent update, shuffle is not working properly. It only play the songs in order of being added. I’ve tried removing and readding the app to my phone but no luck. Hoping this isn’t some tactic or attempt to force people to purchase prem...
Since the most recent update, shuffle is not working properly. It only play the songs in order of being added. I’ve tried removing and readding the app to my phone but no luck. Hoping this isn’t some...
Casual Listener
1111 Views
2 replies
3 likes
Hej! För någon månad sen fick man en uppdatering av appen till iPhone. Sen den kom så funkar inte shuffle-funktionen när man parar ihop mobilen med bilen (Volvo Sensus Connect).Kan ni kika på detta? Tack!
Hej! För någon månad sen fick man en uppdatering av appen till iPhone. Sen den kom så funkar inte shuffle-funktionen när man parar ihop mobilen med bilen (Volvo Sensus Connect). Kan ni kika...
460 Views
0 replies
0 likes
Appeared upon etering Spotify that I reached the limit of downloads.. I did not understand
Appeared upon etering Spotify that I reached the limit of downloads.. I did not understand
Newbie
762 Views
2 replies
0 likes
I have and Iphone X and sometimes when i turn it off i can´t listen to the songs and playlist that i had already downloaded to listen without internet access. The app saves my playlists but it´s like they are not saved on the phone and I need to cone...
I have and Iphone X and sometimes when i turn it off i can´t listen to the songs and playlist that i had already downloaded to listen without internet access. The app saves my playlists but it´...
446 Views
0 replies
0 likes
Hi everybody, recently, i cant play any song directly after i search them. I can only choose them from the playlist they gave me. And then i can only play the short version of the song i want. Im using iphone 7 with non-premium. Thanks for all of ur ...
Hi everybody, recently, i cant play any song directly after i search them. I can only choose them from the playlist they gave me. And then i can only play the short version of the song i want. I...
586 Views
0 replies
0 likes
Anytime I try to search for an artist or song in the search menu and tap on the artist profile I want to play the song from, I'm getting this black screen. Nothing loads even if I wait awhile. The top navigation seems to be messed up as well. I'm usi...
Anytime I try to search for an artist or song in the search menu and tap on the artist profile I want to play the song from, I'm getting this black screen. Nothing loads even if I wait awhile. The to...
Newbie
6056 Views
11 replies
3 likes
A recent update appears to have introduced some different behaviour with podcasts that is quite frustrating. Previously a press on the forward/back buttons on the steering wheel would go to the next/previous track and holding the button would skip fo...
A recent update appears to have introduced some different behaviour with podcasts that is quite frustrating. Previously a press on the forward/back buttons on the steering wheel would go to ...
576 Views
0 replies
0 likes
On my iPhone SE, If I have a playlist sorted by artist, it will shuffle the music - slightly. It will for example skip 1 or two songs, then play a few. For example, if I click song 1, it will play songs 1-10 in this order: 1,5,6,7,10,8,9. I look at t...
On my iPhone SE, If I have a playlist sorted by artist, it will shuffle the music - slightly. It will for example skip 1 or two songs, then play a few. For example, if I click song 1, it will p...
Music Fan
5274 Views
21 replies
0 likes
Hi, I have noticed a few people have had this problem but I have yet to find a solution. I have tried deleting the app numerous times and it just sits there, greyed out. If I click on it, it just comes up "Waiting" but nothing ever happens. I logged ...
Hi, I have noticed a few people have had this problem but I have yet to find a solution. I have tried deleting the app numerous times and it just sits there, greyed out. If I click on it, it just com...
Casual Listener
885 Views
1 replies
0 likes
Hello, I've been wrapping my brain on how to fix this issue. Recently, I've had some songs that I've been wanting to download onto my phone that I can also listen along to other streamed songs. As I have premium, I tried to take advantage of this but...
Hello, I've been wrapping my brain on how to fix this issue. Recently, I've had some songs that I've been wanting to download onto my phone that I can also listen along to other streamed songs. As I ...
417 Views
0 replies
0 likes
I use Spotify Connect to play music on my Yamaha Rx-V479 AV receiver. I can no longer control the volume of this external device while using the iOS app on my iPhone 7 that has been updated to iOS 11.
I use Spotify Connect to play music on my Yamaha Rx-V479 AV receiver. I can no longer control the volume of this external device while using the iOS app on my iPhone 7 that has been updated to iOS 11.
Casual Listener
3980 Views
7 replies
4 likes
